About BTR Operating Ltd.

BTR Operating Ltd. is a subsidiary of the John Lewis Partnership – you may know our well known businesses, John Lewis department stores and Waitrose supermarkets. We are a new residential management service that launched in November 2023. Our aim is to improve the experience for renters with the same customer focused approach that has built our retail businesses.

Number of Developments

2

Ratings

4.45 Rating

Rating (based on 72 reviews)

Excellent

55.56%

Very Good

37.50%

Average

5.56%

Disappointing

1.39%

Very Poor

0.00%

Developments

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Showing all 2 developments

BTR Operating Ltd. reviews

Reviews

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Showing 72 reviews

Very nice atmosphere and people, modern design, improvement could be made on the speed of the refurbishment of the pool and gym.

The flats are really nice, modern in design being newly refurbished, with a lot of daylight. The facility that the property comes with are the pool and the gym. They are really nice, I’ve been using them daily and there is never too many people at the same time so it is nice to relax in the pool or to concentrate on your work out. However, the renovation of the facilities is taking way too long. As it has started in November 2019 and we are now in September 2020 and it hasn’t been completed yet. Partly because of COVID-19 slowing the progress down, but at the same time the works were planned to be finished in February which was before the UK went into lockdown. The price is on the higher end but considering the location and the facilities that should be already available, it is reasonable. However, not happy about paying for the facilities for the last 9 months and not being able to use them.

Please tell us what you like and dislike about this area:

Great location with very nice atmosphere and amazing people. Made so many new friends thanks to the wonderful people who actually live here as well. There is a lot of very nice bars around as the property is located in the cultural quarters. And there are many shops near by.

Please share one thing (or more) which you wish you had known before you moved in:

Definitely negotiate the price as they are really open to negotiations as the prices are quite high to start with.

What is the best feature of your home:

The location of the property is definitely the biggest selling factor as well as the gated community with a nice courtyard.

4
Facilities
5
Design
5
Location
4
Value
3
Management
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A new fresh home away from home

The building feels very homey and cosy due to the different architectural epochs. The fire place, is a lounge with an electronic fire place and plenty of seats/ sofas/ armchairs.
The gym is of a good size and has some good equipment. The different lounges on each floor can be used to relax or work in. Also, the big lounge next to the gym is available to everyone to use as a work space or a extended living room eg to watch movies or simply to hang out. Vending machines / coffe vending machines are available too. There is also a professional meeting room to work from with a big table and a white board.
Further the games room has a table tennis, pool table and dart available. It is cozy due to the newly added sofas. The building is all in all very cozy and plenty of lounges make is very homey. Parcels are dropped off at the management office and are safe and do not get lost or stolen. Postboxes are used for letters. The management is friendly and surely do their best, but there is always plenty of room for improvement.

Please tell us what you like and dislike about this area:

The location is great:
-very close to the city center, hospitals (LGI), the University of Leeds campi, Leeds Beckett University, Hyde Park.
-has a convenience store close by, a Pizza delivery service ( Papa Johns), ATM
– 5 min walk to other shops eg Tesco express, other take outs and restaurants
– 15 min walk to Aldi and Cinemas etc
– close to places of worship for different religions
– nice location as it has its own compound/ garden area with BBQ places
– looks luxurious
– it is safe due to on site security
– parking spaces available

Please share one thing (or more) which you wish you had known before you moved in:

– the walls are very thin, you can listen to neighbour’s conversations
– unfortunately the studio flats do not have an oven ( would be great if they did)
– the courts has no roof terrace that was not clearly described on the website
– the house doors slam shut, very loud
– maintenance takes long esp for gym equipment
– even prio to the pandemic the gym didnt offer disinfectant or wipes
– the sensor – light and vent in the bathroom is annoyingly loud
– most annoying is the tap both in the bathroom and living room, you can chose between arctic cold water or boiling hot water to wash with… it is nearly impossible to find a comfortable temperature.
– bin store sensor light … basically it does not switch on unless you perform some sort of dance in the dark for it to switch on. Also, this has been mentioned to the management but the reply was to throw the trash away during the day and not at night. …. this makes no sense esp if you are someone that works nightshifts.
– further the management team needs to step up their game.
– tip: do not use the circut laundry app but get the card… the app frequently does not work
– taxi companies need to be made aware where and what CQ is
– security at the site is friendly and very helpful
all in all a great place to live but has greater potential than yet realized.

What is the best feature of your home:

The facilities that are on offer especially the gym and the lounges.

4
Facilities
5
Design
5
Location
5
Value
3
Management
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Appreciation for Exceptional Service

Recently, our old mattress became unusable, making it extremely difficult for us to get a good night’s sleep, especially with a newborn in the house. Keshvi was incredibly kind and attentive, listening to our concerns and promptly arranging for a brand new mattress to be delivered. This was particularly thoughtful given that our home is scheduled for refurbishment in a few months, at which point we would have received a new mattress anyway. Nonetheless, she prioritized our immediate comfort, ensuring my family could sleep peacefully.

Keshvi and team consistently goes above and beyond in her efforts to resolve any issues that arise. Her dedication and extra efforts are greatly appreciated. Kudos to her for always putting in the extra mile.

Please tell us what you like and dislike about this area:

The local area boasts a diverse range of shops, restaurants, bars, and open spaces, offering both variety and quality. There are numerous dining options from casual cafes to fine dining, ensuring something for every taste. The bars are vibrant, catering to different nightlife preferences, and the parks are well-maintained, providing excellent spaces for relaxation and recreation.

Transport links are highly convenient, with frequent buses and a nearby train station making commuting straightforward. However, occasional delays and overcrowding during peak hours can be a challenge. Living on our street is generally pleasant, with ample parking and regular bin collections. Traffic noise is minimal, and there is a strong sense of community with low levels of anti-social behavior.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew about the floor creaking throughout the house.

How has the building management responded to any problems or issues you have raised:

The building management (Keshvi, Izabela and Shaban) has been responsive and prompt in addressing any issues or concerns I’ve raised.

5
Facilities
4
Design
5
Location
5
Value
5
Management
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Lovely appartment in central location

Very nice appartment. Very secure. Lift & stairs access. Very central. Basic design but suits our needs. We haven’t had any problems with getting meter readings or contacting our landlord for repairs. The complex i very quiet – there is limited noise from neighbours. Our appartment overlooks a green space with lovely lime trees & birds. Not on a main road so no noise from traffic.

Please tell us what you like and dislike about this area:

Very central. Secure parking. Close to amenities.

Please share one thing (or more) which you wish you had known before you moved in:

Some bike theft reported from parking garage so we don’t store our bikes there as we had hoped. We keep them in our appartment instead.

What is the best feature of your home:

View onto churchyard. Leafy & green with lots of nature & very quiet.

3
Facilities
3
Design
4
Location
4
Value
3
Management
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