TNQ, NW9
3.64 (7 reviews) 3.64 (7 reviews)
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This development has a low number of verified resident reviews written in the last 12 months.
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Category Scores

3.86
Facilities
4.29
Design
4.43
Location
4.14
Value
3.14
Management

Excellent

43%

Very Good

29%

Average

29%

Disappointing

0%

Very Poor

0%

TNQ is a large development in north-west London, just a short stroll away from Colindale tube station. The development, by RLAM developers and Neat Developments, is mixed-use and comprises retail and leisure outlets in addition to 460 apartments (a combination of one and two-bedroom apartments and some two-bedroom duplexes). The development was recently recognised with the Readers’ Awards First Time Buyer accolade.

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Reviews

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Don’t recommend buying a flat in this development!

Verified Resident
Verified Resident
Review Date Sep 2021

The design of the development is good, however the green areas around the building and the green areas from the terraces are left unclean and looks wild and doesn’t stand on the standards they try to advertise.
There are also mouses and some of the owners have complained that came into their living room. They didn’t took any action on it and the only advice they gave was to keep doors closed.
Also the customer service is very poor, they don’t have equipment, flats are full of snags and bathrooms are a mess, things are breaking up and they take months to come and sort them out, some you have to handle yourself.
Development manager is inexistent, he’s never around and when you finally contact him does absolutely nothing. Concierge people from the reception desk are the best tho and they always kind and try to help with anything they can.
The service charge is high and they still charge ground floor rent even if they shouldn’t under the new rules. Nobody takes any action here and there are flats full of mould and had water between the walls. It’s absolutely shocking.
At the beginning the building was lighten at night and had a great design, now they barely switch on few lights.

Please tell us what you like and dislike about this area:

The development is in a great area, close to all the supermarkets and some restaurants. Tube is 10 minutes walk and there are multiple buses in the area. Area is quiet and also plenty of gyms around the development.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had seen the building and the flat before I bought it and the fact that customer care is not done by the developer but by another company which they refuse to help and takes months to respond or to action.

How has the building management responded to any problems or issues you have raised:

They put me on a waiting list and had to wait months until issues were partially sorted, they don’t have to order anything is broken which is taken a very long time. They treat you with no respect as if you would disturbed them. Very hard to approach.

3
Facilities
4
Design
5
Location
3
Value
1
Management
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Comfortable, Stylish and Good Value

Verified Resident
Verified Resident
Review Date Sep 2021

Design of development is stylish and comfortable. Have been very happy as a home owner here. The aftercare service upon initially moving in was very helpful. Very close to many shops and amenities.

Whilst there have been ongoing remedial works to the development for a couple of years causing some inconvenience to residents, I am aware these are issues effecting other developments around the country, and the developer has been addressing them to be fair, and have not passed on the costs to residents.  Overall, great value for the quality of the properties.

Please tell us what you like and dislike about this area:

The area feels safe as there are a lot of other new build developments in the local area. In particular, there doesn’t seem to be much anti-social or nuisance behaviour, particularly compared to other areas in London that are also relatively affordable. There are an increasing amount of shops, services and other investments locally. Perhaps alongside this, it feels the area is becoming more busy and congested. However, overall the area feels up-and-coming and there are good transport links to the underground. For instance, Colindale station is on the Edgware branch of the northern line, meaning popular areas such as Hampstead, Belsize Park and Camden are only a short journey away

Please share one thing (or more) which you wish you had known before you moved in:

The amount of retail shops planned around the development. I didn’t know about this before hand.

How has the building management responded to any problems or issues you have raised:

The aftercare service initially in place upon moving in was very good. Any issues were responded to in a prompt and efficient manner. Since then, the experience of having issues responded to has been very much dependent on the development manager in place at the time. Some have responded very quickly and helpfully, whereas others have taken some prompting. Overall, no issues though

5
Facilities
4
Design
4
Location
5
Value
3
Management
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Nicer design like Europe building like Switzerland.

Review Date Sep 2021

New building. Nicer design like Europe building like Switzerland. Nice clean and the property is good designed. With big bakconys. Big windows. Good lightening rooms. Nice design Bathrooms. Large living g rooms open kitchens . Life and good for families

Please tell us what you like and dislike about this area:

It’s a nice area. New building good located. Burnt Oak Station (0.6 miles)Colindale Station (0.6 miles)Kingsbury Station (0.9 miles)Queensbury Station (0.9 miles) good connections and Living on this street is save not worry . Good for family with kids.

Please share one thing (or more) which you wish you had known before you moved in:

Good; near to school, supermarket posts office. Bus statikn

How has the building management responded to any problems or issues you have raised:

Very quick, helpful. Respond quick. Try to fix everything

5
Facilities
5
Design
5
Location
5
Value
5
Management
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It is a really good place

Review Date Sep 2021

It is really good but with a few tweaks it could be outstanding and the area around is a decent and honestly could be a lot better with a few works here and there. It is a moderate and beautiful place to be in regardless. I would definitely reccoment this palace

Please tell us what you like and dislike about this area:

It is a really good buildig. Structure and etc however the area could be improved

Please share one thing (or more) which you wish you had known before you moved in:

N/a

4
Facilities
4
Design
4
Location
4
Value
5
Management
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TNQ Capitol Way building

Verified Resident
Verified Resident
Review Date Sep 2021

The building has a good and modern design. There are security cameras in all floors but asking to get access to it is very complicated. The management of the building is very slow to deal with any issues that may arise such as unreasonable neighbours, people misplacing rubbish bins and noise issues. Service charges billing statement is very hard to understand.

Please tell us what you like and dislike about this area:

Development location is very good as it is close to various shops. There are few bus lines and tube station is walking distance. Some flats has underground car parking space. On the other hand, there are only two electrical points in one of the car park which can’t be quite frustrating when needs recharging your car.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I would have known about the cladding issues and also had a better knowledge about the service charges.

How has the building management responded to any problems or issues you have raised:

Their process of following up any issues raised are very slow and you need to do follow ups yourself otherwise you may never get a resolution.

3
Facilities
4
Design
4
Location
4
Value
2
Management
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Average experience

Verified Resident
Verified Resident
Review Date Sep 2021

very poor management of the development, slow or sometimes non-existent responses from the managing agent, services are not being provided even though increasing service charges are paid by residents, outside green space is pleasant, but not kept in good condition

Please tell us what you like and dislike about this area:

Good shops, good link to transport

Please share one thing (or more) which you wish you had known before you moved in:

Wish I knew the building did not comply with the fire regulations

How has the building management responded to any problems or issues you have raised:

Slow and unhelpful responses, often not addressing the individual concerns raised

2
Facilities
4
Design
4
Location
3
Value
1
Management
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I recommend everyone to live here

Review Date Sep 2021

Thia si very nice thank you very much i recommend everyone to live here and in the futute it will become very very good for you trust me and your self my love very nice grass and nice view live here and yu would never be sad you should do this thank yu

Please tell us what you like and dislike about this area:

This is very amazing i love it thank you for seeing my review

Please share one thing (or more) which you wish you had known before you moved in:

Is it good not bad amd i will tell yu again its lovely

How has the building management responded to any problems or issues you have raised:

I recommend my landlord this is very amazing thank you

5
Facilities
5
Design
5
Location
5
Value
5
Management
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These reviews are the subjective opinion of a HomeViews member and not of HomeViews

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Location

Number of developments 1

3.64

Average rating based on 7 reviews

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