A guide to living in Greater London

Please tell us about the good and bad aspects of living in your local area:

This development is a great place to live. The location is convenient to EVERYWHERE! Staff are friendly and efficient and I have always felt well looked after.

How has the building management responded to any problems or issues you have raised:

Very well - always helpful and sorted in time !!!!

Please share one thing (or more) which you wish you had known before you moved in:

I knew everything that I needed to know before I moved in!

Please tell us about the good and bad aspects of living in your local area:

My area has good shops, cafés, and green spaces, and transport links are convenient, though busy at peak times. My street is generally quiet with regular bin collections. Parking can be limited, but there are few issues with noise or anti-social behaviour. Overall, it’s a comfortable and convenient place to live.

How has the building management responded to any problems or issues you have raised:

The concierge team has repeatedly responded in an unprofessional and unhelpful manner to the issues I raised. Instead of assisting residents, they often make communication unnecessarily difficult. On several occasions, when I approached the desk with urgent problems, the first reaction was not to understand the situation or offer help, but to question whether I was the named tenant on the lease. This happened even during a power outage affecting my friend’s flat, rather than addressing the emergency, the concierge refused to engage and simply repeated that they could not discuss anything with me. Their approach focuses more on blocking communication than resolving issues. The attitude consistently feels dismissive, inflexible, and unwilling to take responsibility, even when the matter clearly affects safety or requires immediate action. This behaviour has created significant frustration and is far below the level of professionalism expected from a concierge team.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I had known before moving in is how important it is to keep a detailed record of every communication and issue. The concierge team is often unprofessional, slow to respond, and not proactive in solving problems, so having written evidence is essential if you ever need to escalate or dispute something. I would also advise new residents not to rely too much on the promotions or referral vouchers mentioned during move-in. They are very difficult to follow up on and rarely progress. Another important tip is to check all utility accounts on the day you move in. In our case, the previous tenant’s £900 electricity bill was incorrectly assigned to our flat, which led to a full-day power cut. Instead of helping resolve it, the concierge told us to contact the provider ourselves, even though this error should have been handled before handover. These are issues that you would never notice during a viewing, so being cautious and checking everything early will save a lot of trouble.

Please tell us about the good and bad aspects of living in your local area:

there a lot of good transport links in the area, as well as easy to find food and stores. it can get a bit noisy in the area with constant alarms at night, and there has been incidents of people breaking in and stealing packages.

How has the building management responded to any problems or issues you have raised:

we have had issues with the electric towel rack in the bathroom, once we brought it up it was quickly repaired.

Please share one thing (or more) which you wish you had known before you moved in:

the rent increase each year as well as the parking price.

Please tell us about the good and bad aspects of living in your local area:

It’s close to high street and major shops loke Sainsbury’s, Tesco and Lidl. Also close to the train station.

How has the building management responded to any problems or issues you have raised:

It most of the time takes a while for things to get addressed.

Please share one thing (or more) which you wish you had known before you moved in:

Lifts are not as spacious making it difficult to bring in furniture.

Please tell us about the good and bad aspects of living in your local area:

Good number of small and large supermarkets nearby. Couple of restaurants and coffee shops. A couple of parks - one a good size. Right across from the tube station and close to a couple of useful bus stops. Decent parking availability - street parking outside the building often has a space free. There’s also a couple of areas with free parking a few minutes walk away. Traffic noise can be annoying but windows are good at blocking it out.

Please share one thing (or more) which you wish you had known before you moved in:

Your post box key can only be replaced if you keep a record or the key number - otherwise you have to pay a lot more to have the whole lock replaced! Also they get very hot in the summer with the sun through the balcony windows - you just have to manage it with curtains / windows and doors open.

What is the best feature of your home:

The light in the apartments, comfortable beds, and the gym! Plus they keep warm in the winter.