A guide to living in Greater London

Please tell us about the good and bad aspects of living in your local area:

There are no bad aspects. All transport is under 5 minutes walk, the super markets & the park are all so convenient.

How has the building management responded to any problems or issues you have raised:

They respond quickly through the app which is what I’d expect from a building of this calibre. The important part is that the service is high quality. This is what makes living here important. Other places respond quickly but the work completed is not thorough.

Please share one thing (or more) which you wish you had known before you moved in:

All good. Every time I raise a ticket the response it urgent. Paul came on a Saturday and did an outstanding job and completed multiple things, even when he was only tasked with doing one. He went above and beyond what was asked and stayed late to get the jobs finished rather than pushing them back till Monday. Jose has also visited my apartment multiple times and hung my tv and helped me with furniture to make my apartment homely. Both of them have excellent attitudes and I’m grateful to have them help me.

Please tell us about the good and bad aspects of living in your local area:

Rented this property for 18 months now and property management are not carrying out repairs or communicating. Health & safety - The rear door was reported over a month ago but was only fixed yesterday. Tenants safety was compromised. Water- There is no water in the building since Thursday and it is now Saturday. Unable to get through to simple life by phone. There are vulnerable Tenants in this building. No letter is communication from simple life. Simple life only communicates with you when matters concerns rent - the usual business first approach. We're having to contact the Housing Ombudsman due to breach if human rights.

How has the building management responded to any problems or issues you have raised:

Unable to get through. All voice-mail and they don't reply.

Please share one thing (or more) which you wish you had known before you moved in:

Communication is key and simple life do not communicate with tenants.

Please tell us about the good and bad aspects of living in your local area:

Next to westfield and stratford station and handy for everything you need from food to entertainment.

How has the building management responded to any problems or issues you have raised:

quickly and efficiently with updates via the online app

Please share one thing (or more) which you wish you had known before you moved in:

How handy everything is , all you need is on the doorstep

Please tell us about the good and bad aspects of living in your local area:

Nice and quiet area with a park directly in front of the building. A lot of amenities a 15-20 min walk away towards Surrey Quays and to Deptford where there are lots of bars, restaurants etc,

How has the building management responded to any problems or issues you have raised:

Responded to a complaint around the presence of insects

Please share one thing (or more) which you wish you had known before you moved in:

About the temperature that new builds can reach in the summertime

Please tell us about the good and bad aspects of living in your local area:

Momento Hayes location is one of the strong advantage, just minutes from Hayes & Harlington Station, providing fast links to central London and Heathrow, along with convenient access to local shops, cafés, and parks. Hence it offers a high-quality living environment and is a fantastic option for anyone seeking a well-managed home in West London.

How has the building management responded to any problems or issues you have raised:

The on-site management team especially Sajid Lodha, has been super supportive, welcoming, easy to speak to, and always ready to assist, no matter how small or detailed the request may be. Whenever I’ve raised a question or reported a maintenance issue, it has been handled promptly and efficiently. The team’s quick turnaround and proactive approach have made living here smooth and worry-free. Communication is always straightforward and professional, which gives confidence that any concerns will be addressed without delay. Their dedication and responsiveness truly enhance the overall living experience, creating a comfortable and hassle-free environment for residents.

Please share one thing (or more) which you wish you had known before you moved in:

The development has delivered exactly what I was looking for in a home. From the beginning, it has lived up to expectations, with no unexpected issues or disappointments. Everything has run smoothly since I moved in, and the overall standard of the facilities, the efficiency of the management, and the convenience of the location have all contributed to a consistently positive living experience.