A2Dominion

Main thing about the building: it's falling apart. Many of the flats have mould problems, it's been a reason why we and others moved out. Don't be fooled by the paint job, the insides are falling apart. I know one resident had their floor fall through to the flat below, there's mould that's been painted over which was coming from the ceilings in the hallway, I could go on... it's all in the WhatsApp group. Everything went downhill in 2023 when the long-term property manager left. There was a rotating cast of new property managers, none of whom sticked around or were in any way helpful.

Elmsbrook development is beaytiful on paper and has a great foxus on sustainability. Although, the relaity is thar after sales, customer care is poor. Some residents that moved in 5years ago, still waiting for defects to be sorted. Despite paying a monthly fee that covers mother maintenance of the development, the truth is that it looks like a jungle. Grass, trees, plants have not been trimmed for months, and the place is looking like a jungle. Play areas and green space are not looked after.

The building is well made and we do not hear our neighbours very often. There is a car park and cycing parking although we have been waiting for the car park gate to be fixed for several months now. A2 Dominion don't seem to be quick at fixing issues or addressing concerns. The apartment is kept clean and tidy by the staff that work here.

I chose this location as I love Cranleigh. I ended up with a show home that I had to pay more than the none show homes (but didn't keep any of the furniture, curtains etc). Some of the finishing is really shabby. The drains were blocked on day 1 - on inspection builders had left bricks and rubble in the drains. The kitchen flooded the first time I used the washing machine. So despite the homes manager promising that everything had been checked and tested - the waste pipe wasn't even connected. Light fittings fell off leaving a mess of holes where fitters had failed to install the light correctly. Patio door failed so couldn't lock it, waited until 1am for someone to come and secure the door. Electric blind left in one window, didn't work, no leads or controls, fencing is really cheap and shabby. The door hook fitting installed upside down, and flooding in the garage when it rains. Gutters not draining towards the down pipe - I could go on and on. The worst of it is the managements' lack of of speed/interest/prioritisation. No-one at A2 actually seems to care about the shoddy workmanship - and they do the absolute minimum. I think they sub-contracted work to absolute numpties and as there is no effective management shoddy work is not corrected. Trying to get hold of anyone at A2 is a nightmare. The management of this site was supposed to be in keeping with the next door countryside park. The new maintenance contractors haven't been told that. A kiddies playground has been left surrounded by fencing, they cannot open it until its been checked, but they don't seem to know who needs to check it. My house is well insulated but why does the estate not include solar panels?

The flat layout is well design with good daylight and sunlight access via large glazing. The dual-aspect layout also provide effective ventilation during the summer time. In winter, heating demand is significantly reduced by fabric efficiency such as good insulation and air tightness. Facilitates are in good condition, however, there are few times that heating and hot water is not available for 1 or 2 days due to the plant issue. Property management is responsive.