Emporium House, RG1

Please tell us about the good and bad aspects of living in your local area:

Cleaners work hard and always do their best to keep the place clean and tidy, even when some residents leave behind a mess after parties. Location is great and easy to go anywhere and close to train station. The bad things are the bin collection sometimes are late by the council or some kids playing loudly in the courtyard.

How has the building management responded to any problems or issues you have raised:

Peter, the electrician/maintenance technician, is always quick to respond whenever assistance is needed. He is approachable, efficient, and ensures that maintenance issues are resolved promptly. His dedication and willingness to help are greatly appreciated and contribute to a positive living environment.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I had known before moving in is that the community is generally friendly and the maintenance team is very responsive whenever issues arise. However, it also helps to know that, like any shared living environment, there may occasionally be noise or mess left behind after residents host gatherings. Being respectful of shared spaces and considerate of your neighbours makes a big difference and helps keep the community enjoyable for everyone.

Please tell us about the good and bad aspects of living in your local area:

The property is in an excellent location, with the town centre, Reading Train Station, and The Oracle all within easy walking distance. Both covered and open allocated parking spaces are available. The bin collection facilities are well maintained, making the property convenient and easy to live in.

How has the building management responded to any problems or issues you have raised:

They responded to the issues promptly, and the maintenance team did an outstanding job resolving everything professionally and efficiently. Special kudos to Pirito for the excellent work in repairing the ceiling cracks, including filling and painting them to a high standard. Pirito was highly professional, responded quickly to the issues, and ensured the work was completed with great care. Thank you for the excellent service!

Please share one thing (or more) which you wish you had known before you moved in:

Nice place with all amenities and communal living with various nationalities.

Please tell us about the good and bad aspects of living in your local area:

Reading city center is great. Emporium house is located very near the train station. The area overall feels safe.

How has the building management responded to any problems or issues you have raised:

Maintenance requests are handled promptly (we submit via an app)

Please share one thing (or more) which you wish you had known before you moved in:

Water in Reading is very hard- be prepared to remove a lot of limescale.

Please tell us about the good and bad aspects of living in your local area:

The location is very convenient, with Reading High Street just a 5–10 minute walk away, offering a wide range of shops, restaurants, and cafes. Grocery stores are also close by, making everyday shopping easy. The property is about 7 minutes from Reading railway station, which provides excellent transport links for commuting.

How has the building management responded to any problems or issues you have raised:

The building management has been very responsive and professional in dealing with any issues we’ve raised. The maintenance team acts quickly, and problems are usually resolved within a short time. Communication has been clear and helpful, which makes the overall experience smooth and reassuring.

Please share one thing (or more) which you wish you had known before you moved in:

Honestly, there isn’t anything significant we wish we had known before moving in. Our experience has matched our expectations, and everything has been straightforward and positive so far.

Please tell us about the good and bad aspects of living in your local area:

The apartment building is located at the heart of town, close to most amenities and also easy access to transport links . Noise from vehicles and pedestrians is greatly reduced which makes it condusive. For over 3 years of renting in the apartment there hasn't been any record of anti-social behaviour.

How has the building management responded to any problems or issues you have raised:

I had a water leak from one of my waste water pipe, and accesssment was carried out sameday and issue resolved the next day.

Please share one thing (or more) which you wish you had known before you moved in:

My experience so-far haven't given me any reason to regret