The Kell, ME4

Please tell us about the good and bad aspects of living in your local area:

Chatham Waters is genuinely one of the better spots in Gillingham. Everything you need is within walking distance, including the biggest Asda in the area, and there's a gym, pool and sauna all close by. The area is newly developed rather than run down, and transport links into London and around Medway are straightforward. Parking has never been an issue for me and the street is quiet. People give the wider area mixed reviews, but I think that misses how much has changed here.

How has the building management responded to any problems or issues you have raised:

Quickly and without fuss. Anything I've reported has been acknowledged the same day and actually fixed rather than left sitting on a list. Neelam and Aasiya on reception follow things through properly. John, the maintenance man, knows his trade inside out. I show him the problem and it's sorted on the spot, no return visits, no waiting around. Genuinely friendly with it too.

Please share one thing (or more) which you wish you had known before you moved in:

How much of the day to day experience comes down to the building team rather than the flat itself. You can judge layout, light and storage on a viewing, but you can't tell how something gets handled when it goes wrong, and that's what you actually live with. Worth chatting to reception when you view.

Please tell us about the good and bad aspects of living in your local area:

I really like the area. It’s nice and quiet, but still really convenient for everything you need. There’s an Asda and The Mast and Rigging pub within walking distance, which is handy. Dockside is also only a few minutes’ drive away, with plenty of restaurants, shops and gyms. Overall, I find it a great location as you get the peace and quiet but still have everything close by.

How has the building management responded to any problems or issues you have raised:

The building management team have been very responsive whenever I’ve raised any issues and have dealt with things quickly and professionally.

Please share one thing (or more) which you wish you had known before you moved in:

I don’t think there’s anything major I wish I’d known before moving in. Everything has been pretty much as expected from the viewing, which is a good thing! If I had to give a tip to a new neighbour, I’d say make the most of the rooftop terrace — it’s such a lovely, peaceful space and one of the best features of the development.

Please tell us about the good and bad aspects of living in your local area:

Very quite to have a good relax for professionals. No noisy at all. Easy to access the highway if you drive. Safe parking inside.

How has the building management responded to any problems or issues you have raised:

The reception team is very friendly and highly efficiency. Neelam helps with everything required and in time.

Please share one thing (or more) which you wish you had known before you moved in:

I don't think there is any thing I wish I had known before moved in.

Please tell us about the good and bad aspects of living in your local area:

I've lived at The Kell since moving to the UK and I've genuinely had a really good experience. The location is one of the best things about it. You've got supermarkets, restaurants, cafés, gyms and pretty much everything you need nearby, which makes day-to-day life really convenient. The building itself is well looked after and the facilities are great. Any issues I've had have been dealt with quickly, and the staff have always been helpful and approachable especially Neelam who's been very supportive and professional. The area feels safe, transport links are good, and I've never had any major problems with noise or anti-social behaviour. Overall, it's been a really comfortable place to live and I'd definitely recommend it to anyone looking for an apartment in the area.

How has the building management responded to any problems or issues you have raised:

Yes, the building management is easily accessible on site and helps you deal with any problems and issues, they follow up with you in regards to any concerns raised I am really appreciative to the on site management team particularly Neelam who's been very cooperative, and addresses all concerns raised as a tenant.

Please share one thing (or more) which you wish you had known before you moved in:

to let future tenants know that if you decline a parking spot on the building prior to moving in, it will take you a year and a half to get allocated another parking spot

Please tell us about the good and bad aspects of living in your local area:

The area surrounding The Kell offers a great balance of convenience and lifestyle. There is a wide range of local shops, supermarkets, cafés, restaurants and pubs within easy reach, making everyday errands simple. Several parks and green spaces are also nearby, providing excellent opportunities for walking, exercise and relaxation. Transport links are strong, with regular bus services and good road access making commuting straightforward. Parking is generally manageable, bin collections are reliable, and the neighbourhood feels friendly and well cared for. Noise levels are typically low, with only the usual traffic during busier periods.

How has the building management responded to any problems or issues you have raised:

The management team at The Kell have always been approachable, professional and responsive. Any questions or concerns have been dealt with promptly, and communication has generally been clear and helpful throughout my time living here.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known just how convenient and well-connected the location of The Kell was before moving in. Access to local amenities, transport links and green spaces made settling in much easier than expected and has been one of the biggest advantages of living here.