First impressions of Platform, was that it was a “newly” refurbished apartment complex with good intentions. As with all properties, it comes with good and not so good things. The flat itself is OK, clean and good finishes although once you start living in it, things like flooding (ceiling issues), heating problems in mid winter and no hot water, start to arise. Besides this, the bright light/star of all this is the Concierge and Tracy has been a wonderful professional and human being that worries about the tenants and ensures we all live in a comfortable and secure area, she has been the reason we still reside in Platform. Thanks Tracy!

A lovely apartment with modern appliances, located in the centre of town. The only slightly negative point is the heat generated in the building, which can make it feel like a sauna. Local assistance is wonderful, with the local concierge going out of her way to help. I am disabled. Central customer service can be a bit hit or miss, but we eventually get there. Rent is more than flats outside town, but these are far better in design and services, making them worth the extra.

Design is modern with very good sound proofing to the neighbouring flats. Location is ideal for our lifestyles with easy access to Gatwick. The rooms can be very overheated during the summer, we haven’t once used the heating in the last 18 months as there is no need to even in winter. A few water issues and have had to chase before receiving any call-outs. Last winter we went nearly 3 weeks without hot water and then was charged the same amount on utilities as every month. The gym is the highlight as is rarely over crowded and maintained well. Other benefits such as the cinema room and ground floor area seem to be monopolised by the same family and there is no clear indication on how to book these areas. The main criticism would be the cost of extras. We have to pay extra for keeping a pet even though we have paid a larger deposit for having one and the cost for parking has no competitive advantage as we use car parks in town which actually saves us money each month. The car park is noticeably empty and would easily be filled if the price was lowered.

The area is very nice and very close to all shops with in walking distance. Bus stop is very close too who is using public transport and train station. Building inside nice and cosy. Have cinema room, launch area to have a private dinner with family or friends, those who like to exercise there is a gym with beautiful view and roof terrace to enjoy your book in sunny day. There is also security in reception area so no strangers around. The cleaners always working hard to look everywhere nice. There is a nice man who can fix in your apartment if is something is broken. Only friendly people lives around.

Please tell us what you like and dislike about this area:

I do like this location as is only few minutes to walk to food supermarket, few minutes to the hight street shops, about 10 minutes walk to cinema and restaurants area. Just 2 min. To bus stop which gives your few bus options also bus station is very close just 6min. goes to Brighton, Horsham and other routes. Train station to go London/Brighton just 9min. walk. If you would like to spend a day in park just 40 min. walk to Tilgate Park . I am very happy with location.

Please share one thing (or more) which you wish you had known before you moved in:

No parking for visitors. Would be nice to have a ticket issued or something that my friends when they come to visit wouldn’t worry about parking.

5

Facilities

4

Design

5

Location

4

Value

5

Management