Clippers Quay, M50

We had experts arrive at the apartment first time who told us it was unsafe for us to be living there and they would recommend moving us until the issue is solved. I wouldn’t say its normal for a pool of water to appear next to the closed balcony door every morning. Nor should mould spots appear every week no matter how poorly the flat is aired. We then had Grainger employees come around and simply clean the mould like the issue never was, and more experts came in and said its down to condensation and poor living conditions (after it was cleaned obviously). One I quote told us “we shouldn’t be drying out clothes in the lounge”. Now I’m not sure where else I can dry my clothes during a pandemic. Bearing in mind this is winter also, they suggested aerating the flat 24/7, in winter! Now the flat is cold enough as it is, I’d hate to see what my heating bill would have been had I kept the windows open. Clothes in wardrobes were having to be thrown out. Mould simply appears on a weekly basis.

Now for the rest of the review, bear in mind this was during the lockdown so facilities may not be open. But there was no reduction in rent/other amenities provided from the closure of the communal area and the gym for 9 months plus. One of the main reasons people sign up is for that space and the onsite gym use as it’s a part they profusely promote. I notice Grainger a FTSE 250 company made generous profits this year and shareholders got their dividends, whilst the people living their got no deduction in rent after being offered great social events.

When lockdown started the parcel, situation was a complete joke. The staff obviously got furloughed and it was up to us to sort the situation ourselves. I personally lost 2 parcels as it was anyone’s guess who received them to open the door then just threw them into the parcel storage room where anyone could take them.
Large Number of GDPR breaches also, one notable one was 500 or so email accounts and details were posted off one of the members of staff’s email. This just ended up being brushed under the carpet.
The bike storage next, during the summer the door on the storage broke. I noticed this when I went to go on a relaxing bike rise in the heat. Low and behold my bike has been stolen. Luckily they had footage which I never saw of 2 people with hoods walk in, and clean snap the metal bars where the bike was chained to ride off with it. Two points here is that they actively promoted storing your bikes in the storage room and won’t allow in the apartment. The other point is there was no email sent out warning me the bike storage door was broken. If this email came through I may well have ignored the no bikes in apartment rule and still have my £500 bike.

The Coop, they conveniently did a 3-month refurb towards the end of the tenancy. Another convenience that was taken away.

The Walls…… Wow, this is the 3rd floor. It’s no joke but you can literally hear people on the 9th floor. I had no idea new builds were built so poorly. There was another 10-week period where they notified us of building work taking place to build an office on the ground floor. This wasn’t mentioned when I signed up funnily enough. I work late nights sometimes past midnight, so when I hear drilling at 8am every weekday for 10 weeks through these paper-thin walls, it’s very unpleasant.

I left the apartment at the start of February, and I’ve held off writing this review until I got my deposit back. Another task that has taken 3 months…. It’s criminal. First quoted for a few items, deep oven cleaning £35, don’t bother cleaning your own oven it’s not worth the hassle as no matter how clean you leave it they’ll charge you £35 it seems. £50 for a small crack in a freezer draw that they will likely not replace, £200 for professional cleaning afterwards a standard it seems, mattress clean x 3, sofa steam clean £15, few marks on the wall from wear and tear, £50. All items that would constitute general wear and tear. Then 2 months later we got another email where they told us they would replace 2 mattresses due to the mould issue but they told us this 2 months after their initial bill that we were still arguing with some of the charges, mainly the £200 for cleaning. The speed of the communication is atrocious. £693.60 for replacement of 2 bed frames and mattresses now were told. So I ask if I can pick one of the mattresses and bed frames up. Bearing in mind the email states they would need to be replaced. Not that they have been replaced….. Then was told it was replaced months ago and the old mattresses thrown out. Yet no communication at that time only 3 months later.

Finally, just accepted it, haven’t got a leg to stand on when they can just claim, fault after fault that is down to mostly the mould issue. Been almost 2 weeks since I accepted the return of the deposit and I still haven’t been paid. This added to the 3 months since I left the flat. If I failed to pay my rent for 2 weeks I’m sure they would let me know and chase it up daily, yet when it’s a deposit I haven’t any choice but to wait.
Only positive I can think of is that the staff on reception are nice and friendly and the location, the quays walk is a great way to clear you head from all the issues with the flat.

I think that is it. I feel sorry for the owner in all honestly as the flat is nothing short of a disgrace. These new builds are being thrown up so quick for investors to buy and rent out that they clearly lack any fundamental structure, damp proofing, or any regard for people who live there. It is simply a game of who can pass the blame, no wonder none of these construction companies give warranty past a few years, or are liable for any problems that arise in future. I feel for the future tenants as they will continue to be blamed for poor construction issues out of their control and be held accountable with their deposits. The sofas are also awful. They look nice, but whoever bought them obviously did it as a job lot and never thought about sitting on them first. This is likely another item that will break within a 3-year window as they are built purposefully poorly for flats alike.

All in all, its taught me to never touch a new build flat in particular ever again in my life, and at least I will have avoided what will be a huge issue in future of a mass-produced pile of un-liveable apartment blocks that have been thrown up in the Salford area.

Please tell us what you like and dislike about this area:

Couldn’t care less about the design in all honesty, functionality and standard of living are a little more important first of all.

Facilities non-existent during lockdown with no refund even though this was a main selling point. Fair play shareholders of the company, you’ve gained bumper profits this year.

Building management are clueless and contractive. How can one claim that the mould is so bad we will need to move you as soon as possible to another flat. Then another come after the daily mould had been wiped down state oh no its fine, the issue is you dry your clothes in the lounge. Absolutely clueless beyond a joke.

Property management with GDPR breaches every few months, yeh brilliant. Probably why i’m receiving 2 spam phone calls a day now, absolutely brilliant management.

Please share one thing (or more) which you wish you had known before you moved in:

How thin the walls were, how badly aerated the place was, how unsafe the bike storage is would all be a start.

What is the best feature of your home:

The Location is great if you don’t own any possessions , everything else is awful.

There is a huge problem with organised crime in the area which Clippers are aware of, particularly regarding the frequent bike and parcel thefts. Unfortunately despite of all this, there are several doors around the building that do not close or lock properly and back gates that have been broken for nearly over a year which impinges on residents security.

No rent compensation has been given for the closure of the amenities. Despite being a FSTE 250, multi-million pound company, they have claimed they cannot afford to offer any compensation. The amenities in their words are “an additional benefit to renting at Clippers Quay and not part of the rental breakdown” which includes a Gym, Cinema Room, Communal and Dining Area. So arguably if all amenities were removed they would still charge £900+ a month for a one bedroom apartment, which is completely ludicrous. Clearly their rent prices do consider these amenities ​as it is Clippers main selling point and the reason why we and many other residents moved here.

There have been some inconsistent menial attempts to host community events such as a pumpkin competition and a glass of mulled wine in the reception and recently a food vendor parking up outside that you pay for yourself. In comparison, Clipper’s competitors like The Trilogy and Duet have organised a wealth of community care packages and events such as delivering a Rudy’s Pizza and Donuts to every door, hosting Chocolate and Cocktail Masterclasses, giving out free chilled drinks, ice cream and breakfast bundles. We were promised that in joining Clippers we would become part of a growing community, but a huge amount of residents here, including ourselves, feel that Clippers have done a complete disservice to its residents out of greed and complacency, especially during the pandemic where it was more important than ever to pay attention to our community.

Clippers Quay is marketed as a “pet friendly” rental company, this is FALSE. The residents had to contact Dogs Trust recently when Clippers released a new pet policy which banned and discriminated against certain pet breeds living here, some of which already lived in the building. Disgustingly they also led us to believe it was done in association with the Dogs Trust themselves. The Dogs Trust later issued a statement saying that they will NEVER discriminate against any dog and they had absolutely nothing to do with the pet policy. Clippers have also put in place restrictions on where our pets can go and recently said that they are no longer allowed on certain grass areas and need to be on a lead at all times.

The huge number of issues we have had during our time here have been met with nonchalant responses and we have been totally disregarded. This review box is honestly not big enough for me to fully explain, but there are a huge number of other problems we have experienced with WiFi, parcels, false promises etc. Clippers will always blame other people for their wrongdoings, they do not take any responsibility and have clearly outlined that their mission is to make as much money as possible at the expense of their residents. Please save yourself the hassle we and many others have had to go through and do not consider living here. We will certainly not be renewing our contract.

Please tell us what you like and dislike about this area:

There is a huge amount of bike theft that goes on in the supposed ‘secure bike sheds’ inside the ‘secure underground car park’. When me and my parter moved here we secured our bikes in the shed with the highest quality locks and within 24 hours they were gone, along with a number of others. The doors were smashed in and lock sawed through. After speaking to other residents I had learnt this was a regular occurrence and a shocking number of bikes had been stolen. Grainger and Clippers knew this, but still encouraged us to store our bikes there and said that it was secure and had CCTV, completely misleading. It is not a safe place for anyone’s property.

Co-op is just on the corner and very convenient, however there is a huge amount of theft that goes on there and only recently the front of the shop was smashed down in an attempt to steal the cash machine money.

Exchange Quay tram stop is close by.

Please share one thing (or more) which you wish you had known before you moved in:

– The management is awful and incompetent.
– Their “Pet Friendly” marketing is beyond misleading.
– Poor value for money.

What is the best feature of your home:

The location is good for easy travel.
Some of the reception staff are lovely and very helpful.

Please tell us what you like and dislike about this area:

The property has excellent transport links into media city, the city centre and further out into Manchester. It’s close to superstores for food shopping and also has outlets nearby for other shopping. There’s a great selection of restaurants and pubs nearby in media city, or a short tram ride into the city centre for an even bigger array of choice.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I’d known more about parking arrangements if I have a visitor over, eg is it possible to get a temporary one night permit or if it’s something to pay for.

How has the building management responded to any problems or issues you have raised:

The team have always been very quick to respond and arrange for someone to come and take a look at an issue we raised regarding the flat. They sent a maintenance man up the same day and ensured all COVID guidelines were followed to get it looked at.

Please tell us what you like and dislike about this area:

Walking distance to city centre or 10 minutes on the tram that stops right outside. Walking distance to Media City too, however the Quays have gone downhill recently in terms of crime and ASB and you wouldn’t always feel safe walking here at night

Please share one thing (or more) which you wish you had known before you moved in:

Dogs aren’t actually allowed to run off lead in the communal gardens, and there is a LOT of litter & dog mess that doesn’t get picked up in the gardens so if you have a scavenger dog you need to watch they don’t eat scraps out of the bushes like ours did!

If there is one thing you would change about your flat or property what would it be:

The cost! Or the access to outside space. A balcony or roof garden would have made a world of difference us, but flats with balconies come with a hefty price tag too.

It seems very quiet around here, pandemic or not. There doesn’t seem to be that much of a community, however I believe it has picked up since the Bee Orchid bar opened.

Please tell us what you like and dislike about this area:

Clippers Quay is situated in the right place if you’re commuting to MediaCity or the City Centre and don’t want the hustle and bustle. Shops and amentities are available but selection is a bit sparse without travelling by car at the moment as the tram is insufficient or too slow. Clippers Quay is near the White City retail park which is very handy, with Tesco just up the road. The complex recently had a bar open, the Bee Orchid, which is a lovely, independent bar. This also includes the Co-op and Cult & Coffee- a barbers/coffee shop. However, recently, Clippers Quay announced that Grainger themselves have taken over not one, but two of their own units, which will limit hospitality growth and has made us unsure whether to renew our contract for next year, this is a very poor decision and we are very disappointed. There are enough offices next door at Exchange Quay, and I wouldn’t expect to pay the price we do for another business’ benefit. It doesn’t do anything for us, or other residents who came here expecting to enjoy the area.

Please share one thing (or more) which you wish you had known before you moved in:

The internet isn’t as great as I thought it would be, the service hasn’t operated brilliantly during the pandemic and having to work from home.

If there is one thing you would change about your flat or property what would it be:

I’d improve a few of the cosmetics in the flat as for the price, I feel it could be better.

All of the above features mentioned appear in other luxury flats of a similar price point in and around Manchester, so I’d expect Clippers Quay had them too.

Please tell us what you like and dislike about this area:

Personally love the area as it’s in between MediaCity and the city centre, so it’s extremely fast to get to either on the tram (around 7 minutes for both). It’s located on the Quays, which is a lovely area. It’s great to be able to step foot outside the apartment block and go for a lovely walk or a run around the Quays. There are a good amount of amenities nearby too, the co-op, Cult & Coffee, The Bee Orchid and more too.

I dislike that the area a has a high crime rate for thefts such as bicycles and mobile phones. I don’t feel safe walking alone at night unfortunately.

Please share one thing (or more) which you wish you had known before you moved in:

If you can, avoid moving into any apartments facing Trafford Road. We viewed the apartment at a lunchtime, so sound levels were low so we didn’t experience the true volume until we moved in. When it’s rush hour you can’t have the window open whilst watching tv or taking a phone call as it’s that loud with the traffic. The concrete paths and brickwork means the sound bounces up the walls, we can hear every conversation of pedestrians on the ground (were 5 floors up). I understand this is a given with living in a busy city on a main road, but it’s a nightmare in summer when windows need to be open. That said, the windows are excellent and do a great job of cancelling the noise when they’re closed.

Another point, it’s great the WiFi is free, but it’s pretty terrible. Virgin rarely provide the 100 mbps they advertise, it’s more like 30 mbps, which isn’t bad but it’s not what was advertised. Grainger would have been better to do a deal with Hyperoptic to offer all tenants free Hyperoptic, as Hyperoptic without a doubt the best internet provider I’ve ever been with. We’ve requested Hyperoptic cables be put in and enough residents have registered interest so hopefully in the future that may be an option, although it’ll be frustrating as of course won’t be free.

How has the building management responded to any problems or issues you have raised:

Average. They seem to not care about resident concern. Parking is £100 pcm, and spaces are crammed in. I was given a tiny sized car parking space, with barely any room either side. Meanwhile cars of a similar size has metres of space next to them. I asked to move to an unallocated spot and was told I couldn’t.

Please tell us what you like and dislike about this area:

The location is perfect for our needs. The tram station is just across the road and gets us into the city centre in about 10 minutes. There’s a small co-op just outside the reception entrance, and a few larger supermarkets within walking distance. The building is generally quiet, though dogs can get a little over-excited at times.

Please share one thing (or more) which you wish you had known before you moved in:

We should have been made aware that the damaged floors would not be fixed. We signed contracts assuming they would be, though this was only hinted at.

If there is one thing you would change about your flat or property what would it be:

We would switch out the double bed with a king-size.

Please tell us what you like and dislike about this area:

There are plenty of supermarkets a 10 minute walk away and the tram is over the road for quick journies into the town centre. There is a nice walk by the canal to Media City which is good to do on sunny days.

Please share one thing (or more) which you wish you had known before you moved in:

We didn’t realise there was a massive billboard across the road. The light from it in the evenings can be seen through the bredroom blinds which can be disruptive to sleep but didn’t take long to get used to. The building hosts social events and sometimes competitions with prizes which are fun. There are also social groups to get involved with like a book club or mother’s group etc. It’s nice to be able to get to know your neighbours and socialise with new people if you want to.

How has the building management responded to any problems or issues you have raised:

With Coronavirus we asked about potential help with the rent and management replied within 3 days with a possible and helpful solution should we need it.

Please tell us what you like and dislike about this area:

The area has all necessary amenities – a tram stop nearby, multiple shops / big retailers, a big gym and an area for walking around.

If there is one thing you would change about your flat or property what would it be:

I would like to have seen bigger flats on offer, in particular with slightly wider bedrooms and living area. I would also like to see comfier sofa’s being used in the flats where furniture is provided (although I note from looking at the newer flats more recently furnished, that these appear to be different and so maybe this has already been addressed?)

They tried to increase our rent by £50 (making the total rent for a one bed flat £900) after only one year.

Furniture is rubbish quality – the sofa is so cheap it’s comfier to sit on the floor.

Issues we’ve had:
– Locks changed twice because they were a fire hazard / broken
– Sink flooded our kitchen
– Shower leaked all over the floor EVERY time it was used
– Kitchen fan broke and had to be entirely replaced
– Blinds in the bedroom had to be reattached because they were put on poorly

Please tell us what you like and dislike about this area:

The location for commuting is good – the tram stop is only over the road.

Please share one thing (or more) which you wish you had known before you moved in:

Lies we where told:
– The building is pet friendly – they constantly restrict access for dogs. Now they’re no longer allowed on the grass and must be kept on a lead at all times.
– There will be a hairdresser downstairs – big fat lie by the person who made up our viewing as he went along
– Guest parking – again big fat lie at our viewing
– The internet is ‘very fast’ – regularly had to be turned on and off due to issues
– The communal areas are open 24/7 – they close at 10pm
– Windows where only cleaned ONCE during the entire year – absolutely filthy

What is the best feature of your home:

The location for commuting is good – the tram stop is only over the road.

So, where do I start. When we moved in we was advised that there would be guest parking. We moved in, no guest parking. So if you have guests staying over please do expect to pay £20 a night because you live right next to old Trafford. If not, feel free to buy a parking space from them for an extra £100 that you will barley use.

When we moved in there had been many problems with the house;

– under the kitchen sink they had not cleaned any of the building work which left loads of dust, screws and a Stanley blade covered up behind the board
– the door locks kept falling off everyones door, and they tried to charge tenants £50 to fix them. Then, the whole complex had to get their locks changed, TWICE!
– when you go for a viewing look at the hallway floors, near each door you will see big grey circles. This is because nearly every other shower in the building has had a leak.
– we moved in under the assumption the communal area was 24/7, they then closed this down at 10pm.
– they said the building was pet friendly, now no pets are allowed off the lead in the communal area garden so all pet owners only have to walk 20 minutes to the nearest field to let your dog stretch their legs
– the fan above the oven broke, TWICE and even to the day we moved out made the sound of a petrol scooter when turned on

Following the fantastic service we had received after just 12, they felt their 5* apartments vouched for an uplift of £50 a month, bringing the monthly rent to £900. Look down the road by Elmira Way and you can get a 2 bed for £850 (we had just a 1 bed apartment)

To round up the fantastic property management expertise, they for whatever reason felt the need to include a £50 deep cleaning fee upon our departure. Given my partner spent 4 hours before moving out, and we moved into a building site I was completely shocked. I even showed her the pictures and she kindly told me to raise a case with the TDS who hold the deposit.

I suggested that they should consider implementing a cleaning processes to apartments when tenants move out so that we are not hit with this unhidden fee. I’m pretty sure they would have a cleaner go in and clean something when they move out (you hope) so why they feel the need to charge people this fee is beyond me.

If you want to live in a cheaply built, poorly managed apartment then Clippers Quay is the place for you.

Please tell us what you like and dislike about this area:

The areas itself is great, everything is on the doorstep which is one of few good things about living at Clippers Quay.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known the property managers live on Cuckoo Land

What is the best feature of your home:

There was not really one. The bedside tables maybe. Good luck trying to snuggle up on those tacky grey couches. I feel like the hunchback after 12 months

Please tell us what you like and dislike about this area:

I like how close it is to transport links, supermarkets and media city.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how awful the management team were, we’re currently waiting for our move out date because of numerous negative encounters with them.

What is the best feature of your home:

The communal area is really nice and the gym as well

Please tell us what you like and dislike about this area:

A few bars/restaurants in media city, but best to use the tram line to get to the city centre.

Please share one thing (or more) which you wish you had known before you moved in:

I wish we had known that we weren’t allowed more than one parking space per apartment, we have had so many issues finding a second space that is close by.

What is the best feature of your home:

Balcony space and view is good on our side of the building and the main reason we chose to live there is due to it being pet friendly.

Please tell us what you like and dislike about this area:

salford quays is a very nice and upcoming area with brand new apartments, offices, shops etc popping up all the time. It is a very vibrant and upcoming location for many young professionals and offers fantastic transport links with the trams and generally very accessible place. Only issue is parking

Please share one thing (or more) which you wish you had known before you moved in:

that the company reserves the right to close the shared amenities and still charge full price for rent. It’s the first thing advertises and shown round on the viewing so it would be better if it was emphasises to potential new customer about this

If there is one thing you would change about your flat or property what would it be:

better quality furniture, particularly in the lounge area

Please tell us what you like and dislike about this area:

Good location, great walks to media city, nice views,if you have the the balcony facing the canal

Please share one thing (or more) which you wish you had known before you moved in:

There’s a guy that comes and sings oasis songs in the late evenings, record every little damage in the apartment prior to moving in, only one lift in the building- sometimes smells like piss and vommit.

What is the best feature of your home:

The best feature of the home was probably the balcony with the amazing view, the gym and the communal area-which we didn’t get to use as much.

Please tell us what you like and dislike about this area:

The apartments are a good size however for what you’re paying- the quality is not great. The reception team cannot be faulted. The vinyl floor has been a re-occurring problem where they would get mark and the vinyl sheets would separate due to the sofa feet. The security for the place is the most disgusting. In the ‘secure’ bike storage, multiple bikes have been stolen and although they have cctv- they never seem to be able to catch anyone with it. For you to be able to access the bike storage, you need a fob however the lock seems to be faulty as people can just open it with force hence bikes being stolen. Multiple of parcels have been stolen from their ‘secure’ parcels room as well. Also for a pet friendly place- you’re not allowed to have your pet on the grass in the garden.

Please share one thing (or more) which you wish you had known before you moved in:

Actual reviews for the place and none of these fake ones as they do not deserve such high reviews for a terrible place

How has the building management responded to any problems or issues you have raised:

No they have not. All they do is reply with the most diplomatic respond and then leave you hanging. USELESS MANAGEMENT

Please tell us what you like and dislike about this area:

The are is good it is close to the city centre and walking distance from media city.

Please share one thing (or more) which you wish you had known before you moved in:

Very glad we went for a flat without a juliette balcony. They arent very well placed if you had them open it would block your telly and the normal windows open just as wide

What is the best feature of your home:

The shared area and cinema are a lovely addition to renting here.

Please tell us what you like and dislike about this area:

Clippers Quay is located in a perfect spot close enough to feel like you’re in the city but just far away enough to be able to take a breath and relax without the hustle and bustle.

Please share one thing (or more) which you wish you had known before you moved in:

Not really everything was laid out pretty straight forward.

How has the building management responded to any problems or issues you have raised:

Any disputes or issues that have been raised the team have dealt with quickly and efficiently and have always made sure to follow up afterwards