About YPP

YPP is a property management and lettings company who focus on student and professional accommodation in the residential sector. Founded in 2010 in Leeds, it has now grown significantly with developments across York, Harrograte, Manchester as well as well as upcoming developments in Sheffield and Liverpool. It currently manages over 1400 beds across 42 properties.

YPP developments

Gravity Residence is exclusively managed by YPP and is listed on HomeViews. Located on Water Street, it is a fully furnished, all-inclusive living experience suited for both students and professionals. It comprises of 104 luxury properties in a mix of studios, one and two-bedroom apartments. Residents have access to a wide range of communal facilities including an on-site gym, a secure luggage storage room for all residents as well as a grand reception and lobby area offering a concierge service.

YPP reviews

“I really like the staff and how helpful they are. Everything is fixed very quickly and it is very modern. I like how everything is clean and modern. I love that there is a gym and it has a trainer that will help you.” Verified resident, Gravity Residence

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Number of Developments

4

Ratings

3.34 Rating

Rating (based on 29 reviews)

Excellent

20.69%

Very Good

34.48%

Average

13.79%

Disappointing

3.45%

Very Poor

27.59%

Developments

MAP

Showing all 4 developments

YPP reviews

Reviews

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Private Tenants
Verified
Showing 29 reviews

Do not let

The worst letting agency in Leeds. Although the properties are well located and in a nice building, the benefits stop there. Compared to other flats the rent rate is very expensive and is better to get a flat further out and pay up to 100 less a month or more. Bill’s are not included and the flats come with electric radiators and all the appliances are d rating so end up charging you a fortune in electric. Moreover, as the buildings are old and the windows not double glazed, in winter you have to have heating on quite a lot. Our tenancy started at the beginning of the month and we attempted to move in around the 12th however we couldn’t as flat was dirty with wrappers, fingernails etc still on the floor left by the previous tenant. Items were also broken. Ypp had carried out no inspection since the tenant left in may and we arrived in august. We complained and some of the issues were fixed days later however we could not move into out flat for another week and no compensation was offered. Throughout our tenancy we regularly got in touch with ypp over the issues that had not been fixed as well as new ones that we came across and got no response. You will find that ypp will only get in touch when money is involved. The company also advertise 24 hr concierge service however this is completely false. We lived there for a year and there was barely a concierge on during the whole of the day. They often split the concierge between several buildings and so you barely ever pick up your packages. Upon leaving ypp will make every effort to take some of your deposit from you. We also requested that the leaving inspection would be carried out in front of us which it was. The person that did this said everything was okay. However a week later we received another email saying another inspection had been carried out whilst we were not present or notified and all of a sudden cleaning charges were being added as well as walls needing repainting. We requested evidence and to specify where these walls needed painting but ypp failed to do this on numerous accounts. My friend also rented an apartment with them and they tried to charge him £250 from his deposit. We both went to dps (deposit protection service) and got our money back as ypp had no leg to stand on.

Be warned this company is money grabbing. They do not care about their tenants. Even a member of staff from the firm admitted this saying that the owners were from Portland and pushed the employees to extract as much money from tenants as possible.

Please tell us what you like and dislike about this area:

Good location but overpriced.

Please share one thing (or more) which you wish you had known before you moved in:

Take pictures of everything in the flat included any Mark’s, scratches on floor etc to better safeguard your deposit at the end
Also very carefully work through your check in list and mention ANYTHING that is damaged. Also check the efficiency rating of the property for heating and appliances as you have to cover own Bill’s. Or simply save yourself the hassle and uncertainty and go for a different flat thats better value for money.

If there is one thing you would change about your flat or property what would it be:

Better heating, lower price, more efficient appliances

1
Facilities
1
Design
5
Location
1
Value
1
Management
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Say goodbye to your deposit if you rent here

Zero customer service when it comes to them returning your deposit. I moved out two weeks earlier than the end of my tenancy and spent those two weeks cleaning the apartment, which was in very good condition to begin with but I didn’t want to incur any fees when I moved.

I left the apartment completely spotless. However, I had to hound YPP for any information regarding the return of my deposit. They used the standard ‘everyone is working from home because of Covid’ excuse as a reason for the delay. Which in itself is no excuse as everyone is surely still working.

6 weeks passed with them blaming late cleaning invoices, promising call backs which were never made, assuring me I’d have my deposit back in 7 working days etc.

Upon the 7th week I received an email stating I was being charged for a full paint job along with a 3 hour cleaning fee amounting to £339!!!

To justify this, they presented me with zoomed in photos of miniscule stains and also stated wear and tear is classed as damage?!

I’m now at the 8 week mark and they haven’t even bothered to return the remaining £320 of my deposit. Refused to respond to requests made through the Deposit Protection Scheme and point blank don’t answer emails.

Absolutely disgusting treatment of someone who lived there for 2 years and left the property in tip top condition.

I would advise others to avoid letting with YPP.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew they wouldnt return my deposit.

4
Facilities
5
Design
5
Location
4
Value
1
Management
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Terrible Understanding of Situation

We have had countless viewings where we recommended YPP to visitors and paid our rent on time every month without a doubt until Covid-19 happened. As two students once the pandemic hit, we could not pay the full rent and that is when YPP said we could pay 80% of which we still couldn’t pay due to losing our other part time jobs related to the hospitality industry (but said we would try our best). As soon as we owed any money YPP began calling and emailing and have now said we can have a £135 “discount” if we pay the outstanding £800 for the last 4 months on the spot! (Keep in mind we paid £765 a month before the virus, so owing £800 over 4 months and them demanding it seems quite ridiculous) I would not recommend ever renting through YPP because god forbid a natural disaster or global pandemic happen, all YPP will care about is getting their money!

Please tell us what you like and dislike about this area:

The area itself is dead in the middle of city centre so it is a nice and easy place to live, with plenty of shops and restaurants within walking distance. It is also just around the corner from the train and bus station in Leeds city centre. Although we are unhappy with the absolute poor management from YPP during Covid-19 and them having no regard for the health and wellbeing of their residents unless they’re getting paid.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had been less understanding with all the things broken in our flat when we moved in, cause they are the least understanding people I’ve ever had to deal with.

How has the building management responded to any problems or issues you have raised:

They commonly came to fix things that would break again soon after we raised the issue with YPP’s maintenance. Not to mention things were already broken before we moved in, and had we known we’d be treated so poorly later on we would’ve have been more bothered about it in the moment.

3
Facilities
3
Design
4
Location
3
Value
1
Management
User submitted image of  No.5 South Parade, LS1
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Say goodbye to your deposit

I’ve been with them for 1.5 years and their lettings ‘manager’ was the worst I’ve ever had the displeasure/misfortune to deal with. She’s got a lot of nerve patronising and arguing with an already-unhappy ex-tenant. Had the audacity to tell me they didn’t have to release me from my contract. Used ‘COVID’ as her own excuse for everything, but hey, if you had to move out early due to change of circumstances beyond your control (because of the same ‘COVID’), you get threatened like this. Didn’t matter if you’ve already informed them of your situation more than 2 months earlier and they agreed to a replacement tenant (which was on the contract as well; i.e. if you find a replacement tenant, you won’t be liable for the property after they take over).
They also never contact you or give you any breakdowns when they take your money. Even after you asked them not-so-nicely. Multiple times, over a period of time. But they’ve always got a bunch of invoices from cleaning companies to justify their dodginess at the end of your tenancy. Also, it took one second for them to take your money, but 14 bloody days for them to return your money (and NOT in full). Of course, because of ‘COVID’, as usual.
While it’s basic etiquette/common courtesy to let someone know, ‘hey, I’m taking your money’ (on their website they also said their deposit team would contact you if there were any deductions after your tenancy ended), this ‘manager’ insisted otherwise. Not surprising at all, I guess, from someone as unprofessional as her. It’s no wonder most of their staff are so disorganised. Bad management, if any at all.
Last but not least, it’s laughable how they think they can hide all the negative reviews on Google.

Please tell us what you like and dislike about this area:

Great location despite poor management.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had taken photos everywhere before I moved in and be way more careful with the dodgy move-in inventory.

If there is one thing you would change about your flat or property what would it be:

I liked the property in general, but the flat would look much better if it had yellow lights, and it’s not energy-efficient at all.

3
Facilities
3
Design
4
Location
2
Value
1
Management
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These reviews are the subjective opinion of a HomeViews member and not of HomeViews

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