Broadside, M4

Manager response

Hi Joe, Thank you for taking the time to share your feedback. We're delighted to hear that you're enjoying the apartment, communal spaces, rooftop terrace, and views, as well as the service provided by our concierge and maintenance teams. It's great to know that you value the location and all that Ancoats and the city centre have to offer. We appreciate your comments regarding the utilities management service provider and connectivity arrangements. We recognise that the transition period has caused some uncertainty for residents. Updates regarding the new utilities provider were issued in July, and the new provider should reach out in due time. We appreciate residents' patience throughout this process and remain committed to providing clear and timely communication as soon as additional information becomes available. It's also encouraging to hear that any maintenance issues you have experienced were addressed promptly by the team. Delivering a responsive service remains a key priority for us. Thank you again for your recommendation and for your balanced feedback. We hope you continue to enjoy your time at Broadside.

Manager response

Hi R, Thank you for taking the time to share your experience and for your long-standing residency at Broadside. We're delighted to hear that you have enjoyed living here over the past four years and that you've found the apartments, location, rooftop terraces, included WiFi, pet-friendly environment, and community events to be positive aspects of the development. We're particularly pleased to hear your praise for the maintenance team and their prompt response to the issues you experienced. Providing a responsive and reliable service is a priority for us, so it's great to know that both the WiFi and shower issues were resolved quickly and efficiently. We also appreciate your suggestions regarding longer rooftop opening hours and additional resident events such as group dog walks. Feedback like this helps us understand what residents value most and where we can continue to enhance the community experience. We recognise your concerns regarding rental pricing and annual rent reviews. While rental rates are influenced by a range of market factors, we understand the importance of ensuring residents feel they are receiving value for money, and we appreciate your honest feedback on this point. Thank you as well for acknowledging the work of our team. We're proud to support our residents through regular communication, events, and day-to-day assistance, and it's encouraging to hear that these efforts have made a positive difference to your experience. We're grateful for your recommendation of Broadside as a great city-centre living option and hope you continue to enjoy your home and the community here.