Beacon Park, PR3

Please tell us about the good and bad aspects of living in your local area:

The area in general is fine with a number of shops available. There are no train stations close by but, generally there are decent travel links.

How has the building management responded to any problems or issues you have raised:

As mentioned above, there have been a number of issues, some have been sorted quickly while others have been ignored and I’ve had a boatload of excuses why they can’t be dealt with. Awful.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I’d known the difference in customer service after you hand over your money.

Please tell us about the good and bad aspects of living in your local area:

Lots of local amenities for the size of the village with a Coop, great Italian restaurant and bar within walking distance. Garstang is only a short drive away with more shops, bars etc. On the whole the area is quiet bar the occasional racer revving their engine and speeding down the road at speed. Bin collection is always prompt and their is rarely any ASB other than children dropping litter in front of houses from time to time.

How has the building management responded to any problems or issues you have raised:

Issues were responded to within 5 days although they would often not bother reading your complaint message, giving generic responses which clearly show they could not be bothered to read into what the issue was.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known more about the developer as their are new build sites popping up all over and other developers perhaps would be more helpful

Please tell us about the good and bad aspects of living in your local area:

Good local amenities, small shops, bars and other facilities within walking distance, good transport links. Whilst planning of the development probably looked good on paper, the reality is less ideal, for example parking has been poorly planned and is very limited for some properties with some roads not wide enough to accommodate visitors or deliveries without blocking access.

How has the building management responded to any problems or issues you have raised:

Protracted issues with a leaking bay window were eventually resolved by contractors after two years, with no support from the site manager. Our overall impression is that Millers lose interest entirely once the ‘Customer Care’ period has ended - as construction work behind us continued and surface drains were installed, our back garden gradually became waterlogged, however on raising this with Customer Care they were not prepared to address this - something to watch out for.

Please share one thing (or more) which you wish you had known before you moved in:

Cramped parking and limited accommodation for visitors, the disruption of the ongoing construction work and the impact this has on properties already built, for example garden flooding

Please tell us about the good and bad aspects of living in your local area:

There has been development with regards to social places to visit such as bars and food establishments since I have lived here. This has given the area more of a community feel. Location wise it is great for the motorway network and there are regular buses to Lancaster and Preston. It is also nice to have shops within walking distance.

How has the building management responded to any problems or issues you have raised:

They have been quick to respond to any of the minor issues I've had.

Please share one thing (or more) which you wish you had known before you moved in:

I didn't realise some of the kitchen and bathroom design in the shared ownership property I have is classed as an upgrade in the Millers properties. This was a nice surprise.

Please tell us about the good and bad aspects of living in your local area:

Plenty of local shops and conveniences nearby for the size of the village which is on the whole great although it does attract drivers who think they are racers revving the engine and backfiring their car as they race down the road out the car park. Public transport is available from the A6 only a short walk away. You rarely hear the A6 which is the main road other than the occasional siren.

How has the building management responded to any problems or issues you have raised:

The building management ignored emails or simply did not read them, giving replies that demonstrated a complete lack of basic comprehension of what the problem was or what communication we sent was stating.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known the reputation of Miller Homes, I certainly would not recommend them based on their after care.