Kooky Staines-Upon-Thames, TW18

Please tell us about the good and bad aspects of living in your local area:

Living in Staines has been a very positive experience. The property is conveniently located close to the High Street, where there is a great selection of restaurants, cafés, and supermarkets, as well as a large retail park with many popular stores. You can easily find everything you need, from coffee shops and bakeries to a wide range of international restaurants including Chinese, Italian, and Korean options. Transport links are excellent — it’s only about a 10-minute walk to the train station, and there are regular bus services to the airport and surrounding areas. The neighbourhood feels very safe and well maintained, with clean streets and a pleasant atmosphere. Parking is generally manageable, and bin collections are reliable. Overall, it’s a comfortable and convenient place to live with a good balance of amenities and transport access.

How has the building management responded to any problems or issues you have raised:

The building management has been very responsive and resolved any issues promptly and efficiently.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I had known before moving in is just how convenient and well-connected the location is. While viewings highlight the apartment itself, they don’t always capture the ease of access to the High Street, local restaurants, shops, and transport links. New neighbours should know that living here is not only comfortable but also very practical for daily errands and commuting.

Please tell us about the good and bad aspects of living in your local area:

I love it here. I was very nervous to move at first but have really enjoyed my time here. it has been really nice and convenient. The facilities is amazing but do wish there was someone who can help if the doors because I have left my keys before by accident and the payment was really expensive. I work really long hours as I am a teacher so it is a struggle sometimes.

How has the building management responded to any problems or issues you have raised:

No problems. They have been great and helpful and kind and fantastic.

Please share one thing (or more) which you wish you had known before you moved in:

nothing. it has been amazing and great. love that I can finally have a pet at hime which us wonderful

Please tell us about the good and bad aspects of living in your local area:

Great location, very close to a big shopping centre with everything we need in there. Very hands on help from Jas which we appreciate a lot

How has the building management responded to any problems or issues you have raised:

This has been addressed to satisfaction with very prompt help from the manager when in need

Please share one thing (or more) which you wish you had known before you moved in:

A very small point on toaster - we kind of assumed this would be provided as part of the kitchen appliances.

Please tell us about the good and bad aspects of living in your local area:

The local area has a good mix of shops, restaurants, and open spaces within easy reach. Transport links are convenient with reliable train services, making commuting straightforward. The street itself feels safe and quiet, with well-organised bin collections and no issues with parking or noise.

How has the building management responded to any problems or issues you have raised:

The service has been great and they have responded to all my queries quite fast

Please share one thing (or more) which you wish you had known before you moved in:

I wish i had know more details on council tax its not a shock but would have been better prepared

Please tell us about the good and bad aspects of living in your local area:

Great central area to live in with close access to shops, restaurants, transport links and convenient motorway access.

How has the building management responded to any problems or issues you have raised:

Deni has always responded in a professional yet personable manner with the utmost care and provides such knowledgeable advice and resolutions. Her service is second to none.

Please share one thing (or more) which you wish you had known before you moved in:

Out of Kooky's control however, the construction site opposite our flat. Construction started post us moving in.