Broadside, M4

Manager response

Hi Joe, Thank you for taking the time to share your feedback. We're delighted to hear that you're enjoying the apartment, communal spaces, rooftop terrace, and views, as well as the service provided by our concierge and maintenance teams. It's great to know that you value the location and all that Ancoats and the city centre have to offer. We appreciate your comments regarding the utilities management service provider and connectivity arrangements. We recognise that the transition period has caused some uncertainty for residents. Updates regarding the new utilities provider were issued in July, and the new provider should reach out in due time. We appreciate residents' patience throughout this process and remain committed to providing clear and timely communication as soon as additional information becomes available. It's also encouraging to hear that any maintenance issues you have experienced were addressed promptly by the team. Delivering a responsive service remains a key priority for us. Thank you again for your recommendation and for your balanced feedback. We hope you continue to enjoy your time at Broadside.

Manager response

Hi R, Thank you for taking the time to share your experience and for your long-standing residency at Broadside. We're delighted to hear that you have enjoyed living here over the past four years and that you've found the apartments, location, rooftop terraces, included WiFi, pet-friendly environment, and community events to be positive aspects of the development. We're particularly pleased to hear your praise for the maintenance team and their prompt response to the issues you experienced. Providing a responsive and reliable service is a priority for us, so it's great to know that both the WiFi and shower issues were resolved quickly and efficiently. We also appreciate your suggestions regarding longer rooftop opening hours and additional resident events such as group dog walks. Feedback like this helps us understand what residents value most and where we can continue to enhance the community experience. We recognise your concerns regarding rental pricing and annual rent reviews. While rental rates are influenced by a range of market factors, we understand the importance of ensuring residents feel they are receiving value for money, and we appreciate your honest feedback on this point. Thank you as well for acknowledging the work of our team. We're proud to support our residents through regular communication, events, and day-to-day assistance, and it's encouraging to hear that these efforts have made a positive difference to your experience. We're grateful for your recommendation of Broadside as a great city-centre living option and hope you continue to enjoy your home and the community here.

Manager response

Hi Rach, Thank you for taking the time to leave such a detailed review. We're delighted to hear that you've had such a positive experience at Broadside and that the spacious apartment layout, sound insulation, energy efficiency, rooftop terrace, convenient location, and helpful concierge and maintenance teams have all contributed to making your home comfortable and enjoyable. It's particularly pleasing to read your comments about our team's responsiveness. We take pride in providing prompt support when issues arise, so we're glad that the wardrobe, kitchen, appliance, and lighting issues were resolved quickly and professionally. Your recognition of the team's preparedness and service is greatly appreciated and will be shared with both the onsite and maintenance teams. We're also grateful for your constructive feedback regarding the mattress, bedroom furniture, kitchen workspace, fitness suite equipment, and parking area cleanliness. While some of these features form part of the building's original design and specification, resident feedback helps us identify opportunities for future improvements and enhancements wherever possible. Thank you as well for highlighting the communication provided by us. We work hard to keep residents informed and engaged, so it's wonderful to hear that the regular updates, events, and interactions with the concierge team have been valued. We're pleased that you would recommend both the building and landlord, and we hope you continue to enjoy your time at Broadside.

Manager response

Hi Britt, Thank you for taking the time to share your feedback. We're pleased to hear that you enjoy the location and the convenience of having the city centre, Northern Quarter, shops, and amenities all within walking distance. We're sorry that aspects of your experience did not meet your expectations, particularly regarding communication and response times. We would, however, like to clarify that the maintenance issues you referenced, including the wardrobe leak and extractor fan concerns, were investigated and addressed following notification. Our team worked with the appropriate contractors to assess the situation and carry out the necessary remedial actions. We appreciate your feedback regarding the gym facilities and fitness classes. Following your comments, the outdated class poster has been identified and will be removed to ensure residents are provided with accurate and up-to-date information. We recognise that maintenance and service requests can be frustrating when they do not progress as quickly as residents would like, and we remain committed to continuously improving our communication and service delivery. Thank you again for your feedback. While we're disappointed that your overall experience has not reflected the standards we strive for, we appreciate your positive comments about the area.