Lloyds Living at Darlington House, PE2

Please tell us about the good and bad aspects of living in your local area:

Dirty, lots of traffic noise from motorcycles. Antis -social behaviour from non-residents. Rubbish everywhere.

How has the building management responded to any problems or issues you have raised:

Very badly. Do not respond at all, or respond so slowly and not in a helpful way. Fire alarms going off and no light bulbs on arrival when I moved in. Had to buy my own battery replacement and light bulbs. No one able to tell me what kind of light bulbs Had no water for >48 hours.

Please share one thing (or more) which you wish you had known before you moved in:

Smelly and overpriced. I would have to pay for private parking for a week because they wouldn’t get back to me about the residents parking

Please tell us about the good and bad aspects of living in your local area:

They’re great apartments in a not so great city. Kids hang out around the flats often, but I don’t mind. The garage door seems to break often and many of us cannot get into the garage with the remotes were given.

How has the building management responded to any problems or issues you have raised:

They seem to work on their own time during the working day hours… as someone who works during the day, that’s kind of difficult to get a hold of him.

Please share one thing (or more) which you wish you had known before you moved in:

I wish i had known that the 3%-5% increase in rent a year was always going to be 5%. It’s extortionate and I don’t plan on staying much longer at this rate.

Please tell us about the good and bad aspects of living in your local area:

Good aspects include: - Great location; close to the city centre and the train station - Great Management Co.; thanks to Lomond who deals with issues promptly - Great amenities; thanks to the shops, cafe’s, restaurants, supermarkets and health care facilities within walking distance - Generally very clean and the grounds are well maintained; thanks to Colin Bad aspects include: - Not security conscious - doors are constantly left open leading to damage. I would say bad habits come from tenants who are not conscientious and trades man/delivery people /post workers - Anti-social behaviour from youths and generally young adults not resident in the development. It tends to get worse during summer months - Transit residents seem to generally care less than long term residents when it comes to being a good neighbour - Parking Management by PCM is not great- there has been issues between car parking spaces and residents getting tickets leading to disputes. Now we have more amenities on site, we also get people parking carelessly such as blocking cars or parking on resident’s spaces etc. - No privacy; we get a lot of spectators/people coming to take pictures/seflies/sit around causing a nuisance. A private gated community would be more beneficial

How has the building management responded to any problems or issues you have raised:

Yes- I recently had issues with the boiler and electricity connected to the oven which are being resolved. I reported the issues on fixflo and they were picked up swiftly.

Please share one thing (or more) which you wish you had known before you moved in:

Parking and security issues remain our main concerns

Please tell us about the good and bad aspects of living in your local area:

The opening of the "Julia" shop has increased traffic. Despite barriers being put in to stop cars there are still too many motorbikes roaring up and down the private road at night. Where I live (115 Darlington House) cars park just before the newly installed barriers and there are people there late into the night.

How has the building management responded to any problems or issues you have raised:

Typically ok but I accept that the management have been reliant on contractors. Ive booked holiday in the past, most recently for the boiler service who failed to turn up or notify me of the delay.

Please share one thing (or more) which you wish you had known before you moved in:

No plans for electric car charging points to be installed. You would think with such a new development this would have been priced in and thought about.

Please tell us about the good and bad aspects of living in your local area:

Can get anti social noise and occasionally traffic noise is a nuisance, when the parking garage gate malfunctions

How has the building management responded to any problems or issues you have raised:

Unfortunately I feel not quick enough and sometimes not even in my favour

Please share one thing (or more) which you wish you had known before you moved in:

Nothing I did my research before moving in, I chose this