A guide to living in Royal Docks

Please tell us about the good and bad aspects of living in your local area:

Royal Docks is a great area with loads going on. The Elizabeth line at Custom House makes getting into central London a breeze, and there are plenty of cafés and restaurants nearby. Gallions Reach shopping park is close for essentials, and the waterfront walks are a nice bonus. The area has really come on in recent years.

How has the building management responded to any problems or issues you have raised:

Good and timely manner. There’s also been minimal issues.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I thought more about the gym facilities as it’s not “useful” for my needs. Very Minsk equipments and space.

Please tell us about the good and bad aspects of living in your local area:

Nothing bad to say at all. All staff were very helpful and accommodating. Easy to contact and always polite and replied to us very quickly. We felt very much at home there and everyone was brilliant. Very close to DLR, shops and a few restaurants. Would definitely stay there again

How has the building management responded to any problems or issues you have raised:

Not that there were any issues to report really but any minor ones were always dealt with immediately

Please share one thing (or more) which you wish you had known before you moved in:

Honestly cannot think of anything negative. The location of Millet Place is perfect with the Barrier Park being very close by. DLR and bus service ces also very close by too.

Please tell us about the good and bad aspects of living in your local area:

The area is really nice quiet and has good transport links. I would recomend for profesionals who work in central London. If you can rent or buy here through a company thats NOT Notting Hill Genesis or Folio I would highly recommend this!

Please share one thing (or more) which you wish you had known before you moved in:

Below is my experience still ongoing as of April 2nd 2026 (I moved out in March!) "I moved out on March 16th, but the exit process was a nightmare of NHG’s own making. The Property Manager (Masefan Agera) failed to show up for the agreed check-out appointment and ignored all calls. When she finally called the next day, she actually shouted at me, blaming me for her own missed appointment. She only retracted her aggression once I informed her I had the entire timeline logged. Despite confirming in writing that I vacated on March 16th, NHG has: Disabled my account access so I cannot manage my finances. Unauthorized Charge: They then charged me £1,177 for April rent for a property I don’t live in. Withheld Funds: They still owe me a pro-rata refund for the last 15 days of March. I had to escalate this to the CEO (Patrick Franco) and the Operations Manager (Sabrina Campbell). Instead of an apology or a refund, Sabrina Campbell attempted to dodge accountability by telling me it was "my responsibility" to cancel the payment—while in the same breath confirming they had disabled my account so I couldn't access it! This negligence has put me in a desperate position, leaving me without the rent money for my new apartment. NHG’s leadership needs a total overhaul; if this is how Patrick Franco manages the company, they are failing on every level. They are quick to take your money but will ignore you and shout at you when they owe it back."

What is the best feature of your home:

The flat was nice modern and spacius, area was private and clean/maintained regulary

Please tell us about the good and bad aspects of living in your local area:

Open spaces and gym and security available all the time which feels so safe at the place. PARKING is a huge problem and expensive on site parking when you have small kids no joy.

How has the building management responded to any problems or issues you have raised:

Building management are excellent but never got any positive response from the Granger plc regarding the parking issue

Please share one thing (or more) which you wish you had known before you moved in:

Parking is not free onsite for resident and charging £150 without any discount is a big drawback

Please tell us about the good and bad aspects of living in your local area:

Living in this area has been a really positive experience overall. One of the best things is how convenient everything is — there are plenty of shops, schools, and transport links nearby, and having the train right outside makes getting around incredibly easy. A big plus is the availability of underground parking, which makes things much more convenient and takes away the usual stress of finding a space. The building itself also feels very safe and secure, with onsite security always present, which gives great peace of mind. It’s also a very family-friendly area with a nice sense of community, and people are generally friendly and respectful. In terms of downsides, because the airport is close by, it can sometimes get a bit noisy. However, the triple-glazed windows make a huge difference, and you do get used to it over time. Overall, the positives definitely outweigh the negatives. It’s a well-connected, safe, and convenient place to live, and I’ve had a really good experience here.

How has the building management responded to any problems or issues you have raised:

Building management have been excellent when it comes to handling any problems or issues. They are very responsive and easy to contact, and they always take concerns seriously. Whenever I’ve raised anything, it has been dealt with quickly and efficiently, with clear communication throughout. What stands out is how approachable and helpful they are — you never feel ignored, and they make sure to follow up until everything is properly resolved. Their proactive and professional approach really gives peace of mind and makes a big difference to the overall living experience.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I had known before moving in is just how much value the included facilities would add to everyday life. Having access to the gym, cinema room, yoga space, and dining area at no extra cost really makes a difference, and it’s something you don’t fully appreciate until you’re living here. I also didn’t realise how strong the sense of community would be. The regular events and celebrations organised by the team bring residents together and make it feel much more than just a place to live. In terms of practical insight, because the airport is nearby, there can be some noise at times — but the triple-glazed windows make a big difference, and you quickly get used to it. On the plus side, the excellent transport links, especially having the train right outside, make commuting incredibly convenient. A couple of downsides to be aware of are the hard water in the area, which can affect appliances and fittings over time, and occasional instances where the hot water has cut off, although these have been addressed when raised. Overall, my tip to a new neighbour would be to make full use of the facilities and get involved in the community events — it really enhances the whole living experience.