The Oaks, DH7

Manager response

Thank you for sharing your feedback, JGibson. We’re sorry to hear that your experience hasn’t met expectations, and we appreciate you taking the time to provide your opinion. We aim to offer thoughtfully designed homes that balance practicality with modern living. While built-in wardrobes are intended to maximize storage, we understand that personal preferences vary. Regarding the paint and maintenance concerns, we encourage tenants to report any issues via the correct channels as can be found in your resident handbook, and not to the construction team, so we can address them promptly. We recognize that the garden drainage and communal spaces are important aspects of the living experience, and we are reviewing these points. We strive to provide a fair and transparent selection process when allocating homes, and we regret that you felt misled about available options. If there was any miscommunication, we sincerely apologise and ask that you email us further details so that we can look into this. If there are outstanding maintenance requests, we welcome further communication to ensure they are resolved efficiently. Our goal is to provide a well-managed, comfortable living experience, and your feedback is valuable in helping us improve.