Royal Arsenal Riverside, SE18

Royal Arsenal Riverside, SE18

By
Berkeley Homes
4th
Ranked 4th out of 87 in South East London
4.21 (380 reviews) 4.21 (380 reviews)
Homeviews Logo Homeviews Logo
Transparency Rating: Excellent
This development has a high number of verified resident reviews written in the last 12 months.
Homeviews Logo
Transparency

Category Scores

4.23
Facilities
4.32
Design
4.15
Location
3.91
Value
3.74
Management

Royal Arsenal Riverside is a beautiful riverside neighbourhood. It offers one, two and three bedroom apartments.   Additionally, residents benefit from the convenient transport links. These include: National Rail, DLR and on-site Thames Clipper. Also, residents have access to a gym, swimming pool and a concierge.

Read more Read less

Reviews

Write a Review Upload Photos

A truly flexible place to live with amazing views!

Verified Resident
Verified Resident
Review Date Aug 2020

Living on the Royal Arsenal development has been a really pleasant experience and has given us so much more than we ever hoped living in London would bring. Stunning views, great facilities at the doorstep, flexibility for travelling into and out of London and an incredible sense of community You’d normally expect from somewhere far more rural!

The design of the development is flexible for both shopping and socialising, whilst also allowing easy access to explore areas slightly further afield – when you need a bit of escapism.

The buildings are clean and well kept and the Property management team will always do their best to help with any problems – even if it sometimes isn’t always an instant response.

Although aesthetically pleasing, some of the communal areas around the development (Especially the water features) can attract an influx of excited children throughout the Summer days which (although lovely) can sometimes make working from home a very noisy experience due to the noise amplification of many buildings close together.

It’s been great to see a bigger security presence in recent months. We generally feel quite safe living here, but as isolated incidents do happen – it’s reassuring to see well lit walkways, CCTV and extra security presence.

Please tell us what you like and dislike about this area:

We love the local transport links – bus, DLR and train all close by and being able to catch the Thames Clipper to work from the pier is a real dream! The local pubs are good but it would be great to have a bigger variety of places to eat too.

Please share one thing (or more) which you wish you had known before you moved in:

That the delays to cross rail would be so significant!

If there is one thing you would change about your flat or property what would it be:

We’d love to have the ability to change heating supplier as we pay a high charge currently but are locked into the community heat project.

3
Facilities
4
Design
4
Location
3
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments – we really appreciate you taking the time to write a review. We are glad to hear that you are enjoying the great facilities, transport connections and beautiful views.

A Pleasant Development with a Lot to Offer – Bring on Crossrail

Verified Resident
Verified Resident
Review Date Jul 2021

Given that it is now ten years old, Warehouse Court has aged quite well from an external standpoint, which is not something I can say for earlier buildings on the development, particularly those from the early 2000s. It’s now at a stage where it could do with a bit of decorating and a refresh internally, which I’m hoping will be scheduled soon, particularly with increases to service charge and as of this year, the ground rent too. I do wish that we had access to dedicated gym facilities for the building, as is the case with some of the newer builds. It might make me more inclined to go!

With regards to building and property management, Rendall & Rittner tend not to be the most transparent with their costings, which seemingly continue to increase the service charges year on year. Many residents have appealed to Berkeley to review their tenure as a great number who attend regular residents meetings find it difficult to communicate or get straight answers to simple questions. Given the ever increasing number of buildings on the development, there should be certain economies of scale which we just don’t seem to ever see.

The community heating scheme is my biggest bugbear, however. I don’t see why residents should be forced into a monopoly, with SSE charging whatever extortionate rates they please for both standing charge and unit energy cost. Residents should have options, especially when the reliability of the unit has been so appalling over the past ten years. It may well be green, but it certainly must have paid for itself many times over by now – the standing charge alone is three times what it would be for those on the national grid.

Please tell us what you like and dislike about this area:

Woolwich could always benefit from more mid market food options. There are plenty of pubs around, however these tend to be the lower end of the market and most do not offer food. The only real options are the Great Harry (Wetherspoons), the two Youngs pubs on the development which offer almost identical menus and then the Tap Room which although nice enough, only offers pizzas due to its smaller size. It would be nice to see the Dial Arch and the Guardhouse owned by different breweries to increase the variety of both beer and food options – they’re literally opposite each other so I can’t really understand the purpose.

Open spaces are done well – there is sufficient green space to make the area not feel too overcrowded, though I do see that the later phases of development seem to be going higher and higher as the available land finally starts to dry up.

Transport links are good in Woolwich, with access to buses, the DLR, overground railway and cycle routes over to Greenwich etc. The delay in Crossrail as been a significant disappointment, particularly as it was used as a major selling point for the property – distance from the city is a bit of a persistent problem as it just takes far too long to get anywhere!

The street outside my flat is pedestrianised, so immediate traffic noise isn’t too much of an issue, though the nearby road is still audible. Parking is fairly limited, though I have been able to find a space for visitors when necessary by requesting a temporary pass from the concierge. We occasionally have anti-social behaviour, but this is generally dealt with fairly promptly on reporting to development security.

Please share one thing (or more) which you wish you had known before you moved in:

The true ongoing cost of the community heating scheme and when Crossrail was actually likely to arrive.

How has the building management responded to any problems or issues you have raised:

A bit of a mixed bag really – some issues get tended to fairly swiftly, but then some require continual follow ups and chasing. Often you are told something will be resolved soon or that a certain individual or department will get back to you, but then you hear no more.

4
Facilities
4
Design
4
Location
3
Value
3
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Jacob – thank you for leaving us a review. We’re delighted to hear that you are enjoying the open green spaces and on-site amenities at Royal Arsenal Riverside. If you wish to discuss your concerns regarding the property management services, please do contact us rare.information@berkeleygroup.co.uk

Review of Royal Arsenal

Verified Resident
Verified Resident
Review Date Aug 2020

Design
The area is beautifully crafted, being in an old gunners barracks. The history is preserved and it’s evident that history is being preserved.

Facilities
There are loads of facilities available with a local concierge, gym, and other small businesses available.

Area
It is close to all transport links and my favourite, the boat. Direct to London and a great way to see London. Greenwich is close nearby and all your furniture needs are covered by IKEA.

Food
There is con gusto, the tap room, 2 pubs and a cafe in the area which adds a really nice feel to the area. My favourite is the guard house.

Please tell us what you like and dislike about this area:

– close to London
– beautiful historic area
– close to Greenwich
– boat directly into London

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew that Crossrail would have been delayed.

If there is one thing you would change about your flat or property what would it be:

I would make it slightly bigger but overall, I love my flat and the area we live in.

5
Facilities
5
Design
4
Location
5
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for leaving a review Matthew. The history of the site is something we really worked to preserve, so we’re delighted that you like the mix of heritage and modern architecture – we think this is one of the things that makes Royal Arsenal Riverside unique.

Best little village in a big city.

Verified Resident
Verified Resident
Review Date Sep 2019

Really nice. We had a look at a lot of the apartments and they were all done to a really good standard. It felt like a boutique hotel. We own our property so maintenance is our responsibility but they’re very new so the requirement is limited. The CrossRail development has caused some cracks in the plaster but other than that it’s fine. The estate is really well thought out and “Teletubby Land” adds a lovely feel to the place.
The water features are a great addition too, a nice space to walk through.

Please tell us what you like and dislike about this area:

It’s a hub. You can get a anywhere with so many forms of transport. I can get the boat or the train to work in the mornings.

Unfortunately there is a more prevalent presence of drug use these days. It’s such an idyllic setting and has a village feel to it but it gets ruined by this.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known about the prison. We’ve never had an issue but the proximity was initially a concern for me. The main road also has a lot of noise pollution from police sirens.

5
Facilities
5
Design
5
Location
5
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Anita – we love hearing that residents enjoy the homes at Royal Arsenal Riverside, so thanks very much for writing a review.

The area and the development has a potential but as it is at the moment and with all the restrictions on the use of the facilities, etc., is not at all what I expected when I bought my apartment here. Starting by the new Woolwich Crossrail station still not open after 2+years delay…

Verified Resident
Verified Resident
Review Date Jul 2021

For the amount of service charge we pay, I think is really dissapointing the way we are restricted to use the facilities like cinema room, swimming pool, etc. I appreciate covid changed the way we live our lives but then a realistic and proportionate reduction to our service charge should have applied. In these almost 3 years I have lived here, I have never used the gym and only once I used the swimming pool and the cinema room which is probably the only thing I could make use frol time to time, it is sooo difficult to book and the timeslots are soo small that most of the time you can’t even watch a full movie. Also the only few times I have used the cinema room, the remote control and seats were already in pretty bad condition! There should be more accountability to the facility when booked by people living in the development. There should be an inspection once the cinema room is givem back to the concierge and if something is broken, make that person pay for the repairs – may be that way people will take care of the facilities provided.

With regards to my apartment itself, the main front doors of the apartments are terrible for noise, meaning the doors are not sound proof at all, specially when your apartment’s door is next to the lift. It is sooo noisy as every person who uses the lift walks in front of your apartment and because there is a big gap between the floor and the door of my apartment, I could hear everything at all hours of the day. The whole frame of the main door is terribly insulated as it has really big gaps and I have tried to cover them with seal tape and other things but still very noisy. Also you can hear the neighbours upstairs very clear through the ceiling. Noise wise, the place is not very well insulated and for some reason my apartment doesn’t have a single private window, meaning those windows that are darker so people can’t see through, and so I have no privacy unless I keep my curtains closed at all times. I live in Amphion House and my balcony faces the balconies from the other house building within the pavillion square development and we are pretty close to each other, so there is no privacy. I asked if I could put screens on the windows to black them out so that people can’t see through amd I was told that is not possible as it would make it look different to the other balconies, etc. Then the paint used all throughout the buildings and the interior of the apartments, is not addecuate because as soon as there is a little mark that you want to clean from the walls, the paint comes off immediately just by passing a wet cloth and then when asking for the paint RAL to try to repaint it on the exact same colour, it has been impossible getting a painting that matches as first I was given the wrong colour by someone at Berkeley Homes, then I was told by Brewers that I wouldn’t be able to match the colour as time changes the tone… walls shoyld have been painted with a type of paint that will last longer and thst is easy to clean. Also, the restrictions on parking permits for visitors is really inconvenient, there should be more flexibility.

Please tell us what you like and dislike about this area:

Unfortunately I think there is a lot of antisocial behaviour around the development with groups of youngsters drinking and smoking drugs around the buildings and on the Thames paths. The area doesn’t feel very safe after dark, specially for a woman walking back home from any of the public transport stations nearby.
It would be nice to have more shops and restaurants within the development. Also, the amount of parcel that were and are still missing, as couriers leave them at the entrance of buildings, it is ridiculous! I can’t believe the amount of thieves that live around here, it is very dissapointing.
Main thing that has made of this place still worth living in the development, is the Royal Resistance gym, as it is a great place to exercise and socialise with residents of the development at the same time. It is just such a shame we were never allowed to exercise outdoors i.e. Wellington Park as sometimes it is just way too hot to be indoors, or for example with Covid, it would have been better to be able to exercise outdoors.

Please share one thing (or more) which you wish you had known before you moved in:

How noisy the apartment was, the difficulty of booking the facilities available i.e. swimming pool, cinema room, crossrail not oppening back in 2018 as it had been advertised by Berkeley and how unsafe it feels at night, as well as the lack of trust sometimes from your own neighbours due to all the parcels gone lost over the past years but specially during the lockdowns. Couriers said they left the parcel with a neoghbour or in the entrance of the buildings by the letter boxes but the parcels go missing… it is not nice to know you may be living around thieves.

If there is one thing you would change about your flat or property what would it be:

Noise insulation – there is no privacy and it is noisy

2
Facilities
4
Design
3
Location
2
Value
2
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hello Karina, thank you for taking the time to feedback. We are so sorry to hear your concerns with the facilities and antisocial behaviour. Please can you email us at rare.information@berkeleygroup.co.uk so we can discuss this with you further.

Concierge, new development, lagoon, water feature

Verified Resident
Verified Resident
Review Date Oct 2018

Royal Arsenal – new development of over 3,000 apartments in Woolwich Arsenal. Buildings vary in terms of size, architecture and style. Building 50 made up of 6 floors plus penthouses, enclosing a lagoon with water features in the centre. Building 50 ten minutes walk from concierge and tesco. A much more modern building than some of the traditional arsenal and gunnery buildings that keep traditional brickwork.

Please tell us what you like and dislike about this area:

Royal Arsenal is an up and coming development close to Woolwich Arsenal station. Set inside old arsenal and gunnery walls, next to river. Short walk to Woolwich Arsenal town centre which has lots of thriving retail stores, however crime is very prevalent in this area and has an unsafe feeling. Inside royal arsenal you feel safe however.

Please share one thing (or more) which you wish you had known before you moved in:

District heating service instead of gas bills. Extortionate standing charges even if you’re not using heating or hot water. Apparently all new builds will have this now. Would also be great if crossrail wasn’t 9 months behind development.

4
Facilities
3
Design
3
Location
4
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments MB– we really appreciate you taking the time to write a review.

R.A.R.E is waiting for you. Come and enjoy the way living should be!

Verified Resident
Verified Resident
Review Date Jul 2021

I live at the best location in Woolwich, Greenwich, London. I am lucky enough to reside close to the Thames river making a short trip to central London possible by boat. The docking pier is close by for TFL river journeys. Bus stops are a short walk away so traffic noise is very low. Woolwich central is a short walk up the road so shopping is easy too, with all amenities. Bars are also close by. Royal Arsenal Medical Centre is very close for all of your medical needs with a Pharmacy which also tops up the electricity key. Unfortunately, British Gas online does not work as the internet reception is poor. Back to the key fob for adding electricity, I’m afraid. The area is full of diversity. There is often a small market selling food and such from different ethnicities. A lot of youngsters are seen cycling or running along the Thames path, an ideal place for a workout. SE18 is rather quiet and therefore a great place for the elderly although baby strollers and young families are a common sight. My daily dog walk is greeted by friendly like minded people and doggy bins are available throughout the area. I live in Building 50 which is lovely. It is always well maintained. The building has a big water fountain in the centre which turns on and off at 10 o’clock. What a wonderful sound the fountain makes…so relaxing. Perfect for working from home. A private car park is available too. Making parking secure by entry/exit via an electronic barrier or underneath parking as well. Bin collection is weekly. Residents have a refuse chute on every floor. Occasionally you may find a selfish person has blocked access to the bin chute, but this is seldom. This makes it difficult for me as I am disabled. The bin chute is cleaned weekly also. Fibre optics internet is available here. All in all, SE18 Royal Arsenal is highly recommended. Come and enjoy the R.A.R.E.

Please share one thing (or more) which you wish you had known before you moved in:

I would have liked a closer bus stop since we have a short walk in order to catch a TFL bus. It is far for an elderly person. I think the gym at the concierge should be available free for all RARE tenants.

5
Facilities
5
Design
5
Location
5
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

That’s great to hear Megs. We agree that Royal Arsenal Riverside has the best of both worlds – you can enjoy a stroll along the Thames Path and enjoy the buzz of Central London on the same day!

For young couples, wanting a slightly slower pace than central London… i’d recommend!

Verified Resident
Verified Resident
Review Date Aug 2020

We moved to Royal Arsenal with a view of moving in temporarily and moving closer to the city. However, 4 years later and we are still here, which is a good indicator, for us, on how lovely Royal Arsenal is.

We love the concierge service and the free access to the swimming pool, gym and cinema (which our guests love!) and the developement is always kept so clean and tidy – I’m always impressed by the grounds maintenance team.

There are some unique challenges at Royal Arsenal, such as Crossrail and the heavy foot traffic on the riverside and I know that there are frustrations from residents around both but to be honest, neither are a huge concern for us. However, sellers and landlords in particular are still trying to capitalise on crossrail, even though it is now delayed until 2021, meaning prices can be a little inflated.

Please tell us what you like and dislike about this area:

Like:
– Easy access to Charing Cross Station.
– Access to residents Gym, Swimming Pool & Cinema
– Concierge Service
– Historic area
– Well maintained and landscaped estate
– Close to River Thames
– Choice of multiple transport links to Central London – Clipper, National Rail, DLR and Crossrail (when it opens!)
– Upcoming theatre and arts centres.
– Beresford Square Market

Dislike:
– Lack of restaurants / eateries in the area.
– Crossrail delay.
– Lack of amenities in area.
– Woolwich Ferry traffic.
– Parry Place

Please share one thing (or more) which you wish you had known before you moved in:

I wish we had understood how busy the DLR service is from Woolwich. It is a really unenjoyable experience of a commute.

Fortunately we both changed jobs and go direct to Charing Cross, which is MUCH better on the National Rail but I think the DLR commute is awful.

We’d also wished we knew how bad of a road Parry Place was. We live directly opposite it, in Duncombe House and Parry Place seems to be the crims centre for Woolwich.

If there is one thing you would change about your flat or property what would it be:

Landlord and London Stone Properties (Letting Agents) are first rate. You’d struggle to find a better and more observant agent in London but our only gripe with the property is the sound proofing. When you have noisy neighbours, it does call for some sleepless nights!

5
Facilities
5
Design
3
Location
3
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hello, thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside – we love having you here!

Living at the warehouse court is amazing!

Verified Resident
Verified Resident
Review Date Jun 2019

It’s quite, clean and everyone keeps to themselves.
I have been living in the flat for 3 years and have no intention of moving out any time soon.

Been with savills for 3 years and I haven’t had any issues.

The rent remained pretty constant though out the 3 year.
Happy tenant

Please tell us what you like and dislike about this area:

Easy access to London central and good views along the river side.

Please share one thing (or more) which you wish you had known before you moved in:

Make sure you have a good let tings agent

5
Facilities
5
Design
5
Location
5
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Nadia – thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside – we love having you here!

Lots of potential, but lack of vision by the developers.

Verified Resident
Verified Resident
Review Date Jul 2021

Berkeley Homes has basically built more or less the cheapest set of flats that they can with corners cut on almost every aspect of design and quality of fixtures and fittings. Within a few years of purchasing my property I had to upgrade bathrooms, appliances, floors and pretty much every aspect of the interiors. The building management has no interest in residents’ enjoyment of the property, requests for alteration are systematically and routinely ignored, requests for documentation needed for purchasing / selling apartments are ignored to the extent that sales fall through. Estate rules are used to threaten residents but are rarely enforced in ways that provide genuine benefit to residents – e.g. complaints about noise or anti-social behaviour are rarely followed up with action, however someone with plants on their balcony might be asked to remove them even though no neighbours have complained. I would say the biggest problem on site at the moment is the very poor value for money that the R&R estate management represents and the total lack of interest of Berkeley homes in their performance given they have clearly chosen R&R because they are the cheapest.

Please tell us what you like and dislike about this area:

Facilities are basically supermarkets and pubs with very little in the way of more sophisticated restaurants, cafes or sports facilities. Transport links are very good, with the notable delay in Crossrail the only problem in that area at the moment. Woolwich itself is in the early stages of gentrification, which means the money and demand for services from more affluent residents has arrived but facilities haven’t caught up yet. This presents great entrepreneurial opportunities but has also attracted less savoury aspects of this stage of development such as the drugs and security problem on site at the moment.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how totally rubbish R&R and Berkeley homes were, this would genuinely have made me think again about buying property here.

How has the building management responded to any problems or issues you have raised:

Building management has totally ignored requests for permission to alter and has demonstrated a total lack of willingness to work with residents to solve common problems. The few residents meetings that have been held have essentially been window dressing exercises to tick boxes with no follow up or action on concerns raised.

1
Facilities
1
Design
5
Location
2
Value
1
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi there, we are so sorry to hear about your concerns regarding your experiences. Thank you for taking the time to leave a review – it’s greatly appreciated. Please could you email us at rare.information@berkeleygroup.co.uk so we can discuss this with you.

Royal Arsenal Riverside – The Place To Be

Verified Resident
Verified Resident
Review Date Nov 2020

The development is well thought out with lots of green space, perfect if you have a dog. There is a real community feeling here and one of the main reasons I’d stay put. There are water features which are lovely when lit up.
In addition to this there is the concierge which is absolutely fantastic, most of the staff are pleasant and always willing to help. This development and the buildings feels really safe, you need a fob to get into each building and can only get into your building and floor with the fob.
The only negative side to the design of the development is you can easily see into your neighbours flat so it can be hard in the roasting summer months as you want to keep windows / blinds open.

Please tell us what you like and dislike about this area:

RAR is a great development with everything you need nearby. With an M&S, Tesco and Sainsbury’s Local on the development you never need to venture out. In addition to the shops, there are a few pubs and restaurants as well as having the gym/pool/sauna facilities. This is a great development that will only excel with the Crossrail coming in. I’ve lived here for just over 2 years and I don’t see myself leaving soon! There’s also Woolwich High St which has Boots, Superdrug, Wilko etc so everything is really nearby. Beautiful parks and views of the river and Canary Wharf!
The only downside is there a not a lot of really really good places for food or takeout

Please share one thing (or more) which you wish you had known before you moved in:

The only thing I wish I’d known is the delay of the Crossrail, I think that was a major factor in moving here but under the current climate I’m happy with the transport links and can’t wait to see what’s to come.

What is the best feature of your home:

The best feature of the home… got to be the Waterside Club with the gym/sauna/pool and concierge.

4
Facilities
4
Design
4
Location
4
Value
3
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments Dochr – we really appreciate you taking the time to write a review. We are glad to hear that you and your dog are enjoying living at RAR.

Great area :)

Verified Resident
Verified Resident
Review Date Nov 2020

Area looks very modern and stylish, and at the same time classic and antique, which is a huge plus. They enjoy green areas and an increasing number of places to relax. The area is constantly developing, which also results in more shops, restaurants and swimming pools in the future. Well-developed city transport is a great convenience, but the big disadvantage is the constant delay of the Elizabeth Line, which will greatly improve the commuting to work for many residents. I consider the management of the area and buildings to be good: clean and pleasant. More should be invested in security in the area and the replacement of old intercoms, which do not allow you to see who wants to enter our building, and with more residents it is difficult to communicate, because in fact only one telephone number can answer the intercom. I rate the rest very well. I will definitely stay longer in this charming area.

Please tell us what you like and dislike about this area:

The area is very friendly and quite safe and clean. I miss more variety of restaurants and better places to chill out.

Please share one thing (or more) which you wish you had known before you moved in:

Depending on who will look after you, but be prepared for the fact that most things have to be done by yourself. You have to ask and remind yourself, and the agency does not care. The area is great and recommendable, but you have to be ready that no one will be interested in you when renting.

What is the best feature of your home:

The apartment needs refreshing and some repairs. Reported to the agency but to no avail. No customer interest.

4
Facilities
5
Design
5
Location
4
Value
3
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments Grzegorz – we really appreciate you taking the time to write a review. We are glad to hear that you are enjoying living at Royal Arsenal Riverside.

Royal Arsenal Riverside review

Verified Resident
Verified Resident
Review Date Aug 2020

Royal Arsenal Riverside, Duncombe house is great!
I have never moved into somewhere so organised, the concierge have been super helpful with any query I have whether it be , parking, deliveries (which they hold for you if your not in) gym memberships, general queries they are very friendly.
I also love the design of the buildings everything looks very professional yet homely which is key.
A lot of time and effort goes into the landscaping and the plants nothing is ever a mess!
The facilities are the best I have ever come across in the London complex’s. Everything is modern and looked after it is only getting better and better!
We now have water features, outdoor seating areas and grass areas where children can play, plenty of areas to walk your dogs and do outdoor exercise.

Please tell us what you like and dislike about this area:

I find it very useful that we have a Tesco extra, Sainsbury’s and M&S within our complex so we have plenty of choice. We also have a gorgeous cafe Boulngerie Jade, perfect for your take away morning coffee or to sit in and work! As well as a delicious breakfast! There are 2 great pubs The Guard house and Dial-Arch which both do amazing roast dinners! Or perfect for bar snacks and drinks!
If you fancy a great atmosphere with some oven baked pizzas then head over to Taprooms! Or simply get a takeaway!
Within the Royal Arsenal Riverside there are 2 gyms just for residents one including a pool with jacuzzi which is very relaxing! There is also a cinema room facility and fantastic lounging areas indoors and outdoors.
Royal Arsenal Riverside is very child friendly having many families around including a nursery and doctors inside the complex. You get a great sense of community.

The DLR and woolwich train station is a short walk away, with great links to Canning Town, London Bridge and charring cross . We also have the ferry service getting you to Greenwich, Canary Wharf and Embankment etc!
Remembering the Elizabeth line is opening shortly which is based inside Royal Arsenal complex which is another plus!

Please share one thing (or more) which you wish you had known before you moved in:

find out what is included. Gym/pool/cinema

What is the best feature of your home:

I love the community of my home. I feel very safe.

5
Facilities
5
Design
4
Location
5
Value
5
Management
User submitted image of  Royal Arsenal Riverside, SE18
User submitted image of  Royal Arsenal Riverside, SE18
User submitted image of  Royal Arsenal Riverside, SE18
User submitted image of  Royal Arsenal Riverside, SE18
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments Mollie – we really appreciate you taking the time to write a review.

An ideal area with good-value property and excellent facilities

Review Date Jul 2021

Overall, my impressions of the Royal Arsenal Riverside development are very positive. The area is well-maintained and visually appealing, and sees minimal road traffic meaning that noise levels are generally very low. The location is excellent, both in terms of convenient access to local services such as the DLR and train stations, and also in terms of offering a splendid river view. The area feels very safe at all times, and is home to a local farmer’s market and an upcoming creative district. The planned Elizabeth Line station, within a few minutes’ walking distance, should also offer more convenient travel opportunities. Finally, given all of these positive aspects, I consider my rent to be surprisingly low compared to other similar properties elsewhere in the city.

My only minor criticisms would be some small communication issues I have had as a private tenant when working with the tenancy management agency previously – however, these have not been significant issues, largely just being delays in responses. All other services provided by the management agency have been excellent – the concierge facility in particular has been very impressive. Their employees are unfailingly polite and helpful, and the option to have parcels delivered to them in the event of my absence has been useful on a number of occasions.

Please tell us what you like and dislike about this area:

The development is very conveniently located, with easy access to the local DLR and train stations, and the area is generally quiet and well-maintained. There is a good variety of local shops of all types, as well as a frequent farmer’s market. The upcoming Woolwich Works creative district is also promising, as is the planned Elizabeth Line station.

Please share one thing (or more) which you wish you had known before you moved in:

The intercom system for Building 45 is not set up by default and has no receiver in my flat – I needed to speak to the concierge to get it set up. Before this, I had to deal with several rather confused delivery drivers who could not understand why they could not reach me.

If there is one thing you would change about your flat or property what would it be:

When renting properties in the development, it would be helpful if the listing more clearly stated whether the property is managed by Royal Arsenal Residential or whether it is rented directly from a private landlord.

4
Facilities
5
Design
4
Location
4
Value
3
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Ben – thank you for leaving us a review. We’re delighted that you are enjoying living at Royal Arsenal Riverside – we love having you here!

Come for the gorgeous buildings,stay for the community

Verified Resident
Verified Resident
Review Date Apr 2020

We’ve been here for about 6 years in 3 different flats. We started renting with Royal arsenal residential who were awful, we wouldn’t receive responses when we asked for help with things including when our heating wasn’t working in winter. We also had a lot of trouble getting our deposit back because of made up issues. We’ve since moved into a new flat with London stone and they have been nothing but helpful quickly solving any issues with the flat and in a very friendly manor.
The buildings I have lived in are all kept lovely and clean, the newer ones have a very hotel esque feel to them while the older ones have lovely vintage features as they’re from WW2.

Please tell us what you like and dislike about this area:

The community is fantastic, it’s like living in a small town where people help their neighbors out. Woolwich isn’t without its problems though and it isn’t the safest place especially for woman as there’s been a number of woman followed home and some muggings. I was almost mugged myself last year while walking home.

Please share one thing (or more) which you wish you had known before you moved in:

Most of the buildings are locked into a contract with SSE for their supply. SSE have openly admitted that they charge us a higher standing charge (ludicrously high) because we cannot leave so they don’t have to be in line with competitors.

If there is one thing you would change about your flat or property what would it be:

Unfortunately because we have the original massive single glazed windows it is very hard to keep the flat warm which means our heating bill is much higher than it has ever been.

4
Facilities
4
Design
5
Location
3
Value
3
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi KL, thanks for leaving a review. We think the community is great too! Please follow us on Twitter or Facebook if you want to keep up with all the latest news from the community.

James E review of Royal Arsenal Riverside

Verified Resident
Verified Resident
Review Date Jul 2021

Property management from Rendall and Ritner is very poor: much of our furniture in the downstairs lobby has been stolen. Fire doors and have not been fixed. Service charge amounts are high, often delayed and incorrect. In addition they are significantly higher than the level of service provided. Lifts are slow to be fixed when faulty. Help for residents moving in and out is limited. e.g. no vehicle access ever allowed to Compton House and no trollies to hire.

Lovely preservation of old buildings. More development should be like this. Makes it a very enjoyable place to live and invite people to visit. The natural landscaping is exquisite and something that I value very highly, especially when compared to other new developments. Most new buildings are also nicely designed with brick. Not a fan of the newest Waterside buildings.

Enjoy that the development is a largely car free area, with most parking underground and lots of secure bike parking.

Having a concierge service is great.

So excited for the theatre to open. Love that there are some local shops and cafes, wish there was more of this!

Lots on your doorstep – transport, restaurants, gym, supermarkets, and close to town, and close to open green spaces. Would be good with a hairdresser, vet, pet groomers, bookshop, board game cafe, dry cleaners/tailors, restaurants to draw people in, especially with the arts centre and crossrail opening.

Please tell us what you like and dislike about this area:

Green spaces around the development are hugely valued by residents and used all the time. It would be a real shame for Maribor park to be turned into more buildings, as is currently planned. This is especially the case given the premium on green spaces now working from home is such a mainstay.

Range of local shops fairly poor, made worse by BH proposing to use the ground floor of Building 10 for private accommodation. It would be great if local residents were able to open up local businesses at reduced to maintain the great independent vibe – e.g. hairdressers, cafes. Have also heard that spaces offered are too large. Would be good to have some smaller business spaces so people in the local community can set up permanent business on site.

The continued delay of Crossrail is somewhat inconvenient, though BH have done well to deliver the station ahead of TfL opening. Otherwise transport links are very good.

Well catered for in terms of supermarkets on site.

Noise from across the Plumstead road is very disruptive as a result of poor sound insulation in the old buildings (e.g. loud music).

Recent BH construction projects have been extremely loud and disruptive, especially with weekend working during 2020. This is particularly an issue in summer months when windows need to be kept open.

Rumours of use of Waterside properties for drug hangouts. Regular smell of cannabis throughout development.

Please share one thing (or more) which you wish you had known before you moved in:

Plans to replace Maribor Park with new flats was a surprise and a real shame.

How has the building management responded to any problems or issues you have raised:

BH after sales care great, Rendall and Rittner extremely poor. For instance, lifts take weeks to get replaced, fire doors and intercom take weeks to get fixed.

4
Facilities
5
Design
5
Location
4
Value
1
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi James – thank you for leaving us a review. We’re delighted that you are enjoying the on-site facilities and amenities at Royal Arsenal Riverside. We are also excited about the opening of Woolwich Works.

So much happening

Review Date Feb 2018

This is such a beautiful area. There is a lot of development happening and if you look at the plans for the whole of the riverside development you can see the plans to really create a community with squares and mix of old and renovated buildings. I love running by the river and am enjoying the view and taking it all in – there is so much going on and this part of London is just on the up! Royal Arsenal has given me modern, easy living in an area steeped in history and it allows me to easily connect to other parts of London.

Please share one thing (or more) which you wish you had known before you moved in:

Lots of new things opening all the time – check local instagram and twitter feeds for updates. I love travelling from home to the centre of London by boat!

4
Facilities
4
Design
5
Location
4
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thanks for your feedback – it really is great living on the Thames! The history of the site is something we really worked to preserve, so we’re delighted that you like the mix of heritage and modern architecture – we think this is one of the things that makes Royal Arsenal Riverside unique.

A safe haven

Verified Resident
Verified Resident
Review Date Jun 2019

A very calm place, it looks like a village. Across the road is a complete different place because it is busy. It is a very quick commute to city. Best place to live by the river and the cheapest! My neighbours are very quiet.

I cannot complain about conceirge, open 24/7. And the gym is nice, no pool, 6-7pm is busy but it is good conditions overall.

Double glass windows so you can’t hear anything.

It is very Scooter friendly.

Please share one thing (or more) which you wish you had known before you moved in:

Can keep pets if you request, on the contract it says no though.

4
Facilities
4
Design
4
Location
4
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hello, thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside – we love having you here!

Quiet development, next to woolwich town centre

Verified Resident
Verified Resident
Review Date Nov 2020

The development itself is quiet with a few small shops on site for food and basics. Woolwich town centre is just across the road, and while much busier, has a wider range of shops, though they are not especially to my tastes, and often a bit of a mess. There are also larger supermarkets within walking distance. Transport links are good, with plenty of busses, DLR, mainline, the river boat, and crossrail coming, but who knows when?!
There are a few pubs and restaurants on the Arsenal, all of which are very nice. Across the road in the town centre the pubs are more for regulars only, if you get my drift! There’s a half decent chip shop, and plenty of takeaways.
On the development, there are also gyms, a medical centre and pharmacy, at least one nursery, and often cultural events in the main square.
Overall, its quiet, but close to a busy town centre, with retail parks, cinemas, even central London, all easily accessible.
Street parking is virtually non-existent. If you don’t get a parking space with your property, you’ll have to rent one from someone, otherwise owning a vehicle isn’t really an option. There are a handful of guest spaces via the concierge, or a paid for carpark nearby.

Please tell us what you like and dislike about this area:

Likes: How quiet it is, local small supermarkets, large supermarkets in walking distance, gyms and concierge services, transport links, pubs, restaurants, being next to the river.
Dislikes: Wider area is busy, local highstreet isn’t great, street parking is basically non-existent on the development.

Please share one thing (or more) which you wish you had known before you moved in:

Theres a lot of building work as the development expands, and when I moved in (10 years ago) I had a lot of noisy trucks passing every day ahead of me. But to be fair, that has quietened down a lot as they’ve built nearly everywhere they can now, I think.
And if you can, get a parking space, i turned one down and I regret it!!

3
Facilities
4
Design
3
Location
5
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments Dan – we really appreciate you taking the time to write a review.

Royal Aresenal Riverside is a wonderful place to live

Verified Resident
Verified Resident
Review Date Nov 2020

The Royal Arsenal is a great place to live, rich in history with beautiful architecture. It has a broad range of amenities, including gym, spa, concierge, Tesco, M&S, Sainsbury’s, restaurants and pubs, doctors, dentists, pharmacy, onsite Thames Clippers boat, Zipcar, forthcoming Crossrail with DLR, Southeastern trains and buses across the road. There are lots of green spaces and an amazing waterfront along the River Thames. The property is well designed, impeccably groomed and maintained. There is a great online community and opportunity to make friends locally. The addition of Woolwich Works creative district in 2021 will add great arts and culture options and tranform the remaining miltary buildings. The biweekly farmers market is great as are the festivities at Christmas, GDIF and the Tall Ships. The Royal Arsenal is a wonderful place to live.

Please tell us what you like and dislike about this area:

Woolwich is a regeneration area with lots of diversity and potential with new developments in planning. The transport links are excellent with Southeastern trains, DLR, Thames Clippers, buses and forthcoming Crossrail with London City Airport across the River Thames. The high street has some easential shops like the post office, banks and retail outlets like Lidl, Boots, TKMaxx, Clark’s shoes and local stores. The Tesco Extra has everything you need for a big grocery shop and there are a number restaurant and fast food options like Nandos, pubs and unique international cuisine restaurants. The Thames Cycle path is great for biking to Greenwich or Plumstead. Queen Elizabeth Hospital is very close if needed. There are festivals to bring Woolwich to life, like GDIF and Christmas events.

Please share one thing (or more) which you wish you had known before you moved in:

The online community is very active and supportive to help you with advice and recommendations, buy and sell personal items and meet new friends.

What is the best feature of your home:

Stunning views of the River Thames and beautiful development.

5
Facilities
5
Design
4
Location
4
Value
4
Management
User submitted image of  Royal Arsenal Riverside, SE18
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for taking the time to leave us a review Kevin – we really appreciate the feedback. The history of the site is something we really worked to preserve, so we’re delighted that you like the mix of heritage and modern architecture – we think this is one of the things that makes Royal Arsenal Riverside unique. We are glad to hear you are enjoying the on-site amenities.

Love living here!

Verified Resident
Verified Resident
Review Date Jul 2021

I really enjoy living here and have just renewed my tenancy for another year. Most people are very neighbourly and friendly. The gym & pool are great quality and a big plus of living here. The property management staff have always been very helpful and welcoming to me. I really like how secure the parcels are dealt with when they go to the concierge. I always feel really safe in the development.
The design of my flat is great and I’ve never had any issues. The buildings are really well insulated which is great in the winter but killer in the summer.

There could be some more restaurants/shops in the area, but the Saturday farmers market makes up for it and gives a lovely community vibe.

I could do without the occasional anti-social behaviour on the street below me (loud cars, arguing, shouting, music playing). Maybe increased security at night could be beneficial.

Overall though, love living here!

Please tell us what you like and dislike about this area:

Good:
– Great public transport links (will be even better when the crossrail opens)
– Good amount of shops (M&S and Tesco so close are a plus)
– Parking is pretty good, the concierge is always helpful in giving parking permits to guests

Bad:
– Could do with some more good restaurants, all we have is two very similar pubs and an Italian restaurant that is usually closed. A breakfast place or another cafe would be great.
– Often groups of people will drive sport cars around the development late at night and blare out music which is a big nuisance.

Please share one thing (or more) which you wish you had known before you moved in:

That the crossrail was going to be as delayed as it was. I was told it would be open Autumn 2020 when I moved in May 2020. It’s now going to be mid-2022. The commute into London on the DLR isn’t great but it’s manageable for now.

How has the building management responded to any problems or issues you have raised:

I had an occasion where I had a parcel stolen from the lobby of my building. The building management were so helpful in tracking it down, checking CCTV and sorting it with me.

5
Facilities
5
Design
5
Location
4
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Emily – thank you for leaving us a review. We’re delighted that you enjoy the community and living at Royal Arsenal Riverside – we love having you here!

Lovely home

Verified Resident
Verified Resident
Review Date Sep 2019

I have reasonable space, it is good value for what it provides.
My favourite feature has to be the unique design.
I feel safe in my flat and In the surrounding areas.
I have not had any issues with the building so far so I can not comment on the building management.

Please tell us what you like and dislike about this area:

I like the design and that it’s quiet and the proximity to the station .
I have no dislikes

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew that the cross rail would be finished late and that the walls are thin.

3
Facilities
4
Design
5
Location
5
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for taking the time to leave a review – we enjoy the unique designs too!

Lovely area and design

Verified Resident
Verified Resident
Review Date Nov 2020

My development on Royal Arsenal is lovely design because it is only 6 floors. I do think the one bedroom apartments are very small and should definitely be bigger so people would be likely to want to live here long term.
The community is amazing, the postman are great and the cleaners and gardeners do a wonderful job in keeping the external areas well kept.
The concierge I find the worst part of me living here as they can be very rude to my guests / visitors who need a parking permit space for their couple of hours stay. Concierge staff have been very rude, and makes my guests feel unwelcome which is not nice considering they are my guests.
There are constant intercom issues also.
There should definitely be more free parking space available as I refuse to pay £70 plus per month for parking on top of all my other fees. As an owner of a property, parking should be automatically provided to me for free.

Please tell us what you like and dislike about this area:

I like that Royal Arsenal Riverside looks affluent in terms of design.

I wish it was less open because now you have troublesome people trying to hang around this Royal Arsenal neighbourhood. I liked that our Wellington park was also not busy prior to lockdown. I preferred when there was a gate on the main road in front of Dial Arch so Royal Arsenal was more closed.

Nonetheless I also like the diversity of shops in main high street Woolwich.
I do think royal arsenal riverside could have more diversity in terms of shops as well as an upmarket hotel.

Please share one thing (or more) which you wish you had known before you moved in:

That I wouldn’t be able to view the internal water feature of the building as I’m in the exterior part.
That there is restricted parking and no free parking for residents.

If there is one thing you would change about your flat or property what would it be:

I would like my flat to be larger and come with parking.

4
Facilities
5
Design
5
Location
5
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for taking the time to leave us a review Lani, we really appreciate the feedback. We are glad to hear that you are enjoying the welcoming community.

Excellent development with an energy problem

Verified Resident
Verified Resident
Review Date Jul 2021

Excellent development in general. Its beautiful, the apartments are great, has decent amenities on site, the concierge team are excellent and the site is really well looked after. The transport links are great with DLR and national rail with a thameslink link just over the road, and crossrail coming soon tm.

Unfortunately the general area of woolwhich isnt too ideal for take outs and restaurants, what there is is good, but lacking variety.

The most infuriating problem about the estate is the energy supplier. The estate has a heat network and private wire, which means that the only supplier you can use is SSE energy. As there is no competition, their prices are much higher than one would expect, the standing charge in particular. In summer when you do not need heating on, the heating bill is still roughly 2/3rds of the winter bill despite the much higher usage, due to the high standing charge. Their network has also proved unreliable in the past year with a few power outages and semi-regular heat outages. They have given specific outlines of what they are doing to fix and it does appear to be working, but pricing being higher than average is not being dealt with.

Great place to live, as long as you come in aware of the energy situation.

Please tell us what you like and dislike about this area:

Good – transport, scenery, apartments and complexes, concierge and development team, nearby parks, tesco and bakery onsite
Bad – energy pricing, take out variety (mostly pizza), restaurant variety but the o2 is a short bus away, seagull noise

Please share one thing (or more) which you wish you had known before you moved in:

The Energy situation. As stated in review –
The most infuriating problem about the estate is the energy supplier. The estate has a heat network and private wire, which means that the only supplier you can use is SSE energy. As there is no competition, their prices are much higher than one would expect, the standing charge in particular. In summer when you do not need heating on, the heating bill is still roughly 2/3rds of the winter bill despite the much higher usage, due to the high standing charge. Their network has also proved unreliable in the past year with a few power outages and semi-regular heat outages. They have given specific outlines of what they are doing to fix and it does appear to be working, but pricing being higher than average is not being dealt with.

What is the best feature of your home:

The flat we have is bottom floor of West Carriage House, with a beautiful terrace and lagoon area and fountains running throughout the day, its amazing.

3
Facilities
4
Design
4
Location
3
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Chris – thank you for leaving us a review. We’re delighted to hear that you are enjoying the on-site facilities, amenities and transport links at Royal Arsenal Riverside.

Excellent but Could be Better

Verified Resident
Verified Resident
Review Date Jul 2021

This is undeniably a beautiful place to lice. The heritage building facades are gorgeous and the new builds going up are attractive and sympathetic to their surroundings. I love Maribor park and the new fountain area. However, there are aspects of living life in these buildings that are extremely frustrating. For instance, our flat has no electrical sockets along one entire side of the property. I’m addition our building (building 45) has had serious issues with WiFi lately as a result of shoddy BT cabling work in the cabinet, and they don’t seem to be able to resolve it. Also, our front door is completely solid which means our internal hallway is pitch black even in broad daylight. We are unable to change it because the doors need to be uniform. Also, the BT master socket for our flat was put into the boiler/utilities cupboard where there is no power socket. This means that broadband signal is automatically going to be worse. There are little things like that, where, if more efforts were out into the provision of services and the livability of the spaces at the outset, this would be a much better place to live.

Please tell us what you like and dislike about this area:

Our street is facing the river and a result is fairly quiet. However, I still don’t feel safe walking around after dark and we regularly witness scary antisocial behaviour on the river path. It seems like more of an effort should be made to encourage new business, restaurants and cafes to open here. There are a lot of empty retail units and no sign of places becoming occupied. Compared to other nearby developments, such as Royal Wharf nearby, we have hardly any businesses that I would opt to frequent. It would be really nice to see a large brand coffee shop like a Starbucks open in the development, and a bar or pub that isn’t owned by Young’s! I am really appreciative of the recent addition of rotating street food stalls at the gates and the rejuvenation of the Farmer’s Market twice monthly, which are great improvements to the quality of the neighborhood.

Please share one thing (or more) which you wish you had known before you moved in:

A pleasant surprise for us was how convenient and wonderful taking the Thames clipper is. Marketing materials at the time did not seem to emphasize this but it is one of the factors that has greatly improved my daily quality of life. Also, there were a lot of things we found out along the way. For instance, the historic buildings have appalling air circulation. As a result, if you don’t buy a dehumidifier, you are going to have mould and condensation on most surfaces near the windows, and there will be no way of drying laundry! It took us a year to figure this out.

How has the building management responded to any problems or issues you have raised:

The building management are generally very helpful.

3
Facilities
4
Design
4
Location
3
Value
4
Management
User submitted image of  Royal Arsenal Riverside, SE18
User submitted image of  Royal Arsenal Riverside, SE18
User submitted image of  Royal Arsenal Riverside, SE18
User submitted image of  Royal Arsenal Riverside, SE18
User submitted image of  Royal Arsenal Riverside, SE18
User submitted image of  Royal Arsenal Riverside, SE18
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi J, thank you for taking the time to leave us a review. Your photos of Royal Arsenal Riverside are lovely. If you have any concerns you wish to discuss further, please contact us at rare.information@berkeleygroup.co.uk

Lovely buildings and great riverside location with good transport links.

Verified Resident
Verified Resident
Review Date Nov 2020

The development is really lovely with lots of old buildings, kept flower beds and some newly installed water features along the riverside.
The residents gym is small though there are plenty of other gyms nearby if your into fitness.
The concierge are generally helpful but parking is an issue. If you dont have your own space you need to request a parking permit which sometimes they are reluctant to give and usually a space till 8am the next day is the maximum you’re going to get which is annoying if you are an occasional car user.

Please tell us what you like and dislike about this area:

I think the area has a lot going for it. Theres 2 really nice gastropubs on the development with a bar/pizza restaurant and a very tiny but nice Italian near the river. There are also multiple convenience stores tesco, sainsburys and M&S as well as a medical centre. The concierge is also very useful!
The transport links are good and I particularly enjoy taking the thames clipper boat. The town centre has improved over the years but it could do with a bit of an upgrade.

Please share one thing (or more) which you wish you had known before you moved in:

There is no real street parking. There has also been lots of building work going on for the past few years and whilst the area is generally quiet the lorries can make quiet a bit of noise as they go past.

4
Facilities
4
Design
5
Location
3
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for leaving a review Dominique. The history of the site is something we really worked to preserve, so we’re delighted that you like the mix of heritage and modern architecture – we think this is one of the things that makes Royal Arsenal Riverside unique. We are glad to hear that you are enjoying the on-site facilities.

Generally a happy resident

Verified Resident
Verified Resident
Review Date Nov 2020

I live on building 50, I am very pleased with security and maintenance,the hallways are cleaned and hoovered every day. Litter and debris are always kept on top of, good security presence. My only complaint would be the barrier on malborough rd where instead of just pressing for building 50 and then the apartment number the guest has to scroll through all the other building numbers and then scroll through all other apartment numbers to call to get you to let them in. This is time consuming and confusing for the guest and many times I have had to walk down to the barrier to let them in

Please tell us what you like and dislike about this area:

Love the Riverside location and the services for security and property . Maintenance are always picking up litter and gardening etc and security check my front door every day.

Please share one thing (or more) which you wish you had known before you moved in:

About residents parking

What is the best feature of your home:

Still waiting for replacement microwave 3 months after reported

5
Facilities
5
Design
5
Location
5
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for taking the time to leave us a review Nat – we really appreciate the feedback.

Overall Quite Happy

Verified Resident
Verified Resident
Review Date Jul 2021

The design is wonderful and efficient. I rarely have to wait for an elevator, and when I do, waiting in the brightly lit, clean foyer of my building is not a problem. The layout of our flat is spacious and logical, and never feels cramped. The facilities are good, although I wish Naval House had access to the Waterside Club– as residents of the Royal Arsenal Riverside who are willing to pay for memberships, it seems unfair we are barred from those facilities, whilst our neighbours either side of us get to enjoy them.

Please tell us what you like and dislike about this area:

I feel well-connected to a variety of food shops, leisure facilities, and open spaces. The convenience of the DLR is amazing, and with the Elizabeth line in the works, it will only improve my commute into London. Bin collection is great, traffic noise is tolerable. There is some worry about the safety of the area opposite the development, towards the Tesco Extra, but I overall feel fairly safe.

Please share one thing (or more) which you wish you had known before you moved in:

I wish we had been informed there was extensive construction happening to the face of our building– the noise and lack of privacy, as well as inconvenience of being unable to use the balcony that helped sway us into renting here, is not fair. Would have loved to been told there was work going on prior to move-in.

What is the best feature of your home:

The view from our wraparound balcony– being able to see the Thames, Shard, and some distant hills all at once is amazing.

3
Facilities
4
Design
5
Location
4
Value
3
Management
User submitted image of  Royal Arsenal Riverside, SE18
User submitted image of  Royal Arsenal Riverside, SE18
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for taking the time to leave us a review Jenna, we really appreciate the feedback.

Love the RA – great character

Verified Resident
Verified Resident
Review Date Jul 2021

Conscierge services are great for buildings which have them. All of the buildings have their own unique character while fitting together as a whole. Decent facilities – 8/10. Great estate maintenance including gardening. Estate management is not overbearing, quality of life rules generally make sense. Most neighbours are respectful but if you are unlucky to have a noisy neighbour who likes their parties there can be little estate management can do.

Please tell us what you like and dislike about this area:

Great links to DLR, River Boat, Rail and Bus and of course the upcoming Crossrail, plus Thames Path walking/cycling routes

Plenty of convenience shops on the estate plus many more shops in the town centre 5-10 mins away.

Great cafes and several pubs on the estate, plus gyms, pharmacy

Plenty of green space

Negatives – occasional bursts of bike theft, occasional mugging reported in social groups, plus mostly minor antisocial behaviour. But generally at night and feels very safe during social hours.

Please share one thing (or more) which you wish you had known before you moved in:

There’s a fair bit of footfall from Woolwich main and so it’s not quite got the full ‘gated community’ feel which was indicated initially

What is the best feature of your home:

The views from the window – green space, dog walkers, the Thames and beautiful buildings

5
Facilities
5
Design
4
Location
4
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Ashley – thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside – we love having you here! The history of the site is something we really worked to preserve, so we’re delighted that you like the mix of heritage and modern architecture – we think this is one of the things that makes Royal Arsenal Riverside unique.

Loads of transportation

Verified Resident
Verified Resident
Review Date Jun 2019

Royal Arsenal is very neat and clean and upcoming….the best part of the location is that there are loads transport facilities and with up and coming cross rail you could be in central London within 12 minutes to Bond Street. The biggest adavantage is the cross rail will go direct to Heathrow.

This is a brilliant and up and coming area with load of heritage.

Please tell us what you like and dislike about this area:

Transports

Please share one thing (or more) which you wish you had known before you moved in:

Just need to get rid of the older buildings which is in the process.

4
Facilities
5
Design
5
Location
4
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Mohamed – thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside– we love having you here!

Great facilities and comfortable property to stay

Verified Resident
Verified Resident
Review Date Sep 2019

The development is very well kept and there are plenty of facilities for residents to make use of. The pool is the most unique thing about this development and was a massive pull factor for me in purchasing this property. I also do like the space of the property. There’s enough space for couples or young families to settle down and live long term.

Please tell us what you like and dislike about this area:

I like the local shops in the area they are very useful and prevent you from travelling far in order to get what you want. I don’t like the litter that is sometimes found it the area but that can be improved.

Please share one thing (or more) which you wish you had known before you moved in:

Nothing

5
Facilities
4
Design
5
Location
5
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi – thank you for leaving us a review. We’re delighted that you enjoy the homes and facilities at Royal Arsenal Riverside.

Building 45, Royal Arsenal

Verified Resident
Verified Resident
Review Date Aug 2020

The buildings are beautiful and that is a great start. It is mostly very quiet but I do tend to find noise can carry. So you will hear an excitable dog – but that is not a bad sound.
The building I live in (Building 45) never has any issues which cannot be repacked very quickly. Property management and concierge are very good. It’s overall, a great place to live for London.

Please tell us what you like and dislike about this area:

I like the history about Royal Arsenal. It has a character where no place really has. And equally, the new development brings youth to it.

Please share one thing (or more) which you wish you had known before you moved in:

Royal Arsenal is a nice place to live but you tend to see people from outside Royal Arsenal entering the estate on mopeds causing problems. At times, it can be very uncomfortable but it’s rare. There’s a Facebook community group who like to highlight these issues – take it all so tv a lunch of salt.

How has the building management responded to any problems or issues you have raised:

Yes always. The management have been quick to respond or to get the right people over to you.

5
Facilities
5
Design
5
Location
3
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments Kevin – we really appreciate you taking the time to write a review. We are glad to hear that you are enjoying the property management services and living at RAR.

Royal Arsenal Review

Verified Resident
Verified Resident
Review Date Nov 2020

The development is great, has plenty of space and the facilities are good too. The common areas have carpets, what I don’t agree because make it difficult to clean and expensive as well. Considering the heat waves, I think the designer should pay more attention to some rooms that get really hot during summer, more than the others, and predict some better air circulation or brises.
The facilities are great, but they are always in maintenance and its weird thinking that such a new building needs all this testes and maintenance constantly.
Bigger balconies could avoid more shared window cleaning, and definitely could be predicted in some apartments.
The utility room is too small.
There are some aspects of the apartment design, for example, the room between the bedrooms for me seems to be a dead space.

Please tell us what you like and dislike about this area:

The location, next to the river, is a great benefit if you like to exercise or just go for a walk around, There are many shops around the development, that’s a great benefit if you have small children as well.
Few concerns about some inappropriate behaviour of people using drugs next to the station, that makes you feel a bit insecure, especially if you are travelling home during night time.

Please share one thing (or more) which you wish you had known before you moved in:

That the new underground line would be delayed for considerable years,

If there is one thing you would change about your flat or property what would it be:

I would prefer no carpets in the apartment. It’s easier to clean, and considering the hot weather during summer and that the heating has good efficiency,

5
Facilities
3
Design
3
Location
5
Value
3
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for taking the time to leave us a review Marcella– we really appreciate the feedback.

RARE

Verified Resident
Verified Resident
Review Date Jun 2019

Beutuful spot on the Thames with a lot of regeneration and development taking place. Transport links are excellent and set to get better with cross rail opening in the next coupke of years.

Flats are well built to a high standard and the grounds well maintained.

Very happy to move here!

Please tell us what you like and dislike about this area:

A better selection of bars amd restaurants wound be nice

Please share one thing (or more) which you wish you had known before you moved in:

That cross rail was going to be delayed!

4
Facilities
5
Design
4
Location
4
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Jig – thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside – we love having you here!

Great but could be better.

Verified Resident
Verified Resident
Review Date Jul 2021

Do not like the look of the new towers, feel as though they really do not fit with the beautiful old style that the main part of the development is.
Facilities…there really are not enough to match the increase of residents, very very frustrating to see Berkley are trying to change Recent plans to omit planned additional services.
Parking is a massive massive issue. I needed to call out a oven repair company they arrived and consierge could not provide me a permit for them despite there being plenty of spaces, the policy around this really needs to be looked at.

Please tell us what you like and dislike about this area:

Love living here, sad however that there are not more facilities being provided to support the additional residents.

Please share one thing (or more) which you wish you had known before you moved in:

Ridiculous balcony restrictions and rules and the fact they are not maintained very well, yet as a resident you still have to pay for the cleaning of them and the glass etc. Does not seem fair or balanced.

How has the building management responded to any problems or issues you have raised:

On the main part very responsive, I feel they would like to assist more but are held back by higheranagent policy decisions

3
Facilities
4
Design
4
Location
3
Value
2
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Mike, thank you for your feedback – glad to hear that you enjoy living at RAR. We are sorry to hear about your concerns – please contact us at rare.information@berkeleygroup.co.uk if you wish to discuss this further.

Come See Royal Arsenal

Verified Resident
Verified Resident
Review Date Jul 2021

The open spaces here are beautiful, there are featured fountains, which have been used at weekends, keeping people cool in the heat wave. People bring their picnics and let the children cool down in the fountains. Bees and butterflies make most of the meadow flowers and the roof top grasses on all the tower blocks. The Saturday market on site has many food and craft stalls that in my opinion are amazing, worth a visit. There are several on going projects that were sadly put on hold because of Covid-19. Thankfully they are back on track, excuse the pun even the new Crosswell station is again underway. Many arts and crafts, and a theatre are being put into the mix, and an atrium with more shops etc. Never thought this would be in woolwich Arsenal as I’ve lived near by for many years. But I’m am very impressed with this complex and love living here.

Please tell us what you like and dislike about this area:

The bars and restaurants provide excellent food and drink, and excellent service. The dial arch cater for dog walkers too! The have events on weekly to keep everyone entertained. There is the Guard house providing excellent cocktails. Many other restaurants and bars within the complex. There are residents gym’s and if you are lucky enough to live in one of the blocks, there is also a private swimming pool. Large Tesco across the market square provides all your shopping needs, there is also a tesco express on site for your essentials. In town centre you have Iceland, Lidl, Sainsbury’s, Marks and Spencer’s food hall. On site you have Barclays, in town centre you have a NatWest. Many clothes shops including TKMAX, Sports Direct, Primark, there is a boots, superdrug, savers, Holland & Barrett etc etc. There are several car parks available for visitors. It can get a bit tight though so if you can visit by public transport it’s recommended.

Please share one thing (or more) which you wish you had known before you moved in:

We have recycling units under our sink for food waste, however there are no food waste recycling bins inside the building. The brand new buildings ( where we used to live, had to move because of circumstances due to Covid-19 and furlough) The new buildings have recycling bins for everything, food, clothes, electrical appliances etc. ALL FLATS should have this provided as there is plenty of room in refuse areas for this.

What is the best feature of your home:

My building has the roof top garden left for the bugs, ie Bees and butterflies to help pollinate the landscape. Our building has a promenade which is on the first floor where there is a communal garden, excellent open space. My top floor flat has a Sun room which we can use all year round.

5
Facilities
5
Design
5
Location
5
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Michele – thank you for your review. We really appreciate your feedback and are glad to hear that you have been enjoying living at RAR, along with the local amenities and green open spaces.

Community spirit. Clean and safe area

Verified Resident
Verified Resident
Review Date Jun 2019

I have lived here since 2011 and seen the area change. Having lived in many areas in london i can say woolwich arsenal is unique. Transport links are great and there is so much on the doorstep. Several good places to eat, gyms and more. I cant recommend living here enough

5
Facilities
5
Design
5
Location
4
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thanks for your feedback Aaron and it’s great to hear that you feel at home! We also love the community atmosphere at Royal Arsenal Riverside.

Quite nice, and recommend living here

Verified Resident
Verified Resident
Review Date Sep 2019

We live in one of the older developments, and I liked the unusualness of the building, with high ceilings and dated look. The facilities are good quality and the shared concierge has great service. We have our own gym facility, but no pool like the other residents

Please tell us what you like and dislike about this area:

Crossrail was promised to be open a year ago, but it still hasnt been open with many delays. DLR is closeby but still takes an hour to get to central london. but other than that the area is great, good amount of shops, and our side of woolwyis relatively safe

Please share one thing (or more) which you wish you had known before you moved in:

I’ve seen how this area developed over many years, so finding out how this area grew was a pleasant surprise

4
Facilities
4
Design
4
Location
5
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for leaving a review Angela. The history of the site is something we really worked hard to preserve – we think this is one of the things that makes Royal Arsenal Riverside unique.

Nice apartments, facilities need work

Verified Resident
Verified Resident
Review Date Jul 2021

The development is really nice. The flats are a really good size, beautiful kitchens, and the hallways and lobbies for the buildings feel like care and effort has been put into them. Everything is done to a high standard.

The pool/gym facilities are good, however, as more and more flats are built, the facilities will be harder to access and need more maintenance. The cinema already isn’t in good shape, the vitality pool has had a broken hot tub for months, the changing rooms heated floor no longer works. These things will only deteriorate without further investment, but also additional facilities to be built with the new buildings. The current pool isn’t big enough for the flats already here.

Please tell us what you like and dislike about this area:

The development is really nice, has shops, bars, green spaces – so everything is super close. The train station is also only over the road with good links into london.
There is issues with people using the flats as air bnbs, this leads to a lot of noise, and also rubbish dumped in random places.

Please share one thing (or more) which you wish you had known before you moved in:

An understanding of the fact that some of the apartments are used as party flats for air bnb.

If there is one thing you would change about your flat or property what would it be:

If I could change one thing, I would make the bin store easier to access

2
Facilities
4
Design
4
Location
4
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Dan – thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside – we love having you here!

Developer Berkeley Homes – Not taking responsibility

Verified Resident
Verified Resident
Review Date Jul 2021

The development changes annually, numerous buildings are being constructed at any given time, this inevitably brings dust, noise and disruption. Buildings have also been constructed with strong objections by the local residents, in some cases blocking light, obstructing pleasant views which have not been lost, the developer Berkeley Homes does not take any notice as clearly they are only in it to make a profit.
Berkeley Homes also did a review of the fire precaution work in my building following the Grenfell fire, as a result, lease holders have been burdened with massive bills to rectify the sub standard fire precautions which had not been properly built into the building during its construction. Berkeley Homes offered no funding what so ever to assist lease holders for the additional burden of this cost, which came in the middle of the COVID-19 crisis when most people were already struggling financially and/or had uncertainties about their future.
The Concierge service only provides some services to some buildings, if you live in a building belonging to a housing association, you won’t get all of the services, when you get some your treated very differently, negatively and as if you shouldn’t even be here.

Please tell us what you like and dislike about this area:

The facilities within the local area are generally good, there are a number of supermarkets both large and small. There are plenty transport links via DLR, National rail, Bus connections and soon Crossrail. The area is served by numerous leisure facilities including swimming pools and gyms

Please share one thing (or more) which you wish you had known before you moved in:

Only interested in raking in the money and giving nothing back

2
Facilities
2
Design
3
Location
2
Value
2
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for taking the time to leave us a review – we really appreciate the feedback. Please email us at rare.information@berkeleygroup.co.uk if you would like to discuss this further.

Good flat to live in.

Verified Resident
Verified Resident
Review Date Jul 2021

The building is very nice, and the facilities. I would just said they could add a microwave in the one flat apartment. And also the windows if they could open a bit more it will be helpful. The balcony floor is a bit annoying because things can get in the middle and is hard to clean it. And I don’t really like having carpet on the bedroom. And the one thing I do not like is having to stick with SSE. There is problems and they are so expensive.
And the lift it gets stuck a lot of times. Lucky there is 2 but it happens so many times, at least in the 6th floor where we live it gets stuck and it can be 5 min until it moves or the door opens.
The facilities with the pool, gym etc are really amazing, bad thing when they are not working. But really nice.

Please tell us what you like and dislike about this area:

The shops around are good because you can find pretty much everything you need. The transports are okay, the bad thing it might be when the train gets delay or when they are cancel. And the waiting for the Elisabeth line.
The parking is a bit tricky sometimes. And the bad part of Woolwich is the knife crime and bike stealing. But overage is good.

Please share one thing (or more) which you wish you had known before you moved in:

Is a nice area to live. Just Prepare the pocket for the bills. And there is Facebook groups from the neighborhood and they are really helpful.

How has the building management responded to any problems or issues you have raised:

I am renting with an agency. So I did not go to Berkley homes.

5
Facilities
5
Design
4
Location
3
Value
3
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thanks for your feedback Noemi – it’s greatly appreciated.

Relaxed, safe in an active community

Verified Resident
Verified Resident
Review Date Sep 2019

The concierge service is great, very convenient as they look after my mail. There’s a decent amount of shops but that could be increased. We also have a gym service which i use but no pool service. My apartment is spacious, reasonably modern. It was unfurnished when I moved but it came with a balcony which is nice! The neighbours are also nice which I like.

Please tell us what you like and dislike about this area:

I love the community, there many events happening which is exiting. i would also say this area is pretty safe and theres a friendly vibe around the area

Please share one thing (or more) which you wish you had known before you moved in:

No surprises, everything was great! however I wish I knew crossrail would be delayed

3
Facilities
5
Design
4
Location
3
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments – we really appreciate you taking the time to write a review.

RAR- True Living reflection of Resident since 2011

Verified Resident
Verified Resident
Review Date Jul 2021

Quality of apartments – doors windows to internal kitchen appliances all electrical fittings etc…decorated to high standards
Hence why we brought more properties
However Area has gone over crowded and congestion since we’ve been residing here
Us and other residents neighbours here participated in walk around monthly meetings with RR- estate- nothing positive
No issues and problems identified to help resolve. After, sales of these apartments especially after the 2-years warranty ends
Customers services absolutely appalling
No help or assistance to help & sort with items of electrical or internal kitchen or bathroom, decorations, any items related to existing property purchased from Berkeley Homes, sales people only there to sell over-priced- huge amounts prices for new apartments which are smaller in size to older & previous properties bought RAR. Only plus point living near river & prospects of cross-rail for future transport

Please tell us what you like and dislike about this area:

Living RAR -Aug 2011, vast changes in sky-line more apartments making area feel congested like a concrete jungle! All other aspects Facilities are absolutely fabulous variety of shops, bars & restaurants for fine dining as well as daily coffee-shops etc.. ambiance wonderful areas-superbly kept neat & tidy clean, well lit evenings. Providing us with 24/7 concierge service charge applies for facility to have & use
Lifts & buildings, corridors always kept cleanliness especially during Covid & post pandemic making residents feel safe. Only
Car-park issues, even if we notify RR, never gets addressed ( drugs problems)
Cars are not checked Warehouse for illegal parking permits vehicles are not registered with correct legal cars permits
Too many loud events regularly daily weekly- RR to generate more income, this is not favourable to residents who require peace relaxation especially after work day
Residents are only notified 1-day advance although these venues are booked well in advance-prior to notifying all residents- Why? Residents views….hence stopping events going ahead!!. More Anti-social behaviour has really gone to a higher-level, non-residents causing nuisance well after midnight & early hours. No patrolling of areas especially around Number One Street Dial Arch entrance by Guard House. Non residents are allowed to roam around areas children & dogs roaming around fountain Duke of Wellington Avenue near Imperial Waterfront Concierge- Gym take £30 for induction which only show-round 10-mins Not yet able to use any gym facilities-property Hampton Apartments brought since 2017, all full classes booked!!
Finally was promised “ Cross Rail” since 2009, hence moved to area. Plus point love clipper on door-step access to O2
Areas around the riverside tranquility at times when not peak- periods. Lovely peaceful fresh air around river banks.

Please share one thing (or more) which you wish you had known before you moved in:

Sales of new apartments the show room and staff, helpful very knowledgeable of development quality always of the new builds. But, totally had BAD experience of after sales delivery hand over of all three apartments no help or assistance and especially after 2-years warranty terrible services from customer care. RR no help to understand residents problems or queries
No accountability or liability once apartments sold to home owners, yet their approach before purchasing of properties
Stating promises “ RAR” caring and supportive family for all residents always

What is the best feature of your home:

Quality of apartments building all inside corridors and outside congressional areas neat tidy and clean
Accessibility to shops, restaurants and bars excellent together with transportation

5
Facilities
3
Design
4
Location
3
Value
2
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Rahmans, thank you for taking the time to leave us a review – we really appreciate the feedback. Please could you contact us at rare.information@berkeleygroup.co.uk to discuss your concerns regarding the property management and customer service teams.

Exciting Place to Live with Rich History

Verified Resident
Verified Resident
Review Date Jun 2019

I moved to the Royal Arsenal Development around five years ago and can honestly say, I could not be happier with the way that Berkeley have developed the site; making excellent use of historic buildings to preserve the heritage, whilst accounting for numerous modern conveniences.

Please tell us what you like and dislike about this area:

Mix of heritage, combined with modern architecture.
Can sometimes feel a little like you’re living on a building site, though the results are well worth it.

Please share one thing (or more) which you wish you had known before you moved in:

Hot water is provided by an on site green energy source which is significantly more expensive to maintain than paying for grid supplied hot water; a cost which is passed onto the home owner.

5
Facilities
5
Design
5
Location
4
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for leaving a review Jacob. The history of the site is something we really worked to preserve, so we’re delighted that you like the mix of heritage and modern architecture – we think this is one of the things that makes Royal Arsenal Riverside unique.

Lovely area, but starting to struggle

Verified Resident
Verified Resident
Review Date Jul 2021

The facilities depend on the building you live in. Some have bike racks, gyms, swimming pools etc, whereas many have just basic facilities. In my building, one side of the building had a lovely lobby reception area, whereas the other side is basic, and is rarely even painted – there’s a clear demarcation between rented and owned.
The managers do their best, but this is a huge development now, and they just don’t have the resources to do everything needed.

Please tell us what you like and dislike about this area:

I’ve lived here 12 years and love it. Sadly, the area is becoming increasing impacted by ASB and security issues. There’s very little parking available, but we are very close to the mainline, DLR and ferry services. Plus, Crossrail is coming….allegedly!

Please share one thing (or more) which you wish you had known before you moved in:

Find out about your neighbours. Mine are lovely, but there is a lot of ASB and theft in my building, and this causes a lot of problems.

How has the building management responded to any problems or issues you have raised:

Slowly. I reported damp in July last year, and staff changes meant that the issue wasn’t followed up, and wasn’t put right for nearly a year.

3
Facilities
4
Design
5
Location
4
Value
3
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Sally – thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside – we love having you here! If you have concerns you wish to discuss further, please contact us at rare.information@berkeleygroup.co.uk

Have changed my perception of the area and everything in walking distance

Verified Resident
Verified Resident
Review Date Jul 2021

I really like the development and it has surprised me. I grew up 20 minutes from here and Woolwich had a reputation for being quite run down so I never would have considered living here. The regeneration done in the area is very impressive and I live how the historical buildings have been preserved. Friends visiting me are all now very surprised and jealous considering the stigma Woolwich has! I like the ‘campus’ feeling of the development and that everything you need is here if you choose to use them – dentist, GP, supermarket, wellness club, gym, open spaces, etc. It’s a shame the dentist is not an NHS one but there are some available nearby outside the development. Overall I have really enjoyed living here and the properties seem to be managed quite well.

Please tell us what you like and dislike about this area:

Great selection of local supermarkets available and places to socialise like the local pubs and Saturday market. Having the DLR, train and Thames clipper as options to get into central London are extremely convenient. The green near Building 36 is a great place to relax and have a picnic or lunch break – really valued by those of us without balconies as it allows us to get outside of the apartment for lunch and enjoy the sun during this extended work from home period. Recently there have been mild disturbances like loud residents, loud music played from speakers in the park, local car alarm going off frequently – we have single pane windows so don’t have much of a barrier against this.

Please share one thing (or more) which you wish you had known before you moved in:

Can be difficult to obtain temporary parking permits for visitors, and if the concierge does not provide one you need to be prepared to get your guest to drive a bit away from the development to park for free.

How has the building management responded to any problems or issues you have raised:

There havent been any issues so far that have needed building management to be contacted.

4
Facilities
4
Design
3
Location
4
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for leaving a review Vanessa. The history of the site is something we really worked to preserve, so we’re delighted that you like the mix of heritage and modern architecture – we think this is one of the things that makes Royal Arsenal Riverside unique. It’s great to hear that you are enjoying the on-site amenities.

Royal Arsenal – a promising development with some flaws

Verified Resident
Verified Resident
Review Date Jul 2021

I love the aspects of Royal Arsenal where the site’s history have been incorporated into the redevelopment, such as the old house on No 1 Street and the forthcoming Woolwich Works buildings.
I much prefer living and spending time in the mid-rise buildings (approx 6 floors) on the site than the newer high-rise buildings, which feel discordant with the area, particularly the work currently being carried out on Building 10.
I am not happy with the way facilities are different depending on which building you live in – as a Warehouse Court resident, I do not have access to the swimming pool, for example.

Please tell us what you like and dislike about this area:

There are several very nice pubs/restaurants, although the value for money in the Youngs pubs is fairly low. There are also multiple empty commercial lots on the development, particularly around Officers House, and it feels a shame that these are not utilised.
Transport links are ideal for buses and the DLR. The opening of Crossrail would make travel much more convenient, although I worry about whether it would make the open spaces around the entrance more crowded.
Traffic noise is generally fine and I have never had a problem with bin collection, but parking is expensive.

Please share one thing (or more) which you wish you had known before you moved in:

More high rise building was being carried out on the development, which would block my views and damage the overall design of the development.

How has the building management responded to any problems or issues you have raised:

I have not raised any issues with building management.

4
Facilities
4
Design
5
Location
3
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for leaving a review Alice. The history of the site is something we really worked to preserve, so we’re delighted that you like the mix of heritage and modern architecture – we think this is one of the things that makes Royal Arsenal Riverside unique.

Lots of different style buildings and flats, from converted warehousing to modern flats

Verified Resident
Verified Resident
Review Date May 2022

Decent designed and sized flats, with most 2 bed flats having 2 bathrooms. Lots of different style buildings and flats, from converted warehousing to modern flats. Not had much need to deal with the property management from Rendall & Rittner, but when I’ve needed to I can’t say it’s been very good. Very slow to no replies to emails and phone calls and took 4 months to get a refund on some plumbing work we needed to have done that was actually an issue outside our flat, but we were dealing the effects of it.

Please tell us what you like and dislike about this area:

Great riverside location with excellent transport links. The Elizabeth Line will mean you are 20 mins from the West End. More life now Woolwich Works and Punchdrunk has opened. Could do with more restaurants in Woolwich, at the moment it’s more tilted towards takeaways. Nice to be out of central London on the river, but close enough to get in for work and leisure.

Please share one thing (or more) which you wish you had known before you moved in:

It’s quiet development on the whole, not much nightlife if that’s what you are after

How has the building management responded to any problems or issues you have raised:

The facilities team are pretty good with dealing with issues, property management not so good.

4
Facilities
4
Design
5
Location
5
Value
3
Management
Read all Read less

Was this review helpful?

Report

Report

Good build

Verified Resident
Verified Resident
Review Date Oct 2018

Good build quality. Windows are double glazed so noise from road is minimal. Bathrooms are finished to a high standard. Built in wardrobes are excellent. There is a lot of building work still going on, so it’s not a finished area. But there are still cafes and pubs in the area which are very nice.

Please tell us what you like and dislike about this area:

Far from central London, but cross rail will make it faster (when it eventually opens!)

Please share one thing (or more) which you wish you had known before you moved in:

Parking under the building is not guaranteed – it’s full at the moment

4
Facilities
4
Design
3
Location
4
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments Ellie – we really appreciate you taking the time to write a review.

The best kept secret in Woolwich

Verified Resident
Verified Resident
Review Date Nov 2020

The development is fantastic and I have no plans to leave soon. Some buildings seem to have better security than others (B45 seems better than B22, for example). The building numbering system is confusing for delivery drivers & couriers though, one food delivery place wants Royal Arsenal residents to only collect from the driver. Issues such as broken gates need to be sorted out sooner though. More CCTV needed as well as there have been periods of extensive bike theft – neighbour has his in his apartment, can see why. Overall though, a nice quiet part of Greenwich which starkly contrasts the rest of Woolwich.

Please tell us what you like and dislike about this area:

Everything you could realistically want in very short walking distance – small & large Tesco among other supermarkets such as small M&S and Sainsbury’s, plenty of choice of pubs, restaurants etc. Transport links are fantastic – DLR, Southeastern/Thameslink, Thames Clipper and plenty of buses. Crossrail on the way too. Woolwich high street is hit & miss in terms of quality shops though and the rest of the area is a bit rubbish, but it’s far better than other parts of London. The feeling when you cross the road from Woolwich town centre to Royal Arsenal is quite something.

Please share one thing (or more) which you wish you had known before you moved in:

Walk around the local area – both the Royal Arsenal development and Woolwich to get a feel for the place. If you have a selection of buildings, ask if you can freely change your utility providers and if you can get Hyperoptic broadband, which is the best in the area by far (no Virgin).

What is the best feature of your home:

The vast amount of space we have and the massive windows.

5
Facilities
4
Design
5
Location
5
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments – we really appreciate you taking the time to write a review. We are glad to hear that you are enjoying living at RAR.

Great location with fantastic travel connections to central london

Verified Resident
Verified Resident
Review Date Jul 2021

The development is a clean quiet location with excellent transport links. The more new pubs and restaurants that open within the development the better. The design of the Royal Arsenal has continued to improve. We have just found out today that the outside seating area for the Tap Room is being reduced back to per covid size, this is very sad as we felt it really made a great addition to the pub. The on site gym is good enough but very poor communication with customers.

Please tell us what you like and dislike about this area:

The local area of woolwich is a great multicultural location with fantastic travel links to the city. Woolwich town centre does however need a lot of developing. Shops are continuously shut down and replaced by either charity shops, betting shops and casinos. A more diverse shopping experience would be great. Anti social behaviour has always been an issue in London generally, bikes are stolen regularly within the Royal Arsenal development.

Please share one thing (or more) which you wish you had known before you moved in:

I wish we knew how difficult it would be for visitors to park!

If there is one thing you would change about your flat or property what would it be:

I would prefer the rent was cheaper! Parking for visitors is also terrible

5
Facilities
5
Design
5
Location
3
Value
4
Management
User submitted image of  Royal Arsenal Riverside, SE18
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thanks for taking the time to leave us a review. It’s great to hear that you’re enjoying the on-site pubs and restaurants.

Great community really pretty

Verified Resident
Verified Resident
Review Date Sep 2019

Air conditioning would be nice but nonetheless the property is great. Nice room sizes for storage and inviting guests over for dinner or anything. The windows open wide allowing as much air into the property as possible. I thoroughly enjoy the gym and pool that is available for us to use

Please tell us what you like and dislike about this area:

Everything is near the development but the high street could be improved

Please share one thing (or more) which you wish you had known before you moved in:

Nothing

5
Facilities
5
Design
4
Location
4
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thanks for taking the time to leave us a review . It’s great to hear that you’re enjoying the onsite gym and pool!

The place is really improving

Verified Resident
Verified Resident
Review Date Nov 2020

With the upcoming Elizabeth line I imagine the transport links will greatly improve but the DLR is extremely close as is and you can pretty much get anywhere from there. And with parks, shops, parking and pubs so close it really makes you feel part of a community, howeverI dont like how alienating some aspect of the development is, it can get very hierarchal based on where in the development you live, some people get special privileges and attention while others are ignored and that definitely stems from the property managers and Berkeley.

Please tell us what you like and dislike about this area:

I’m excited about the new community arts program that will be taking place soon. Everything is easily accessible from shops to transport and as a whole everyone is nice, although there is a lot of parcel and bike theft which is a major problem in the area.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known about the way Berkeley and RAR treated tenants based on where in the development they are living.

How has the building management responded to any problems or issues you have raised:

Building management have always responded in a timely manner with helpful advice and been able to solve issues and problems with little fuss.

5
Facilities
5
Design
3
Location
3
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments Antonia– we really appreciate you taking the time to write a review. We too are excited about Woolwich Works opening on 23rd September.

Great facilities bad management

Verified Resident
Verified Resident
Review Date Jul 2021

Facilities were nice when we first moved in however even before Covid the pool was out of action for months so haven’t been able to use that. In the gym the TVs aren’t great the signal is awful. I would also say the sauna was out of action for over a year. The property management and building management is absolutely horrific. R&R is the worst company you could’ve put in control of this and we have had problem after problem. It really is a MAJOR downfall to the property and will be the reason we leave.

Please tell us what you like and dislike about this area:

I love all of the open space we have at royal Arsenal and the community feel. It’s nice to have restaurants and a cafe however some more shops would be nice as currently we only have M&S and Tesco. Parking is very difficult for visitors there are limited free bays which makes it hard to have family round as people park in them daily. It is also confusing what the terms are for the free parking as it seems as though it depends on who you speak to at concierge. My biggest issue is the anti social behaviour so many people rent out air bnbs in the building and cause so much noise it’s horrific especially when they stand outside the building shouting and screaming. I feel there needs to be a higher presence of security than there currently is. The flats cost a lot of money so to have to deal with something like that it’s unfortunate.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had understood the role of R&R and understood how much they manage as this was not clear at the outset

What is the best feature of your home:

The best feature has to be access to the Thames path and the love let restaurants. Also access to the DLR and clipper is fantastic and when the cross rail starts running that’ll be amazing

4
Facilities
4
Design
4
Location
3
Value
1
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Nicole, thank you for taking the time to leave us a review – we really appreciate your feedback. We are glad to hear that you are enjoying the open spaces, on-site amenities and community feel here at Royal Arsenal Riverside.

Great Location and Transportation links, but Service Charge is akin to daylight robbery.

Verified Resident
Verified Resident
Review Date Jul 2021

The service charges in this development is nothing short of daylight robbery. For example in my building they charge £20K a year for a few guys to come twice a year with long broom sticks and make an attempt to clean the windows. The SC was less than 2K when we first moved in and now it’s pushing £4K. The management company has no accountability and provides vague communications. There are mo proper residents committee representation.

Please tell us what you like and dislike about this area:

Area is ok. There are already great transport links, will get much better with upcoming CrossRail. Woolwich town centre needs a face lift though.

Please share one thing (or more) which you wish you had known before you moved in:

Wish I knew about the high service charges

How has the building management responded to any problems or issues you have raised:

No, responses were vague. Residents are not represented properly

4
Facilities
3
Design
4
Location
4
Value
1
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi K – thank you for leaving us a review. We’re delighted that you enjoying the transport links and location of Royal Arsenal Riverside. We appreciate you taking the time to feedback to Us and are sorry to hear about your concerns regarding the property management company and service charge. Please could you contact us at rare.information@berkeleygroup.co.uk if you wish to discuss this further.

Great management, dodgy area

Verified Resident
Verified Resident
Review Date Aug 2020

The management team and facilities here are fantastic. Smooth parcel collection system (when the delivery companies actually deliver to concierge rather than the doorstep). Also the quality of all the flats themselves are good, recently refurbished and with modern interiors. It’s also nice to walk along the river (when you aren’t being accosted by people riding up and down the path with quad bikes and motorbikes), best to avoid going at night.

Please tell us what you like and dislike about this area:

Woolwich is frankly rough. Frequent knife crime, drug use, vehicle theft/damage, parcel theft from doorsteps, and other general anti-social behaviour. These problems exist even within the development. Within the last month alone we have had multiple parcels stolen from outside our flat, and witnessed fights involving machetes from the window.

Please share one thing (or more) which you wish you had known before you moved in:

The frequency of crime in the area. Particularly theft from doorsteps, vehicle theft/damage, and widespread knife crime.

What is the best feature of your home:

The refurbished modern interior is great, everything works and looks good.

5
Facilities
4
Design
1
Location
2
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments Paul– we really appreciate you taking the time to write a review.

Rendall and rittner

Verified Resident
Verified Resident
Review Date Jul 2021

Management company do not offer value for money. They are uncontactable via phone or email.

East carriage house residences pay more via service charge than those in the same set up in west carriage house.

ECH do not have access to the concierge but WHC does and pay less.

Other buildings have access to the riverside spa, pool etc and pay less than ECH to an housing association which is intended to be “affordable living”.

Please tell us what you like and dislike about this area:

Crime is on the up within the development. Cycle and motorbike theft. ASB, including drug use.

Development needs to grip issue with enhanced security.

Please share one thing (or more) which you wish you had known before you moved in:

SHG SERVICE CHARGE

How has the building management responded to any problems or issues you have raised:

No, two emails sent with no response. Issues raised regarding parking enforcement contractor issuing tickets without any consideration for the circumstances.

3
Facilities
4
Design
3
Location
3
Value
1
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Dave, thank you for leaving your review. We are sorry to hear that you have experienced issue with the property management team. Please could you send us an email at rare.information@berkeleygroup.co.uk if you wish to discuss this further.

Royal Arsenal Riverside is a great place to live!

Verified Resident
Verified Resident
Review Date Jul 2021

The RAR development is really well designed in my opinion – older, listed buildings sit alongside modern architecture in a way that is sympathetic and flattering to its neighbouring buildings, rather than jarring with them.

We have great local facilities – I would like to have access to a pool on-site, but sadly I live in a building which The Waterside Club doesn’t allow access to. The pool at the nearby Riverfront Leisure Centre is good and very convenient but I would love to have a pool on-site if possible.

Property and building management are both run well and the concierge service is brilliant and so convenient! Such a lovely team of staff as well, which is a real bonus.

Please tell us what you like and dislike about this area:

Living in Royal Arsenal Riverside is great – transport links to & from it are excellent (& will only improve once the Elizabeth Line finally opens).

We have a great selection of bars and restaurants on-site in the development, as well as a good selection of international cuisine restaurants in Woolwich Arsenal. Woolwich Arsenal also has numerous other bars and pubs, but my favourites are all in the RAR development.

There’s hardly any traffic noise in the RAR development and although I don’t have a car, when friends come to stay it’s easy enough to find parking for them.

The area is quiet, with minimal anti-social behaviour and late-night noise. Like anywhere, it happens occasionally but definitely not often and most residents are very considerate if you point out that their behaviour is affecting you (oarties with windows open, etc).

The bins are emptied regularly and I’ve never experienced an issue with any aspect of the infrastructure here.

I’ve been here 11 years now and absolutely love it – so much has changed in that time (all of it for the best).

The bi-monthly farmers market is excellent and really brings people together to reinforce the feeling of community. I love that we have street food available every evening and the Summer Lates event is shaping up really well too.

All in all, I’d highly recommend living here!

Please share one thing (or more) which you wish you had known before you moved in:

I wish I’d known about the Thames Clipper sooner than I did – I think I only discovered it after being here for 3 years.

So much nicer than getting a train, tube or DLR, the Clipper is always my preferred commuting method of choice now and is always something fun and exciting to share with friends and family when they come to stay as it’s a really unusual way to get around for most people!

How has the building management responded to any problems or issues you have raised:

I haven’t had cause to raise any significant issues with building management, so this question isn’t applicable for me.

4
Facilities
5
Design
5
Location
5
Value
5
Management
User submitted image of  Royal Arsenal Riverside, SE18
User submitted image of  Royal Arsenal Riverside, SE18
User submitted image of  Royal Arsenal Riverside, SE18
User submitted image of  Royal Arsenal Riverside, SE18
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for leaving a review John. The history of the site is something we really worked to preserve, so we’re delighted that you like the mix of heritage and modern architecture – we think this is one of the things that makes Royal Arsenal Riverside unique.

Love living here in building 22, if sometimes a little hot!

Verified Resident
Verified Resident
Review Date Jul 2021

My particular apartment is a lovely building. It’s never a hassle if you’ve got a lot of shopping as there’s a lift. There’s a gym opposite and at a decent rate per month. I love the spec of my particular apartment and it has everything I need. The only draw back is that my room doesn’t have a window to allow for any breeze. I have a door which over looks the lounge below. When it’s hot, it’s hard to be in there without a fan to send me to sleep. Other than that I do love living here.

Property management has been okay and I love how easy it is to pick up mail at concierge.

Please tell us what you like and dislike about this area:

The local area has lots to offer. Local cafes, high street with an assortment of useful shops and a big Tesco which is super handy. Transport links are fantastic and will only get better with cross rail I’m sure.

Parking hasn’t been an issue. One housemate has a permit but you can get visitor permits for guests. Zero traffic noise in my complex. Obviously more towards the main road.

Please share one thing (or more) which you wish you had known before you moved in:

The one thing I would’ve liked to have known is how hot the building can get. Especially if your room doesn’t have a window to the outside it can get a bit much.

What is the best feature of your home:

The best feature about my flat is the upstairs bedroom has its own en suite and there’s also a bathroom downstairs making it ideal for sharers like me.

3
Facilities
3
Design
4
Location
3
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Christian – thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside – we love having you here!

RA is okay but could be better

Review Date Jul 2021

New designs are good and modern but building 45 to 50 are very out dated and many flats seem to need an upgrade. More green space would be nice, there’s too much concrete. Consiege need to all follow the same rules as sometimes you could get parking and sometimes not, depends on who was at the desk. I can’t comment on management.
There should be a lot more security cameras as theft and harassment is very high. I do not feel safe walking alone.

Please tell us what you like and dislike about this area:

I think it’s great we have a selection of pubs andarkets ect but would be nice to have some onsite shops nearer the river, purely for convenience.
Parking on the RA is awful, I hate it the stress of having guests and not being able to get a parking permit in advance. Long term parking is extremely expensive due to high demand.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I’d known that security wasn’t that great. The area is nice but no CCTV and no security. Theft is high. Could be more shops and small bars or restaurants in the area near the river.

How has the building management responded to any problems or issues you have raised:

I have not had any issues so I can’t comment. (N/A)

3
Facilities
4
Design
3
Location
3
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Charlie – thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside. If you have any issues/concerns you wish to discuss further regarding concierge or parking, please do contact us at rare.information@berkeleygroup.co.uk

Pros & Cons of the Royal Arsenal Riverside

Verified Resident
Verified Resident
Review Date Jul 2021

We live in Compton House on Plumstead Road which is nice, our building is new and living in it had been great and convenient for a whole. However, it is often inconvenient for a number of reasons – parking is extremely difficult to obtain, a dreadful process, and when you finally get it, it costs £100+/month – very expensive! Plumstead Road is super busy and really noisy at all times – police & ambulance sirens, heavy traffic, people shouting on the street. The occurrence of crime is pretty regular too, bike thefts, anti-social behaviour etc. On the other hand, the concierge services are very good, always helpful at any time of the day or night. It feels pretty safe living in this building as there are cameras and secure access and even if anything odd happens, concierge and/or police are here right away. All in all, I absolutely love my flat, I just wish it was in a different location (closer to the river, further from the main road) and with more accessible and cheaper parking! And more facilities for children.

Please tell us what you like and dislike about this area:

Living in the Royal Arsenal has its pros and cons, as most places. Local shops are decent with a great range of products, there’s a number of lovely restaurants & pubs serving delicious meals for reasonable prices. We love to relax on one of few open spaces on the development, we particularly love the fountains are by the river, it’s a great place for kids to have fun. However, apart from the water feature and a tiny playground, there isn’t anything else for the kids which isn’t ideal given the amount of children living in the development. Apart from that, the riverside part is simply beautiful, there’s a long cycling path along the river which many resident use for everyday sports or for family walks. Transport links are pretty good, easy access to North Greenwich station for Jubilee Line or DLR to Bank & Stratford.

Please share one thing (or more) which you wish you had known before you moved in:

Bad – the noise levels coming from the street – a massive dealbreaker and my biggest issue; Parking – availability and cost.
Good – Building safety, modern features, well-built property

How has the building management responded to any problems or issues you have raised:

The Building Management take longer to respond to resident queries. As an example, we haven’t had windows cleaned in over a year due to the faulty building equipment. It took very long to resolve this despite numerous emails and complaints from residents. The same goes for missing furniture from the lobby, it doesn’t get replaced even though all the other building have lovely lobby areas. Ours it’s just sad really.

4
Facilities
4
Design
3
Location
4
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi [Name] – thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside. If you wish to discuss any of your concerns, please email us at rare.information@berkeleygroup.co.uk

Great location & community feel

Verified Resident
Verified Resident
Review Date May 2022

Perfect location especially with Elizabeth Line opening up. Traffic noise is kept to a minimum due to the pedestrianisation of most of the development. A great community feeling living here and the facilities are an amazing bonus. The only downside is concierge can sometimes be difficult when dealing with issues and very slow with handling parcels – expect to wait hours after something is delivered to be able to collect it. Overall value at the moment is really good but we can see it slowly changing.

Please tell us what you like and dislike about this area:

The events at Woolwich Works and the Saturday Farmers Markets are some great perks on the development. Plenty of options for shops with more still coming.

Please share one thing (or more) which you wish you had known before you moved in:

Honestly just make the most of everything on your doorstep, because there is a lot here.

How has the building management responded to any problems or issues you have raised:

They have been fairly good, they will send someone out to look at the issue however it seems their handyman doesn’t always know how to fix things. Our landlord is a smaller letting agent who manage some a few properties across the development.

5
Facilities
5
Design
5
Location
5
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

I love living in Woolwich

Review Date Aug 2020

The development is well-resourced with cafes and restaurants, and a wide array of food and beverage trucks. There are two gyms, one with a swimming pool, though rules on who is allowed to access which gym are unclear. The buildings are extremely quiet – I never hear my neighbours even when they are blasting loud music. The huge windows do make the rooms very hot in summer.

Please tell us what you like and dislike about this area:

Woolwich is a beautiful area surrounded by many parks and forests, and the immediate area has everything you need: tons of shops, supermarkets, cafes, restaurants, both a train and DLR station, and of course the river with access to ferry services. I moved to East London in January after living in West London my entire life and I love the sense of space and easy access to outdoors coupled with having such a vibrant busy community right on my doorstep.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I’d known to join the FB local group sooner, as it is very active and really helps to foster community spirit.

What is the best feature of your home:

Balcony directly overlooking the river and floor to ceiling windows giving amazing views.

4
Facilities
4
Design
5
Location
4
Value
3
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments Jane – we really appreciate you taking the time to write a review. We are really glad to hear that you are enjoying the on-site amenities.

Lovely community and development

Verified Resident
Verified Resident
Review Date Nov 2020

I personally love the development and the people in it. The buildings and flats are very stylish. I know there are a selection of sizes available regarding flats, and honestly the prices are okay considering the quality of the builds and what you have access to.

Building management is okay, and consierge is very helpful. Especially for packages, although during lockdown things have been a little different.

I will definitely consider staying here and renewing my contract next year, as it is a lovely development with a few minor issues.

Please tell us what you like and dislike about this area:

I love the community within the arsenal, the people are mostly very lovely. The different shops and restaurants available are great. Transportation links are brilliant, sadly crossrail still hasn’t opened as this would also greatly improve the transport links.

Unfortunately it’s central Woolwich that lets it down. There’s a very obvious divide between central Woolwich and the arsenal. I have definitely been followed multiple times by people waiting outside the station. Police presence has been recently increased though, which is very nice to see.

Please share one thing (or more) which you wish you had known before you moved in:

I’d let them know all the good takeaways!

How has the building management responded to any problems or issues you have raised:

Responds very quickly and issues resolved quickly.

4
Facilities
4
Design
4
Location
4
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments Charlotte– we really appreciate you taking the time to write a review.

A nice development with room for improvement

Verified Resident
Verified Resident
Review Date Jul 2021

Building management is mixed. We live in B50 and have almost constant issues with poor quality lagoon maintenance.
There are other small things which all add up- ie the on-site gym is full of old or damaged or missing equipment, and despite this the cost has risen from £20 a month to £30 a month (a 50% rise) in a 5 year period.

Estate management could also do some small things to improve the anti social behaviour along the Thames path- there are copses of trees covering the three sets of benches between the pier and Erebus drive, which completely shield the benches and make them dark spots where people loiter and drug deal etc.
Simply replacing all broken lightbulbs in the lampposts and cutting the trees back would significantly improve this area.
More bins (and recycling bins) around the development would also assist with the littering problem.
Overall I would say it’s a good place to live but it has deteriorated rather than improved over the 7 years I have lived here- with too much focus on building tower blocks too close together and not enough regard for the residents who already live here.

Permanent little shops like a butcher or fish and chips etc are what we need. Letting one food can a day park in the square is a temporary salve at best.

Please tell us what you like and dislike about this area:

Overall the Arsenal is a good development where the communal areas are well maintained.
Positive factors are the surroundings, plants/open spaces and the maintenance.
Negative design aspects include a lack of shops and retail spaces- Berkeley are clearly intent on fitting the maximum number of flats onto the development with little regard for giving the people who move in places to eat and drink.
The diar arch (generic chain pub) supplemented by the Guard House (another generic pub from the same chain) doesn’t really cut it. We need more Jade cafes and Taproom style places. It shows the developers intent when you look at the river going up to the leisure centre- there should be restaurant/cafe etc spaces in all the new blocks- but all we have is a underadvertised yoga studio.
I know the Works will improve this but with the amount of residents the current provision is paltry.
I think also the largest negative of living here is the crime and antisocial behaviour.
Car parks are targeted repeatedly by bike thiefs, people are able to deal drugs openly in community spaces etc. More visible cameras and/or actual security patrols are needed to discourage this type of behaviour are needed. I understand there police should be doing this, but one single pcso on a pushbike who we see maybe once a fortnight isn’t going to discourage (or catch!) people driving on footpaths on mopeds etc.

Please share one thing (or more) which you wish you had known before you moved in:

Better communication about what facilities the Conscierge offers, and that there is a Facebook group for residents

If there is one thing you would change about your flat or property what would it be:

Better maintenance of communal areas.
We are B50 and the lagoon condition over the last 5 years has been disgraceful (and a health hazard) every summer. There is always some excuse, and due to poor management we have had to deal with baby ducklings as well.
No action was taken for nearly a year despite reporting our decking outside in a dangerous state of disrepair.
Also- tying people into a ridiculously expensive communal heating scheme which costs £40 a month in charges even if you use basically no hot water is anticompetitive and unfair.

4
Facilities
3
Design
4
Location
3
Value
2
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Ben – thank you for leaving us a review. We’re delighted that you have been enjoying living at Royal Arsenal Riverside for the past 5 years – if you wish to discuss any of your concerns further, please do email us at rare.information@berkeleygroup.co.uk

Royal Arsenal Development – the best of Woolwich

Verified Resident
Verified Resident
Review Date Apr 2020

The Royal Arsenal development is nicely designed complex, I really like the aspect that it maintained the history of the place, The ferry that can take you to Central London is on your doorstep, which is a great start for your day out. It is great to have the riverside walk so close as well.
A couple of nice restaurants are inside the development – Dial Arch, Con Gusto, Taproom,

Please tell us what you like and dislike about this area:

I enjoy living in the Royal Arsenal, facilities and the immediate surroundings are really nice. However, the area just outside of the complex is quite rough.

Please share one thing (or more) which you wish you had known before you moved in:

I would recommend to walk outside of the complex (i.e. DLR station area) before moving in to the Royal Arsenal.

If there is one thing you would change about your flat or property what would it be:

The flat is everything we expected it to be. I am really enjoying it!

4
Facilities
3
Design
1
Location
4
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Iris,

Thank you for leaving a review. We are so pleased to hear you are enjoying living at Royal Arsenal Riverside.

The place is really improving

Verified Resident
Verified Resident
Review Date Nov 2020

With the upcoming Elizabeth line I imagine the transport links will greatly improve but the DLR is extremely close as is and you can pretty much get anywhere from there. And with parks, shops, parking and pubs so close it really makes you feel part of a community, howeverI dont like how alienating some aspect of the development is, it can get very hierarchal based on where in the development you live, some people get special privileges and attention while others are ignored and that definitely stems from the property managers and Berkeley.

Please tell us what you like and dislike about this area:

I’m excited about the new community arts program that will be taking place soon. Everything is easily accessible from shops to transport and as a whole everyone is nice, although there is a lot of parcel and bike theft which is a major problem in the area.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known about the way Berkeley and RAR treated tenants based on where in the development they are living.

How has the building management responded to any problems or issues you have raised:

Building management have always responded in a timely manner with helpful advice and been able to solve issues and problems with little fuss.

5
Facilities
5
Design
3
Location
3
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments Antonia – we really appreciate you taking the time to write a review. We are glad to hear that you are enjoying the transport links and on-site amenities.

Avoid this place. Crime hotspot, poor management

Verified Resident
Verified Resident
Review Date May 2021

Residents needs ignored
For the Berkeley development itself, the crime and anti-social behaviour is certainly profoundly serious and are largely ignored and undealt by the property management team. Drug dealers are active within the development. A large number of tenants use illegal drugs.
The building has faulty designs that smoke from your neighbours will inevitably come into your flat. The flats rely on using the air system for fresh air. The system runs continuously. However, the entrance of your fresh air is right above the balcony. That means when your neighbour smokes, their smoke will be sucked into your flat.
There is excessive noise by people partying all night long. The flats are made of thin walls which are not soundproof.
The management team is responsible for dealing with any anti-social behaviours. But they have failed to resolve any issues. All of the anti-social behaviours have been reported. Albeit they claim to be working on it, months passed but no result achieved by the management team for anything. The offenders are left untouched and to continue causing distress to others.

Please tell us what you like and dislike about this area:

Crime hotspot, management team not doing their job
The area is ridden with crime and anti-social behaviour. Woolwich itself is a grimy place, poorly maintained, littered, full of people doing drugs under bright day light. On bonfire night, it is a ‘tradition’ that rogue local teens will shoot fireworks directly aimed at pedestrians.

Please share one thing (or more) which you wish you had known before you moved in:

For people who do not like noise, the City Airport generates excessive noise due to its proximity. When some of the larger airplanes are taking off, you may have to pause your conversation because you cannot be heard until the plane goes away. The airport has been quiet during Covid. But a concern is the airport is expanding, increasing its capacity to 111,000 flights per year. That is over 300 flights per day.

How has the building management responded to any problems or issues you have raised:

The management team is responsible for dealing with any anti-social behaviours. But they have failed to resolve any issues. All of the anti-social behaviours have been reported. Albeit they claim to be working on it, months passed but no result achieved by the management team for anything. The offenders are left untouched and to continue causing distress to others.

1
Facilities
1
Design
1
Location
1
Value
1
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Jack, we really appreciate your feedback – thank you for bringing this to our attention. Can you please email us at rare.information@berkeleygroup.co.uk and we’ll look into this for you?

Expensive service charge and lack of service

Verified Resident
Verified Resident
Review Date Jul 2021

Poor service from managing agent. Monopoly on heating &hot water supplier, cannot change from SSE and they are very expensive standing charges. This also the case with internet supply options depending on your building. Lack of security around the development, numerous cars,motorcycles and bikes stolen and nothing done to improve security. Considering the high cost in service charges, I have seen no improvement on the development for 3 years.

Please tell us what you like and dislike about this area:

Limited parking and noise from the road.
Berkley homes blocked off a road making it hard to get around the estate

Please share one thing (or more) which you wish you had known before you moved in:

The monopoly on the heating & hot water service.

R&R are terrible and struggle with their accounting and giving accurate breakdowns.

What is the best feature of your home:

The roof over my head and hopefully one day we will have cross rail.

3
Facilities
2
Design
2
Location
4
Value
1
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi – thank you for leaving us a review. We are sorry to hear about your concerns regarding anti-social behaviour and poor managing agents. If you wish to discuss this further, please contact us at rare.information@berkeleygroup.co.uk

Review after 1 month

Review Date Jul 2021

Compton house is stunning, big balconies really lovely feel inside and good sized apartments. Design is nice, but does fit really well with the mixture of new build designs and old Arsenal buildings.

More parking is definitely required and the recycling options are quite disappointing

Please tell us what you like and dislike about this area:

Stunning feel to the area, closer to a university campus with a very welcoming vibe. Parking availability lacking and the feel of the area towards the Woolwich DLR stop a bit off – also need a few more restaurants/pubs to cope with the increase in people

Please share one thing (or more) which you wish you had known before you moved in:

There is still no night tube options so if you stay out late, night bus is the only option

What is the best feature of your home:

The generous size of the 1 bed apartment – plenty of storage space

5
Facilities
5
Design
5
Location
5
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments Alex – we really appreciate you taking the time to write a review.

Very modern and stylish developement with an amazing view to the Thames …tainted by a bad neighborhood

Verified Resident
Verified Resident
Review Date Aug 2020

design – very modern and stylish… I don’t feel the need to travel to 5star hotel as my home look like one
facilities – very good and always clean, very well maintained. Too bad that covid situation block our access to those facilities. I add an amazing experience with my family during last christmas on the cinema
building an property management – they are doing their very best to maintain the building

Keep going!

Please tell us what you like and dislike about this area:

What I like – proximity with shops and supermarket , this is very convenient + proximity to the DLR and many buses. I also like having a view on the Thames from my balcony, this is refreshing and relaxing

What I dislike – there are weed smokers in the building, the smoke is coming through the window which is very uncomfortable for myself and I have a toddler of 1 year. She already inhale this smoke at her age… the problem is , there is so many apartments, i am not able to spot where it come from.
The neighborhood of Woolwich – Royal Arsenal is cosy but the other side of Woolwich has a bad neighborhood and sometimes, those people arrive downstairs the building to gather and then, I don’t feel same anyone as they shout and smoke weed!!!
Now there are small barrier at the entrance but they jump this easily or people from the building let it open… 1 month ago the police (car, helicopter) came here as they were an important incident in the building ( don’t have the details)…but it make me scared.. an only because of the neighborhood I am thinking to leave this area as I don’t feel secure for my family
They should build at least a barrier surrounding the development

Please share one thing (or more) which you wish you had known before you moved in:

I knew that Woolwich is split in 2 part … but if I knew the bad neighborhood will have an easy access to the property, i wouldn’t move in

What is the best feature of your home:

Modern and stylish toilets..this is a pleasure to take a bath or shower

5
Facilities
5
Design
4
Location
3
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments Islperso– we really appreciate you taking the time to write a review. We are glad to hear that you are happy with the design of your home and building management services. If you wish to discuss your issues further, please contact us on rare.information@berkeleygroup.co.uk.

Noise problems with neighbours.

Verified Resident
Verified Resident
Review Date Jul 2021

We have a problem with getting hot water in the main bathroom since we moved in. Sometimes we have hot water, sometimes we don’t.

Noise problems from upstairs neighbours, flat 173, building 22 cadogan road, throughout the nights. After 1 month of consistent complaints and not being able to sleep, I was advised by duty manager/ Concierge helpdesk I would have to be tolerant because no one can force the neighbour to change habits. So if the resident wants to do house chores throughout the night, I have to tolerate it.

Not happy with the situation, we are considering not renewing rental agreement since we cannot rest during nights.

Please tell us what you like and dislike about this area:

We have enough supermarkets and pubs. I would like to have more coffee places, bakeries and restaurants.

Please share one thing (or more) which you wish you had known before you moved in:

I would have liked to know the age of the building, because if we knew it is an old building, that floors are old and creaky, and I would hearing everything from the neighbours throughout the night, we wouldn’t have chosen this flat.

What is the best feature of your home:

Natural light, balcony, non obstructed view. Big kitchen / lounge. 2 big bathrooms.

4
Facilities
3
Design
2
Location
3
Value
2
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Rafaela – thank you for leaving us a review. We really appreciate you taking the time to feedback to us. If you wish to discuss your concerns, please do contact us rare.information@berkeleygroup.co.uk

Good and the bad

Review Date Jul 2021

Building management seems good. Concierge is knowledgeable and handy.
My building doesn’t have fiber optic Internet which is disappointing.
Cleaners are efficient and good.
Parking is a huge pain in the butt for visitors. visitors wanting to stay the night have to wake up first thing in the morning and renew their parking permit.

Please tell us what you like and dislike about this area:

Lovely old buildings. New buildings don’t really match with the old ascetics and are quite ugly. The neighbourhood is clean and quiet but quite boring with everything closing very early. Nothing else around. Poor and few restaurants in the area.
Boring unless you like a walk on the river

Please share one thing (or more) which you wish you had known before you moved in:

The walls in building 48 are poorly isolated between flats.

How has the building management responded to any problems or issues you have raised:

I have not had any issues with the building management.
Outdoor Window cleaners don’t do a good job haha… if I have to complain

3
Facilities
4
Design
3
Location
5
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Andres – thank you for leaving us a review. We really appreciate you taking the time to feedback to us. If you wish to discuss any of your concerns further, please do contact us at rare.information@berkeleygroup.co.uk.

Nice area to live

Verified Resident
Verified Resident
Review Date May 2022

The concept of renovating old and historical buildings to new apartment are impressive, how they convert them from factories or warehouses to lovely homes. However, it also brings some cons, such as they try to maximize the space and compromised the shape of rooms, it can be tricky to fit all the furniture as they are not always square or rectangular, but some creative designs can help with that.

Please tell us what you like and dislike about this area:

The local neighbourhood is quiet and peaceful, however, it has all the shops needed with walking distance. A big plus, a very easy walk to the riverside.

Please share one thing (or more) which you wish you had known before you moved in:

I wish that we knew about the common ventilating system before I moved in, sometimes we can smell cigarettes through the ventilator when some neighbours are being inconsiderate.

How has the building management responded to any problems or issues you have raised:

We rent through an agency, so they deal with any problems if needed.

4
Facilities
3
Design
4
Location
4
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Peaceful riverside abode

Review Date Jun 2019

This is a very trend area. The deisgn is very industrial which i think is aesthetic. The gym is good quality. Only £25 a month which is average for London. It also has good transport links the DLR is right on the door step! There is also a nice tesco conveniently within the complex.

Please tell us what you like and dislike about this area:

It can be dodgy at night, not in the building but in the surrounding areas.

Please share one thing (or more) which you wish you had known before you moved in:

That there are some good schools in the area.

4
Facilities
5
Design
5
Location
4
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thanks for taking the time to leave us a review. It’s great to hear that you’re enjoying the onsite gym and Tescos.

Convenient and pleasant living experience

Verified Resident
Verified Resident
Review Date Sep 2019

My apartment is amazing, nice and well built, very good quality but the apartment is quite small to my liking. The hallways and community area are well kept and there’s also gym and swimming pool for residents to use, which I would use if I had the time!

Please tell us what you like and dislike about this area:

This side of woolwich arsenal is quite nice, quite, quant, and theres a community vibe here. also the transport links is great with crossrail coming soon. however the town centre is rough at the moment and would say its the safest area

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew who my neighbours were, I had good luck with mine but it could’ve been quite the opposite!

5
Facilities
5
Design
5
Location
4
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your review Dave – our quality of homes are very important to us.

Nice stepping stone on london property ladder

Verified Resident
Verified Resident
Review Date Sep 2019

Our block is at the front of the development, but amenities are quite limited, with no gym and pool included. There’s a couple of shops nearby which is convenient, and concierge is OK.  My apartment is modern, spacious with a nice balcony, but there is a couple of small issues that hasn’t been fixed for a while.

Please tell us what you like and dislike about this area:

Woolwich riverside is very pretty, aesthetically pleasing to the eye. also a lot of residence are professionals are in the same stage if their lives. a mix of private and council houses makes more of a diverse community. However the house prices around this area I feel are a bit overpriced

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew crossrail was going to be delayed for three years!

3
Facilities
5
Design
4
Location
3
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for taking the time to leave us a review – we really appreciate the feedback. Can you please email us at Rare.Information@berkeleygroup.co.uk and we’ll look into the small issues for you?

Royal Arsenal – A development on the up

Verified Resident
Verified Resident
Review Date Apr 2020

The building and area design is good. None of the buildings are offensive to look at.

Facilities available are also good. This includes the RA gym. I also understand the other leisure facilities attached to other buildings in the area are also good.

Building management and property management have both been good. No concerns.

Please tell us what you like and dislike about this area:

– nice atmosphere
– decent transport links close by
– shopping facilities within a short walk

Please share one thing (or more) which you wish you had known before you moved in:

– the hollow walls between rooms. This means noise in one room can quite easily be heard in another.

What is the best feature of your home:

Space for the rooms. All rooms have adequate space.

4
Facilities
3
Design
3
Location
4
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Joe,

Thanks for leaving a review! We are pleased to hear you are enjoying the facilities on the development, there’s so much more to come.

Glass to the floor

Review Date Mar 2018

The developer really thought about light, I love the fact some of the windows go all the way to the floor and you get the full view outside inside. My boyfriend and I sometimes just sit inside looking out and forgetting to watch the tv! We love Woolwich and have used the farmers market and visit lots of the old and many new events happening locally. This doesn’t feel like a faceless development and you will see a really growing community

Please share one thing (or more) which you wish you had known before you moved in:

Commute by boat! I was looking at different options before moving in and had never contemplated the clipper – so easy!

4
Facilities
5
Design
4
Location
4
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for leaving a review! We are glad to hear that you are enjoying natural light through floor to ceiling windows, as well as the on-site Thames Clipper.

Unfriendly and sterile

Verified Resident
Verified Resident
Review Date Jun 2019

I havd been a resident for 13 years and tge area has changed alot, however it still lacks a vibe and restaurants and bars are limited considering tge number of perple who now reside here on the ither hand transport is good especially to london bridge and canary wharf , cross rail will realky make a difference and tranform south east london

Please tell us what you like and dislike about this area:

Transport and greenery and being by tge river

4
Facilities
5
Design
3
Location
3
Value
3
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Nina – thank you for your feedback. We’re sorry to hear that you think RAR lacks a vibe and that restaurants and bars are limited. With Woolwich Works set to open 23rd September, this should bring a new energy to the development.

It’s still the only place in London where I would live.

Verified Resident
Verified Resident
Review Date Jul 2021

Design is on and off, depending on the building. Building 22 and the other OG buildings are my fav for the exterior but when I lived in B22 – walls are made of paper. You can hear neighbours yawning. Facing the courtyard was a nightmare if you sleep with open windows. Warehouse court flat was a lot nicer but facing the courtyard meant barely any light and to make things worse was a random lightbulb standard which makes finding lightbulbs expensive and difficult. I’m currently in the Europa house and quality improved drastically! Balcony is designed awkwardly for 1bedroom flats but overall, I’m happiest so far. I would change the bedroom carpet cause it’s worse than the one in communal areas of the building.

Please tell us what you like and dislike about this area:

The area has three small grocery stores; Tesco, Sains and MnS. There is also an “artisan bakery” with overpriced, mostly average products you would expect in a bakery. Three pubs, great pizza in the Tap, below average burgers in Dial Arch and just average dining in the Guardhouse. The dial is the Guards are for a premium, and that same below average burger will cost the same as Gordon Ramsey, one a short bus ride away. It’s not easy to get parking as it depends on the mood and which concierge is on duty – most of them are excellent. In my building, there is not a lot of you social behaviour, but very often, you will smell cannabis across the development and shady characters congregating alongside the river. The best thing about RAR is the commuting, diagnosing that Xrail has been delayed for several year’s – there is still 6 national rail trains a hour, 24 DLRs and several bus links to Lewisham, N Greenwich, Cutty Sark and one night line to central London.

Please share one thing (or more) which you wish you had known before you moved in:

That Crossrail was a sail pitch for year’s that pushed prices up. That consultations do not affect because Berkeley could easily make their around Greenwich council and overbuild in the area.

If there is one thing you would change about your flat or property what would it be:

Balcony door, I would move it to the side and walk-in shower instead of the bathtub.

2
Facilities
3
Design
5
Location
3
Value
3
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Alex, the history of the site very important to us, so we’re delighted that you like the mix of heritage architecture. We are sorry to hear your concerns about the on-site amenities and anti-social behaviour. Please could you contact us at rare.information@berkeleygroup.co.uk to discuss this further.

A beautiful and great place to live

Review Date Jul 2021

I think that the layout of the development works really well, nothing is particularly difficult to get to. I also, like the design as there is a good mix of outdoor space for residents to enjoy, especially with the weather being as hot as it has been lately.

I also commend the facilities staff on how clean and well kept the development is on the whole.

Please tell us what you like and dislike about this area:

I love loving in the area and whenever I have visitors they always comment on how lovely it is, I’ve never had any problems and I love the amenities that were within a close range such as the residents gym and farmers market.

Please share one thing (or more) which you wish you had known before you moved in:

When I moved in, I didnt actually realise that there was a residents gym so I was very pleased about that.

If there is one thing you would change about your flat or property what would it be:

Maybe slight more ventilation or stronger extractors in the bathrooms, but this is easily rectified by leaving the door open for a bit after showers.

5
Facilities
5
Design
5
Location
4
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thanks for taking the time to leave us a review Naomij. It’s great to hear that you’re enjoying the on-site gym and our Farmers’ Market.

Best place to live, so happy

Verified Resident
Verified Resident
Review Date Nov 2020

When I came to view naval house it was a refreshing change from some of the terrible properties in London I’d seen, my first thought was that it reminded me of an upmarket hotel and the apartment itself was totally premium. I love it, no real complaints. It’s perfectly situated too, train stations, piers to catch a boat, plenty of places to get my groceries etc…
It’s also excellent value and once they finish the crossrail project it’ll take me 15 minutes to get into central London!

Please tell us what you like and dislike about this area:

The area I live in is great but some of the surroundings have a very bleak outlook but I think that’s just how gentrification happens

Please share one thing (or more) which you wish you had known before you moved in:

How noisy the road would be

How has the building management responded to any problems or issues you have raised:

Mostly hands off, gets things done when requested and is genuinely a nice person

5
Facilities
5
Design
5
Location
5
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments Lawrence – we really appreciate you taking the time to write a review.

Nice, convenient area

Verified Resident
Verified Resident
Review Date Jul 2021

The development itself is growing fast – I think they’ve thought this out well so there are still parks and green spaces to have a sit down. The onsite concierge is super practical (and they’re very helpful) – in terms of building management, we have a “lagoon” at our building which could definitely be maintained better – it always turns green when it gets hot, there are netting to prevent ducks from nesting but they’re not good enough (we personally don’t mind the ducks and would be in favour of removing the netting altogether).

Please tell us what you like and dislike about this area:

We love being on the Arsenal – there’s a real community feel to it. There are two pubs, an amazing French bakery/cafe, a brewery with lovely pizza, a Tesco, M&S and Sainsbury’s all in walking distance so essentially everything is available at your fingertips. I also love the fact that we have a little local market twice a month where we can get meat/veg/craft but also street food. Once the crossrail hit the commute to central will be easypeasy but even now I think the fact that we have both the DLR and the regular train means you always have a way to get into London.

Please share one thing (or more) which you wish you had known before you moved in:

How hot our actual flat would be – it’s lovely in winter, we’ve never switched on the heating but gosh, it’s hot in the summer

How has the building management responded to any problems or issues you have raised:

They answered resonnably promptly via email but even had the building manager pay us a visit to apologise about the issue raised.

4
Facilities
3
Design
4
Location
4
Value
1
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi – thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside – we love having you here!

A great place for our first home

Verified Resident
Verified Resident
Review Date Aug 2020

Our building is well designed and maintained, although as with all management companies you do have to follow up with them a few times to get what you want. We do not get access to the Waterside club with pool etc. (unfortunately), I assume because we’re a shared ownership property (not cool). We do have access to the gym next to the concierge which is perfectly fine – decent amount of machines and dumbbells, but no free weight barbells. Concierge are always happy and helpful,

Please tell us what you like and dislike about this area:

I love living at the Royal Arsenal. We chose this area to buy our first home as we’d both lived nearby for a while and it brings together the best bits about living in SE London. There’s a great sense of community, with the fortnightly farmers market one of the highlights as there’s a great selection of stalls including cheap fruit and veg stall.
Three small supermarkets to choose from on the development – Sainsburys, Tesco and Marks & Spencer which should cover everything you need. If not, there’s a huge Tesco Extra 2 minutes away as well as a bigger Sainsburys, Aldi and Iceland in the town centre.
Three pubs, a great cafe and a restaurant on site. The cafe does amazing breakfast and great bread. Two of the pubs are part of the Young’s chain so decent if a bit pricey; the third is a Taproom for Hop Stuff Brewery with a great selection of craft beers and the most amazing vegan pizza. Tiny place but a real highlight.
Transport links are great – even without Crossrail. Approx 25 minutes into London Bridge – which is fairly typical for South East London – but with the addition of the DLR (28 mins to bank, 20 mins to Stratford) and the Thames Clipper (expensive, but don’t overlook it for an occasional trip into the centre, it’s the best way to travel). Basically all the buses stop outside our front door too.
You could stay within the Arsenal and happily find almost everything you need – for the things you can’t you’ll get them in Woolwich town centre. Yes, the town centre is very different from the Arsenal but that’s what happens when you build a modern development in an area that has been under-invested in for so long. I don’t feel unsafe at any point, even at night. It can be a bit noisy as we’re on the edge of the development on the main road, but no more so than living in any part of the city.

Please share one thing (or more) which you wish you had known before you moved in:

Being on the front of the development the main road is noisy with the windows open. Hardly any noise when they’re closed, but the insulation is so efficient we always have at least one open!

What is the best feature of your home:

Lots of storage for a modestly sized flat! Large built in wardrobes in the master bedroom, huge cupboard (it’s a small room really!) in the hallway and plenty of kitchen cabinets.

5
Facilities
5
Design
4
Location
4
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments Beth – we really appreciate you taking the time to write a review. We are glad to hear that you are enjoying the local eateries, transport connections and on-site amenities.

My outlook after years on the Arsenal

Verified Resident
Verified Resident
Review Date Nov 2020

The development is great the design of exterior and interiors are exceptional whilst maintaining the essence of the areas heritage.

There is a design flaw in the second security door within the waterfront buildings. You can buzz someone in but then the can’t access the lift?

Please tell us what you like and dislike about this area:

I think on the whole there are plenty of amenities in terms of stores and bars. I like the array of eateries and the transport links are also decent.

I think there is a pack of entertainment around. There could be something like an arcade or pool/snooker.

Please share one thing (or more) which you wish you had known before you moved in:

Be honest as you can about crossrail whilst this is difficult share what is known.

Be honest about how the development contrasts to what goes on across the road.

The number of buildings sharing the gym I think in a normal world or covid restricted world is too many for adequate use.

If there is one thing you would change about your flat or property what would it be:

My landlord is great but the letting a agent is terrible.

I think there are many subtle things that could be worked on such as sockets not being straight which once noticed is annoying.

3
Facilities
5
Design
3
Location
4
Value
2
Management
User submitted image of  Royal Arsenal Riverside, SE18
User submitted image of  Royal Arsenal Riverside, SE18
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for taking the time to leave us a review Dan – we really appreciate the feedback and your photos are lovely!

A Great Place to Live With Some Solvable Nags

Verified Resident
Verified Resident
Review Date Jul 2021

The facilities in the Arsenal are excellent and the Waterside Club caters well for exercise needs. The estate is for the most part very well managed and maintained. The Arsenal could do with more or larger bins or more frequent collections as bins are often full. Though they are emptied and cleaned early every morning they can be a bit of an eye sore in TBD evenings.

The design of the buildings are a bit of a mixed bag. Some look fantastic, others less so but by and large the architecture is pleasant enough.

Other than the lift breaking down perhaps more often than it should our building is well maintained and regularly cleaned.

Please tell us what you like and dislike about this area:

The shops and places to eat and drink inside the development are very good if little limited which brings into stark relief how neglected Woolwich town centre is. The Arsenal is almost a self sufficient bubble which whilst very convenient is a real shame for community cohesion.

Transport links are excellent. The Thames Clipper is less than 5 minutes walk away as is Woolwich Arsenal station with the DLR and fast trains to major London stations, it’ll be even better when the Elizabeth Line eventually opens.

Living on Thunderer Walk is a bit of a mixed bag. It’s super convenient because of its location in the Arsenal and for the most part is very pleasant but it has its fair share of antisocial behaviour. People tend to congregate underneath the arches and on the benches which can be intimidating, especially in the evenings, as they are often hooded, drinking, smoking weed and shouting and swearing which also echoes up to the flats above. It would be great if more could be done to move these groups along or discourage them from gathering as they are a real drag on an otherwise lovely street.

The Arsenal is overall a great place to live, full of young professionals and young families. As a young couple we have made, I’m sure, life long friends here and there’s almost a university campus feel to having so many mates in such close proximity.

Please share one thing (or more) which you wish you had known before you moved in:

Get a snag survey done and don’t back down on things that need to be fixed.

How has the building management responded to any problems or issues you have raised:

R&R’s customer service is pretty poor. It can be weeks before getting a response despite chasing multiple times.

5
Facilities
4
Design
5
Location
4
Value
3
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Mike – thank you for leaving us a review. We’re delighted that you are enjoying the facilities at Royal Arsenal Riverside – we love having you here!

Good location and vibe.

Verified Resident
Verified Resident
Review Date Jul 2021

Very nice looking building with some character. Flats are generally quite small and the water/gas company has a monopoly on the estate so can charge what they like.

People are very friendly. Lots of couples and young families and dogs.

Bins are frequently collected and the communal areas are cleaned and well taken care of. The building feels very safe.

Please tell us what you like and dislike about this area:

Excellent location for commuting into central London. Great shops on site including a couple restaurants and a great bakery.

Parking is expensive if you don’t have an allocated space (I currently pay £60 a month for mine) and there is some anti social behaviour.

It’s very clean, well lit and the concierge staff are very helpful.

Please share one thing (or more) which you wish you had known before you moved in:

How expensive parking would be as my flat didn’t come with an allocated space.

How has the building management responded to any problems or issues you have raised:

Responded quickly and efficiently. No problems my side.

4
Facilities
5
Design
5
Location
4
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Ellen – thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside – we love having you here!

Lovely development, but older buildings need more investment

Verified Resident
Verified Resident
Review Date May 2022

I’ve lived her for 15 years, and have seen a lot of change. While the development as a whole has grown, this has meant that property managers have concentrated on the newer buildings, and those older blocks, such as 22, 45, and 50 have seen a lack of resources being put their way. Some of the features of these buildings, such as heating systems, lifts, and windows, are coming to the end of their shelf life now, and are in urgent need of some care and attention.

Please tell us what you like and dislike about this area:

Excellent transport links to the west end and city, especially with Crossrail opening. Options for drinks has increased in recent years, but a number of efforts to open restaurants in Woolwich have failed. Area is well served by Tesco, Sainsbury’s and M&S local stores.

Please share one thing (or more) which you wish you had known before you moved in:

Just how unreliable the services would become as more people moved in.

How has the building management responded to any problems or issues you have raised:

They generally don’t. It took over 18 months to get damp in my flat fixed. We’ve also been waiting over a year for a promised redecoration of communal areas to take place. There’s always some reason why they won’t do it.

3
Facilities
4
Design
4
Location
3
Value
2
Management
Read all Read less

Was this review helpful?

Report

Report

Overall, a really nice to live and settle for young professionals

Verified Resident
Verified Resident
Review Date Sep 2019

The development is well built with long lasting materials which is convenient for people living here for long periods of time. Although there were a few problems when we first moved into the development, Berkeley have been great in fixing any dents or other issues we’ve had in the development.

Please tell us what you like and dislike about this area:

Transport links are really good, buses and trains running all the time. Some shops are still yet to open but there are still great restaurants nearby

Please share one thing (or more) which you wish you had known before you moved in:

Cross rail, being delayed by two years

5
Facilities
5
Design
5
Location
4
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for taking the time to leave a review – we have a great customer service team!

The Good & Bad of Royal Arsenal Riverside

Verified Resident
Verified Resident
Review Date Jul 2021

The good:
The property looks great from the outside, and with having a concierge (always friendly staff) on site just adds to the classy feel of the development. The security system in place with requiring a fob key to enter the premises adds a greater feel of being safe in the area. The constant maintenance and cleaning of the surrounding areas/green spaces is great as it’s rarely felt unkept and untidy.

The bad:
The parking situation with there being limited spaces to outright homeowners and ground floor residents is fairly annoying. This is also the same situation for the Waterside Club gym, we have signed up at the Leisure Centre gym as we’re not permitted to join the gym onsite.

Please tell us what you like and dislike about this area:

The good:
We have two great local bars, plenty of local small grocery stores, nice green areas, a very handy bakery/cafe, a fantastic space where the farmer’s market and other pop-up sellers appear every couple of months. It’s also a 5 minute walk into Woolwich high street and the DLR tube station.
The bad:
Limited parking for residents who either own their property outright or are located on the ground floor. We currently have our car parked in the Sainsbury’s car park complex further into town. The number of high street clothing stores are fairly low too.

Please share one thing (or more) which you wish you had known before you moved in:

We wish we had known to sign up with the concierge for updates on the area and messages to alert us when packages had been delivered to them.
A crash course in how to operate the heating system would also have been nice.

What is the best feature of your home:

With it being a new build, very happy with the insulation/heating and how everything essential is installed in the home ready to move in (white goods etc).

4
Facilities
5
Design
4
Location
4
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for taking the time to leave us a review Dean– we really appreciate the feedback. Glad to hear that you are enjoying the property management services. We are sorry to hear you are having issues with parking – thank you for bringing this to our attention.

A great place to live

Verified Resident
Verified Resident
Review Date Apr 2020

Overall Royal Arsenal is just a great place to live. Besides some minor disadvantages it is a modern, stylish and a very comfortable place. It has its historical vibe and the modern appeal at the same time. Once the Crossrail is here it would be just perfect.

Please tell us what you like and dislike about this area:

I like the design of the development (all public spaces, facilities, buildings are just beautiful), the access to all needed shops, cafes and facilities, and also the fact that we have a Thames Clipper station here. I especially like, that we are expecting the creative district around here.

I don’t like the fact that we still have a long commute to the city centre, since the Crossrail is still not here. I am also a bit concerned about security, given the reports of accidents happening around (not exactly within the development, but close to it).

Please share one thing (or more) which you wish you had known before you moved in:

It is a bit frustrating not having a window to the street in a bedroom as it occurs.

What is the best feature of your home:

The greatest thing is those beautiful big windows, which make impression of being present at the park outside.

4
Facilities
5
Design
4
Location
5
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Nick, thank you for taking the time to leave a review. We are glad to hear you are enjoying the park views from your home. We hope you are enjoying the new section of the park down by the river?

A pleasant stay in the Royal Arsenal

Verified Resident
Verified Resident
Review Date May 2022

The buildings themselves are nice, obviously they’re all old and been converted in some way so there’s limited ways in which they can be modernised.. I’d question the PunchDrunk addition where they’ve blocked a road to put a connection between 2 buildings, but i digress!

Facilities wise, the gym, concierge, parks and the overall maintenance of all these things I can’t fault or find any negative. They have a fortnightly farmers market, and other activities throughout the year in the area and they’re all amazing, even the street food vendors they have on rotation by the gates.

Please tell us what you like and dislike about this area:

The area is lovely, there’s a few local shops and eateries with some new ones on the way. The opening of the Elizabeth line soon will also add to the convenience of travel with already great services by train and DLR. My area specifically is perfect, there’s a nice small park across the road, it’s peaceful and all is good. I know there can be some noisy parts in the extended area, most notably towards the main road and towards the Woolwich center, the Tesco and M&S do get the odd thief bolting out their doors..

Overall though, it’s a lovely area to be in and the few issues i think you’d get anywhere and they’re minimal and don’t detract from the overall beauty and good vibes you get from being here.

Please share one thing (or more) which you wish you had known before you moved in:

The only thing I can really say, which is something i’m not sure how we’ll deal with or what the outcome will be in the end is now with the price cap increasing, and our water is communal but also listed as a business and not residential… (I could be loosely describing this) our water rates could increase quite a bit, which could be a problem.

Otherwise I’m a happy bunny here, the area is lovely, I can only give reasons to come join us here and the positives.

How has the building management responded to any problems or issues you have raised:

Honestly, we’ve not had any issues personally or by the time there has been an issue there’s been an update or something has been done to address it. There’s been a couple of times there have been some water issues but this hasn’t affected us or the downtime was so short it was un-noticeable to us.

4
Facilities
4
Design
5
Location
4
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Get me out of here!

Verified Resident
Verified Resident
Review Date Jul 2021

The buildings are well designed, facilities such as gym and pool are lovely. Great surrounding shops and a growing community. The cleaning staff are lovely and very personable, day concierge service is fantastic and very accommodating, gym and pool staff are very professional and friendly. However this is ALL POINTLESS if one cannot have a good night’s sleep. Residents are openly dealing drugs, making noise and allowed to do things such as renting a cinema in the middle of the night drunk and disorderly. These apartments are not worth 600k, 500k, 450k – at a push 400k max. If looking to spend/invest such amounts look elsewhere.

Please tell us what you like and dislike about this area:

Love at first sight turned into hatred at first light.
The main issue I have is the increase in anti-social behaviour and the management’s lack of concern to address same. There is an increasing problem with a number of residents keeping unusual hours. There is open drug dealing and taking both in the building and the pavilion area. Noise continues into the early hours. Furthermore the concierge (night duty) seem to not want to address it at all. I am renting currently was considering investing in the area (riverside development) given it’s value and projected increase in same due to new transport developments etc. I will not be investing now as woolwich is a terrible place regardless of what gentrification has been attempted by Berkeley Group and the poor management of the building and surrounding area.

Please share one thing (or more) which you wish you had known before you moved in:

Gentrification has not been as successful as hoped.

If there is one thing you would change about your flat or property what would it be:

I want security to address the noise at night and the management to properly vet who rents/purchases property. Some of the small apartments seem to have more than 5 tenants…

2
Facilities
3
Design
1
Location
1
Value
1
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for taking the time to leave us a review Dman – we really appreciate the feedback. We are sorry to hear that you are experiencing issues with anti-social behaviour and management services. Can you please email us at rare.information@berkeleygroup.co.uk and we can look into this for you?

This area is great

Verified Resident
Verified Resident
Review Date Jun 2019

This area is great for a young professional, great gym facilities, easy access to the shops! Overall great ! Security very useful. Well looked after. Concierge is awesome as able to pick up my packages. Well look after area in terms of gardening and cleaning.

Please tell us what you like and dislike about this area:

Great cafe, tap room.

Please share one thing (or more) which you wish you had known before you moved in:

Gym access

4
Facilities
4
Design
5
Location
5
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments Agnieszka. We really appreciate you taking the time to write a review and your kind words.

Great community with lots of open space

Verified Resident
Verified Resident
Review Date Sep 2019

I would say this development os very well kept, with common areas and courtyards across the development being very pretty. However the regulations living here are quite strict, like not able to keep chairs on the balcony. My apartment is nice, spacious and modern and a fit for me. The concierge and building management are also very good and respond to my issues

Please tell us what you like and dislike about this area:

There’s a sense of community here, and also I would say its reasonably safe. There’s events happening ing every so often which is great however crossrail still not being open is a bummer. I dislike how there are negative opinions of how residence have of those living outside of this development.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew crossrail was going to be delayed for this long

5
Facilities
4
Design
4
Location
2
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Robby – thank you for leaving us a review. We loving hearing that residents enjoy the courtyard areas at Royal Arsenal Riverside.

An amazing place to live

Verified Resident
Verified Resident
Review Date Aug 2021

The newer parts of the Royal Arsenal Riverside development are an excellent place to live with great views, fantastic facilities, a great gym and swimming pool. (It is just a shame these facilities had to be closed for months last year despite being for residents only and not public facilities.)

The community has a fun, youthful vibe and is populated with many ambitious young people. It feels very safe even late at night. Having said that, I should warn that the surrounding areas of Woolwich outside of the Royal Arsenal Riverside development do not have the same feel and can be dangerous to walk alone at night.

Please tell us what you like and dislike about this area:

Woolwich has changed rapidly over the last 5 years and has transformed into a bustling community with leading class amenities and picturesque walks by the river. Royal Arsenal Riverside is at the forefront of this transition and I’ve really enjoyed seeing the changes whilst living here. On top of this, I’m really excited for the crossrail station to open and this will cut down commute times significantly making Woolwich the ideal location for anyone working in the City or Canary Wharf.

Please share one thing (or more) which you wish you had known before you moved in:

Use of balcony is very restricted. You can only have plants and 2 chairs. BBQ not allowed even if you have a very big balcony.

How has the building management responded to any problems or issues you have raised:

I haven’t personally raised any issues, but I have seen that maintenance problems have been sorted pretty quickly, e.g. broken handle on front door of the building and the repainting of communal areas.

5
Facilities
4
Design
5
Location
3
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thanks for your feedback, it’s great to hear that you feel at home! We also love the community atmosphere at Royal Arsenal Riverside.

A very good place to live overall. Well connected and with the new tube line even more so. Range of shops is great bonus.

Verified Resident
Verified Resident
Review Date Nov 2020

Buildings look good and fit the area well, the gardens are an especially good addition – especially in the summer. Buildings are kept cleaned and well maintained. Most things are fixed promptly – although occasional delays due to parts shortages.
Concierge services is especially useful for deliveries and there is a system in place to ensure parcels are not lost or given to the wrong people. I love the fact that all rooms have an ethernet connection!

Please tell us what you like and dislike about this area:

Very good range of shops, including big chains.
Good range of restaurants and within delivery range of many different restaurants. Gyms are very close.

Please share one thing (or more) which you wish you had known before you moved in:

I wish that my flat did not face the road as it can be rather noisy but we have gotten rather used to it since moving in.

How has the building management responded to any problems or issues you have raised:

Have not had to raise any issues yet but I am confident that it is a pain free process.

5
Facilities
5
Design
5
Location
4
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments Alex – we really appreciate you taking the time to write a review. We are glad to hear that you are enjoying our well kept areas and Concierge Service.

Beautiful, accessible but pricey.

Review Date Jul 2021

The converted old buildings are having overall a beautiful sight. The whole area is quite pretty from the outside. However, the flats inside are of poor quality considering the prices: inferior interior design, poor and no good quality of tiles, floors, windows, appliances. I have seen other developments made with way better products and at much more reasonable prices.
The facilities are ok. The gyms are not. I do not understand why just some of the people can subscribe to them and not everybody. A bit exclusive.
Foxtons manage the property I live in, and I must say that they are very experienced. Happy with them.

Please tell us what you like and dislike about this area:

The local shops at Royal Arsenal Riverside are good, but there are just a few, therefore not a wide variety of products.
The restaurants and bars are nice. We do not use those often, so not in our interest. But I could see people are enjoying them quite a lot.
The open spaces are beautiful and well developed. Also, the green heart of RAR is excellent.
The area is well connected with the city. And the upcoming Crossrail will make it excellent.

Please share one thing (or more) which you wish you had known before you moved in:

I knew the quality of the flats does not satisfy my necessities and expectations. But we like the area, we are used here.

If there is one thing you would change about your flat or property what would it be:

I would suggest that an experienced architect refurbish the whole building.
Bad lighting, bad electric tracks, poor appliances, fitted wardrobes are crooked, the ceiling is not even and same for the flooring.
As I said, very poor interior design.

4
Facilities
3
Design
4
Location
4
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Isabelle – thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside – we love having you here!

Review of Concierge and integrated design

Verified Resident
Verified Resident
Review Date Jul 2021

The design integration of new and old is excellent, also the integration of the Thames waterfront with the development. The latest phase of high rise to the west – the buildings are a bit dense. Also – the development needs a bigger green space to the west – the planned park will be good, but it isn’t big enough. Woolwich deserves really good treatment of its access to the waterfront. Another good thing about the development is the integration of the public and the private – the shared spaces for markets and cultural events and access to the waterfront. But – it makes living on No. 1 Street a bit noisy at times.

Please tell us what you like and dislike about this area:

The Concierge Service at Royal Arsenal Riverside stands out as the best we have ever experienced – friendly, helpful, responsive and always there 24/7.

Please share one thing (or more) which you wish you had known before you moved in:

it is worth checking out the development plans for the area beyond the development – like what is planned for Woolwich Town Centre. Actually we did check this out – plus the Berkeley Homes staff were fairly well-informed about this.

If there is one thing you would change about your flat or property what would it be:

We would like to be on the north west corner of a building – better for river views and ventilation. Many of the flats do not have through ventilation – being either west facing or east facing – west facing can be very hot in the summer (but only for a short time). Corner flats probably offer better through ventilation.

4
Facilities
4
Design
4
Location
5
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for taking the time to leave us a review Sally– we really appreciate the feedback.

Love the Royal Arsenal

Verified Resident
Verified Resident
Review Date Aug 2020

The development is beautifully built and super modern. The actual apartments are spacious and well appointed.
The ample green areas and friendly residents.
The whole development is dog friendly and geared towards dog owners.
Brilliant that fibre connections come pre installed.

Please tell us what you like and dislike about this area:

Everything on your doorstep, anything you want is within walking distance. Plenty of eateries, shops, pubs and gyms. The Thames path is a brilliant benefit for long strolls and rides along the river.

Please share one thing (or more) which you wish you had known before you moved in:

How all the appliances and gadgets work.

What is the best feature of your home:

The spacious layout and ultra modern interior and my river view

5
Facilities
5
Design
5
Location
4
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments Stuart – we really appreciate you taking the time to write a review. We are glad to hear that you are enjoying the green open spaces, welcoming dog community and design of our homes.

Cannot wait to move away

Verified Resident
Verified Resident
Review Date Jul 2021

Needs more security presence especially at night.

Beautiful gym and pool. Well kept grass and flower bed areas. Lovely concerige, gym and cleaning teams. Apartment hallways and external windows are well kept.

The apartment is lovely but the windows are not soundproofed and night disturbances are common.

Apartment gets pretty hot in the summer.

Please tell us what you like and dislike about this area:

There exists significant problems with residents and other people loitering, selling and taking drugs.

Increased night time noise that has caused me significant sleep disturbances.

Weird residents that live 5 to a one bedroom apartment, give a low rent vibe.

I do not leave the apartment after 10pm due to concerns about safety in the development, despite there supposedly being security.

Security takes 15-20mins to arrive when called.

There is no post box which means you have to go into Woolwich town to post anything including a simple letter.

Local Marks & Spencer and Jade’s are brilliant and convenient, transport links are very good, easy access to the opposite river would be amazing but there is a ferry service. Bin services are great. Local food trucks and farmers market are a nice touch.

Please share one thing (or more) which you wish you had known before you moved in:

Windows are not sound proofed which leads to noise disturbances, the development does not feel safe at night.

If there is one thing you would change about your flat or property what would it be:

The windows are not sound proofed which leads to outside noise disturbances.

3
Facilities
3
Design
1
Location
2
Value
1
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Sarah, thank you for your feedback. If you have any more details, could you please email us at rare.information@berkeleygroup.co.uk and we’ll look into this for you.

Living at the Royal Arsenal – Pros & Cons

Verified Resident
Verified Resident
Review Date Jul 2021

The RA had developed considerably since I arrived in 2014. The design aspect is very good with a lovely blend of old and new, however I believe there are plans to eventually build over the park opposite New Warren Lane which will create a concrete jungle, if this happens I will then leave the development. There has to be a balance of green space and over development and that would be a selling point for me. The Management of R&R is largely very good – Concierge is excellent in Tyger House, as is Barbara the cleaner who is a real credit to the team. The Landscape company is excellent. I feel the security is a little weak they don’t police Thunderer walk which can be a bit of a drugs ghetto and at night they need to clamp down on Joyce control and parties that go on into the early hours, the anti social behaviour is getting worse. The Service charges would benefit from being more transparent as the documentation provided is confusing at best.

Please tell us what you like and dislike about this area:

The shops in woolwich are pretty basic but cover the essentials. On the RA M&S is an excellent offering and Tesco express very useful. The Dial Arch is very good, the Guardhouse is a little stale. Good transport links and have been waiting for Cross rail since 2018. Unfortunately there is kore anti social behaviour on the RA – with flats being rented via Air B&B and Thunderer Walk constantly used by cannabis smoking youths. There is often a noice problem from party flats!

Please share one thing (or more) which you wish you had known before you moved in:

I think the security element could be better I believe R&R and Berkley should invest in making sure the undesirable element don’t ruin an excellent development. They need to stop groups of youths smoking cannabis from loitering in certain areas such as Thunderer walk and by the Maritime Museum facility, Incan imagine this can be intimidating for many people. The scooter yobs that fly through are dangerous so number plates should be reported use the cctv and followed up. I hardly let ever see the community please officer, perhaps get him more involved via group meetings and introductions.

How has the building management responded to any problems or issues you have raised:

I bought the property which came with a two year guarantee and Natasha and Karen have been superb. Their aftercare service has been excellent. The concierge team at Tyger House via R&R are first class.

4
Facilities
4
Design
3
Location
3
Value
4
Management
User submitted image of  Royal Arsenal Riverside, SE18
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Kam – thank you for leaving us a review. We’re delighted that you have been enjoying living at Royal Arsenal Riverside since 2014 – we love having you here! If you wish to discuss any of your concerns further, please do email us at rare.information@berkeleygroup.co.uk.

Friendly place

Verified Resident
Verified Resident
Review Date Jun 2019

Its a friendly place to live full of families with geat family atmosphere, very safe and convinient to all shops in the local area. Recommended to young couples or families. It has been kept very clean everyday which i have loved here which is greatly appreciated.

Please tell us what you like and dislike about this area:

I like the cleanliness and modern touch theyve put on the old history.

Please share one thing (or more) which you wish you had known before you moved in:

Local neighboring communities.

4
Facilities
5
Design
4
Location
5
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments Harlie. We really appreciate you taking the time to write a review and are glad to hear that you are enjoying live at RAR.

Shiny on the surface

Verified Resident
Verified Resident
Review Date Jul 2021

The old conversion buildings are beautiful from the outside, preserving their charm so well. As I do not live in one of those cannot comment on the inside of them. The newly built flats apart from being very well insulated, are like a box, with no character to be honest. The design of the balconies is a joke. Garden decking is used so one can see above and below through the holes. Maybe of interest to someone, but when it rains one cannot open the only “window” (which is actually a patio door) as water is coming in the flat.
The other issue with the design is the ever so often present smell either from neighbours’ cooking or smoking. I wonder if designers ever live in something they design?
Communal heating is another bad aspect of living here due to inflexibility to use another provider and almost nonexistent penalties to the provider in case of lack of service.
The workmanship is also questionable with continuous issues to be looked into. Maybe the NHBC needs to be doubled?
Property management – the only good side of it is concierge service and them collecting the parcels for residents. The rest of the property management team and the services they provide is not great. Service charges are not transparent, too high, with continuous increases above inflation and no opportunity for residents to even get involved in the budgets. Given the economy of scale, with so many more new flats being built, surely the opposite should be on the cards? There are no SLAs in place, no proper information or processes. When the property management team does respond, the information is confusing, misleading, contradicting. The management company seems to be incompetent and nontrustworthy. Overall I would not recommend them to manage any development.

Please tell us what you like and dislike about this area:

The development used to preserve history very well until new blocks started to pop up. It used to be so lovely to live here. The fact that there is M&S, Tesco Metro and Local Sainsbury is great. There are two very nice coffee places too.
The latest addition on top of building 10 (the new building 10) is going to be very ugly. It feels too crowded. Plus the original promises of a lovely atrium with shops and amenities are now being changed into residential? Why?
There are no sufficient facilities for residents – where are additional GP surgeries, nurseries, and parking? Where are designated barbeque areas and so many promises of green spaces? Berkeley Homes’s definition of a park is a bit of green patch and water together. It is definitely overdeveloped – the irony is that not all buildings are even finished! It is to be seen what Woolwich Works brings to the whole area and how the issue with the crowds is going to impact residents. Whose responsibility is to add extra security, marshaling, rubbish collection? There is already overflowing rubbish in the development, especially when nice weather. Saying to people to take it home is not an option really. It has to be more bins or more frequent collection. Then the question is who pays for it? The other issue is noise, not only from neverending building works but also power pressure generators (monthly in the square), gardening noisy tools, skaters on the square, alarms, motorbikes driving on the square, etc. Some of them are not under development controls, but some are yet it does not seem that a lot is being done on that one. Why? Then there is traffic noise and late-night groups of people shouting (residents or not). Transport links are great but building so many residential units on the basis of “who knows when it will be opened” Elizabeth line is irresponsible both from BH and GC.

Please share one thing (or more) which you wish you had known before you moved in:

Communal heating lock-in; the fact that BH has been given granted permission to reduce the square size and build additional buildings in front of my flat, when at the time of purchase the design was completely different.

What is the best feature of your home:

For one person with a very minimalistic lifestyle, the flat is amazing. It is well insulated and it has an access to a nice balcony.

2
Facilities
2
Design
4
Location
2
Value
1
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Stela– thanks for bringing this to our attention. We really appreciate you taking the time to write a review. If you would like to discuss this further, please email us at rare.information@berkeleygroup.co.uk

Really nice place to live

Verified Resident
Verified Resident
Review Date Jul 2021

Nice place to live. The area is well-kept and advance notice is given of most works and maintenance.

The only thing that needs to be improved is how deliveries by post are managed. There is apparently a policy (at Building 22 at least) where the concierge refuse to take delivery of packages, and instead insist that couriers etc. go to the apartment that has ordered something. For Royal Mail this seems fine, and it is nice that we get mail delivered to our mailbox. But for other deliveries (especially Amazon same day delivery), there do not appear to be proper instructions on how to deliver gieven. This means that you often get calls from understandably frustrated delivery drivers (who are penalised for ‘late’ deliveries), and have to play a game of working out which entrance they are at, walking down to meet them, etc.

Please consider liaising with Amazon, DHL, Fedex, etc., or having guidance in public areas (at door entrances) on how to find and deliver to specific addresses.

Please tell us what you like and dislike about this area:

Excelent location, facilities, and transport links. Clean, good access to the town centre, almost no traffic noise.

Please share one thing (or more) which you wish you had known before you moved in:

Better introductory materials would be nice. We had no idea about how bin collections, mail deliveries, and maintenance were organised.

How has the building management responded to any problems or issues you have raised:

Overall nothing to complain about. Concierge staff and maintenance incredibly friendly and helpful.

4
Facilities
3
Design
5
Location
4
Value
3
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Shaun – thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside – we love having you here! If you have any issues you wish to discuss further, please do email us at rare.information@berkeleygroup.co.uk

Royal Arsenal Riverside is one of the best riverside addresses in London!

Verified Resident
Verified Resident
Review Date Jul 2021

Design of the development is good, not the best I’ve seen or lived in but above average for a national home builder.

Facilities are excellent, the Waterside Club is very well equipped and we use gym and pool a few times a week. The concierge desk are very helpful – but it’s worth mentioning they’re limited in services they provide other than parcel keeping, key management, estate security etc.

Building management do a great job caring for the estate, regular cleaning, grounds maintenance and block maintenance.

Please tell us what you like and dislike about this area:

I’ve lived in the Royal Arsenal Riverside for 2 years and have loved seeing the area grow. The choice of shops and restaurants has improved in the past 12 months, however there is still much to be improved and it’s good to see the ongoing development happening. The development is exceptionally well connected to central London via the DLR and National Rail trains from Woolwich Arsenal and the upcoming Elizabeth Line is going to make life a lot better.

Some negatives of the area, there is an unusually high amount of gang related crimes although they don’t seem to bother people. Woolwich still has a lot of homeless people hanging around the centre and but fortunately with the security on the RAR estate this doesn’t spill onto the development.

Please share one thing (or more) which you wish you had known before you moved in:

Some street of the development can be noisy at night, mainly no 1 street due to the two pubs on the estate as well many Woolwich residents using the Main Street to reach the riverside. I would advise against living on the lower levels of any buildings facing this street if sensitive to any noise.

How has the building management responded to any problems or issues you have raised:

I’ve only had to report to my landlord and issue with the tap installed by the developer that needed replacement. I know he struggled to get the correct parts and eventually the developer agreed to replace but after a lot of deliberation.

5
Facilities
4
Design
5
Location
5
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Michael – thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside – we love having you here!

nice development, but beware the local area and wait for the crossrail before moving

Review Date May 2020

moved in, in anticipation of crossrail, however that seems to be permanently delayed and there’s very little to do in the local area. quite run down outside of the Berkeley bubble (which is very nice) and have been harassed a few times by local disillusioned youths.

Would definitely wait until the cross rail arrives to see if the place gets better. The price of the flats are completely inappropriate for a zone 4 location in a downtrodden area. You only need to see the amount of supply available on rightmove to know this area is going to be hit hard if there’s any type of property downturn – far too many new builds and no one willing to buy them – the typical overseas buyers go for central london

Please tell us what you like and dislike about this area:

nice new build developments which are nice to look at and live in. the immediate bubble around the development is nice.

HOWEVER, when crossing the road into the town centre, you enter a completely different part of London. Extremely impoverished, so it seems the developer’s monies have not managed to refurbish this area much. The sparkling Berkeley development couldn’t be more of a contrast to the general impoverished/rundown feeling in the rest of Woolwich. The council really needs to redirect funds to this area and make it a lot nicer!

4
Facilities
4
Design
1
Location
2
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Jeanette – thank you for leaving a review, we are glad to hear that you enjoy the homes at Royal Arsenal Riverside. There’s a lot more development yet to come, much like the new section of the park down by the river – please make sure you check it out.

Great flats in a great location.

Review Date Jul 2021

The apartment building I currently rent in is secure, clean and looks great.

The concierge service team are very friendly and helped me get set up with the mail service and intercom very quick.

My only criticism is the building gets very hot, but that issue will soon be a positive during the colder months!

Please tell us what you like and dislike about this area:

With quick and easy access to multiple supermarkets, local markets, street food vendors, pubs, as well as green areas and the DLR minutes away, it’s pretty much an ideal location.

Please share one thing (or more) which you wish you had known before you moved in:

Be prepared for very hot summers. The unit I moved into traps heat and is regularly several degrees hotter than it is outside, with fans running and all windows and balcony doors open.

How has the building management responded to any problems or issues you have raised:

Any and all questions I’ve had so far have been answered quickly.

5
Facilities
5
Design
5
Location
5
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Zak – thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside – we love having you here!

Quite nice, great for professionals

Verified Resident
Verified Resident
Review Date Sep 2019

I live in one of the older developments, gym and pool available but only for the newer development residence. also improve the playground. Great flat but can get very hot during the summer since it faces the sun. Overall I would say it was a great place to live as a professional, however apartments are quite small and might need to a house for my growing families

Please tell us what you like and dislike about this area:

Many shops which is convenient for me, great transport links with the DLR with crossrail coming soon, but that hasn’t been opened yet with many delays which is annoying

Please share one thing (or more) which you wish you had known before you moved in:

Our window situation, it gets very very hot during the summer, which gets quite uncomfortable at times

4
Facilities
3
Design
4
Location
5
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thanks for leaving a review – your feedback is important to us.

Very nice area and building to live in.

Verified Resident
Verified Resident
Review Date Jul 2021

I live in building 22. I think the building is managed well, I see the same few persons almost every morning tidying up the communal areas / doors etc. which is excellent, they are all very friendly as well. The newly painted walls in the stairwell/hallway look good, perhaps the carpet could be replaced as well to further freshen up the communal areas. The inside courtyard could perhaps be brightened up, it is a bit dilapidated and grim (although I appreciate it doesn’t get much sunlight so may be harder to keep green). Facilities are also okay, very nice to have the recyclable and non-recyclable waste bins downstairs. A bit of a pity that the lift doesn’t go all the way to the ground floor from the HQ entrance (would be nice when carrying heavy things). The parking garage is also good, although the pedestrian entrance at the building 22 side often has puddles of water due to poor drainage, and wading through with heavy things to carry is not ideal.

Please tell us what you like and dislike about this area:

Some very nice local supermarkets and restaurants / cafes. Transport links are very good to Canary Wharf (where I work). The area is generally calm around the building (building 22) which is much appreciated. There are sufficient green spaces and I see they are constantly tended for, but I would appreciate more flowers. Only downside is that the street signage is a bit confusing, so deliveries often go wrong – entrances could perhaps be indicated better.

Please share one thing (or more) which you wish you had known before you moved in:

It is a very nice area to live in, nicer than expected!! 🙂

If there is one thing you would change about your flat or property what would it be:

Air condition placement, there is an airconditioner but it is placed very close to the window in the living room, half the cool air goes behind the curtain (which blocks out direct sunlight in the morning so is necessary to keep closed).

4
Facilities
5
Design
5
Location
3
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Blanka – thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside – we love having you here!

Nice place to live. Let’s try and keep it that way.

Verified Resident
Verified Resident
Review Date Jul 2021

The concept of Royal Arsenal Riverside is a good one – a thriving community linked to a historical past, that is enjoyed by young, old, family and visitors. The current arts and community plans are to be applauded. But building and property management needs to improve. Standards are slowly slipping. There needs to be more micro management, more attention to detail (building maintenance & estate grounds) and more attention to the safety and security of local residents (see previous comment above). Let’s ensure that Royal Arsenal Riverside continues to be a nice place to live, to visit, to experience.

Please tell us what you like and dislike about this area:

Aside from a small supermarket and a patisserie/cafe there are no other local shops per se – bars and restaurants yes but we need a couple of more local artisan-type shops. Transport is excellent and is the u.s.p. of RAR. The other bonus is no through traffic – leaving aside motorcycles and mopeds who use it as a shortcut. But the biggest negative point currently is the ‘pot smokers’ and the alcohol consumed on the estate, a particular issue on the riverside (but not exclusively), which is not good for the promotion of the area as a family-friendly, people-friendly place to live.

Please share one thing (or more) which you wish you had known before you moved in:

I would say to any new neighbouring Royal Arsenal: enjoy its location, appreciate its historical detail, its riverside and its relatively low through-traffic. And make sure you feedback to building and property management. Don’t let apathy rule. It’s a nice place to live. Make a contribution to to that notion.

How has the building management responded to any problems or issues you have raised:

On occasions it’s like pushing a large rock up a hill.

4
Facilities
4
Design
5
Location
4
Value
2
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Douglas – thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside – we love having you here! If you would like to discuss your concerns regarding property management further, please contact us at rare.information@berkeleygroup.co.uk

Beautiful Development

Review Date Aug 2021

Minotaur house has an intercom that links to your mobile phone which is great as you can let visitors in easily. The facilities are very well kept – always clean, always smelling nice

The concierge feels really nice and classy both in decor and in service – the concierge staff are always very polite, friendly, and helpful, and this means a lot as all the decor would be negated if the service were poor

I love the development overall – Everyday I take walks around here as do many others. There’s lots of well kept greenery, a great riverside walk, and a good atmosphere.

Please tell us what you like and dislike about this area:

I live at Minotaur House and I feel extremely well connected to the city, with everything I need on my doorstep.

I can walk to the DLR station in 4 minutes. And my local butchers, supermarkets, takeaways, doctors, are all within 5 minutes walk which feels great. Very convenient.

This is all within Woolwich town centre which has a mixed vibe to it. The population seems “Lower class”, with a contrasting hub of affluent people living within the Royal Arsenal Riverside development.

Woolwich doesn’t have a nightlife scene which doesn’t bother me as the city is 20 minutes away on the DLR

Please share one thing (or more) which you wish you had known before you moved in:

I did my homework before moving and knew that the council tax would be around £140 in my 1 bed flat – i also knew Woolwich isn’t the best area, so there were no surprises for me.

How has the building management responded to any problems or issues you have raised:

I’ve not had any issues as of yet – I’ve phoned concierge with a few queries about facilities and they were very helpful

5
Facilities
5
Design
3
Location
4
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thanks for your feedback Ehsun – we appreciate you taking the time to leave your review. We are glad to hear that you are enjoying living at RAR.

Whilst good in some ways, very disappointing in others

Verified Resident
Verified Resident
Review Date Jul 2021

See above for property and facilities management. It is very poor. Slow unresponsive and ambivalent. Re flat faults the BH representative seems to be there to merely tell you why it isn’t her problem. They removed a faulty smoke alarm some time ago and replaced it with one of the wrong colour promising to replace it with the correct coloured one. It never happened and now they are discontinued yet BH could care less. Also re the leisure, I co.plained about a member of staffs attitude some time ago and I was fobbed off saying it was an isolated incident. That I now know not to be true

Please tell us what you like and dislike about this area:

The development is excellent however due to a large number of units being rented there is a level of undesirable occupancy. Examples of drugs and the dealing of, Air BnB, party flats and general antisocial behaviour are spoiling it forethought of us who have invested large amounts of money in our homes. There seems to be little urgency or concern from BH and R&R to effectively address this as we tend to get repeatedly fobbed off

Please share one thing (or more) which you wish you had known before you moved in:

I didn’t realise that there were going to be so many blocks having access to the leisure facility. When the latest two blocks are occupied I think the pool especially will be hugely over subscribed

How has the building management responded to any problems or issues you have raised:

Very poorly. They just offer excuses and fob us off all the time

3
Facilities
5
Design
4
Location
3
Value
1
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Andrew – thanks for bringing this to our attention. If you have any more details, could you please email us at rare.information@berkeleygroup.co.uk and we’ll look into this for you.

Very lovely place to live in as a couple

Verified Resident
Verified Resident
Review Date Jul 2021

I live in building 45, I would say the design is average, specifically in the apartment I live in but I enjoy seeing all the more dated buildings around me that are kept so well!

Facilities are great, I really enjoy the concierge service and how polite and helpful they all are!

No particular comments on property management, other than it’s always really clean and I enjoy seeing the gardening efforts on the site!

Please tell us what you like and dislike about this area:

It’s interesting because there are two worlds to Woolwich, Woolwich High Street and Royal Arsenal. I quite like being able to enjoy both and having some great places like Jade’s bakery and Dial Arch in the area.

My experience could probably be better if the cross rail opened on time.

We don’t own a car but we are grateful for the temporary park permits we give to our guests or if we do a car rental.

Bin collections are quite loud! But understandable.

No traffic noise and no anti social behaviour. I feel safe in the development.

Please share one thing (or more) which you wish you had known before you moved in:

Join the royal arsenal Facebook group! I started to get more a sense of community being able to discuss what’s currently going on in the area e.g. markets, swap and sells and events!

How has the building management responded to any problems or issues you have raised:

I have not raised any problems or issues so nice far (almost 3 years being here!) But I have no doubt they would be very helpful.

5
Facilities
3
Design
5
Location
5
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Milly – thank you for leaving us a review. We’re delighted that you are enjoying the community and on-site facilities at Royal Arsenal Riverside – we love having you here!

Why are we treated like peasants?

Verified Resident
Verified Resident
Review Date May 2022

The location, design and transport links are all good. The rest is poor. Access to electricity and heating is controlled by BH-imposed companies and residents must pay the most expansive tariffs and exorbitant fixed charges increased annually by more than inflation. BH appoint the Managing Agents by a method which denies residents any involvement, and the current one, Rendall & Rittner, is incompetent, dysfunctional, and many residents would say corrupt. Accounts are delayed, and Service Charge demands unexplained. Questions and complaints are ignored. Recently nearly 50 residents signed a letter denouncing R&R. Many residents are angry about the size of the Service Charge and the paucity of the service provided.

Please tell us what you like and dislike about this area:

Berkeley Homes’ sales policy means that most residents are not lease-holders but their tenants who have less investment in the community or energy to make BH or the companies they employ accountable. BH is not “designed for life” as their logo claims but “designed for profit”. It is a modern Lord of the Manor

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known about the monopoly power of the Heating Scheme supplier, and the reputation of the Managing Agents in other developments.

How has the building management responded to any problems or issues you have raised:

They ignore questions and complaints and only respond when threatened with public exposure

3
Facilities
4
Design
4
Location
2
Value
1
Management
Read all Read less

Was this review helpful?

Report

Report

Great place in general

Verified Resident
Verified Resident
Review Date Jun 2019

The royal arsenal development is a quite a good place to live in general. There are 3 supermarkets nearby, gym, and the transport links are good to central London.
There is also a farmers market every 2weeks.

If however you’re moving here for the cross rail connection expect to be disappointed and the place could do with more cafés.

Please share one thing (or more) which you wish you had known before you moved in:

Some of the flats that are looking to the central gardens are very dark.

4
Facilities
4
Design
3
Location
3
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments Az – we really appreciate you taking the time to write a review.

Avoid like the plague

Verified Resident
Verified Resident
Review Date Aug 2020

The development is badly managed by Rendall & Rittner. There is constant noise, parties, many flats are let out to Air BnB and nothing is done to protect residents from this. Rendall & Rittner have total disinterest in anything other than the money they receive from residents. They supposedly have noise regulations, but will do nothing to enfirce them. Facilities are bad, lifts always break down, there are lots of power problems due to the Crossrail development and it is just like living on a large building site. Noise is a constant, as is antisocial behaviour.

Please tell us what you like and dislike about this area:

Royal Arsenal itself is a great location, right on the river, however you have to realise you are actually in Woolwich which is very run down. The shops are mostly African and there is a lot of violence and social disorder, which unfortunately spills down onto the Arsenal and along the Thames Path.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I’d known (a) about the noise and (b) just how bad Rendall & Rittner were

How has the building management responded to any problems or issues you have raised:

I was in contact with them for over a year over noise and they did nothing. Noise is still ongoing. They are worse than useless

2
Facilities
2
Design
4
Location
2
Value
1
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for taking the time to leave us a review – we really appreciate the feedback. Can you please email us at rare.information@berkeleygroup.co.uk and we’ll look into this for you?

Woolwich review

Verified Resident
Verified Resident
Review Date Nov 2020

The buildings are kept in good condition, although sometimes the electronic locks on the doors are not working.

In general they are slow to respond to issues and are hard to contact. They left dirty windows for 1 year plus.

Slow to communicate potential refunds from furlough. Only give you one weeks notice of payment for service fee.

Overall pretty poor.

Please tell us what you like and dislike about this area:

Lack of pubs, restaurants, nice parks

Please share one thing (or more) which you wish you had known before you moved in:

Cross rail wasn’t opening for 3 years…

Would probably like to know more detail about when and where new blocks are being built on the development

If there is one thing you would change about your flat or property what would it be:

Being able to have fully opening windows would be a big plus during summer months.

Possibly add underfloor heating rather than the radiators.

5
Facilities
5
Design
3
Location
3
Value
2
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for taking the time to leave us a review Mark – we really appreciate the feedback.

A village in a city

Verified Resident
Verified Resident
Review Date Jul 2021

Royal Arsenal is a truly beautiful place to live – I still remember the first time I walked through the gates. For someone who had lived a fairly nomadic life in London up to that point, I’ve been on the Arsenal for over 10 years now and it really is home. I love how the historic character of the development has been retained (although I’m not so sure about the design of some of the new builds along the Riverside towards the Waterfront); it feels like a village within a city and I’ve always felt safe here. As with all villages you get to know your neighbours and there’s a great sense of community here – I’d like to see more done to extend that into the wider Woolwich area, and I do hope the sense of community isn’t lost as the development grows.

Please tell us what you like and dislike about this area:

I’d personally like to see more small local business here – greengrocers/butchers etc as well as more varied places to eat and drink – permanent and pop up. The current units need to be more affordable for small businesses too.
I think temporary parking is an issue – the concierge are loath to hand out any short term permits to residents.
Transport is great (and will be even better when we eventually get crossrail!). Only issue I have with anti-social behavior is that A LOT of people smoke weed – I don’t have a problem with it per se but really don’t like that my flat smells of it constantly!

Please share one thing (or more) which you wish you had known before you moved in:

Royal Arsenal is still part of Woolwich – try and embrace the community on both sides of the road!

How has the building management responded to any problems or issues you have raised:

We have never really raised any personally but I think they’re generally pretty good at responding.

3
Facilities
4
Design
5
Location
4
Value
3
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

That’s great to hear Emily. We agree that Royal Arsenal Riverside has the best of both worlds – you can enjoy a stroll along the Thames Path and enjoy the buzz of Central London on the same day!

God trandport system

Verified Resident
Verified Resident
Review Date Jun 2019

Its quiteneighbourhood and quick journey to central london, very close to the thameslink. Close to the o2 Greenwich. Good restaurant and pub nearby the facilities. We also have a hood heritage in the neighbourhood

Please tell us what you like and dislike about this area:

Good transport sbd quiet neighbourhood

Please share one thing (or more) which you wish you had known before you moved in:

None

4
Facilities
4
Design
4
Location
4
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Robin, thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside. The history of the site is something we really worked to preserve, so we’re delighted that you like the mix of heritage and modern architecture – we think this is one of the things that makes Royal Arsenal Riverside unique.

Good neighbourhood community feel, and dog friendly

Verified Resident
Verified Resident
Review Date Sep 2019

My apartment is spacious, with modern facilities despite the older build. There isn’t included with the apartment but it is 24hrs and residence only which I pay for. Concierge is nearby and very helpful, kind and generally can’t fault them!

Please tell us what you like and dislike about this area:

Woolwich riverside has everything I need, with many shops nearby. I also find it safe living here, and the community is great

Please share one thing (or more) which you wish you had known before you moved in:

None really, I have good knowledge of the area and apartment before moving in

4
Facilities
5
Design
5
Location
4
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

That’s great to hear Ros – thank you for taking the time to leave a review.

Safe, comfy, cheap

Verified Resident
Verified Resident
Review Date Sep 2019

My flat is spacious and I pay a reasonable price. I feel safe in my home. I don’t feel as safe going back from the station. Building management are great

Please tell us what you like and dislike about this area:

I like the neighbourhood and the riverside , I dislike woolwich

Please share one thing (or more) which you wish you had known before you moved in:

How dodgy the centre is

4
Facilities
4
Design
4
Location
4
Value
3
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your feedback. Your feedback is important to us.

Docklands is where it’s at – Royal Arsenal Riverside

Verified Resident
Verified Resident
Review Date Jul 2021

The development is top notch. One of a kind in London in my opinion.

It nice that there are still some grade listed buildings dotted around the development as it add a lot of character to the development

Facilities are high spec: swimming pool, vitality pool, gym, concierge

The farmers market every other weekend is a very nice touch

Property management are elite professionals

Please tell us what you like and dislike about this area:

Good = location is amazing and a lot of space.

Bad = a lot of barking dogs but still peaceful, not a lot of nearby greenery

Please share one thing (or more) which you wish you had known before you moved in:

I can’t think of anything

How has the building management responded to any problems or issues you have raised:

Respond rapidly and always behave in a professional manner

5
Facilities
5
Design
4
Location
4
Value
5
Management
User submitted image of  Royal Arsenal Riverside, SE18
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi DG – thank you for leaving us a review. We’re delighted that you enjoy living at RAR. The history of the site is something we really worked to preserve, so we’re delighted that you like the mix of heritage and modern architecture – we think this is one of the things that makes Royal Arsenal Riverside unique.

One of the best places to live in London

Verified Resident
Verified Resident
Review Date Jul 2021

Overall this is a great place to live in. Beautifully restored buildings and modern architecture. Friendly neighbours, great facilities. The buildings and streets are well looked after. Although one thing they can improve on for our specific Building 50 is deep cleaning the Lagoon. Nobody likes a green Lagoon all through summer. It attracts Mosquitoes!

Please tell us what you like and dislike about this area:

There is a good selection of shops, bars and restaurants as well as large green spaces, public squares, wide streets, parks, fountains and it’s right next to the river. Transport services to Woolwich are great with plenty of trains, DLR, buses, upcoming Elizabeth line, Ferry services and close by London City Airport. It could do with more cafes in comparison to other developments. The rise in popularity also requires extra security and maintenance. Some buildings, like Building 50 could do with better directional signage. Not enough Electric Car Charging Points for the development.

Please share one thing (or more) which you wish you had known before you moved in:

Electric Car Charging points would be useful for the parking. It seems a major lack of it in this development. Sometimes hard to find the flat for delivery drivers.

If there is one thing you would change about your flat or property what would it be:

Bathroom can always be better and needs modernising.

4
Facilities
5
Design
5
Location
4
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Phil – thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside – we love having you here!

Royal Arsenal Rodrigo & Meire review

Verified Resident
Verified Resident
Review Date Jul 2021

I absolute enjoy living here, lots of green and also next to the river, many shops close to our door and availability of buses, train. I quite like the gym, however it obviously miss a swimming pool which would be great. The crossrail will be a plus to the area once ready.

Please tell us what you like and dislike about this area:

The area is absolutely amazing! Having The best supermarket next to our door. Pubs and restaurants. Also 5 min to our main station, woolwich arsenal and varied buses that connect us to everywhere. The area is very good!

Please share one thing (or more) which you wish you had known before you moved in:

I did not know the window could be opened from down to up, also i just wish the bathroom could have a window. Apart from that we perfectly adjusted to the place.

What is the best feature of your home:

Design ! For a one bedroom it’s quite well designed! Although little we still feel we have space !

4
Facilities
5
Design
5
Location
5
Value
5
Management
User submitted image of  Royal Arsenal Riverside, SE18
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Meire – thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside – we love having you here!

Great place to live

Verified Resident
Verified Resident
Review Date Jul 2021

Me and my partner moved in Judde House a few months ago and we’re loving it here very much. The flat is beautiful and modern just one minute away from the gym and swimming pool that are included in the price of the rent. Truly amazing

Please tell us what you like and dislike about this area:

Good aspects would be the design of flats and gym membership included in the price. Also the fact that Underground station is gonna be very close when Elizabeth line opens.
Can’t really think of any bad things

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew about this place in general so I’d move here sooner

5
Facilities
5
Design
5
Location
5
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Katie – thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside – we love having you here!

Excellent Area

Review Date Aug 2021

The rustic design and overall management of the buildings is second to none. I have thoroughly enjoyed my stay so far and look forward to the future development of the site. They are improving it daily and managing it on a regular basis. I have no doubt that it is one of the up and coming residential areas in SE London

Please tell us what you like and dislike about this area:

The view is excellent, people are nice and responsible, in terms of trash there isn’t any issue. Have had a pleasant time thus far since I’ve moved.

Please share one thing (or more) which you wish you had known before you moved in:

I enjoyed the fact that water had been covered by the landlord

How has the building management responded to any problems or issues you have raised:

There hasn’t been any issues to raise, and the landlord has been extremely accommodating and helpful

5
Facilities
5
Design
4
Location
5
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments Aimen. The history of the site is something we really worked to preserve, so we’re delighted that you like the mix of heritage and modern architecture – we think this is one of the things that makes Royal Arsenal Riverside unique. We are glad to hear that you are enjoying your time at RAR.

Very nice

Review Date Jun 2019

Friendly, safe atmosphere and beautiful buildings and homes. Great facilities on site but rent is quite expensive for student living. Otherwise engjoyable and appreciate the building management and location

Please tell us what you like and dislike about this area:

Like shops, cafés

Please share one thing (or more) which you wish you had known before you moved in:

Concierge opening hours

5
Facilities
4
Design
4
Location
4
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments Niamh – we really appreciate you taking the time to write a review.

Central location and great shops close by

Verified Resident
Verified Resident
Review Date Sep 2019

The door breaks constantly! They’ve fixed it before but it still keep breaking, however the rest of the building is well maintained and it’s cleaned regularly which is great. I do wish we had access to the gym!

Please tell us what you like and dislike about this area:

I like the transport links, near the river and not too busy. Good variety of shops!
I dislike that the door on our building breaks all the time

Please share one thing (or more) which you wish you had known before you moved in:

There’s a gym and concierge but we don’t have access to it. Not included in our service charge and we don’t know why.

4
Facilities
2
Design
5
Location
4
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi, thank you for your feedback. We’re sorry to hear that you’re having problems with the door. Please contact your landlord to ensure this gets resolved.

Overall fantastic area

Verified Resident
Verified Resident
Review Date Nov 2020

The design of the building is great on the eye and the facilities are very well looked after. Building management of the property could improve – my buildings lift hasn’t been working for the past 2 months, which leaves you to have to walk 15 flights of stairs if the second lift breaks. Very disappointing

Please tell us what you like and dislike about this area:

I really like how the shops are easily accessible. I’m dissapointed the woolwich arsenal underground is still closed.

Please share one thing (or more) which you wish you had known before you moved in:

How expensive the bills are

How has the building management responded to any problems or issues you have raised:

They haven’t responded – we ate still chasing them

5
Facilities
5
Design
5
Location
5
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments Julia – we really appreciate you taking the time to write a review.

Tranquil place to live

Verified Resident
Verified Resident
Review Date Jul 2021

I love the fact that the buildings are all unique and that Berkeley have integrated the old buildings with new. I also really enjoy the fact that there are some small private communal gardens that are especially useful if you have young children (it means you can watch them safely without the concern of them running off) Facilities are also great, we have a swimming pool, gym and concierge who are able to collect parcels if I am out and hold spare keys four emergencies and service people coming to fix things

Please tell us what you like and dislike about this area:

I would describe living in RA as living in a village inside of London. It has great transport links, lovely pubs and conveniently located to the local shops and schools. If I had to find a negative about living in RA it is that occasionally people use it as a space to hang out late at night making lots of noise and smoking dope, however having said that the concierge staff are always amazing at sorting any problems out.

Please share one thing (or more) which you wish you had known before you moved in:

If when you’re living here you come across any issues that might leave you wondering whether you did the right thing moving here, contact the relevant people and they will (always have done for me in the past) do their best to resolve it

How has the building management responded to any problems or issues you have raised:

Building management has always been very polite and accommodating and so far solved every issue / concern that I have had

4
Facilities
4
Design
5
Location
4
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for leaving a review. The history of the site is something we really worked to preserve, so we’re delighted that you like the mix of heritage and modern architecture – we think this is one of the things that makes Royal Arsenal Riverside unique. We’re delighted that you are enjoying the facilities at Royal Arsenal Riverside.

Excellent management, poorly designed homes

Review Date Jul 2021

Management hands are full with poorly designed flats that allow noise to travel readily from above flats. Single pane windows don’t block noise. Bld48, Front glass door n Gravel noise awful. Overall, great job maintaining safety, staff cleanliness

Please tell us what you like and dislike about this area:

AMAZING Concierge! Shops, walking, transport great. Noisy flats. Some disruptive neighbours. Meh!

Please share one thing (or more) which you wish you had known before you moved in:

Parking availability. Noisy neighbours.

How has the building management responded to any problems or issues you have raised:

I have not reported any problems to management outside by flat.

5
Facilities
2
Design
2
Location
2
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi KP – thank you for leaving us a review. We’re delighted that you enjoy the concierge service at Royal Arsenal Riverside – we love having you here!

Peaceful but tired of seeing rodents

Verified Resident
Verified Resident
Review Date Jul 2021

It’s good that facilities are taken care of, cleaning etc is timely and we get an update in case of any changes /9 well maintained. However, it’s too pricey and some of the homes are cramped and not that spacious. Seen rodents, snails, bugs in common plantation area so it should be disinfected and cleaned more often-specially near the buildings.

Please tell us what you like and dislike about this area:

I live in building 50 which is fine in terms of noisy as I don’t stay near the road, it’s peaceful, near the river and quite which is good. Wish to have parks nearby where children could play.

Please share one thing (or more) which you wish you had known before you moved in:

ground floor attracts pets and rodents which is quite common

What is the best feature of your home:

Modern furniture and patio, thus giving us good space however it’s also a problem as it attracts lots of snails and rodents. Difficult to keep window/balcony doors open in this hot summer month

3
Facilities
4
Design
3
Location
1
Value
3
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Arpita – thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside – we love having you here! If you have any issues regarding the communal areas you wish to discuss further, please do contact us at rare.information@berkeleygroup.co.uk

Amazing place!

Verified Resident
Verified Resident
Review Date Jul 2021

I think the design of our building is really really nice, aesthetically very pleasing both outside and inside, especially our courtyard is particularly nice (warehouse Court). The only thing I would’ve wished is that the apartment or building itself had more opportunity for storage.

Please tell us what you like and dislike about this area:

I have almost nothing to complain about, the area is absolutely beautiful it’s designed really nicely. It is also kept very well, I rarely see rubbish anywhere, on occasions some of the bins have been overflowing, but that is very rare. I don’t feel very safe in Woolwich in general, but once I cross the road to Royal Arsenal I feel very safe and home. I think we have a nice selection of shops, and some great bars on the premises, and people generally seem very nice and neighbourly.

Please share one thing (or more) which you wish you had known before you moved in:

There is nothing I would say I would’ve wanted to know before moving in here, my only wish is that they were more storage, perhaps some units that you could rent for things like suitcases and boxes.

How has the building management responded to any problems or issues you have raised:

Extremely quickly and solve all the problems promptly.

5
Facilities
5
Design
4
Location
4
Value
5
Management
User submitted image of  Royal Arsenal Riverside, SE18
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Martine – thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside – we love having you here!

Excellent development

Verified Resident
Verified Resident
Review Date Jul 2021

Development is well built to a high standard with excellent design choices, managed well with good concierge services, facilities are to a very high standard however availability is poor with them being so popular with the many residents, view of Thames facing flats excellent

Please tell us what you like and dislike about this area:

A quiet attractive area with easy connection to the rest of London via the DLR, plenty of shops bars and restaurants

Please share one thing (or more) which you wish you had known before you moved in:

More knowledge on how to access facilities and contact information

How has the building management responded to any problems or issues you have raised:

No problems raised but I’ve got complete faith they would be sorted prompt and effectively

4
Facilities
5
Design
5
Location
5
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments San– we really appreciate you taking the time to write a review. It’s great to hear you are enjoying the Concierge service and on-site facilities.

Great place to live

Verified Resident
Verified Resident
Review Date May 2022

The development is clean and has kept its historical roots which is something once doesn’t see very often. All flats are very well-designed and are of very high quality. The facilities are always clean and well-maintained and the service provided by the Concierge is always very good. I would recommend it 100%.

Please tell us what you like and dislike about this area:

Very nice place to live – great sense of community and amazing amenities. It’s very convenient when it comes to transport links as well. Crime would be one of the things that I like the least about the surrounding area but that’s not the case within the development itself.

Please share one thing (or more) which you wish you had known before you moved in:

I don’t think there’s anything of the sorts – I was very well aware of everything when it comes to the area and the development before moving in.

How has the building management responded to any problems or issues you have raised:

There have been times when we’ve reported noise coming from other flats and that hasn’t been dealt as well as it could have been – they’re usually very good at tackling faults within the building though.

5
Facilities
5
Design
4
Location
5
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Royal Arsenal

Review Date Oct 2018

Essentially a nice and quiet place to live. Still growing. Well connected, with Crossrail opening in the next year.

Please tell us what you like and dislike about this area:

Good: well connected (overground, dlr, busses, cross rail coming). Bad: far too many new buildings going up. Petty crime is on the increase. I still like living here, though.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I’d known about the future building plans.

3
Facilities
3
Design
2
Location
3
Value
1
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments Jelhel – we really appreciate you taking the time to write a review.

Great development with areas to improve

Review Date Jul 2021

Better than before after the online residence clinic started. Email and calls rarely gets responses from Rendall & Rittner. Pool & Spa finally fixed and working fine. Still has issues with posts delivered to the wrong address due to confusing property name.

Please tell us what you like and dislike about this area:

Off New Warren Lane, sometimes cars are racing through making a lot of noise also dangerous.

Great shops and transport links and very good gardening I must admit.

Please share one thing (or more) which you wish you had known before you moved in:

Everything about moving was smooth actually

If there is one thing you would change about your flat or property what would it be:

More shelf area in the bath and shower for shampoo etc.

4
Facilities
4
Design
4
Location
4
Value
2
Management
User submitted image of  Royal Arsenal Riverside, SE18
User submitted image of  Royal Arsenal Riverside, SE18
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Jimmy – thank you for leaving us a review. We’re delighted that you are enjoying living at Royal Arsenal Riverside. We are sorry to hear that you are having issues with the property management service – if you wish to discuss any concerns further, please contact us at rare.information@berkeleygroup.co.uk

Biggest regret was buying here

Review Date Jul 2021

Concierge desk at the swimming pool and gym are fantastic. Concierge for visitors and deliveries are terrible – rude, arrogant and unhelpful. Property management contacts are not for the residents. Berkeley Homes and R&R think their business is just real estate and not people.

Please tell us what you like and dislike about this area:

Good transport links and shops. Terrible parking for visitors.

Please share one thing (or more) which you wish you had known before you moved in:

What I know now. How poor concierge and the property management team are. That Berkeley Homes would open a pub under my balcony.

What is the best feature of your home:

How I have decorated it. I can not think of anything else.

2
Facilities
2
Design
5
Location
2
Value
1
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi AE, thank you for your feedback. Glad to hear that you’ve been able to enjoy the shops and transport links. So sorry to hear about the issues you are having with the Concierge – Please can you email us at rare.information@berkeleygroup.co.uk and we’ll into this for you?

Love living on RAR!

Verified Resident
Verified Resident
Review Date Jul 2021

The building we live in is quite good, we have a tesco express downstairs and the Riverside walking distance, we also enjoy the fountain that was recently built. We enjoy the farmers market twice a month where get to interact with other families. The concierge is great always willing to help.

Please tell us what you like and dislike about this area:

The good aspects of living on RAR is the community always helping each other and having the shops all nearby.

Please share one thing (or more) which you wish you had known before you moved in:

Some of the parties get really loud and even if the concierge intervene they sometimes don’t stop

How has the building management responded to any problems or issues you have raised:

They always go out of their way to help where they can.

5
Facilities
5
Design
5
Location
5
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thanks for your feedback Carrmin and it’s great to hear that you are enjoying living at Royal Arsenal Riverside. We also love the community atmosphere and Farmers’ Market – hope you enjoy the next Farmer’s Market this Saturday 31st.

Great culture

Verified Resident
Verified Resident
Review Date Jul 2021

A truly unique place to live. Love the latest addition of the fountains. They need to be careful and not get rid of too much green space as this is what makes it so great. Building management are speedy to fix issues and communicating any changes to the building

Please tell us what you like and dislike about this area:

Great area and overall atmosphere and culture. With new buildings and more people recently could do with more commercial space

Please share one thing (or more) which you wish you had known before you moved in:

The neighbourhood can be noisy as we’re facing a main road but can be cut out by closing all windows

If there is one thing you would change about your flat or property what would it be:

There are a few things which could have been thought through better – for example the master bedroom doesn’t have a window which can be warm during the night

5
Facilities
5
Design
4
Location
5
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Ashley, thank you for your review. We are glad to hear that you are enjoying the open spaces and RAR community.

Royal Arsenal Riverside, an idyllic development in London with great transport links and lots of potential.

Verified Resident
Verified Resident
Review Date Jul 2021

The development is an oasis amongst London. With its own transport links, shops, green spaces, restaurants etc, there really is no need to leave the development. High street stores and chain restaurants are only a 5 minute walk away on woolwich highstreet. The development feels safe, however, like anywhere in London, there is a need to be street smart during the late hours of the evening.

Please tell us what you like and dislike about this area:

The royal arsenal development has a brilliant, albeit slightly limited, selection of restaurants and bars and convenient stores with sites opening up for more potential. Transport likes are superb, especially once Crossrail opens. Currently there is the DLR, national rail, Thames clipper and bus routes. The development feels very safe, however, there is still a disparity when compared with woolwich high street. The development has lots of history, green spots and scenic views.

Please share one thing (or more) which you wish you had known before you moved in:

I wish there was a clearer indication on when Crossrail would open.

How has the building management responded to any problems or issues you have raised:

Responses typically provided within 1 to 2 weeks. Brilliant assistance when I first moved in.

5
Facilities
4
Design
4
Location
4
Value
4
Management
User submitted image of  Royal Arsenal Riverside, SE18
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Matt – thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside, along with the transport links, open green spaces and on-site amenities – we love having you here!

Royal Arsenal Riverside Review

Verified Resident
Verified Resident
Review Date Jul 2021

Design of development and facilities very high quality – it really does feel like a village community alongside the river and once within the development it doesn’t feel like you’re in London. Amazing to have gym, pool, cinema on site and available, with lots of open, green spaces. Property management very poor, very little clarity around service charge fees and poor communication and response times to queries.

Please tell us what you like and dislike about this area:

Very well designed development – a mixture of new builds and renovations of historical buildings with lots of open, green spaces. On the downside, the local amenities and shopping experience on the whole does not meet the high quality lifestyle sold by the development, with very limited restaurant / bar options and currently no arts or theatre spaces although this is planned to change!

Please share one thing (or more) which you wish you had known before you moved in:

The completion date of Crossrail and the delivery date of all of the other services and amenities (markets, theatre, creative spaces etc.) that were advertised.

How has the building management responded to any problems or issues you have raised:

Building management were quick to respond to queries raised once we moved into the property however property management agents Rendall and Rittner service very poor.

5
Facilities
5
Design
4
Location
4
Value
2
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thanks for your feedback Tom and it’s great to hear that you feel at home! We also love the community atmosphere at Royal Arsenal Riverside.

Needs to improve quickly

Verified Resident
Verified Resident
Review Date May 2022

Poor security and cleaning. I’m not feeling safe even in my building. Every time something is broken, dirty, many thieves, everything pretty expensive. Design is a bit bored. Attractions in the area on the poor level. Long waiting time for resolving problems. Nobody much care about residents.

Please tell us what you like and dislike about this area:

Good aspect: a lot of shops, everywhere pretty close, good transport, many green places. Bad aspect; dangerous, especially evening and night, poor security, lots of thief, poor restaurant choice.

Please share one thing (or more) which you wish you had known before you moved in:

Stay safe at evening and night, be careful with thieves.

How has the building management responded to any problems or issues you have raised:

My landlord/ agency doing proper job. Quick and reliable.

4
Facilities
3
Design
3
Location
3
Value
2
Management
Read all Read less

Was this review helpful?

Report

Report

Very pleased

Verified Resident
Verified Resident
Review Date Mar 2020

Very well kept and very quiet I love that my flat is on the ground floor, however there’s a lot of works going on preventing me from sleeping in the day as I work mostly nights, the environment is very well kept and I live to sit in the court yard on summer days

Please tell us what you like and dislike about this area:

I like that it’s very close to the markets

Please share one thing (or more) which you wish you had known before you moved in:

Wish I had known more history of the area

How has the building management responded to any problems or issues you have raised:

Quickly and fairly I have no problems at all when it relates to this topic

5
Facilities
4
Design
5
Location
4
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Reuben, thanks for leaving a review. Apologies you are experiencing this, we always try to keep noise down to a minimum. However, we are glad you are enjoying your courtyard, I hope you have had an opportunity to check out the new section of park by the river.

A nice place to live

Verified Resident
Verified Resident
Review Date Nov 2020

The design of the development is very good, there’s a really nice mix of old historical buildings, with the new, modern ones. The facilities are good, and so far the property management has been useful. It’s good having the concierge on-site who can take in packages if you’re not in. The only real issue is the rent is fairly high!

Please tell us what you like and dislike about this area:

It’s useful having the shops, restaurants and health facilities in such close proximity, as well as having good transport links.

Please share one thing (or more) which you wish you had known before you moved in:

How expensive the utilities can be!

What is the best feature of your home:

The large terrace outside and the feature brick wall, all in a nice modern building.

3
Facilities
4
Design
4
Location
2
Value
3
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for leaving a review. The history of the site is something we really worked to preserve, so we’re delighted that you like the mix of heritage and modern architecture – we think this is one of the things that makes Royal Arsenal Riverside unique.

Great development – would recommend!

Verified Resident
Verified Resident
Review Date Nov 2020

Properties are well maintained. Good sense of community and nice green spaces. Building designs are great and concierges are very helpful. I would really recommend this area to anyone looking for a new home. Perfect distance away from city centre and enough to do to keep me busy.

Please tell us what you like and dislike about this area:

Lots of local shops around and some lovely cafes.

Please share one thing (or more) which you wish you had known before you moved in:

Only thing I wish the flat had was a built in microwave

How has the building management responded to any problems or issues you have raised:

Responses are usually very quick. Quality of amenities is of a high standard.

5
Facilities
5
Design
4
Location
5
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Jasper – thank you for leaving us a review. We’re delighted that you are enjoying the community, open spaces and local amenities at Royal Arsenal Riverside – we love having you here!

Enjoy living in Royal Arsenal Riverside

Verified Resident
Verified Resident
Review Date Jul 2021

Very happy with the property management overall. Very helpful and prompt Concierge. Well managed gym. General cleanliness of development is very good, both internal and external. Secure environment. Overall design is good but not exceptional. Frequent heating and hot water problems seem to have been solved.

Please tell us what you like and dislike about this area:

Very convenient supermarkets such as Tesco Express, M&S and Sainsbury. Also close by eaterieries, such as Dial Arch, Tap Room, Guard House and Con Gusto. Several on site Gyms. And of course the Medical Centre and pharmacy. Patiently waiting for Crossrail since 2008 which was an incentive to buy in the first place.

Please share one thing (or more) which you wish you had known before you moved in:

That the Elizabeth line, which was touted by the developer as imminent, would take so long to start.

What is the best feature of your home:

Balcony. Well appointed bathrooms. Spitting distance from the new Elizabeth line station (when it finally opens!)

4
Facilities
3
Design
3
Location
4
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Akhter – thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside – we love having you here!

A great living experience, with only minor inconveniences

Verified Resident
Verified Resident
Review Date Jul 2021

Good:
It’s been amazing to have a place which contains all the desired appliances within the room: oven, washing machine & dishwasher. The bathroom’s double shower option is also a luxury Ive fallen in love with. The river view from my balcony was ultimately the selling point during my initial viewing though.

Bad:
The mail room at the entrance of my building (Judde House) was just flooded and now the place smells like wet dog. Very poor design there.

Please tell us what you like and dislike about this area:

Good:
More than enough food options, and with the Tesco Extra up the street there’s no chance of missing out on groceries needed. Having the small Tesco closely is a luxury though that I also appreciate when a big shop isn’t required.

Bad:
Road noise can be quite loud and at the moment construction is much more of an inconvenience. Transport links are fine via the DLR, but concerning situations have been experienced in the station more than once (as a recent of people, not the station itself).

Please share one thing (or more) which you wish you had known before you moved in:

Being aware of gym inductions and where the concierge building is would have been nice from the beginning as I had no idea and had to ask a resident in the hallway as a last resort.

How has the building management responded to any problems or issues you have raised:

The real estate agency I’m renting through has taken a very long time to repair my washing machine, but eventually got around to it. No other details to note there

5
Facilities
4
Design
4
Location
5
Value
3
Management
User submitted image of  Royal Arsenal Riverside, SE18
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Braydon – thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside – we love having you here!

Royal Arsenal Riverside Life

Verified Resident
Verified Resident
Review Date Aug 2021

Well thought out development – old and historic buildings have been preserved. Green spaces are abundant and vegitation is very well kept. Overall estate is kept very clean. Facilities are excellent, especially the swimming pool

Please tell us what you like and dislike about this area:

Excellent transport links. A small but good variety of shops, particular the smaller cafes/restaurants. Traffic noise can be loud – a function of the busy road. Occasional anti-social behaviour – loud groups etc.. Green spaces are abundant

Please share one thing (or more) which you wish you had known before you moved in:

Crossrail delays…

How has the building management responded to any problems or issues you have raised:

N/A – not had any significant issues that required raising to building management

4
Facilities
4
Design
5
Location
4
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for leaving a review. The history of the site is something we really worked to preserve, so we’re delighted that you like the mix of heritage and modern architecture – we think this is one of the things that makes Royal Arsenal Riverside unique.

London Paradise

Verified Resident
Verified Resident
Review Date Jul 2022

The royal arsenal riverside are a collection of beautifully modern flats with an excellent thames view and great proximity to london with phenomenal facilities such as pool, sauna, gym and cinema. There is so much going in this community, I wouldn’t want to live anywhere else!

Please tell us what you like and dislike about this area:

Te best part of the riverside is definitely the views and the proximity to London, there is everything you need within the development so there is no need to leave

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known that there are no bin shoots and no AC

How has the building management responded to any problems or issues you have raised:

Concierge is always super responsive to telephone calls and emails

5
Facilities
5
Design
5
Location
4
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

A under appreciated part of London

Verified Resident
Verified Resident
Review Date Aug 2020

The design of the area is lovely its well maintained and looked after. There is a good mix of building types, tall, small, old, new. Its close to the river which is great for walks and runs in the evening. The pool and gym look lovely and very well kept. The paths have been kept wide and mostly car free so it feels really open.

Please tell us what you like and dislike about this area:

The area has access to the shops in woolwich town. Lots of little business sprouting up. I dislike the lack of shops and business over on the royal arsenal side, but they are coming with time. I also dislike that crossrail is delayed, but not much anyone can do about that. It is well connected with the dlr and trains so its not too bad.

Please share one thing (or more) which you wish you had known before you moved in:

The heating is managed centrally so ask how the billing works for the heat exchange unit. The standing charges for them can be quite expensive

What is the best feature of your home:

The balcony, it’s great for eating out on and relaxing on.

5
Facilities
5
Design
4
Location
5
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Brooke– thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside – we love having you here! It’s great to hear that you’re enjoying the onsite facilities.

Good standard of support

Review Date Nov 2020

I have seen a few other Berkeley designed homes and own other properties. The start of this project went very well and, as an Owner, I felt very supported. However, as the last few years has passed and other properties have gone up around us, it takes much more time to get things done. Having said that, the standard of support, whilst could be improved, is still of a good standard.

Please tell us what you like and dislike about this area:

4 generations of my family have lived in the area and my Grandfather worked on the Royal Arsenal, during the war. I have watched, with interest, the way the Royal Arsenal has developed over the last 8 years.

How has the building management responded to any problems or issues you have raised:

I would rather not disclose this information in such a public place

4
Facilities
4
Design
4
Location
3
Value
3
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments Shippy – we really appreciate you taking the time to write a review. We are glad to hear that you feel supported as an owner at RAR.

A Hidden Riverside Gem

Verified Resident
Verified Resident
Review Date Jul 2021

The east side of the estate has plenty of character with a good mixture of historic building conversions and new builds. There are ample green spaces which are very well maintained.
I don’t really like the west side where the new Berkeley Homes towers are being built. They are a bit too metallic and imposing for my taste but this is just my opinion.

Please tell us what you like and dislike about this area:

There is a good selection of grocery shops, plenty of street food, and nice pubs, all within a 5 minute walk. The DLR station and the upcoming Elizabeth line provide excellent transport links into Canary Wharf and the city. It is a lively neighbourhood with ample riverside space.
The only downside is the occasional spillover of antisocial behaviour from South Woolwich. We could do with a little more security personnel.

Please share one thing (or more) which you wish you had known before you moved in:

Not all flats come with parking. Make sure you inquire before renting/buying.

If there is one thing you would change about your flat or property what would it be:

I would make the Building 50 lagoon more wildlife friendly.
I would also install more electric car chargers, including in the dedicated car parks (e.g. Building 50).

4
Facilities
4
Design
5
Location
5
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for leaving a review Martin. The history of the site is something we really worked to preserve, so we’re delighted that you like the mix of heritage and modern architecture – we think this is one of the things that makes Royal Arsenal Riverside unique.

Good but needs improvement in regular maintenance of common areas

Verified Resident
Verified Resident
Review Date Jul 2021

Design is great, and the buildings are adequately maintained. Property management does their job only to the extend of managing the buildings, but can do much better in cleaning common areas such as parking, areas with common plants and shrubs. I often see rats and rodents around these areas which is definitely not pleasant.

Please tell us what you like and dislike about this area:

Good local shops and public transport connectivity is also good. However, the neighbourhood is getting notorious day by day. Moreover, the management does little to report or action on many of notorious activities. Even the cleaning of common plantation area is poor.

Please share one thing (or more) which you wish you had known before you moved in:

Even though the area is suitably located and maintained better than detached houses, the neighbourhood doesn’t have many schools or nurseries for kids

How has the building management responded to any problems or issues you have raised:

Prompt service but services are limited to the buildings. They don’t take on the task of reducing neighbourhood nuisance such as loud partying in the middle of the night.

3
Facilities
4
Design
5
Location
2
Value
3
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi – thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside – we love having you here! If you have any issues you wish to discuss further, please do contact us at rare.information@berkeleygroup.co.uk

Lovely to look at

Verified Resident
Verified Resident
Review Date Jul 2021

Lovely to look at. Can fall in love at first sight. Maintainance levels internally and externally are high. Unfortunately, maybe because of COVID, management teams are slow to respond. Poorly designed locks have been troublesome since we first purchased this property off plan in 2010

Please tell us what you like and dislike about this area:

I like living in a traffic free street although it can be very noisy at times. It’s use for parades and other cultural activities is commendable. It is beautifully maintained. Local shops are dire. Parking for visitors almost impossible but there are excellent transport links

Please share one thing (or more) which you wish you had known before you moved in:

If you like to cook, or if you are small, the kitchens are not for you. If you like take aways and ready meals it’s perfect

How has the building management responded to any problems or issues you have raised:

Very poorly. Think that some form of managing agent evaluation might be useful

3
Facilities
5
Design
4
Location
5
Value
2
Management
User submitted image of  Royal Arsenal Riverside, SE18
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Sandie – thank you for leaving us a review. We’re delighted that you have been enjoying living at Royal Arsenal Riverside for some time now – we love having you here!

There are benefits but also some negatives

Review Date Jul 2021

Often when people are loud, drinking and shouting in the middle of the night residents call the security who never arrive. I think it’s very important to review this as often the security of the residents is threatened. I love the facilities available for the residents especially the pool.

Please tell us what you like and dislike about this area:

I don’t like the amount of people utilising sitting spaces in the development to do drugs and smoke week. The overwhelming smell of weed is constant in the air and people are rowdy at night. There is also very little possibility to get parking here. I like the amount of open spaces, entertainment facilities and shops available on the development

Please share one thing (or more) which you wish you had known before you moved in:

How many people openly smoke cannabis here. I have nothing against weed but the smell makes me sick. I also have cigarette/joint butts on my balcony all the time, thrown by other residents

How has the building management responded to any problems or issues you have raised:

Yes they have responded but nothing has been sorted as of yet

5
Facilities
5
Design
4
Location
5
Value
3
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Sam, thank you for taking the time to leave a review – we really appreciate your feedback. We are glad to hear that you enjoy the facilities at Royal Arsenal Riverside. If you wish to discuss your concerns further please email us at rare.information@berkeleygroup.co.uk

Great location, great amenities

Verified Resident
Verified Resident
Review Date May 2022

The Berkley development on the royal arsenal is exceptionally built. Living in Hamptons Apartments, we have found the quality great. Facilities management are great, and the cleaners really care for the property well. I think property management can be improved though as some of the members in management at concierge aren’t the most personable.

Please tell us what you like and dislike about this area:

Woolwich Arsenal is a fantastic place to live. You have all the amenities and stores nearby that are needed, and there’s nothing better than starting or ending your days with a river walk.

Please share one thing (or more) which you wish you had known before you moved in:

Packages are constantly stolen and security feels like it’s gone down a bit.

How has the building management responded to any problems or issues you have raised:

We had a leak and that took a few months to fix, granted it was during the pandemic. Could’ve been quicker.

5
Facilities
4
Design
4
Location
4
Value
3
Management
Read all Read less

Was this review helpful?

Report

Report

Excellent transport link and fairly safe

Verified Resident
Verified Resident
Review Date Jun 2019

Been living in the area for 10 years and have experienced good transport links on trains busses and dlr. excellent parks and kids facilities for play and learn. Good nurseries.
Overall a quiet place with good neighbours and pubs.

Please share one thing (or more) which you wish you had known before you moved in:

All the bus links

4
Facilities
4
Design
4
Location
3
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Sameera – thank you for your kind comments, your feedback is important to us.

Love the development, shame about the cross delay.

Verified Resident
Verified Resident
Review Date Sep 2019

Love the community and it’s great for kids. Used to live in the warehouse building now we live in building 22. I like the design, architecture and specification in the warehouse building, it’s great.

Please tell us what you like and dislike about this area:

Like
Transport links
Community in the development less so outside the gates.

Lots of activities for children but the high street is a way behind

Dislike the crime

Please share one thing (or more) which you wish you had known before you moved in:

Cross rail delay. Heathrow journey is important for us as we are ex pats and have family visiting us.

Thames clipper is a great service wish we had used it from the beginning. Especially at the weekend.

We would like the option to pay for access to the pool.

4
Facilities
5
Design
4
Location
5
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

That’s great to hear – the design of our homes are really important to us.

Royal Arsenal Riverside Review

Verified Resident
Verified Resident
Review Date Aug 2020

The properties are well kept, quiet and beautiful spots to enjoy London while being a little further away from the hustle and bustle of central. The apartment buildings are well designed and modern and close to useful amenities. There is also a gym and spa that is usable for many residents in the riverside area, adding to the overall well-being of the community.

Please tell us what you like and dislike about this area:

The area has two lovely local pubs, a bakery, beautiful apartment buildings and lovely walks along the Thames. There is a DLR station a 5 minute walk from the riverside so you can get to central London extremely easily. There is also a high street extremely close, Tesco express, Tesco extra and local food takeaways.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I’d known that a new yoga studio was being built – I’d have been even more excited!!

How has the building management responded to any problems or issues you have raised:

Very well. We have had a few issues with the water system and it has always been dealt with efficiently.

5
Facilities
5
Design
4
Location
5
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments Maisie – we really appreciate you taking the time to write a review.

Value for money development in up and coming area

Verified Resident
Verified Resident
Review Date Nov 2020

The development benefits from a number of old buildings which give it character. Larger new builds protect it from the main road and keep it quiet. The buildings are cleaned inside regularly. Estates have been good during COVID in keeping us informed. Very good to have own concierge for parcels etc.

Please tell us what you like and dislike about this area:

Good transport links. Increasing number of local cafes, gyms, restaurants etc. Good local community, farmers markets, range of supermarkets.

Please share one thing (or more) which you wish you had known before you moved in:

Wish I had known crossrail would take so long to open!

It’s worth getting fibreoptic – good speeds available here.

How has the building management responded to any problems or issues you have raised:

They have responded promptly to me. I know other people have had more drawn out interactions.

4
Facilities
4
Design
4
Location
5
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments Ramesha – we really appreciate you taking the time to write a review.

Great place to live but rising concerns over the safety of residents

Verified Resident
Verified Resident
Review Date Jul 2021

I like the look and feel of the development a lot, it bridges the history and modern nicely.
Concierge is very strict with parking permits often not issuing those to residents. Since I pay a hefty service charge, I expect to be able to park from time

Please tell us what you like and dislike about this area:

Positives:
royal arsenal is well connected
There is a strong community feel
Beautiful outdoor spaces, nicely landscaped

Negatives:
Increasing loitering and ant social behaviour is a major concern. As a resident I’ve been verbally abused a few times by non residents. As a female resident, I do not feel safe walking home at night

Please share one thing (or more) which you wish you had known before you moved in:

Crossrail – we were sold on the arrival of cross rail when we purchased in 2016. That still did not open.
How unsafe it can be for residents of the development

If there is one thing you would change about your flat or property what would it be:

Bigger balconies or terrace. Better use of inner courtyard – while pretty, not very inviting to sit and relax there

4
Facilities
5
Design
4
Location
4
Value
3
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for taking the time to leave us a review Sandra – we really appreciate the feedback. We are really glad to hear that you like the mix of heritage and modern architecture. The history of the site is something we really worked hard to preserve, we think this is one of the things that makes Royal Arsenal Riverside unique.

An almost Royal home for a royal area

Verified Resident
Verified Resident
Review Date Jul 2021

The development is clean and spacious with a good mix of open space and buildings, most are old, listed buildings which have been converted.

The building management are top class, very friendly and helpful at all times of the day. The residents gym is great and being so local, extremely convenient too.

Please tell us what you like and dislike about this area:

You’re right by the Thames with a few good transport links, with buses, the DLR, rail and soon to be Elizabeth line, not to mention the ferry too.

There’s a few shops minutes away and also you have the highstreet within 10 mins.

Can’t say anything bad at the moment, the area is lovely overall

Please share one thing (or more) which you wish you had known before you moved in:

How lovely the area and concierge/services was. Would have moved in more quicker than deciding on a few places. Feel we made the right decision and glad we did.

What is the best feature of your home:

The space we have with the open plan kitchen and living room area, which overlooks the park. Really gives off the space and a nice view to look out on to.

5
Facilities
4
Design
4
Location
4
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for leaving a review Chad. The history of the site is something we really worked to preserve, so we’re delighted that you like the mix of heritage and modern architecture – we think this is one of the things that makes Royal Arsenal Riverside unique.

It’s not all bad

Verified Resident
Verified Resident
Review Date Jul 2021

Not a fan of the overall design, the carpets are a pain to maintain and I’m sure majority of tenants would agree. No windows only doors is not ideal for security. Not a fan of the gym facilities, it’s a small space and an induction is mandatory……I have worked in gyms for 10+ years, I don’t need or want an induction.

Please tell us what you like and dislike about this area:

Great location. Only negative is the constant noise and power cuts.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I was aware of what gym I would have access to

How has the building management responded to any problems or issues you have raised:

So far we have only encountered 1 issue and that was dealt with swiftly.

3
Facilities
2
Design
3
Location
3
Value
2
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Liv – thank you for leaving us a review. We’re delighted to hear that you enjoying Royal Arsenal Riverside’s location and a good service from the property management team. If you wish to discuss any of your concerns further regarding gym facilities, please do contact us at rare.information@berkeleygroup.co.uk

A lovely area

Review Date Jul 2021

The design of the properties is modern and well thought. However noise from the plumstead road side of the development is a problem, it is very loud and during summertime it’s difficult to sleep past 6am if you have windows open due to traffic noise and police sirens.

Please tell us what you like and dislike about this area:

Lovely facilities and beautiful riverside location. Lots of nice bars and pubs. Security needs to be improved as there is a lot of theft of bicycles that take place on the development and currently there is inadequate cctv coverage.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I’d known about the level of crime in the area

How has the building management responded to any problems or issues you have raised:

I havent raised why issues with my building management so far

4
Facilities
4
Design
3
Location
3
Value
3
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi – thank you for leaving us a review. We’re delighted that you are enjoying the facilities and location of Royal Arsenal Riverside – we love having you here!

Nice place

Verified Resident
Verified Resident
Review Date Jul 2021

Pavilion Square is a nice building with a private gated garden and easy access to the facilities. It’s comprised of different buildings and the quality differs from one building to the next but overall very nice finishes and quality – building management is good and property management as well – there are cleaners in the building every day and everything is usually very tidy.

Please tell us what you like and dislike about this area:

The area is up and coming so you won’t really find amazing shops or restaurants around but it’s something that has been improving since we first moved into the area.

Transport is great, you can get to and from the area through many different options and all mostly under an hour from Central London.

Improvements are needed where noise complaints are logged with Concierge as you sometimes receive pushback from them in getting them to do something about it. Parking is good, bin collection is great. You can sometimes here the sirens of ambulances and police cars driving past but that depends on what building you live and also whether your windows are open or not.

Anti-social behaviour is something that continues to be a nuisance from time to time but improvement has been seen in the past few months – a bit more is needed to get it to the levels residents would expect it to be though.

Please share one thing (or more) which you wish you had known before you moved in:

The development has a very nice local community which has enabled us to meet new people which doesn’t happen often in London.

How has the building management responded to any problems or issues you have raised:

There haven’t been that many issues that we have reported other than noise complaints which haven’t been dealt with as quickly as we’d expected them to be.

5
Facilities
5
Design
4
Location
5
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Ger – thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside – we love having you here!

Great properties

Verified Resident
Verified Resident
Review Date May 2022

The development is good – facilities and design are excellent. The property is managed well and any issues are communicated in a timely manner.

I would recommend this development to anyone, I think it is excellent and is currently very well priced.

Please tell us what you like and dislike about this area:

The area is lovely and has great access to pubs, a swimming pool, a gym and bakery. There is also a local market a few times a month with is fantastic!

Please share one thing (or more) which you wish you had known before you moved in:

I wish The Elizabeth line had already been built when I moved in

How has the building management responded to any problems or issues you have raised:

Building management have responded well to any issues. There can be issues with hot water which have been ongoing but getting better.

5
Facilities
4
Design
4
Location
5
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Very quiet and convenient

Verified Resident
Verified Resident
Review Date Jun 2019

Very quiet there is has awesome connections to central London and its value for money and has a diverse community and good markets . Very well maintained, needs more recreational facilities like a cinema

Please tell us what you like and dislike about this area:

There is bar a d customers from the bar can be very inconsiderate

Please share one thing (or more) which you wish you had known before you moved in:

I wish i knew the development was happening earlier

5
Facilities
5
Design
5
Location
4
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Ricardo – thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside – we love having you here!

2 year update

Verified Resident
Verified Resident
Review Date Mar 2020

Design of the buildings are average, they need to be modernised inside with improvements for upcoming technologies. Area is nice and local amenities are very good. The Dial Arch pub is a great evening out and the food and drink are great. Overall a nice area to live.

Please tell us what you like and dislike about this area:

Generally a quiet area with good local amenities.

Please share one thing (or more) which you wish you had known before you moved in:

Blinds dont keep the light out

If there is one thing you would change about your flat or property what would it be:

The layout of the bedroom as the wardrobes are not deep enough.

4
Facilities
3
Design
3
Location
2
Value
3
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi there, thank you for leaving a review. We enjoy the Dial Arch pub too!

Fantastic

Verified Resident
Verified Resident
Review Date Nov 2020

The development is modern and stylish, nicely designed and well maintainedt. Always clean. The concierge and the residents gym complete the picture. There is an amazing internal garden with fountains and plaints and all flats come with a private balcony.

Please tell us what you like and dislike about this area:

The area is fantastic and well served, with 3 supermarkets, a bank, 2 pubs and a coffee shop. The cross rail will be a blessing and the station is already there
The entire area is pedestrians, therefore quiet, clean and secure. Love the farmers market on the weekend.

Please share one thing (or more) which you wish you had known before you moved in:

I didn’t know about the farmers market, that was a nice surprise!

How has the building management responded to any problems or issues you have raised:

I’ve asked to replace two damaged chairs and a lamp, it took them one day to do it. Great help also with setting up council tax and meter readings.

5
Facilities
5
Design
4
Location
5
Value
5
Management
User submitted image of  Royal Arsenal Riverside, SE18
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments Fabio – we really appreciate you taking the time to write a review.

Royal Arsenal Review

Verified Resident
Verified Resident
Review Date Nov 2020

The building is well designed and the facilities are great.
My only recommendation is regarding the management and the charging, I think should be more open and the owners could understand more where their money is going to. There are lots of maintenance happening, and I think for a new building that should be paid by the developer.

Please tell us what you like and dislike about this area:

I absolutely love the local markets around the community. There are plenty of shops and transport links to the city centre..

Please share one thing (or more) which you wish you had known before you moved in:

There is lots of maintenance, especially regarding the fire system.

If there is one thing you would change about your flat or property what would it be:

No carpets, the kitchen have plastic joints and its easy to break.

5
Facilities
5
Design
5
Location
4
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for taking the time to leave us a review Wilma – we really appreciate the feedback.

Beautiful Place to live. Some improvements to be made.

Verified Resident
Verified Resident
Review Date Jul 2021

Design is beautiful and the building management has been very helpful. Parking for both residents and potential visitors could be better. Parking is too competitive and the rule for day passes for visitors seems to changes dependent on concierge

Please tell us what you like and dislike about this area:

The development is beautiful and has great facilities on site. Parking availability isn’t great.

Please share one thing (or more) which you wish you had known before you moved in:

That parking wouldn’t be so difficult to get hold of, that there were better facilities for visitors to park and stay (that weren’t astronomically priced), that there was going to be further building on some of the green space.

If there is one thing you would change about your flat or property what would it be:

Parking to be located within the same building we live in.

5
Facilities
4
Design
3
Location
3
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Alex – thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside – we love having you here! We are sorry to hear about your concerns regarding parking. Please contact us rare.information@berkeleygroup.co.uk to discuss further.

Wonderful property – such a gem!

Verified Resident
Verified Resident
Review Date Jul 2021

Ground floor property:
– Love the design and space in all rooms
– Especially love movable counter in kitchen (this is what made is fall in love with the property)
– Happy with building management. Regular emails about things happening in area is great
– Communal areas are also kept very clean

Please tell us what you like and dislike about this area:

Good:
– Great transport links
– Great range of shops
– Amazing views

Bad:
– Lack of visitor parking spaces

Please share one thing (or more) which you wish you had known before you moved in:

A welcome pack explaining registration for the door system and receiving packages.

If there is one thing you would change about your flat or property what would it be:

If there was one thing I’d change, I would have more windows.

5
Facilities
5
Design
5
Location
4
Value
5
Management
User submitted image of  Royal Arsenal Riverside, SE18
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Emma – thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside – we love having you here!

A clean abs well looked after development

Verified Resident
Verified Resident
Review Date Jul 2021

A well looked after development. With good facilities and a well equipped gym. The area is looked after, always clean. Safety can be improved by having a security guard always on duty as late nights can get a bit out of control. Apart from that I would recommend my friends of family to move here. My dog is happy here too 🙂

Please tell us what you like and dislike about this area:

An area in London where it does mot feel like London. I’m a resident for 9 years and I love it here. Plenty of green space for great long walks. Convenient area for travel and local shops.

Please share one thing (or more) which you wish you had known before you moved in:

I wish the cross rail was opened earlier but that’s not RA fault

How has the building management responded to any problems or issues you have raised:

Very well ! If I had an issue this was always resolved by the concierge.

4
Facilities
5
Design
4
Location
4
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Agi – thank you for your feedback. It’s greatly appreciated hearing from a resident who has loved living here for 9 years.

10/10 for RAR

Verified Resident
Verified Resident
Review Date Aug 2021

We have lived in RAR for over 1 year and the management, concierge, facilities are fantastic. Completely worth the price, the grounds are so well looked after and gardens always look beautiful. Parking permits are easy to obtain which is great for visitors. On site hotel is also fantastic.

Please tell us what you like and dislike about this area:

Access to all major supermarkets & high street shops in local proximity.

Please share one thing (or more) which you wish you had known before you moved in:

Parking is a bit of an issue, make sure you can get a space as they’re very valuable

How has the building management responded to any problems or issues you have raised:

Fantastic, always respond immediately. We’ve had lots of little snags sorted by them for free

5
Facilities
5
Design
5
Location
5
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Jessica – thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside – we love having you here!

Royal arsenal is a thriving community with excellent transport links

Verified Resident
Verified Resident
Review Date Jul 2022

Royal arsenal is a thriving community with excellent transport links, great Riverside views and buildings are designed to a high standard. Property management and facilities are of a high standard too.

Please tell us what you like and dislike about this area:

There is an excellent range of restaurants and open spaces within Woolwich arsenal and the high street is convenient. Transport links are superb. The downsides are the litter, parking availability and drug use within the area

Please share one thing (or more) which you wish you had known before you moved in:

The delay with regards to the Elizabeth line

How has the building management responded to any problems or issues you have raised:

I have raised an issue with my satellite signal and they have responded promptly

5
Facilities
5
Design
5
Location
5
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Great sense of community

Verified Resident
Verified Resident
Review Date Sep 2019

Pet friendly property good for professional young couples. Heating is pretty general and good. Security is really good in the area, they’ve stepped up after particular incidents

Please tell us what you like and dislike about this area:

A lot of facilities like the shops, gyms and restaurants. Not many dislikes just the cross rail not being finished yet

Please share one thing (or more) which you wish you had known before you moved in:

Nothing

5
Facilities
5
Design
4
Location
5
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments – safety is really important to us.

Great place to live

Verified Resident
Verified Resident
Review Date Nov 2020

Great design of area . Maribor park adding a really modern feature to development . Very beautifully done flowers around development bring more colours even on rainy day . Concierge service is very helpful and free guest parking available on request

Please tell us what you like and dislike about this area:

Great place to live . Feel very safe walking with kids around area. Very nice infrastructure of Riverside especially with New fountains !

Looking forward to see new cafes to be open !

Only one thing which is really missed – proper playground for kids .

Please share one thing (or more) which you wish you had known before you moved in:

No playground

How has the building management responded to any problems or issues you have raised:

Never had any problems with building management while living here

4
Facilities
5
Design
5
Location
4
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments Kate – we really appreciate you taking the time to write a review.

Life in RAR, building 45

Review Date Jul 2021

Some design very clever, use of historic buildings. Not so sure about new high rises. Building management generally good but fees high, worth it though. Wish some residents and locals were more considerant or less selfish in helping maintain site.

Please tell us what you like and dislike about this area:

Best is historic setting on the river. Best will be proximity to cross rail, why we first bought here. Worst is anti-social neighbours leaving trash in wrong place let alone adding wrong things to recycling littering etc and bike theft stabbing by local criminals. Good local ethnic food outlets and shops. Good maintenance of RAR site but high service fees to cover this and actions to address inconsiderate neighbours and locals. All in all, good, even better when cross rail finally opens.

Please share one thing (or more) which you wish you had known before you moved in:

You are living in a community, be a good neighbour

How has the building management responded to any problems or issues you have raised:

Yes, had mysterious leak on moving in. It was eventually fixed and repaired by management but source of problem never identified.

4
Facilities
3
Design
5
Location
3
Value
3
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for leaving a review. The history of the site is something we really worked to preserve, so we’re delighted that you like the mix of heritage and modern architecture – we think this is one of the things that makes Royal Arsenal Riverside unique. We are glad to hear that you are enjoying the building management service.

Lovely, but out in the sticks.

Review Date Jul 2021

The maintenance is very visible and exemplary. However, the issue of seagulls disturbing the nights with screeching as they’re allowed to perch and breed on the roofs of the estate. It’s inconsistent through the site.
Design of the site is very impressive.

Please tell us what you like and dislike about this area:

It still feels outside London. It’s far from the centre, you have to make an effort to travel to town. There’s an issue of antisocial behaviour of people perching on the benches by the river drinking, smoking hash, littering, throwing rubbish in the river. Behaving in an intimidating way. Loud parties at night.

Please share one thing (or more) which you wish you had known before you moved in:

That Crossrail is going to be so delayed and as a result I’d overpay for my shares.

How has the building management responded to any problems or issues you have raised:

They’ve tried, but it’s been on going as they don’t have enough leverage with the cannon house management team.

3
Facilities
4
Design
1
Location
2
Value
4
Management
User submitted image of  Royal Arsenal Riverside, SE18
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Adam, thank you for your review – we really appreciate your feedback. If you would like to discuss anti-social behaviour amongst the development further, please do email rare.information@berkeleygroup.co.uk.

Really enjoy living in Royal Arsenal!

Verified Resident
Verified Resident
Review Date Jul 2021

I really enjoy the development – the facilities are really well built and great quality. The flat is extremely well built and everything is really good quality. Every time I have family or friends over they always compliment how beautiful the flat is!

Please tell us what you like and dislike about this area:

I really enjoy living in Royal Arsenal – the area is nice and quiet but all amenities are easily accessible!

Please share one thing (or more) which you wish you had known before you moved in:

I wish I’d known how nice the walks are down the river

How has the building management responded to any problems or issues you have raised:

Yes, when the water went out for a couple of days the staff was as helpful as they could be!

5
Facilities
5
Design
5
Location
5
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thanks for your feedback Laila – it really is great living on the Thames!

Good development

Verified Resident
Verified Resident
Review Date Jun 2019

This is a new build that is very close to The Thames river which also makes it quite a decent development. It has very Good parking options and most flats come with balconies.

 

Please tell us what you like and dislike about this area:

Still lacks more shops and better restaurants

Please share one thing (or more) which you wish you had known before you moved in:

Crossrail not opening on time

4
Facilities
3
Design
4
Location
4
Value
3
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thanks for your feedback Jac – it really is great living on the Thames! Thank you for taking the time to leave a review.

I like living here

Verified Resident
Verified Resident
Review Date Sep 2019

It was really nice and clean when I moved in, very impressive! Right now I also really love living here. I don’t have many negative opinions on my building. I could say that, some things in the kitchen could be of better quality!

Please tell us what you like and dislike about this area:

I like spa in the development and I dislike the building works nearby

Please share one thing (or more) which you wish you had known before you moved in:

The cinema is always booked up!

5
Facilities
4
Design
2
Location
5
Value
3
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi – thank you for leaving us a review. We’re delighted that you enjoy living at Royal Arsenal Riverside – we love having you here!

Quality of life

Verified Resident
Verified Resident
Review Date Aug 2020

Royal Arsenal marries the best of both worlds: being close to central London, while keeping that small village feeling to it.
The design of the entire development carries the feel of the old arsenal site with the modern amenities we have come to expect from a housing development.

Please tell us what you like and dislike about this area:

Excellent transport, and everything you need right at your doorstep.

Please share one thing (or more) which you wish you had known before you moved in:

While the area and development in general are amazing, look out for the little footnotes in the lease – no decorating outside your flat door include no garlands, welcome mats, or anything else along those lines. Less than ideal communications around the shared amenities at times.

If there is one thing you would change about your flat or property what would it be:

Being able to put out a welcome mat in front of the door would be nice.

4
Facilities
5
Design
5
Location
4
Value
5
Management
User submitted image of  Royal Arsenal Riverside, SE18
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Thank you for your kind comments Mandy– we really appreciate you taking the time to write a review.

Amazing

Verified Resident
Verified Resident
Review Date Jul 2021

Very good development, the building is a converted space so it used to be a barracks which makes for a big nice warm building with alot of potential for potential development.

The management is amazing, cleaning every morning and love the fella who hoovers our building! All around amazing place to live. Here’s to more years here.

Please tell us what you like and dislike about this area:

Good aspects lots of open space, right next to the river. Amazing people around the area and concierge are friendly and attentive.

Please share one thing (or more) which you wish you had known before you moved in:

How good it was.

How has the building management responded to any problems or issues you have raised:

Instantly they’re very on point with helping me with anything I need.

5
Facilities
5
Design
5
Location
5
Value
5