The Slate Yard, M3

The building's management recently switched from Urbanbubble to Allsop, and I can't see any movement at the moment. Understanding there are so many changes and works need to be done asap as I worked at Urbanbubble and property industry. However it shouldn't affect on management to take residents report more seriously, We live in here since 2020 but we can see the management and service has been dropped quickly since 2020. the team has been changed so many times since we moved in.

My 10 *favourite* things about the Slate Yard 10. No named management contacts. Just a general information email address. Like, who's in charge? 9. Vandalism in communal areas (see pictures). 8. Weird scratchy gym floor with strange fluff coming out of it (see picture). 7. TV monitor in gym that doesn't work (can't cast to it). 6. That milk stain still not having been cleaned up (see picture). 5. Dubious, short-notice repetition of health and safety checks that should have been completed about 8 months' prior. 4. Instead of social events to foster "community" feeling...crickets for the past four months (other than the odd yoga session). 3. Not being able to book the private dining space or the meeting room or arrange repairs because new management haven't yet set up a booking system. 2. When you want a late night hot chocolate and the inevitable error message flashes on the screen (see picture). 1. How the rat traps are thoughtfully integrated into the landscape design (see picture).

It's not a happenin' place to be. According to the website the Slate Yard "have built a community". Perhaps it was once built up, but, if so, it hasn't been maintained. No doubt, the churn of management doesn't help with this. As residents understand it - yet to be confirmed by the development - the two managers have departed or are departing. Seemingly, we will not longer look forward to direct responses from these staff members. It's not clear whether anyone is stepping in to care. Even prior to management departures, there was a noticeable decline in the estate. On 6 December 2024, I noticed what appeared to be spilled milk in the bike store. This was simply left to dry out and smell. Months on, you can still see the stain of the spillage on the floor since it was never properly cleaned. See the next picture, which was taken on 6 February 2025. Even more worryingly, there have been sightings by tenants of rats/mice in the buildings. In addition to the management changes, residents also understand that the building was recently for sale. Whether or not it has yet been sold is unclear. Whether the management departures are related to the sale is unknown. And it's also a mystery as to what the sale of the development means for tenants. Will the management of the building simply keep declining as our rents continue to go up. Any sense of community is self made by the tenants, often bonding over aspects of living on site. The Slate Yard advertises social events as once of the "lush little extras", but they have dried up. All that seemed to happen in January was a yoga session. That was a real disappointment for me, as it really was a month in which I could have done with some perking up. The poster holders in the lift, where events would be advertised, have been empty all month. And there's no sign of anything for February. I believe possible just another yoga session. There's no transparency around what happens to the budget otherwise allocated for events. So it really feels like tenants aren't getting what they signed up for. It was also an insult seeing the on-site management team (from UrbanBubble) using the facilities to have their own Christmas party. Hopefully, that didn't come from the community social budget - who knows...

Refer to previous question, it includes free coffee machine, gym and dinning room for booking. There are lots of workshop available for resident to participate, building up warm living environment. However, the expense spent on council tax, tenancy fee, electricity and etc, while living there is extremely high. Need to consider your economic strength deeply before you decide to rent this property.

Location is the best thing going for the place. The experience doesn't live up to the "luxury", "flawless" standard that its marketed be. The management certainly isn't. Some efforts were recently made after a spate of tenant complaints and poor reviews on here, but that was heavily focused on events. Management remain unresponsive and pretty uncaring. For the most part, they are hidden in the office - but yet they still don't seem able to address outstanding concerns. The status of window cleaning is unconfirmed. Some tenants have seen their windows being clean but shared pictures of still very visible marks. There's been poor communication of lift breakages. One lift in the Graphite building was broken for a couple of weeks (now repaired) but there were no updates - as a courtesy - for tenants. If you're contemplating a move, please be aware that the tenant community has recently been discussing: * seemingly inconsistent rental increases, with different tenants being subject to different amounts seemingly at random - if there is a explanation for differentiation it hasn't been outlined; * excessive charges for wear and tear at the end of tenancies; * the other offerings in the market, including some sites offering rent free initial periods! Lastly, baffled as to how some tenants are giving 5* reviews here. Each to their own, but it's suss to me...