Gatehouse Apartments, SO14

Please tell us about the good and bad aspects of living in your local area:

Gatehouse is the best. Close to the center and the shops and also to parks, schools and public transport. Theres parking and the bin collection are regular

How has the building management responded to any problems or issues you have raised:

For minor issues I have raised, the team was there to help me promptly. They communicated with me when the maintenance was attending and accommodated my requests for their visit.

Please share one thing (or more) which you wish you had known before you moved in:

It takes a bit time to get to know where everything is located but once you do, everything goes smoothly, like a well-oiled machine!

Please tell us about the good and bad aspects of living in your local area:

Nearby city centre, good locality, restaurants and pubs are nice. Secure, with cc tv cameras in the premises.

How has the building management responded to any problems or issues you have raised:

Good, responded on time, proactively resolved issues with mould.

Please share one thing (or more) which you wish you had known before you moved in:

Repair and maintenance service is really good, repaired dishwasher, washing machine

Please tell us about the good and bad aspects of living in your local area:

Great location in Southampton central areal and great facilities like delivery lockers, gym and seasonal events. Bad aspects are paid parking in the building, traffic noise, anti-social behaviour area, limited equipment in the gym, staff not aways helpful. The rental price always goes up much over the average price for the region.

How has the building management responded to any problems or issues you have raised:

Overall is good. But tends to “forget” our requests or having to chase again. “Lost packages” is a constant issue and the staff are not really willing to help. Packages can go missing for days or weeks.

Please share one thing (or more) which you wish you had known before you moved in:

I wish to know that the average yearly rental increase would be way above the regional average.

Please tell us about the good and bad aspects of living in your local area:

The area is very convenient being in the centre of the city with plenty of shops and restaurants about, however, the estate the build is next to is quite rough and can feel unsafe at times due to police often visiting the building.

How has the building management responded to any problems or issues you have raised:

They have responded quickly and fixed any problems I have had.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how much additional parking would cost as this is a big added expense

Please tell us about the good and bad aspects of living in your local area:

It is a lovely place to live with lots of shops and local to the town centre. It could do with better more affordable parking.

How has the building management responded to any problems or issues you have raised:

We have raised issues around the water not working we had received prompt feedback and resplution

Please share one thing (or more) which you wish you had known before you moved in:

Parking was quite expensive so therefore to factor on costs