Issues include but are not limited to: constant heating / hot water outages, AC system failure, leaks in the gym, swimming pool closures, hot tub closures, car park closures, etc.

Some of these issues have been ongoing / unresolved for months (the hot water issues and gym leaks are two examples).

Communication around these issues from the building management is typically very poor and misleading. For example we received a message the other day that the hot water works were complete. We then received a message saying the next phase of the hot water works was starting the next day. I bring this up because we have had hot water works ongoing for months now.

The building management have typically been very poor and hard to reach. You get the sense that they don’t really care about the Wardian being a first class building. Recently the management did conduct resident surgeries – any changes from these are TBD.

The opening hours of certain facilities makes little sense. A good example is the business lounge which is only open 8am-10pm, this should be 24/7.

Additionally the outdoor patio is still not complete despite assurances that this would be ready last summer. It would be great for this to be opened in time for summer this year.

Please tell us what you like and dislike about this area:

The local area is generally very safe. The Wardian is located right next to Canary Wharf which has great shops, restaurants/bars and transport links. When the new Elizabeth line is opened the transport links will be very good. There are however constant construction noises from Canary Wharf.

Please share one thing (or more) which you wish you had known before you moved in:

Overall it is pretty good. Issues however either take a long time to resolve or are ignored completely

How has the building management responded to any problems or issues you have raised:

To my knowledge there is not a way to raise issues directly with management.

Lyle Street is far from the thriving thoroughfare presented in the slick marketing brochures. It is bleak and sterile and most shops have not taken the lead shown by the Gallery and Dress Shop with their inviting window displays. The Kent Lounge is supposed to be a social space but screen junkies impart withering glances at anyone who disturbs their workspace by daring to have a social meet-up. The Grocer in the Kent building has been a shambles since IlBianco sadly departed.

There are far too many off leash dogs running rampart, too many inconsiderate fast food drivers and no-one seems to consider that the speed limit is there for a reason. Ballymore needs to up their game and take a long hard look at how things might be enlivened and upgraded and residents need more than a little encouragement to stop their littering, dismal attempts at recycling and cannabis use. Promoted as a “resort” it is more Benidorm then Biarritz.

Please tell us what you like and dislike about this area:

Lately there has been some improvement in local shops and restaurants with new openings in the Hallsville Quarter and a new cocktail bar on City Island. Transport links are generally good but Canningtown Station is under stress already and the new development directly next door will exacerbate this situation.

Please share one thing (or more) which you wish you had known before you moved in:

Read the above. Spend an afternoon/evening here before deciding to move in or buy.

How has the building management responded to any problems or issues you have raised:

I would recommend my private landlord but not Ballymore as a landlord. Management seems to have a default position of it’s not their problem. Reluctant to take responsibility. Ballymore focuses too much on trivial and vanity projects and needs to reasses the basics such as a reliable supply of hot water.

I find LCI perfect for young professionals with the amenities it offers. It is great having a gym and an outdoors heated pool on site, and the Italian restaurant downstairs offers the tastiest pizza I’ve had in London!
I like the design of the common areas, especially the ping pong and the pool tables, which are a great way to pass time on the weekend.
The only negative is that the facilities, especially the gym, often get overcrowded in peak hours, since it is quite small and the resident numbers keep growing.

Please tell us what you like and dislike about this area:

Within a walking distance, there’s a big Morrisons, where we do our weekly shopping, a Co-Op, Nisa, a small Superdrug, a few fruit and veg shops and Post Office. The area also offers a few small cafes with delicious and cheap all-day breakfast, a couple of pizzerias and, my favourite, a really tasty Turkish restaurant on the main street in Canning Town.
Right across the street from the development entrance, you can enjoy a walk on the river path with great views of the Thames and the O2.
You can easily get involved with the LCI community. We have a Facebook group which is updated daily and there’s often residents events organised, including Friday drinks once a month.

Please share one thing (or more) which you wish you had known before you moved in:

If the apartment is on a lower floor facing the inner yard, you will almost never get any natural sunlight in which can start to bother you after a while. On the other hand, I moved to a flat higher up with windows throughout and now my flat is boiling all throughout summer – sometimes it gets to over 30 degrees inside.
Most balconies are incredibly windy, which means you can rarely use them, especially if on a higher floor.

How has the building management responded to any problems or issues you have raised:

Johns & Co are the main estate agent who operates in London City Island and we have the displeasure to be their tenants.
We had multiple issues when we first moved in and our property manager were very inefficient in dealing with those. In the end, I met with their Property Management Director to share my concerns and complaints and we received our tenancy fees back as compensation, but fixing everything still took a whole month.
Later in our tenancy there was an issue with a communal pipe which had to be resolved with LCI’s building management. Both teams were incredibly slow and not proactive at all – I probably spent weeks chasing when it should have been our estate agent who was supposed to move the issue to resolution.