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Ranked 105th out of 118 in Greater Manchester
3.70
In the popular town of Leigh, Hilton Park is a development of 103 properties. Also, it is located conveniently for leisure and work activities, with access to Manchester city centre.
Facilities
Communal gardens
Onsite maintenance
Parking
Pet friendly
Communal gardens
Onsite maintenance
Parking
Pet friendly
Ranked 105th out of 118 in Greater Manchester
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31 total reviews
Kyle (Tenant)
Verified Resident
Jul 2021
Kyle (Tenant)
Verified Resident
Jul 2021
Of all the previous letting agents I’ve dealt with, Simple Life Homes is by far the best. They have an online system to book issues and repair requests which they check very frequently. Anything that needs repairing, they get onto quite quickly, with only one exception. The houses have a great design overall, with a great price.
Gem (Tenant)
Apr 2023
Gem (Tenant)
Apr 2023
As I’ve mentioned above the entrance to the cul de sac where I’m living, turning in and out of the street is difficult and you have to be cautious of oncoming or turning vehicles as parked cars are all the way up to the entrance, making it only available for one car to turn in or out. Maintenance I’ve not had to report much apart from the first few weeks of living here. From communication point of view it’s been good. When an issue has been reported it would be good to check what section has been reported, as I had a bathroom extractor fan that was broken and they sent a contractor for the kitchen who advised they would have to ask for someone else to come out. Then I reported a leak to the shower and they fixed the issue but left (and still the same now) a damp patch and wood rotting on the wall and skirting board. I was told it would be looked into and not heard anything back. Apart from that it’s been quickly handled.
Manager response
Hello, Thank you for your feedback and taking the time to leave a very detailed review. Although we cannot identify you via the information provided to us by Home Views, we believe we have located your tenancy based on the information given. We’re very sorry to hear that you have had many issues since renting with us and we’d like to take this opportunity to address some of these for you. We try our best to communicate clearly with all residents that they should be respectful to all neighbours at all times, this includes being mindful of others when parking and that we do not tolerate antisocial behaviour, however as you can understand this is not entirely within our control. If you feel either of these are ongoing issues, please do report it to us and we can either speak directly to anyone causing issues, or we’d be happy to send site-wide communication out to help combat the problem. If you feel problems are being caused by people outside of our development, then this would need to be reported to the police as they have the ability to take further action. We’re sorry to see you had some back and forth regarding your extractor – this was a mistake our end as it was wrongly assumed it was for the kitchen and not the bathroom. We cannot see any additional job raised regarding the bathroom damp patch damage so James, Team Leader is going to make contact with you imminently (if he hasn’t already), to gain more information. Regarding the cold spot in the bathroom – the contractor attended to quote for any required works, they reported back that they thought they had sorted it by adjusting the insulation and to wipe off the marks for the time being. This resolved the issue, but we appreciate the communication from the Asset Manager wasn’t clear enough, as we’d done the works behind the scenes.
Posted by
Anonymous, Simple Life Team
May 2023
N.E.O (Tenant)
Verified Resident
Apr 2023
N.E.O (Tenant)
Verified Resident
Apr 2023
The design of my house is great, facilities would be good if they worked, building and property management is never consistent. When I moved in there was carpet missing from the stairs and my door mat was ripped off. It took a month for them to send someone to fix it. My dishwasher doesn’t work and is still not fixed after 2 months now. Kitchen cabinets were hanging off the unit which was fixed recently, but again, took 2 months to fix. There are burn marks all over my bedroom carpet. I receive fast responses from my property manager but it takes a very long time for a resolution.
Manager response
Hello, Thank you for your honest and valuable feedback. Whilst we are very happy you would recommend us as your landlord, we’re disappointed that we have clearly let ourselves down with the maintenance service to date. We’d like to apologise sincerely for any repair delays faced. Although we are unable to identify you for certain through the information provided to us via Home Views, based on the information supplied we believe to have located your files. Although this is no excuse, we can see that we have been let down by contractors on a few occasions for various fixes around your home, meaning we have had to source new contractors as we have not been happy with the time taken for them to respond. We’re pleased to see that your carpet and kitchen cupboard is now fixed and we’re chasing the contractor on your dishwasher as they were awaiting delivery for a part to get this resolved. We have checked your move in inventory and we feel that the garden was in fair seasonal order at the time your tenancy began.
Posted by
Anonymous, Simple Life Team
May 2023
Marina (Tenant)
Verified Resident
Sept 2022
Marina (Tenant)
Verified Resident
Sept 2022
Design not very good poor workmanship within the home slap dash work not what I would expect from new build some work looks like been carried out by cowboys no attention to detail half of the doors have chunks out of them paint on carpets sealant round the house is a mess and coming away from the walls flooring not very good
Manager response
Hi Marina, Thank you for your valuable feedback. We have tried to identify you based on the information available to us via Home Views. We’re disappointed to see that you have had a number of teething issues early on in your tenancy. Unfortunately, we have to rely on our housebuilder to rectify any issues with the property during the first 12 months as this falls within our warranty period with them. We can see that there were some delays to getting these fixes completed which we apologise for. Please rest assured that we are continually working with our housebuilding partners to improve the repair times so that they better align with Simple Life standards. Please be aware that it is detailed within your contract and it is also standard within the rental industry to do a rental review every year. We also try hard to give residents all the information they need before moving in, including full room measurements on our listings and viewings before keys are collected. If you are unhappy with the size and layout of your property, then please get in touch with us leading up to your renewal and the team would be more than happy to see if they can find something that would better suit you.
Posted by
Anonymous, Simple Life Team
Oct 2022
TanyaL92 (Tenant)
Verified Resident
Aug 2022
TanyaL92 (Tenant)
Verified Resident
Aug 2022
Beautiful house with plenty of space, big garden. Property management reply quickly and solve problems. Street is quiet and everyone is really nice. Design is really nice and the facilities in the house are great. Includes all the fitted kitchen, great bedrooms and bathroom sizes
Manager response
Thank you for your kind words Tanya - we're so pleased to hear you are enjoying your home with us.
Posted by
Anonymous, The Simple Life Team
Sept 2022
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These reviews are the subjective opinion of a HomeViews member and not of HomeViews