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Please tell us about the good and bad aspects of living in your local area:

I’ve had ongoing issues with maintenance and site management that haven’t been taken seriously. External doors that were not working properly — a clear safety issue — took weeks to fix. When problems are reported, staff often dismiss them or try to gaslight tenants by saying there is “no issue” when there clearly is. Maintenance work is frequently shoddy. For example, the underside of the kitchen cupboards was not properly attached, leaving a gap where my cat became stuck under the fridge. This could easily have caused serious injury. Front desk staff are also unreliable. Parcel carts are regularly left sitting around the site for days. I was told site walks only happen every 2–3 days, which explains the lack of oversight. Cleaning in common areas is infrequent and poor. Mud and even a discarded cotton bud were left in the Carter stairwell for weeks without being cleaned. Furthermore in October 2025 I was mugged and my wallet stolen just outside reception. The gentlemen’ I reported it to said he would try and help and disappeared and went on lunch. Disgusting behaviour. Overall, the lack of care, poor communication, and slow responses make this a frustrating and disappointing place to live.

How has the building management responded to any problems or issues you have raised:

Slowly and requires threats of escalation to take any accountability for errors on the letting agencies side.

Please share one thing (or more) which you wish you had known before you moved in:

Very cold so expensive to heat. Promised monthly events would not actually take place - one of the reasons I chose this location.

Please tell us about the good and bad aspects of living in your local area:

Good: Shops (Sainsbury's, Nisa, Waitrose), proximity to Westfield mall, restaurants, bars. Green, spacious, open-air community.

How has the building management responded to any problems or issues you have raised:

They responded promptly and had it resolved within a day or two.

Please share one thing (or more) which you wish you had known before you moved in:

There was a theft problem in the area (primarily phone thefts), although that has reduced now

Please tell us about the good and bad aspects of living in your local area:

Nice but pricey bars and restaurants nearby. Walking distance to DLR and Stratford station. High crime stats in area.

How has the building management responded to any problems or issues you have raised:

No response or follow up to recent maintenance requests.

Please share one thing (or more) which you wish you had known before you moved in:

There is a concierge but they are only there sometimes, can’t accept packages and can’t deal with maintenance requests so not sure what they’re for!

Please tell us about the good and bad aspects of living in your local area:

Elephant & Castle is very convenient, with a wide range of supermarkets, cafés, takeaways and restaurants nearby, plus Borough Market and the South Bank within walking distance. Transport links are excellent, with the Northern and Bakerloo lines, multiple bus routes and main roads making it easy to get around London. The area is busy and improving, but ongoing redevelopment, heavy traffic and road noise can be drawbacks. Open space is available at nearby parks, though it can feel crowded. Like many central areas, there can be some anti-social behaviour, especially late at night.

How has the building management responded to any problems or issues you have raised:

All issues were responded to extremely quickly and the maintenance team were incredibly helpful and regularly went above and beyond to deliver a great service.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how noisy the sirens from the road below would be. Being near a police station the sirens were incredibly frequent.

Please tell us about the good and bad aspects of living in your local area:

Local shops are very good with everything you need in easy walking distance. The resistance to chains can be a blessing and a curse though.

How has the building management responded to any problems or issues you have raised:

Generally very fast though can need prompting but usually good once on it.

Please share one thing (or more) which you wish you had known before you moved in:

The high epc ratings mean flats can beg very very warm in summer.