
L&Q
L&Q at Elephant Park Shared Ownership, SE17
423.77Ranked 9th out of 10 in Elephant & Castle
By L&Q
3.77
Facilities
Balcony
Communal gardens
Balcony
Communal gardens
Facilities
Balcony
Communal gardens
Balcony
Communal gardens
L&Q
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See how residents rate this development
42 total reviews
Viewing 1-5 out of 42
R Gomez (Shared Owner)
Verified Resident
L&Q at Elephant Park Shared Ownership, SE17
Jul 2024
Unreasonable service charge increases
R Gomez (Shared Owner)
Verified Resident
L&Q at Elephant Park Shared Ownership, SE17
Jul 2024
Please tell us about the good and bad aspects of living in your local area:
The area is central and well connected through transport. However, the masterplan lacks generous open spaces and Elephant Park is small for the number of flats in the area.
Please share one thing (or more) which you wish you had known before you moved in:
I wish we had been told the exponential and unreasonable growth of the service charge, which has almost triplicated since we moved in. This is forcing many residents to sell their flats and move out.
What is the best feature of your home:
The location is central and well connected, and the overall design of the building and the flats is good.
Manager response
Thank you for your feedback about service charges for your new home. Please contact us at lqdirect@lqgroup.org.uk (with Homeviews in the subject line) and a dedicated agent will do their best to assist.
Posted by
L&Q, Customer Service Team
Aug 2024
Pete (Shared Owner)
Verified Resident
L&Q at Elephant Park Shared Ownership, SE17
Apr 2023
Reviewer was offered an incentive for an honest review, regardless of rating
Great location. Poor property management.
Pete (Shared Owner)
Verified Resident
L&Q at Elephant Park Shared Ownership, SE17
Apr 2023
Please tell us about the good and bad aspects of living in your local area:
Great location. Decent amenities and shops around the place. However, people keep trespassing in the building.
How has the building management responded to any problems or issues you have raised:
Very slowly. Dodges responsibility. Good once they sort stuff.
Please share one thing (or more) which you wish you had known before you moved in:
Lendlease will shaft you on the service charge. Impossible to understand charges.
Manager response
Thank you so much for your review – we are so pleased you are enjoying the location of your new home, as well as the facilities and maintenance of the building.
Posted by
L&Q, Customer Service Team
Oct 2023
Reviewer was offered an incentive for an honest review, regardless of rating
Ed A (Shared Owner)
Verified Resident
L&Q at Elephant Park Shared Ownership, SE17
Mar 2023
Reviewer was offered an incentive for an honest review, regardless of rating
Extortionate service charges but great location
Ed A (Shared Owner)
Verified Resident
L&Q at Elephant Park Shared Ownership, SE17
Mar 2023
Please tell us about the good and bad aspects of living in your local area:
Great location and amenities. Lots of phone thefts, gangs in Elephant Park consuming weed and recreational drugs and all sorts of antisocial behaviours including loud music and tailgating which the management company overlooks. Insecurity.
How has the building management responded to any problems or issues you have raised:
Slow or not responded at all. Had to go through formal complaint several times.
Please share one thing (or more) which you wish you had known before you moved in:
Extortion at service charges that keep rising with no governance/limits or control.
Manager response
We are very sorry to hear you have had issues with property management. Please contact us at lqdirect@lqgroup.org.uk (with Homeviews in the subject line) and a dedicated agent will do their best to assist.
Posted by
L&Q, Customer Service Team
Apr 2023
Reviewer was offered an incentive for an honest review, regardless of rating
Amy W (Shared Owner)
Verified Resident
L&Q at Elephant Park Shared Ownership, SE17
Mar 2023
Reviewer was offered an incentive for an honest review, regardless of rating
The design of my 1 bedroom flat is perfect.
Amy W (Shared Owner)
Verified Resident
L&Q at Elephant Park Shared Ownership, SE17
Mar 2023
Please tell us about the good and bad aspects of living in your local area:
It’s really central and has great transport links for the rest of London. The local area is also getting more exciting with great local bars and restaurants as well as fitness options
How has the building management responded to any problems or issues you have raised:
Pretty well. Most issues resolved in 48 hours but sometimes they need a bit of a nudge.
Please share one thing (or more) which you wish you had known before you moved in:
Make sure you register with lendlease for building updates
Manager response
Thank you so much for your review – we are so pleased you are feeling settled in your new home.
Posted by
L&Q, Customer Service Team
Jun 2023
Reviewer was offered an incentive for an honest review, regardless of rating
Octavian (Shared Owner)
Verified Resident
L&Q at Elephant Park Shared Ownership, SE17
Mar 2023
Good area, but very expensive service charge
Octavian (Shared Owner)
Verified Resident
L&Q at Elephant Park Shared Ownership, SE17
Mar 2023
Please tell us about the good and bad aspects of living in your local area:
The surrounding area offers residents a delightful selection of quality shops, restaurants, and bars, providing an enjoyable and convenient living experience.
How has the building management responded to any problems or issues you have raised:
Receiving a response, if fortunate, may take a minimum of one month.
Please share one thing (or more) which you wish you had known before you moved in:
The service charge can be increased quite flexibly without seeking residents' opinions, allowing for adjustments as needed.
Manager response
We are very sorry to hear you are having issues with your property management. Please contact us at lqdirect@lqgroup.org.uk (with Homeviews in the subject line) and a dedicated agent will do their best to assist.
Posted by
L&Q, Customer Service Team
Apr 2023
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These reviews are the subjective opinion of a HomeViews user and not of HomeViews
L&Q at Elephant Park Shared Ownership, SE17
Ranked 9th out of 10 in Elephant & Castle
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