Where VP lets you down is the customer service. There are a few members of the Residents’ Team that are stellar, helpful and they really know their stuff. However, there are also members of the Team who are rude and go out of their way to be unhelpful. As a whole, on the one hand, the Team tries to foster a community atmosphere when hosting events but, on the other, building-wide emails tend to be frustrated and unprofessional. Instead of taking building-wide issues to management and implementing a fix, they shut off facilities (i.e. trash chute) for all residents. Complaints often go unanswered and my guests have reported rudeness upon entering the building on more than one occasion. The customer service really lets the building down and makes you feel like it’s not a friendly place to come home to.

Please tell us what you like and dislike about this area:

Convenient tube links, lots of nearby shops and amenities.

Please share one thing (or more) which you wish you had known before you moved in:

That amenities and services can be shut off for the whole building on a whim.

The facilities in the Vantage Point are a huge selling point which adds to the value of the building exponentially. The car park is a nice addition, however the upkeep of the car park is not satisfactory, often times littered and/or flooded.

Onto the real star of the show…the staff. They are beyond helpful, attentive, kind and generally just good people. They make living at Vantage Point feel like home. The staff here have become more than just building staff and have become a part of our home, and to us that means job well done. We could not appreciate their attentiveness more. Any issue that arises, they immediately work to solve it and they do so happily. They make our life easier and we’re forever grateful for that. The review would be a 5 star if asked only about the staff.

Please tell us what you like and dislike about this area:

Brooke and Jamie

Please share one thing (or more) which you wish you had known before you moved in:

That the fridge was so small. It was not shown on viewing.

5

Facilities

3

Design

4

Location

4

Value

5

Management

A great experience, and restored my faith in the benefits of renting.

Thank you, Essential Living

Everything within the apartments themselves is high quality, from the kitchen with it’s fantastic use of utilising space to little touches here and there that make you realise how much thought has gone into the development.

The really great thing about Vantage Point is that there is so much to enjoy outside of your apartment too, with two beautiful community balconies, a library/office space, a lounge area, dinning room with fully fitted kitchen, gym and games room.

Location wise, you are practically on top of Archway tube station and there is an abundance of supermarkets, coffee shops and restaurants on your door step.

The residence team also make Vantage Point a great place to live. They are on reception 24/7 and are always there to greet you, take parcels and help with anything you need. They are a friendly bunch and having them there really helps you feel secure in the building.

Overall, I can’t fault this place!

Please tell us what you like and dislike about this area:

Great choice of supermarkets, coffee shops and restaurants. Pick a direction and you’ll no doubt find a little hidden gem. Practically on top of Archway tube station (Northern Line) and within walking distance to Upper Holloway (London Overground). Plenty of bus stops nearby too, as well as a number of Zip Cars if you need to rent a car.

Please share one thing (or more) which you wish you had known before you moved in:

Quite a few dogs here. I think it’s great, but if you have a serious dog problem, phobia or something it may bother you. However, they are not allowed in communal areas so you will only pass them in the lifts and at reception.

5

Facilities

5

Design

5

Location

5

Value

5

Management