Heathlands, GU16

Heathlands, GU16

By
Linden Homes
Ranked 11th out of 11 in Surrey
2.15 (7 reviews) 2.15 (7 reviews)
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Transparency Rating: Poor
This development has a low number of verified resident reviews written in the last 12 months.
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Category Scores

1.86
Facilities
2.86
Design
3.86
Location
2.29
Value
1.86
Management

Heathlands, by Linden Homes, comprises of one to four bedroom houses. Located in the Surrey town of Frimley to the north of Pine Ridge Golf Club, the development is close to various amenities. It is also nearby selection of local `Ofsted’ schools, plus Frimley Park Hospital and The Meadows Shopping Centre.

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Reviews

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If you’re thinking of buying on a Linden Homes development, THINK AGAIN.

Verified Resident
Verified Resident
Review Date Aug 2020

The house on the Heathlands development in Frimley I bought from Linden Homes four years ago is the fourth new house I have owned. I can honestly say that I have never experienced such poor customer care before. Usually, when you telephone them, they either do not answer or the person you need to speak to is not there. If you email you do not get a reply.
When they finally acknowledge that you have a complaint they will eventually send someone to look at it. That person says he will make a report then you hear nothing until you are forced to contact them again and the cycle is repeated.
I had a major problem with my balcony which is still not resolved after four years. Numerous different people have been sent to look at it and they all agree it has been built to a very poor standard but nothing gets done. I eventually contacted the NHBC who took the case on and it looks like it will be sorted soon. The contractor they have assigned to the job told me that Linden Homes do not have a maintenance department so they will always drag everything out in the hope that the customer gives up.
To make things worse, they have assigned the management of the site to First Port and they are just as bad.

Please tell us what you like and dislike about this area:

Frimley is a well located small town near Camberley. Almost everything you could want is within a 30 min drive.

Please share one thing (or more) which you wish you had known before you moved in:

The location is excellent but I wish I had researched Linden Homes a bit more before I decided to buy.

How has the building management responded to any problems or issues you have raised:

This has all been detailed in my statement. Both Linden Homes and First Port (The Management Company) have been my worst ever experience of Customer Service.

3
Facilities
4
Design
4
Location
3
Value
1
Management
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Beware of rip-off Linden homes and First Port maintenance

Verified Resident
Verified Resident
Review Date Aug 2020

The Linden homes Heathland development in Frimley is a lovely community and neighbourhood. The surrounding area (within 1-5 miles) has good schools, shops, recreational facilities and woods. We moved here 3 years back in 2017 and this was our first new build buy. However the Linden home development is very disappointing. The site still not finished as Linden homes promised during the sales process. Linden homes customer service department is not responsive or professional and really hasn’t been helpful we we’ve had to go ahead and fix quite a lot of the build issues on our own.

Linden homes appointed First Port as the maintenance company for the sitt and we are yet to see any real value for the monthly maintenance fee that we are paying First Port. For us, Linden homes and First Port truly feel like big rip-offs. Most of the communal areas on the site hasn’t been maintained properly with the lawns dying out and overgrown with weeds, drainage issues, building rubble still on site and a safety issue in many areas, entrance to the estate yet to be finished after all these years. I’d strongly advise buyers to look at Linden homes and First Port reviews and talk to home owners before having anything to do with new build homes from Linden homes and properties maintained by First Port.

Beware of rip-off Linden homes and First Port maintenance.

Please tell us what you like and dislike about this area:

The Linden homes Heathland development in Frimley is a lovely community and neighbourhood. The surrounding area (within 1-5 miles) has good schools, shops, recreational facilities and woods. We moved here 3 years back in 2017 and this was our first new build buy. However the Linden home development is very disappointing. The site still not finished as Linden homes promised during the sales process. Linden homes customer service department is not responsive or professional and really hasn’t been helpful we we’ve had to go ahead and fix quite a lot of the build issues on our own.

Please share one thing (or more) which you wish you had known before you moved in:

We probably should have talked to some of the owners and neighbours on their experience with Linden homes after care before buying the property. We also should have checked the quality of some of the material used in the build. Most of the handles and locks in the home had to be replaced. Lot of sensible things were not done at handover and which Linden homes refused to fix had to be sorted out on our own e.g. tiling for the bath tub walls, no splash guards in the kitchen or around wash basins etc. We probably should have also have taken some advise from professional gardeners and fencing companies on the quality of the backyard lawn and fencing work.

How has the building management responded to any problems or issues you have raised:

First Port maintenance is a rip-off. Avoid having anything to do with Linden homes and First port maintenance.

1
Facilities
2
Design
5
Location
2
Value
1
Management
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Linden Homes are a disgrace

Verified Resident
Verified Resident
Review Date Aug 2020

Linden homes are a disgrace. Once they have your money they don’t care. The estate is a dump and a dangerous one at that to the point the management company are refusing to take it over! Customer service is appalling. Time scales to dealing with issues is appalling. As a resident I am now maintaining the communal area of the estate myself as nobody else is doing it whilst still paying a service charge!!!!! Madness. Do not buy a Linden Home!!

Please tell us what you like and dislike about this area:

Great location for both shops and commuting

Please share one thing (or more) which you wish you had known before you moved in:

I wish I’d read the online reviews before buying a Linden Home

How has the building management responded to any problems or issues you have raised:

After 9 months of constant emails NOT 1 item above has been fixed

1
Facilities
1
Design
1
Location
1
Value
1
Management
User submitted image of  Heathlands, GU16
User submitted image of  Heathlands, GU16
User submitted image of  Heathlands, GU16
User submitted image of  Heathlands, GU16
User submitted image of  Heathlands, GU16
User submitted image of  Heathlands, GU16
User submitted image of  Heathlands, GU16
User submitted image of  Heathlands, GU16
User submitted image of  Heathlands, GU16
User submitted image of  Heathlands, GU16
User submitted image of  Heathlands, GU16
User submitted image of  Heathlands, GU16
User submitted image of  Heathlands, GU16
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The overall design on the building is good in my opinion.

Verified Resident
Verified Resident
Review Date Sep 2021

The overall design on the building is good in my opinion. However, the security of the building (Rose Court) is very poor and most of the time i’ve been living here the front door to the building has been broken meaning anyone could get in. there is no CCTV outside of the building meaning anyone can do what they like out the front of the building and people get harassed on their doorbells all through the night. Since police involvement this has quietened down but still happens.

Please tell us what you like and dislike about this area:

It is not near many shops at all, with very minimal public transport services in the area. Traffic isn’t too bad, but many people park right outside the apartment windows on the ground floor which looks right into multiple apartments bedrooms, this i think was a very poor design. There has been a lot of anti-social behaviour since moving in and police have been around too many times to count. Parking is also not numbered (Rose Court)

Please share one thing (or more) which you wish you had known before you moved in:

I would tell a new neighbour that it is a quiet estate most of the time, but to be aware of anti-social behaviour and to be aware that security around the estate is low.

1
Facilities
4
Design
4
Location
2
Value
2
Management
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Lovely estate but poor build quality

Verified Resident
Verified Resident
Review Date Sep 2021

The first road on the estate with the entrance is too narrow as they have put a house right on the corner who’s drive is too short. If you pass a large car on your way in and out it’s hard to fit past.

Our building is managed by a housing association. I know the general management of the estate is poor and the residents had to pay for some flowers at the entrance.

The standard of build for my property is appalling. We can hear conversations in the car park with the windows shut. The walls are plasterboard covered in paper and really low quality paint, I painted my hall and the paint rubbed off with sugar soap in one area. My bathroom wall is also peeling. It’s poor.

Please tell us what you like and dislike about this area:

It is a lovely leafy area but the public transport links are poor. The parking is great. There is a local shop about 10 minutes away on another estate with pub, fish and chip shop, pharmacy and Indian restaurant.

Please share one thing (or more) which you wish you had known before you moved in:

It’s a lovely estate but poorly built.

1
Facilities
4
Design
3
Location
2
Value
2
Management
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Very Satisfied and happy where I live

Verified Resident
Verified Resident
Review Date Sep 2021

Really nice built lovely area , any problems they are on it straight away get repaired straight away, very quiet and friends Neighbours get on well, only problem I have are the trees in my garden wish they had been taken down before build

Please tell us what you like and dislike about this area:

All shops, bus stop and school are within walking distance so perfect

Please share one thing (or more) which you wish you had known before you moved in:

The visitors parking it not great there no bays marked

5
Facilities
4
Design
5
Location
4
Value
5
Management
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Linden / Vistry homes purchase, think again!

Verified Resident
Verified Resident
Review Date Sep 2020

Considering a Linden / Vistry property. Prepare for a nightmare, poor work, lack of coms, left angered. Communal areas in a dangerous state, exposed wires, Sharpe rubble & aggregate, walls falling down, sewers/ drains full of concrete, rubble & other

Please tell us what you like and dislike about this area:

Lovely area. Good amenities, easy access to travel options.

Please share one thing (or more) which you wish you had known before you moved in:

SANGS, absolute joke. Needs looking into & council

How has the building management responded to any problems or issues you have raised:

Mostly ignored, then try to argue a number of issues are not their fault or responsibility.

1
Facilities
1
Design
5
Location
2
Value
1
Management
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These reviews are the subjective opinion of a HomeViews member and not of HomeViews

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Location

Number of developments 33

3.63

Average rating based on 284 reviews

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