At first, Saffron court was a lovely building with kind staff. It was slightly expensive, but it had a nice view of the train station while also not being too far away from town if I needed it.
However, more buildings have been built nearby which has been both extremely noisy and an eyesore. The company opposite the street use angle grinders and other noisy things daily, meaning that I can’t really open my windows without being thrown with noise.
The first problem I had was actually to the building’s construction – I have a window that opens inwards that COLLIDES with the rail for my blinds, meaning that that’s one window I can’t open. When I complained about this, they simply said that I’m not allowed to open it. I’m not allowed to open my own window in my own apartment.
The next problem is that the blinds don’t keep light out. The width of the blinds doesn’t fit the width of the window, and light easily escapes around the sides. This disturbs sleep, gets in the way of work and also means that I basically get headaches all the time as light is always shining in my eyes no matter where I go.
The place is understaffed, likely due to covid. There have been plenty of times I’ve gone to collect a parcel, during the week or the weekend, and no one has been at reception. I’ve then waited, sometimes up to 40 minutes before they come back. A simple ‘on patrol, back at 8.30’ message would be perfect, but they haven’t taken this on board after I complained. I dread to think if there was an emergency and paramedics need to be taken to someone’s room (which has happened, thankfully someone was at the desk at this time). When calling reception to try and get a hold of someone, it calls the phone at the desk and it does not alert staff on patrol. I don’t know how to get the attention of someone in an emergency, in my case, I needed my package as it was my medication.
On the sixth floor, we recently had a powercut where even emergency lighting wasn’t working. It was pitch black, enough to trip over nothing due to disorientation. Not safe.
Recently, there was some maintanence being performed without my knowledge. This was on the roof, and the workers lowered a ladder onto my balcony, I still don’t know why. No response after my complaint.
Please tell us what you like and dislike about this area:
You’ll have to walk ~10 minutes to get to town (or drive), nothing really on the doorstep. There is meadows nearby, a little shopping area, so you can get groceries, doctors, pharmacy and fish and chips easily but that’s about it
Please share one thing (or more) which you wish you had known before you moved in:
That I wouldn’t enjoy my stay here for every reason I listed.
How has the building management responded to any problems or issues you have raised:
Most of the times they were unresponsive. Very disappointed.