Royal Arsenal Riverside, SE18

Royal Arsenal Riverside, SE18

By
Berkeley Homes
4th
Ranked 4th out of 87 in South East London
4.21 (380 reviews) 4.21 (380 reviews)
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This development has a high number of verified resident reviews written in the last 12 months.
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Category Scores

4.23
Facilities
4.32
Design
4.15
Location
3.91
Value
3.74
Management

Royal Arsenal Riverside is a beautiful riverside neighbourhood. It offers one, two and three bedroom apartments.   Additionally, residents benefit from the convenient transport links. These include: National Rail, DLR and on-site Thames Clipper. Also, residents have access to a gym, swimming pool and a concierge.

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Royal Arsenal Riverside, SE18 Reviews

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A truly flexible place to live with amazing views!

Verified Resident
Verified Resident
Review Date Aug 2020

Living on the Royal Arsenal development has been a really pleasant experience and has given us so much more than we ever hoped living in London would bring. Stunning views, great facilities at the doorstep, flexibility for travelling into and out of London and an incredible sense of community You’d normally expect from somewhere far more rural!

The design of the development is flexible for both shopping and socialising, whilst also allowing easy access to explore areas slightly further afield – when you need a bit of escapism.

The buildings are clean and well kept and the Property management team will always do their best to help with any problems – even if it sometimes isn’t always an instant response.

Although aesthetically pleasing, some of the communal areas around the development (Especially the water features) can attract an influx of excited children throughout the Summer days which (although lovely) can sometimes make working from home a very noisy experience due to the noise amplification of many buildings close together.

It’s been great to see a bigger security presence in recent months. We generally feel quite safe living here, but as isolated incidents do happen – it’s reassuring to see well lit walkways, CCTV and extra security presence.

Please tell us what you like and dislike about this area:

We love the local transport links – bus, DLR and train all close by and being able to catch the Thames Clipper to work from the pier is a real dream! The local pubs are good but it would be great to have a bigger variety of places to eat too.

Please share one thing (or more) which you wish you had known before you moved in:

That the delays to cross rail would be so significant!

If there is one thing you would change about your flat or property what would it be:

We’d love to have the ability to change heating supplier as we pay a high charge currently but are locked into the community heat project.

3
Facilities
4
Design
4
Location
3
Value
4
Management
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Manager Response

Thank you for your kind comments – we really appreciate you taking the time to write a review. We are glad to hear that you are enjoying the great facilities, transport connections and beautiful views.

A Pleasant Development with a Lot to Offer – Bring on Crossrail

Verified Resident
Verified Resident
Review Date Jul 2021

Given that it is now ten years old, Warehouse Court has aged quite well from an external standpoint, which is not something I can say for earlier buildings on the development, particularly those from the early 2000s. It’s now at a stage where it could do with a bit of decorating and a refresh internally, which I’m hoping will be scheduled soon, particularly with increases to service charge and as of this year, the ground rent too. I do wish that we had access to dedicated gym facilities for the building, as is the case with some of the newer builds. It might make me more inclined to go!

With regards to building and property management, Rendall & Rittner tend not to be the most transparent with their costings, which seemingly continue to increase the service charges year on year. Many residents have appealed to Berkeley to review their tenure as a great number who attend regular residents meetings find it difficult to communicate or get straight answers to simple questions. Given the ever increasing number of buildings on the development, there should be certain economies of scale which we just don’t seem to ever see.

The community heating scheme is my biggest bugbear, however. I don’t see why residents should be forced into a monopoly, with SSE charging whatever extortionate rates they please for both standing charge and unit energy cost. Residents should have options, especially when the reliability of the unit has been so appalling over the past ten years. It may well be green, but it certainly must have paid for itself many times over by now – the standing charge alone is three times what it would be for those on the national grid.

Please tell us what you like and dislike about this area:

Woolwich could always benefit from more mid market food options. There are plenty of pubs around, however these tend to be the lower end of the market and most do not offer food. The only real options are the Great Harry (Wetherspoons), the two Youngs pubs on the development which offer almost identical menus and then the Tap Room which although nice enough, only offers pizzas due to its smaller size. It would be nice to see the Dial Arch and the Guardhouse owned by different breweries to increase the variety of both beer and food options – they’re literally opposite each other so I can’t really understand the purpose.

Open spaces are done well – there is sufficient green space to make the area not feel too overcrowded, though I do see that the later phases of development seem to be going higher and higher as the available land finally starts to dry up.

Transport links are good in Woolwich, with access to buses, the DLR, overground railway and cycle routes over to Greenwich etc. The delay in Crossrail as been a significant disappointment, particularly as it was used as a major selling point for the property – distance from the city is a bit of a persistent problem as it just takes far too long to get anywhere!

The street outside my flat is pedestrianised, so immediate traffic noise isn’t too much of an issue, though the nearby road is still audible. Parking is fairly limited, though I have been able to find a space for visitors when necessary by requesting a temporary pass from the concierge. We occasionally have anti-social behaviour, but this is generally dealt with fairly promptly on reporting to development security.

Please share one thing (or more) which you wish you had known before you moved in:

The true ongoing cost of the community heating scheme and when Crossrail was actually likely to arrive.

How has the building management responded to any problems or issues you have raised:

A bit of a mixed bag really – some issues get tended to fairly swiftly, but then some require continual follow ups and chasing. Often you are told something will be resolved soon or that a certain individual or department will get back to you, but then you hear no more.

4
Facilities
4
Design
4
Location
3
Value
3
Management
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Manager Response

Hi Jacob – thank you for leaving us a review. We’re delighted to hear that you are enjoying the open green spaces and on-site amenities at Royal Arsenal Riverside. If you wish to discuss your concerns regarding the property management services, please do contact us rare.information@berkeleygroup.co.uk

Review of Royal Arsenal

Verified Resident
Verified Resident
Review Date Aug 2020

Design
The area is beautifully crafted, being in an old gunners barracks. The history is preserved and it’s evident that history is being preserved.

Facilities
There are loads of facilities available with a local concierge, gym, and other small businesses available.

Area
It is close to all transport links and my favourite, the boat. Direct to London and a great way to see London. Greenwich is close nearby and all your furniture needs are covered by IKEA.

Food
There is con gusto, the tap room, 2 pubs and a cafe in the area which adds a really nice feel to the area. My favourite is the guard house.

Please tell us what you like and dislike about this area:

– close to London
– beautiful historic area
– close to Greenwich
– boat directly into London

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew that Crossrail would have been delayed.

If there is one thing you would change about your flat or property what would it be:

I would make it slightly bigger but overall, I love my flat and the area we live in.

5
Facilities
5
Design
4
Location
5
Value
5
Management
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Manager Response

Thank you for leaving a review Matthew. The history of the site is something we really worked to preserve, so we’re delighted that you like the mix of heritage and modern architecture – we think this is one of the things that makes Royal Arsenal Riverside unique.

Best little village in a big city.

Verified Resident
Verified Resident
Review Date Sep 2019

Really nice. We had a look at a lot of the apartments and they were all done to a really good standard. It felt like a boutique hotel. We own our property so maintenance is our responsibility but they’re very new so the requirement is limited. The CrossRail development has caused some cracks in the plaster but other than that it’s fine. The estate is really well thought out and “Teletubby Land” adds a lovely feel to the place.
The water features are a great addition too, a nice space to walk through.

Please tell us what you like and dislike about this area:

It’s a hub. You can get a anywhere with so many forms of transport. I can get the boat or the train to work in the mornings.

Unfortunately there is a more prevalent presence of drug use these days. It’s such an idyllic setting and has a village feel to it but it gets ruined by this.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known about the prison. We’ve never had an issue but the proximity was initially a concern for me. The main road also has a lot of noise pollution from police sirens.

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Hi Anita – we love hearing that residents enjoy the homes at Royal Arsenal Riverside, so thanks very much for writing a review.

The area and the development has a potential but as it is at the moment and with all the restrictions on the use of the facilities, etc., is not at all what I expected when I bought my apartment here. Starting by the new Woolwich Crossrail station still not open after 2+years delay…

Verified Resident
Verified Resident
Review Date Jul 2021

For the amount of service charge we pay, I think is really dissapointing the way we are restricted to use the facilities like cinema room, swimming pool, etc. I appreciate covid changed the way we live our lives but then a realistic and proportionate reduction to our service charge should have applied. In these almost 3 years I have lived here, I have never used the gym and only once I used the swimming pool and the cinema room which is probably the only thing I could make use frol time to time, it is sooo difficult to book and the timeslots are soo small that most of the time you can’t even watch a full movie. Also the only few times I have used the cinema room, the remote control and seats were already in pretty bad condition! There should be more accountability to the facility when booked by people living in the development. There should be an inspection once the cinema room is givem back to the concierge and if something is broken, make that person pay for the repairs – may be that way people will take care of the facilities provided.

With regards to my apartment itself, the main front doors of the apartments are terrible for noise, meaning the doors are not sound proof at all, specially when your apartment’s door is next to the lift. It is sooo noisy as every person who uses the lift walks in front of your apartment and because there is a big gap between the floor and the door of my apartment, I could hear everything at all hours of the day. The whole frame of the main door is terribly insulated as it has really big gaps and I have tried to cover them with seal tape and other things but still very noisy. Also you can hear the neighbours upstairs very clear through the ceiling. Noise wise, the place is not very well insulated and for some reason my apartment doesn’t have a single private window, meaning those windows that are darker so people can’t see through, and so I have no privacy unless I keep my curtains closed at all times. I live in Amphion House and my balcony faces the balconies from the other house building within the pavillion square development and we are pretty close to each other, so there is no privacy. I asked if I could put screens on the windows to black them out so that people can’t see through amd I was told that is not possible as it would make it look different to the other balconies, etc. Then the paint used all throughout the buildings and the interior of the apartments, is not addecuate because as soon as there is a little mark that you want to clean from the walls, the paint comes off immediately just by passing a wet cloth and then when asking for the paint RAL to try to repaint it on the exact same colour, it has been impossible getting a painting that matches as first I was given the wrong colour by someone at Berkeley Homes, then I was told by Brewers that I wouldn’t be able to match the colour as time changes the tone… walls shoyld have been painted with a type of paint that will last longer and thst is easy to clean. Also, the restrictions on parking permits for visitors is really inconvenient, there should be more flexibility.

Please tell us what you like and dislike about this area:

Unfortunately I think there is a lot of antisocial behaviour around the development with groups of youngsters drinking and smoking drugs around the buildings and on the Thames paths. The area doesn’t feel very safe after dark, specially for a woman walking back home from any of the public transport stations nearby.
It would be nice to have more shops and restaurants within the development. Also, the amount of parcel that were and are still missing, as couriers leave them at the entrance of buildings, it is ridiculous! I can’t believe the amount of thieves that live around here, it is very dissapointing.
Main thing that has made of this place still worth living in the development, is the Royal Resistance gym, as it is a great place to exercise and socialise with residents of the development at the same time. It is just such a shame we were never allowed to exercise outdoors i.e. Wellington Park as sometimes it is just way too hot to be indoors, or for example with Covid, it would have been better to be able to exercise outdoors.

Please share one thing (or more) which you wish you had known before you moved in:

How noisy the apartment was, the difficulty of booking the facilities available i.e. swimming pool, cinema room, crossrail not oppening back in 2018 as it had been advertised by Berkeley and how unsafe it feels at night, as well as the lack of trust sometimes from your own neighbours due to all the parcels gone lost over the past years but specially during the lockdowns. Couriers said they left the parcel with a neoghbour or in the entrance of the buildings by the letter boxes but the parcels go missing… it is not nice to know you may be living around thieves.

If there is one thing you would change about your flat or property what would it be:

Noise insulation – there is no privacy and it is noisy

2
Facilities
4
Design
3
Location
2
Value
2
Management
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Manager Response

Hello Karina, thank you for taking the time to feedback. We are so sorry to hear your concerns with the facilities and antisocial behaviour. Please can you email us at rare.information@berkeleygroup.co.uk so we can discuss this with you further.

Concierge, new development, lagoon, water feature

Verified Resident
Verified Resident
Review Date Oct 2018

Royal Arsenal – new development of over 3,000 apartments in Woolwich Arsenal. Buildings vary in terms of size, architecture and style. Building 50 made up of 6 floors plus penthouses, enclosing a lagoon with water features in the centre. Building 50 ten minutes walk from concierge and tesco. A much more modern building than some of the traditional arsenal and gunnery buildings that keep traditional brickwork.

Please tell us what you like and dislike about this area:

Royal Arsenal is an up and coming development close to Woolwich Arsenal station. Set inside old arsenal and gunnery walls, next to river. Short walk to Woolwich Arsenal town centre which has lots of thriving retail stores, however crime is very prevalent in this area and has an unsafe feeling. Inside royal arsenal you feel safe however.

Please share one thing (or more) which you wish you had known before you moved in:

District heating service instead of gas bills. Extortionate standing charges even if you’re not using heating or hot water. Apparently all new builds will have this now. Would also be great if crossrail wasn’t 9 months behind development.

4
Facilities
3
Design
3
Location
4
Value
4
Management
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Manager Response

Thank you for your kind comments MB– we really appreciate you taking the time to write a review.

R.A.R.E is waiting for you. Come and enjoy the way living should be!

Verified Resident
Verified Resident
Review Date Jul 2021

I live at the best location in Woolwich, Greenwich, London. I am lucky enough to reside close to the Thames river making a short trip to central London possible by boat. The docking pier is close by for TFL river journeys. Bus stops are a short walk away so traffic noise is very low. Woolwich central is a short walk up the road so shopping is easy too, with all amenities. Bars are also close by. Royal Arsenal Medical Centre is very close for all of your medical needs with a Pharmacy which also tops up the electricity key. Unfortunately, British Gas online does not work as the internet reception is poor. Back to the key fob for adding electricity, I’m afraid. The area is full of diversity. There is often a small market selling food and such from different ethnicities. A lot of youngsters are seen cycling or running along the Thames path, an ideal place for a workout. SE18 is rather quiet and therefore a great place for the elderly although baby strollers and young families are a common sight. My daily dog walk is greeted by friendly like minded people and doggy bins are available throughout the area. I live in Building 50 which is lovely. It is always well maintained. The building has a big water fountain in the centre which turns on and off at 10 o’clock. What a wonderful sound the fountain makes…so relaxing. Perfect for working from home. A private car park is available too. Making parking secure by entry/exit via an electronic barrier or underneath parking as well. Bin collection is weekly. Residents have a refuse chute on every floor. Occasionally you may find a selfish person has blocked access to the bin chute, but this is seldom. This makes it difficult for me as I am disabled. The bin chute is cleaned weekly also. Fibre optics internet is available here. All in all, SE18 Royal Arsenal is highly recommended. Come and enjoy the R.A.R.E.

Please share one thing (or more) which you wish you had known before you moved in:

I would have liked a closer bus stop since we have a short walk in order to catch a TFL bus. It is far for an elderly person. I think the gym at the concierge should be available free for all RARE tenants.

5
Facilities
5
Design
5
Location
5
Value
5
Management
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That’s great to hear Megs. We agree that Royal Arsenal Riverside has the best of both worlds – you can enjoy a stroll along the Thames Path and enjoy the buzz of Central London on the same day!

For young couples, wanting a slightly slower pace than central London… i’d recommend!

Verified Resident
Verified Resident
Review Date Aug 2020

We moved to Royal Arsenal with a view of moving in temporarily and moving closer to the city. However, 4 years later and we are still here, which is a good indicator, for us, on how lovely Royal Arsenal is.

We love the concierge service and the free access to the swimming pool, gym and cinema (which our guests love!) and the developement is always kept so clean and tidy – I’m always impressed by the grounds maintenance team.

There are some unique challenges at Royal Arsenal, such as Crossrail and the heavy foot traffic on the riverside and I know that there are frustrations from residents around both but to be honest, neither are a huge concern for us. However, sellers and landlords in particular are still trying to capitalise on crossrail, even though it is now delayed until 2021, meaning prices can be a little inflated.

Please tell us what you like and dislike about this area:

Like:
– Easy access to Charing Cross Station.
– Access to residents Gym, Swimming Pool & Cinema
– Concierge Service
– Historic area
– Well maintained and landscaped estate
– Close to River Thames
– Choice of multiple transport links to Central London – Clipper, National Rail, DLR and Crossrail (when it opens!)
– Upcoming theatre and arts centres.
– Beresford Square Market

Dislike:
– Lack of restaurants / eateries in the area.
– Crossrail delay.
– Lack of amenities in area.
– Woolwich Ferry traffic.
– Parry Place

Please share one thing (or more) which you wish you had known before you moved in:

I wish we had understood how busy the DLR service is from Woolwich. It is a really unenjoyable experience of a commute.

Fortunately we both changed jobs and go direct to Charing Cross, which is MUCH better on the National Rail but I think the DLR commute is awful.

We’d also wished we knew how bad of a road Parry Place was. We live directly opposite it, in Duncombe House and Parry Place seems to be the crims centre for Woolwich.

If there is one thing you would change about your flat or property what would it be:

Landlord and London Stone Properties (Letting Agents) are first rate. You’d struggle to find a better and more observant agent in London but our only gripe with the property is the sound proofing. When you have noisy neighbours, it does call for some sleepless nights!

5
Facilities
5
Design
3
Location
3
Value
4
Management
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Hello, thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside – we love having you here!

Living at the warehouse court is amazing!

Verified Resident
Verified Resident
Review Date Jun 2019

It’s quite, clean and everyone keeps to themselves.
I have been living in the flat for 3 years and have no intention of moving out any time soon.

Been with savills for 3 years and I haven’t had any issues.

The rent remained pretty constant though out the 3 year.
Happy tenant

Please tell us what you like and dislike about this area:

Easy access to London central and good views along the river side.

Please share one thing (or more) which you wish you had known before you moved in:

Make sure you have a good let tings agent

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Hi Nadia – thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside – we love having you here!

Lots of potential, but lack of vision by the developers.

Verified Resident
Verified Resident
Review Date Jul 2021

Berkeley Homes has basically built more or less the cheapest set of flats that they can with corners cut on almost every aspect of design and quality of fixtures and fittings. Within a few years of purchasing my property I had to upgrade bathrooms, appliances, floors and pretty much every aspect of the interiors. The building management has no interest in residents’ enjoyment of the property, requests for alteration are systematically and routinely ignored, requests for documentation needed for purchasing / selling apartments are ignored to the extent that sales fall through. Estate rules are used to threaten residents but are rarely enforced in ways that provide genuine benefit to residents – e.g. complaints about noise or anti-social behaviour are rarely followed up with action, however someone with plants on their balcony might be asked to remove them even though no neighbours have complained. I would say the biggest problem on site at the moment is the very poor value for money that the R&R estate management represents and the total lack of interest of Berkeley homes in their performance given they have clearly chosen R&R because they are the cheapest.

Please tell us what you like and dislike about this area:

Facilities are basically supermarkets and pubs with very little in the way of more sophisticated restaurants, cafes or sports facilities. Transport links are very good, with the notable delay in Crossrail the only problem in that area at the moment. Woolwich itself is in the early stages of gentrification, which means the money and demand for services from more affluent residents has arrived but facilities haven’t caught up yet. This presents great entrepreneurial opportunities but has also attracted less savoury aspects of this stage of development such as the drugs and security problem on site at the moment.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how totally rubbish R&R and Berkeley homes were, this would genuinely have made me think again about buying property here.

How has the building management responded to any problems or issues you have raised:

Building management has totally ignored requests for permission to alter and has demonstrated a total lack of willingness to work with residents to solve common problems. The few residents meetings that have been held have essentially been window dressing exercises to tick boxes with no follow up or action on concerns raised.

1
Facilities
1
Design
5
Location
2
Value
1
Management
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Hi there, we are so sorry to hear about your concerns regarding your experiences. Thank you for taking the time to leave a review – it’s greatly appreciated. Please could you email us at rare.information@berkeleygroup.co.uk so we can discuss this with you.

These reviews are the subjective opinion of a HomeViews member and not of HomeViews

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Location

Berkeley Homes
Number of developments 45

4.21

Average rating based on 1418 reviews

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