Swan Street House, M4

Manager response

Hi Aydan, Thank you for taking the time to leave such a detailed and considered review, we really appreciate your honesty and the chance to hear where things have worked well, and where we still have room to improve. It’s great to hear that you’ve enjoyed the building’s communal spaces like reception and the lounges, and that you’ve found the team responsive in moments that really mattered. We know those situations can be stressful, so we’re glad we could act quickly when it counted. We also take on board your feedback around the windows, balcony limitations, and apartment sizing, especially for couples. We always try to show potential residents a clear picture during viewings, but your comments are helpful in setting more realistic expectations moving forward. We also want to acknowledge the frustration you've felt regarding long-standing issues like the parcel system and window cleaning delays. You're absolutely right, some of these matters fall beyond the immediate team on site, but that doesn't mean they should be long-standing delays. Your feedback has been shared with the relevant management teams, and we'll continue to push for more consistent updates and progress. As for the terrace, you’ve raised some brilliant suggestions that are all ideas worth exploring, and we’ll certainly feed this into future improvement plans. Enhancing outdoor space for residents is something we’re keen to do more of, especially as people look for more flexible ways to enjoy their homes. Thank you again for your balanced feedback and for continuing to be part of the community here at Swan Street House. Your insights really do help us grow and improve.

Manager response

Hi Nicole, Thank you for such a lovely review. We are so pleased to hear you love Swan Street House just as much as us. We will always do our best to show the exact apartment you will be reserving but sometimes this may not be possible. We do offer virtual viewings, late evening viewings and weekend viewings to ensure we can be the most accommodating. We're glad to hear you love the area as much as we do, and hope you've made good use of the 15% resident discount at our next door neighbours Ramona and Firehouse! Thank you for being an amazing part of our community!

Manager response

Hi Mollie, We’re so pleased to hear how much you’re enjoying life at Swan Street House! It’s great to know that the apartment has felt like home and that the high standard of finish has made a positive impression. We’re also really glad you’ve been enjoying the amenities as our team works hard to keep shared spaces clean and welcoming. The events are something we’re especially proud of, so it’s brilliant to hear that they’ve stood out for you. Creating opportunities for residents to connect and build a real sense of community is something we’re passionate about, so your feedback means a lot. We're also happy to hear you're enjoying the local area. The mix of the Northern Quarter and Ancoats on your doorstep truly is one of the best things about living here, and we couldn’t agree more about the friendly vibe and amazing food spots nearby. Thank you again for your kind words and for being a valued part of the community!

Manager response

Thank you so much for sharing your experience, it’s wonderful to hear that you’re enjoying your time here! We’re really glad that the building design, range of facilities, and 24/7 concierge have all helped make your stay more enjoyable and convenient. It’s great to know the team has been friendly and supportive. That’s exactly the kind of environment we aim to create for our residents. The location really is a strong point, and we’re happy to hear you’re making the most of it. It's fantastic that the area and atmosphere have added to your comfort here. We do completely understand your frustration regarding the gym as it’s taken longer than anticipated and we appreciate your patience. We’re working closely with our contractors to bring it to life as soon as possible and will keep residents updated with progress. Thanks again for your kind words and helpful feedback, it’s brilliant having you as part of the community here at Swan Street House, and we hope it continues to feel like a great place to call home.

Manager response

Hi M, Thank you so much for your review and for sharing such detailed feedback. We’re really pleased to hear that your experience with the team has been a positive one. They will be thrilled to know they’ve made your move-in process as smooth as possible! We completely understand your frustrations around the gym delay and the limited parking availability. We're genuinely sorry for the inconvenience this has caused. The gym is still in progress, and while it's taking longer than anticipated, please rest assured that it's very much on our radar and we’re working closely with contractors to get it completed as soon as we can. With parking, we appreciate how important this is, especially when driving is essential for work. While spaces are limited, your feedback is incredibly helpful as we continue reviewing our parking allocation and potential alternatives. Thanks also for flagging the challenges with the shared Wifi network and Sonos speakers. We're more than happy to support you by speaking with ASK4 to explore possible solutions that may help. We're glad to hear you're enjoying the location and its easy access to the tram stop and city centre, it's one of the best parts of Swan Street House living! Thanks again for your kind words and for being a valued part of the community.