BTR Operating Ltd.

Please tell us about the good and bad aspects of living in your local area:

Living in Queen's Quarter, Leicester, has its ups and downs. On the positive side, the area is well-located, offering a range of shops, restaurants, and bars within walking distance. The nearby open spaces are limited but adequate for small outings or relaxation. Transport links are generally convenient, with buses and train stations easily accessible, though occasional delays can be frustrating. However, there are a few downsides. Parking availability on the street can be challenging, especially during peak hours. Bin collections are reliable, but litter sometimes accumulates in public areas. Noise levels from traffic and occasional anti-social behavior can disrupt the otherwise peaceful ambiance. Overall, it's a good place to live with room for improvement.

How has the building management responded to any problems or issues you have raised:

The building management is responsive and friendly, but some issues require multiple follow-ups before they are resolved. They handle concerns professionally, but there is room for improvement in addressing problems more efficiently and promptly.

Please share one thing (or more) which you wish you had known before you moved in:

One great thing about living here is the effort the staff and company put into organizing community activities like Christmas and Halloween parties. These events foster a sense of community and have allowed me to meet many new friends and neighbors. However, one downside is the cleanliness around the building, which could be improved. My main concern is safety; incidents like car break-ins, bike thefts, and unauthorized access to the building yard highlight the need for stronger security measures, such as better CCTV coverage and stricter access control.

Please tell us about the good and bad aspects of living in your local area:

Located in cultural quarter of the city, it is within walking distance of the theatre and cinema. Nearby you can find the shopping centre and plenty of restaurants and coffee shops. Within walking distance of the train station and bus station. The downside is during the weekend the street can get really loud with the sounds of people leaving the city centre after a night out, this also leads to dirty streets.

How has the building management responded to any problems or issues you have raised:

The building has different apps where issues have been reported. Building management is usually very effective in solving the issues.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I would suggest is, if you have the option, chose a flat that does not have a window pointing to the main street as this can get very loud during the weekend nights.

Please tell us about the good and bad aspects of living in your local area:

I love live where I live, the team are fantastic, no problem is too small and the Manager Kesh is the most wonderful !!!! I have had a few issue and she and the team are on it and always approachable!!!! They treat you like family not as residents!

How has the building management responded to any problems or issues you have raised:

Always quickly and efficiently and no quibbles and no problem is too big nor too small

Please share one thing (or more) which you wish you had known before you moved in:

That the rent was going to raise year on year and knowing this I think I’d still of rented

Please tell us about the good and bad aspects of living in your local area:

It's lovely living here :) you're so close to everything including the city centre, local shops, activities, the train station. It is great for any young professionals or even those eith families. The reception/management staff have always been amazing and so kind to all residents. The only issue about living here is the potential for noise and anti social behaviour since the apartment complex is city centre based. Other than that, everything is great :) I wouldn't want to live anywhere else!

How has the building management responded to any problems or issues you have raised:

Laurie has been been helping me with some issues I have been having and he has been a star.

Please share one thing (or more) which you wish you had known before you moved in:

How busy the Curve is! It can be a little noisy at night when an event is on, but this usually because a blur in the background once you get used to it.

Please tell us about the good and bad aspects of living in your local area:

Central to everything, walking distance so easy to get to places all over Leicester! Parking is great and is good value for money, the street is quiet and the residents are all respectful.

How has the building management responded to any problems or issues you have raised:

Great response to maintenance requests and questions are answered quickly and professionally.

Please share one thing (or more) which you wish you had known before you moved in:

N/A. Nothing to add from my behalf, the place is great.