Arora Tower, SE10

Please tell us about the good and bad aspects of living in your local area:

Living here has been a really positive experience overall. The highlight is definitely the view of the Thames – it’s absolutely beautiful, and walking or cycling along the river is a real pleasure. The location is also very convenient, with North Greenwich tube station and plenty of bus routes nearby, making commuting into central London quick and easy. That said, there are a few drawbacks. The area feels more geared towards transport and leisure than residential needs, so things like clinics, fitness classes, and other local services aren’t as easily accessible. Parking is also quite limited – there’s no street parking or designated visitor parking, which can be inconvenient when hosting guests. Overall, it’s a great place if you value stunning views and easy transport links, but worth considering the lack of residential amenities and parking.

Please share one thing (or more) which you wish you had known before you moved in:

The building management has been excellent — especially thanks to Loredana, who goes above and beyond to support residents. The concierge and cleaning staff are also very friendly and personal, which really adds to the living experience. What I wish I had known earlier, however, is that dealing with Right Now Residential (the estate agent) would be such a challenge. Our experience with them has been poor, with very slow responses and little action taken on our requests (such as when something was broken). Thankfully, the Tower Management and in particular Loredana, have stepped in many times to follow up and resolve issues that the agent simply ignored. The spa facilities are occasionally out of service, but management’s gesture of offering an additional discount to residents is really thoughtful and much appreciated. Improved communication about any outages would make the experience even better.

What is the best feature of your home:

Not just saying this, but having Loredana as the concierge truly makes a huge difference to the living experience. Her support and care stand out every day. On top of that, the amazing Thames view and access to the hotel facilities make living here feel really special.

Please tell us about the good and bad aspects of living in your local area:

The good - Beautiful location on the riverside Nothing bad but the scaffolding work can be annoying sometimes.

Please share one thing (or more) which you wish you had known before you moved in:

about the scaffolding work that can be annoying sometimes due to 2 dogs keeps getting agitated when they're on the lift all day long. Otherwise all good.

What is the best feature of your home:

The best feature of my home is undoubtedly the ambiance and view. The atmosphere is warm and inviting, with natural light flooding through large windows that offer breathtaking views of the surrounding landscape. Whether it's the serene morning sunrise or the tranquil evening sunset, the picturesque scenery creates a sense of peace and relaxation that is truly unparalleled. The combination of a cozy interior and stunning exterior vistas makes this home a perfect sanctuary for unwinding and enjoying the beauty of nature.

Please tell us about the good and bad aspects of living in your local area:

Amazing location - under 5 mins walk to the O2, over 30 restaurants and bars, 50 designer outlet shops and many entertainment venues including the arena, a huge cinema, a trampoline park and indigo at the O2. The building benefits from direct access in to the rear of the O2 (via the linked hotel) at most times. Also directly on the Thames with amazing views not just over Canary Wharf but beyond that to the iconic buildings in central London. Being linked (by a walkway) to the neighbouring 5* hotel (Intercontinental the O2), residents have access to the 17m pool, gym, and spa. There are also residents discounts at the hotel bars and restaurants and room service can be ordered directly to the apartments. Cleaning and laundry services are also available. Parking is available on-site (behind the block) but unless a space is purchased, it can be expensive (£24 for 24-hours for residents). That said, the tube (North Greenwich) is 7 min walk down the road (or 10 mins through the O2 if it is raining). Other transport links include busses (also from North Greenwich station), the Thames Clippers (10 min walk) and the Emirates Airline (12 min walk) across to the Excel. Free bike storage is available in the building. The building is securely located with access via the secure hotel car park so gets almost no disturbance from anti-social behaviour or traffic. As the freehold is owned by the hotel group, no short term lets are allowed which reduces the chance of short term anti-social residents or pop-up parties. Bins are collected once a week and are problem free.

How has the building management responded to any problems or issues you have raised:

Yes but it has taken a lot of pushing from residents to get answers (mainly to gain an understanding of service charges etc or solve issues with hotel - like car park barrier access) and Knight Frank (the managing agents) are not proactive. Front desk staff are helpful however and there is a building manager on=-site who tries hard.

Please share one thing (or more) which you wish you had known before you moved in:

The service charges are on the high side and the cladding remedial works need concluding.

Please tell us about the good and bad aspects of living in your local area:

Old Hotel feel Cannabis smelling building

Please share one thing (or more) which you wish you had known before you moved in:

Customer service quality