Edgehill Park, CA28

Please tell us about the good and bad aspects of living in your local area:

We bought our Story Homes house and have had nothing but issues with our garden flooding since the day we moved in. The garden was left in an awful state, uneven, full of rubble, clay and standing water. We have photos from the day we got the keys showing flooding coming through the rear retaining wall. Despite raising this with their team (and even getting an apology from their own site manager), Story Homes is now refusing to take responsibility. They've tried to blame our landscaping even though we only added artificial grass after repeated flooding, and even laid it on a proper sub-base because the soil they left was unusable. We've had two independent surveyor visits confirming the drainage is inadequate. NHBC have told us to formally complain. We've handed over photographic evidence, video, CCTV footage, weather reports and the surveyor's findings. Still nothing. One of their field managers even told me it's the homeowner's job to install garden drainage. Are you joking? That’s what we paid them for. Their attitude has been dismissive and patronising throughout. Don’t buy from Story Homes unless you want to spend thousands fixing their mess.

Please share one thing (or more) which you wish you had known before you moved in:

How poor the aftercare team are, once they've got your home they dont care about you one bit

What is the best feature of your home:

Not the garden and the lack of drainage. Its awful

Please tell us about the good and bad aspects of living in your local area:

There are no shops really close by but there are a couple within 20mkins walk or 5 min drive. Bins are collected well and there is plenty of availability for parking on the streets

How has the building management responded to any problems or issues you have raised:

I have no needed to raise any issues with the property management company

Please share one thing (or more) which you wish you had known before you moved in:

Definitely go for a walk around the whole estate to really get a feel for it.

Please tell us about the good and bad aspects of living in your local area:

The development has continued to grow and is close to local amenities such as a golf course pub and local shop

How has the building management responded to any problems or issues you have raised:

I have had no problems regarding the house or development

Please share one thing (or more) which you wish you had known before you moved in:

That the estate was going to continue to grow huge and new houses were coming out with a slightly better layout

Please tell us about the good and bad aspects of living in your local area:

The area is developing with more areas for the children to play being added. It's quiet and friendly with some traffic noise but this is minimal

How has the building management responded to any problems or issues you have raised:

They haven't had to. I've not needed to raise any issue

Please share one thing (or more) which you wish you had known before you moved in:

Walk around the whole development at different times and days to get a feel for it

Please tell us about the good and bad aspects of living in your local area:

Whitehaven Town centre is a short drive away, about 50 mins walk. No public transport currently serves the estate but I believe there are plans for a bus when the estate is finished. Parking is fine for our street but the newer parts of the estate are very close together with few additional spaces. Bins are collected regularly. No anti social behaviour and no traffic noise. There's a bit of noise from the houses still being built.

How has the building management responded to any problems or issues you have raised:

We had a few snagging issues that were sorted quickly.

Please share one thing (or more) which you wish you had known before you moved in:

Get a snagger! Story's will sort what they find. Also, don't expect your garden to have beautiful lawn. Underneath the topsoil is rubble and rubbish.