The Merchant, BN2

Please tell us about the good and bad aspects of living in your local area:

It’s very central, close to many facilities however, it’s also in the middle of the most rundown part of central Brighton with interesting crowds near the Morrison s. When I lived there there were a few break ins, packages were stolen and through the years they removed the 24 hour security/ concierge and changed it into “cc tv watch”. Transport links are fine, bus stop right in front of it. Bin collection was regular.

How has the building management responded to any problems or issues you have raised:

They tried their best but whomever was on the other side really didn’t want to send anyone. We even had lightbulbs (that were made badly and kept dying) that kept dying and it would take them months to send someone to change them and don’t let us do it ourselves.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew it would come to this with no real concierge, and poor quality apartment that kept falling apart. For this price it’s really not work in my opinion. Also parking is insanely expensive

Please tell us about the good and bad aspects of living in your local area:

It's a lovely area to live in, lively in the wider area, and peaceful in the immediate area. Close enough to the train station and plenty of buses. Very close to the beach.

How has the building management responded to any problems or issues you have raised:

We have had an issue with intermittent hot water and our concierge has been very helpful.

Please share one thing (or more) which you wish you had known before you moved in:

The flats are well insulated, so we don't seem to need to put the heating on even when it's freezing outside and it's very quiet. We don't hear any noises from neighbouring flats.

Please tell us about the good and bad aspects of living in your local area:

The local area is great, the building is very close to the town centre - but secluded from the busyness of it. You're never more than 5-10 mins away from anything in town, and the public transport is good too. No issues with traffic noise or anti-social behaviour. Only complaint is there is a lot of empty retail units in the development which still haven't been filled.

How has the building management responded to any problems or issues you have raised:

Great, issues are always fixed quickly and never feel like a nuisance

Please share one thing (or more) which you wish you had known before you moved in:

The underfloor heating can be expensive to run in the winter. It's the only heating source, but the apartments are well insulated so we don't have to run it often.

Please tell us about the good and bad aspects of living in your local area:

Great location with restaurants, pubs & supermarket nearby. 10 min walk to the town center for banking & shopping.

How has the building management responded to any problems or issues you have raised:

The building management team, Claudio & Claire, has been responsive to problems we have raised. The contractors however are not as efficient in fixing the problems.

Please share one thing (or more) which you wish you had known before you moved in:

Putting reflective film on windows for privacy will darken the flat.

Please tell us about the good and bad aspects of living in your local area:

This is a perfect abode for every family. Very serene with modern facilities. world class apartments

How has the building management responded to any problems or issues you have raised:

Timely response to maintenance requests . Anytime.

Please share one thing (or more) which you wish you had known before you moved in:

Everything is just in place and I have no regrets.