Kampus, M1

Manager response

Thank you for taking the time to share such lovely feedback. We’re really pleased to hear that you’ve found Kampus quiet, well managed and that our team have been attentive and helpful when you’ve raised queries or concerns. It’s great to hear that you’re enjoying the outdoor spaces, gym and coworking facilities, as well as having Pollen on your doorstep - always a great perk to have! We’re sorry to hear that the condition of your apartment following the previous tenancy wasn’t quite to the standard you expected when you moved in. We always endeavour to present our apartments as best as possible in both the communal areas and individual apartments, and value your feedback on this. Thank you again for your kind comments about the team and for choosing to make Kampus your home. We hope you continue to enjoy living with us as part of the Kampus community!

Manager response

Thank you for taking the time to share such a lovely review. We’re delighted to hear that you’re enjoying your new home and the unique layout of Kampus, as well as the quality of the communal spaces and your apartment. It’s also great to hear that your move-in experience was smooth and that the reception team were so helpful. We’re pleased that you’ve found the area convenient and that the resident app looks easy to use should you ever need to raise an issue. We really appreciate your kind comments about the team and would like to wish you a fantastic time living at Kampus!

Manager response

Thank you for taking the time to share your constructive feedback. It’s great to hear that you’re pleased with the quality of the building, noise insulation, facilities and maintenance, and that you’ve found our 24/7 front desk team friendly and helpful. We’re sorry to hear that you’ve found communication from the management team inconsistent and that you’ve experienced difficulties navigating the resident app. We appreciate you highlighting these areas, as feedback from residents helps us understand where we can improve the overall experience. We are looking to launch a new and improved app in the near future, so keep your eyes peeled for that! We’re also sorry that you haven’t received a response regarding the bin chutes. If you’re still experiencing an issue, please email us at kampuscommunity@greystar.com so the onsite team can take a look. Bin chutes can unfortunately become jammed, sometimes as a result of incorrect use, but our onsite team will clear them as soon as possible once we’re made aware of an issue. We also appreciate your comments regarding the temperature in south-facing apartments during the summer. We have been experiencing a historically hot summer, so we can understand that this may be a challenge during these exceptional periods. The apartments are well insulated, so hopefully you will feel the benefit of this as we transition into the normal traditional cold and wet Manchester winter months! Thank you again for your honest feedback, and we hope you continue to enjoy the positive aspects of living at Kampus. Thanks for being a part of the community, and for leaving a review!

Manager response

Thank you so much for such a lovely review, Rebecca! It’s fantastic to hear that after almost a year at Kampus, you still feel it’s the best place you’ve ever lived - that's such amazing and lovely feedback for us to receive. We’re especially pleased that you’ve been making the most of the workspaces, gym, Sainsbury’s and our events, and that you’ve enjoyed having so much on your doorstep. Your kind words about the Kampus team mean a lot to us too. We’re delighted to hear that you’ve found the team helpful and that any issues you’ve raised have been dealt with quickly. Thank you again for being part of the community and for taking the time to share such wonderful feedback. We’re so glad you’ve enjoyed your first year with us!

Manager response

Thank you for taking the time to share your feedback, Florence. We’re really pleased to hear that you’re enjoying the design and facilities at Kampus, as well as the monthly events and our fantastic central location, with so many bars, cafés, restaurants and the station right on the doorstep. We’re sorry to hear that you’ve experienced some delays with maintenance. We completely understand how frustrating it can be when you’re waiting for an issue to be resolved or feel that you need to chase for an update. While our maintenance team work hard to respond to and resolve issues as quickly as possible, some repairs can unfortunately take longer where specialist contractors, parts or additional works are required. We’d really like to make sure that any outstanding issues are being followed up and progressed. If you’re still waiting for something to be resolved, please feel free to contact me directly at ethan.burgess-hunt@native-communities.com and I’ll be happy to look into this for you. Thank you again for your honest feedback and for recommending KAMPUS. We really appreciate you being part of our community and hope we can continue to improve your experience.