About BTR Operating Ltd.

BTR Operating Ltd. is a subsidiary of the John Lewis Partnership – you may know our well known businesses, John Lewis department stores and Waitrose supermarkets. We are a new residential management service that launched in November 2023. Our aim is to improve the experience for renters with the same customer focused approach that has built our retail businesses.

Number of Developments

2

Ratings

4.42 Rating

Rating (based on 68 reviews)

Excellent

52.94%

Very Good

39.71%

Average

5.88%

Disappointing

1.47%

Very Poor

0.00%

Developments

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Showing all 2 developments

BTR Operating Ltd. reviews

Reviews

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Showing 68 reviews

Very nice atmosphere and people, modern design, improvement could be made on the speed of the refurbishment of the pool and gym.

The flats are really nice, modern in design being newly refurbished, with a lot of daylight. The facility that the property comes with are the pool and the gym. They are really nice, I’ve been using them daily and there is never too many people at the same time so it is nice to relax in the pool or to concentrate on your work out. However, the renovation of the facilities is taking way too long. As it has started in November 2019 and we are now in September 2020 and it hasn’t been completed yet. Partly because of COVID-19 slowing the progress down, but at the same time the works were planned to be finished in February which was before the UK went into lockdown. The price is on the higher end but considering the location and the facilities that should be already available, it is reasonable. However, not happy about paying for the facilities for the last 9 months and not being able to use them.

Please tell us what you like and dislike about this area:

Great location with very nice atmosphere and amazing people. Made so many new friends thanks to the wonderful people who actually live here as well. There is a lot of very nice bars around as the property is located in the cultural quarters. And there are many shops near by.

Please share one thing (or more) which you wish you had known before you moved in:

Definitely negotiate the price as they are really open to negotiations as the prices are quite high to start with.

What is the best feature of your home:

The location of the property is definitely the biggest selling factor as well as the gated community with a nice courtyard.

4
Facilities
5
Design
5
Location
4
Value
3
Management
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A new fresh home away from home

The building feels very homey and cosy due to the different architectural epochs. The fire place, is a lounge with an electronic fire place and plenty of seats/ sofas/ armchairs.
The gym is of a good size and has some good equipment. The different lounges on each floor can be used to relax or work in. Also, the big lounge next to the gym is available to everyone to use as a work space or a extended living room eg to watch movies or simply to hang out. Vending machines / coffe vending machines are available too. There is also a professional meeting room to work from with a big table and a white board.
Further the games room has a table tennis, pool table and dart available. It is cozy due to the newly added sofas. The building is all in all very cozy and plenty of lounges make is very homey. Parcels are dropped off at the management office and are safe and do not get lost or stolen. Postboxes are used for letters. The management is friendly and surely do their best, but there is always plenty of room for improvement.

Please tell us what you like and dislike about this area:

The location is great:
-very close to the city center, hospitals (LGI), the University of Leeds campi, Leeds Beckett University, Hyde Park.
-has a convenience store close by, a Pizza delivery service ( Papa Johns), ATM
– 5 min walk to other shops eg Tesco express, other take outs and restaurants
– 15 min walk to Aldi and Cinemas etc
– close to places of worship for different religions
– nice location as it has its own compound/ garden area with BBQ places
– looks luxurious
– it is safe due to on site security
– parking spaces available

Please share one thing (or more) which you wish you had known before you moved in:

– the walls are very thin, you can listen to neighbour’s conversations
– unfortunately the studio flats do not have an oven ( would be great if they did)
– the courts has no roof terrace that was not clearly described on the website
– the house doors slam shut, very loud
– maintenance takes long esp for gym equipment
– even prio to the pandemic the gym didnt offer disinfectant or wipes
– the sensor – light and vent in the bathroom is annoyingly loud
– most annoying is the tap both in the bathroom and living room, you can chose between arctic cold water or boiling hot water to wash with… it is nearly impossible to find a comfortable temperature.
– bin store sensor light … basically it does not switch on unless you perform some sort of dance in the dark for it to switch on. Also, this has been mentioned to the management but the reply was to throw the trash away during the day and not at night. …. this makes no sense esp if you are someone that works nightshifts.
– further the management team needs to step up their game.
– tip: do not use the circut laundry app but get the card… the app frequently does not work
– taxi companies need to be made aware where and what CQ is
– security at the site is friendly and very helpful
all in all a great place to live but has greater potential than yet realized.

What is the best feature of your home:

The facilities that are on offer especially the gym and the lounges.

4
Facilities
5
Design
5
Location
5
Value
3
Management
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A good place to live in worth the price, however there a few Internal issues which require improvement.

A lot has changed since we moved in the building. For example ( before covid) the charging of the shared facilities when booking, it just meant that if you wanted to spend a little time with your family people could just walk in as the prices where quite high hopefully this will change after lockdown. Communication requires improvement from the management team including the manager herself.
Building maintenance requires more staff as work is always delayed.

Please tell us what you like and dislike about this area:

It’s close to the city centre and coffee shops. The compound makes tenants feel safe within the area.

Please share one thing (or more) which you wish you had known before you moved in:

That not all bills are included and that you do end up paying extra and sometimes it doesn’t make sense on how the extra charges appear.

How has the building management responded to any problems or issues you have raised:

Usually you get a response within a day however for the work to be carried out can take anything up to 2/3 months.

3
Facilities
3
Design
5
Location
4
Value
1
Management
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Don’t want to leave

I don’t have anything to fault on the design of the building. It has everything you could ask for such as a gym and multiple social and study areas.
The only downside is for so many people the building could have a few more washing and drying machines as sometimes they are all occupied or left full. However that is a very minor issue. Property management is fantastic and the delivery system is great.

Please tell us what you like and dislike about this area:

Good- it is in a great location to the city centre with Morrisons store right around the corner and other shops very close by. For close proximity there are not many bars and restaurants but a short 15-20 minute walk solves that problem.
Bad- quite a dark street at night if it is a worry for walking alone. The upside is that with it being a city there are always plenty of people around.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I would have known about how the 3g/4g is hard to access in some areas such as my room. It may be an individual problem or specific floor issue. It is easily sorted with just using the wifi and contacting friends and family on social media apps instead.

How has the building management responded to any problems or issues you have raised:

Fantastic! Whenever I have had a problem it has always been solved in a matter of days if not the very same day.

5
Facilities
5
Design
5
Location
5
Value
5
Management
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