When you live in Greenwich next to the river and the Greenwich Ecology Park it doesn’t feel like full on city living and instead I have the best of both worlds. My commute is easy which was important to me as I can walk and avoid the joys of rush hour! Buses are on my doorstep and the convenience to the Jubilee line, and the ability to get anywhere in London quickly.

Please share one thing (or more) which you wish you had known before you moved in:

I don’t know what it is like post brexit but the peninsula is popular

Please tell us what you like and dislike about this area:

there’s very nice place with shops and restaurants, easy access to north greeniwich tube station . tThe building has good Thames river view and Canary wharf sightseeing, even Greenwich observation.

Please share one thing (or more) which you wish you had known before you moved in:

before moved in, it’s better to have a cladding report otherwise you can’t get remortage from any lender.

How has the building management responded to any problems or issues you have raised:

very uneffeciency, contact with them would spend at 5 working days to wait for respond email. And if you want to fix a window handle it costs three more month with no fix~~~are you shocking? no it’s not the worst situation. there’s no solution with cladding report for more than a year even worse than Brexit，LOL

4

Facilities

5

Design

5

Location

5

Value

4

Management

I really can’t praise Upper Riverside more for its design. Every friend I have come over tells me it looks fancy and feels like a hotel. I love the use of materials, colour, shape and form to create a harmonious living environment. I love the roofed terraces, gym and swimming pool too.
Cinema room, dining room etc. are amazing – though they are so overbooked and apparently half the time they are not genuinely being used. I wish there was a way to contact the booker directly and ask if they are using it or not, because sometimes I’d really like to host someone and just can’t because someone decided to squat on a booking.

Please tell us what you like and dislike about this area:

It’s getting better and better. The Design District opened recently and is super cool, O2 has a lot of great restaurants esp. a Chinese hotpot place.
However, we’re missing a good supermarket – there’s only a Tesco local and it really doesn’t cut it. It’d be great if we could have a Waitrose – that’ll save me from shopping in Canary Wharf every weekend.

Please share one thing (or more) which you wish you had known before you moved in:

– The balcony leaks water from above.

How has the building management responded to any problems or issues you have raised:

Management is very responsive. My fellow residents often complain about service fees expensive but I do feel management is trying to do a very good job to justify these fees. Once, my toilet flush wasn’t working and they immediately sent someone across that very afternoon, which I thought was amazing. It’s also spared me plumbing fees. On another occasion, my kitchen extractor fan wasn’t working and again, they had people at my door the next day to fix it, which was great.
There are just a few small qualms, which if resolved, would raise the score for management from and 8 to a 10:
– Security. I think Upper riverside buildings are quite eye-catching to passersby and others in the area. Hence, I have personally come across and also heard many horror stories of stolen packages, non-residents tail-gating, and even trying to break into flats. My building didn’t have a concierge until recently due to low occupancy, and I hope the instalment of security staff at the concierge will now solve the problem.
– Overbooked / unused facilities. Dining rooms, cinema rooms, BBQ terraces and other function rooms are often completely booked out by squatters but not used. While this is not necessarily within the purview of management to fix, we could really benefit from a better system that allows us to contact these “squatters”, or to ask every person to confirm their booking 48 hours before the booking time, if not the slots are let back out on the system.
– Package delivery: There are two problems here. 1) packages delivered today are often processed really slowly. Amazon / DPD / Hermes will tell me the package is delivered, but I won’t get a text from B2 concierge until 5, 6 hours later. If I go earlier, sometimes the staff are disgruntled or impatient and on a lucky day they’ll reluctantly go through the packages to find mine. Their attitude and the slow processing puts me off a bit. 2) Packages delivered on or before yesterday are taken downstairs to another storage. This presents two problems: (i) if the concierge only has one member staff present, the person is not able to leave and I will have to sit and wait until their colleague has returned before they can go downstairs. (ii) The storage facility seems to be quite far? It takes 10-15 minutes to wait for a parcel like this, which is far from ideal. I’m willing to wait about 5-8 minutes, but 15 minutes is a bit much. Last time I waited 20 mins despite being told 10-15 mins and that made me late to an appointment.

In terms of the management, responses are sluggish and never fully detailed. Action plans set at meetings aren’t followed through. We are STILL waiting for a refund from the first years charge from the company who KD let fail.

Please tell us what you like and dislike about this area:

Amenities wise it’s sad to see no businesses like the restaurants at the Tide failing so quickly. Perhaps it’s because there isn’t the critical volume required on the peninsula to support them but also the footfall isn’t going to help. Whilst the raised walkways is nice, the shaping of the planters and not relocating some moveable infrastructure like the bin houses obscures the view to the area. This therefore stops visitors from wandering down to explore the area.

Whilst the Co-Op was a very welcome addition to the neighbour it’s arrival was heavily delayed and the Tesco store is totally inadequate. Moreover it’s shocking to see no full size supermarket included in the plans given the area is designed for residents not having cars and the ambitious numbers expected to live here.

Transport links wise some kind of route needs to be created to Canary Whard. Whether a boat that just goes back and forth or a bridge, either would relieve so much traffic from the tube. It’s annoying watching a nearly permanently empty cable car operate which if it went the other way would be constantly busy. I have serious concerns about the overwhelming volumes of traffic to the jubilee line station once more properties are added. It’s frustrating that despite crossrail either going just by or under the tip of the peninsula it hasn’t been docked to it with a station. Also the boat is great but a fast boat once or twice an our to embankment would be great.

Please share one thing (or more) which you wish you had known before you moved in:

Seek greater clarity on facilities, we were told we would be able to use the gym and have been blocked. It’s not fair and not right. Share ownership residents buy their flats, actually live in them and contribute to the local economy and community you are trying to build here. Value them more.

How has the building management responded to any problems or issues you have raised:

Both management companies have failed residents. Whilst the new one is better responses to emails are still sluggish and problems are still not being fixed after years of chasing.