Please tell us about the good and bad aspects of living in your local area:

aftersales shockingly poor. Customer service team ill equipped to handle basic queries. Offered site visits to show/explain and highlight the issues. No responses

Please share one thing (or more) which you wish you had known before you moved in:

I wish i had known how poor the customer service and aftersales team were. I've wasted so much time and effort trying to engage with them. Execs at the top not interested and wont reply to letters. Pointless, toothless process/team.

What is the best feature of your home:

Not sure why this is relevant to posting a poor performance review of Hill Residential.

Please tell us about the good and bad aspects of living in your local area:

Very good neighbourhood and great design of the property. Sainsbury is very close by and also other facilities like cafe and pizzeria

Please share one thing (or more) which you wish you had known before you moved in:

Not really - everything is transparent and all staff is helpful

What is the best feature of your home:

Good design, solid structure, nice layout and spacious rooms

Please tell us about the good and bad aspects of living in your local area:

Would be a decent enough place to live if there was any return for the service charge. No security and no maintenance. Currently targeted by thieves on a daily basis who can just walk into the building. Has been like this for weeks and SMG couldn’t care less. Estate was supposed to be refreshed after a decade and hasn’t happened. Lifts have never worked properly.

How has the building management responded to any problems or issues you have raised:

They don’t respond. They send you emails, but don’t actually do anything that involves physical work

Please share one thing (or more) which you wish you had known before you moved in:

That you will have to pay service charges and ground rent on an ongoing basis, but will then have to pay for any work that needs doing on the estate yourself as SNG will just take the money and run

What is the best feature of your home:

Convenience – it is very near to the tube station and shops

Please tell us about the good and bad aspects of living in your local area:

There are lots of amenities within a 5m walk. Grocery stores, butchers and plenty of restaurants in the area. Bus links are good and very close, and the nearest tube station is a 5-8m walk away.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I'd known there was planning permission on progress to build a hotel next door.

What is the best feature of your home:

The best feature is the high ceilings. The place seems much more spacious than other new build apartments that I saw before purchasing a property.

Please tell us about the good and bad aspects of living in your local area:

There are lots of restaurants and pubs in the local area as well as grocery stores, pharmacies and butchers.

Please share one thing (or more) which you wish you had known before you moved in:

Wish I’d known there was about to be a hotel or other high rise building next door.

What is the best feature of your home:

The best feature is the spacious rooms which make the place feel larger than most new build apartments.