About Vistry Partnerships

Part of Vistry Group

Vistry Partnerships are a hybrid business fusing partner delivery programmes and mixed tenure housing delivery.

Number of Developments

12

Ratings

3.76 Rating

Rating (based on 77 reviews)

Excellent

29.87%

Very Good

38.96%

Average

22.08%

Disappointing

3.90%

Very Poor

5.19%

Developments

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Vistry Partnerships reviews

Reviews

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The development overall seems to have been well designed and the central green gives it a feeling of space and community.

The development overall seems to have been well designed and the central green gives it a feeling of space and community. Once the play area is opened up it will be lovely for young children to play there. There are, however, no other facilities – not even a dog poo bin or post box actually on Bramble Park! There is a distinct lack of visitor parking spaces.

We are pleased with our house but, obviously being new, there were a few little issues wrong with it and, since the original site manager, Steve, suddenly left, it has been very difficult to get anything sorted. An issue we reported in October 2019 (well before the pandemic) is only going to be sorted this month. There seems to be a very high turnover of customer service staff and it is hard to know who to contact, although things seem to have improved a little since Craig arrived.

One of the main issues with the properties seem to be the gardens – hardly any top soil was put down before the grass (which was infested with leather jackets) was laid and people are having to spend a fortune to try to get their lawns into a good condition. Some people have considerable problems with flooding as no drainage was put in their gardens. Th faulty of the fencing supplied for our gardens was very poor, in our case we have had to have some of it repaired three times.

Also trees were planted on the central green and no-one ever came to water them – consequently many have died. There also seems to have been a problem with commissioning the street lighting – no-one knew where the cables had been laid and the land had to be dug up to find them. The central green has also been dug up to put cables in and just left looking dreadful – no-one seems to know when or if it will be returfed.

Jobs on the estate seem to be started and then just left – for example the final section of path leading to the village has been more or less completed and then just left with fencing around it so it cannot be used. There seems to be no desire to complete one job before going off somewhere else and starting something else.

As for property management – we are all paying Gateway for a non-existent play area; electricity for lighting that is not on; roads that are not swept and are very muddy amongst other things. All we ever see done by the management company is occasional grass cutting of communal areas, we are not sure what they are using our money for.

Please tell us what you like and dislike about this area:

We love the local area. Since the path at the side of the development has opened up we can walk to the village in about ten minutes – there isn’t a great number of shops but enough for day to day needs; the Health Centre, community centre/library and Dentists are very convenient and it is lovely to have the Meadows in which to dog walk. It is also nice to be so close to the coast. So far it has been very quiet living where we do (opposite the green) although once the road is opened up there may be a little more traffic. At night it is exceptionally quiet, can hear a little traffic noise from (I presume) the A23 but mainly the only noise we hear is owls! However, there is a bit of a parking issue on the estate – I do not feel enough visitors’ car parking spaces were allowed for in the original plans. At the moment the building contractors are also parking all over the place, particularly on the main Iden Hurst – on bends etc. – which is very dangerous and often causes people to have to reverse when meeting other vehicles on corners. I feel the development needs some road signs warning people to drive slowly coming around the main entrance road as children are often playing there and I would hate there to be an accident. It is particularly dangerous at the entrance to the green, between number 47 and 60 Iden Hurst. Maybe there should be a 20 mile an hour limit?

Please share one thing (or more) which you wish you had known before you moved in:

The quality of the garden.

What is the best feature of your home:

Although only a three bedroom house it is spacious and airy and we love the clips on the windows which allow them to be safely left open even when we are out. The heating and hot water system are very efficient.

2
Facilities
4
Design
5
Location
4
Value
1
Management
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A Modern Estate Seven Years On

I’ve already alluded to the situation with poor planning design and the willingness of councils to pass such plans in my previous answer. The estate design lacks forethought, in that many households have two vehicles, and sometimes a company works van. The roads are narrow with few pavements for pedestrians. The number of vehicles parked in dangerous and selfish places is increasing. People do not consider where their vehicle will be parked when buying or renting a property. A number of people drive far too swiftly along the estate roads, and this adds to the noise, at various times during the day. I cannot comment on building/property management, other than some buildings under housing management responsibility are becoming shabby and uncared for, because of lack of responsibility for their own surroundings by some tenants. It’s also true that some owners also have no pride in their own surroundings. I anticipated a nicer feel to the Estate, but a great deal of the current situation is due to a decline in social standards and behaviour, coupled with selfishness, and lack of respect for others. Of course this is nationwide, and global.

Please tell us what you like and dislike about this area:

This is a development that was initially started in 2014. I moved here in 2015. The local shops and facilities are in the market town centre, about a mile away. As with many rural small towns, it would be fair to describe it as struggling, but not as badly as others. The estate design lacks forethought, in that many households have two vehicles, and sometimes a company works van. The roads are narrow with few pavements for pedestrians. The number of vehicles parked in dangerous and selfish places is increasing. People do not consider where their vehicle will be parked when buying or renting a property. A number of people drive far too swiftly along the estate roads, and this adds to the noise, at various times during the day.

Please share one thing (or more) which you wish you had known before you moved in:

If you buy a new property on a housing estate from a big developer, be aware that the ‘sales pitch’ about subsequent customer care is probably dubious. The reason for customer dissatisfaction is clear: poor workmanship by contractors/sub contractors, a lack of inspection of their work by the developer, an attitude of ‘that will do’, and a willingness for developers to accept that every new build will have an extensive ‘snagging list’.

How has the building management responded to any problems or issues you have raised:

My house is not managed by anyone other than myself. The two year after-sales service was virtually non-existent, and I quickly learnt it was far easier for me to sort out problems myself.

3
Facilities
2
Design
3
Location
3
Value
3
Management
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Quality issues and cheap materials in what would otherwise be a very comfortable home

Building management have been good at logging our snags – we have had lots of them which has been disappointing. We’ve had to chase for a lot of things and are still awaiting some but Francesca has been good at communicating and chasing contractors for us. We’re really disappointed with the green space management with the removal of greenery we were promised was staying and the mess that is now opposite us deemed a ‘wild flower meadow’ – it’s not. We have reported dead trees and shrubs by us over a year ago with this still ignored, we feel our end of the development has been forgotten about whilst we see the roads on route to the show homes very well maintained. This is a very unfair split of the maintenance fee we all pay to keep the whole development looking good (not just parts of it). The quality of materials used is basic; we’ve had two kitchen unit doors replaced, the kitchen tap was broken and we were out of water for nearly 3 weeks, we’re having two out of 3 fans replaced, we had a fence panel replaced, the gate doesn’t close properly, and we’ve had issues with the front door, and more! Perhaps if linden used a better grade of materials to begin with, to match the money we paid for our home, they would spend less time and money having to fix and replace these things.
Generally we are happy with the design and layout of our home and feel lucky of our placement within the development.

Please tell us what you like and dislike about this area:

Haywards Heath offers plenty of shops restaurants and open areas. The development is on the outskirts of town so close to wivelsfield and Lindfield with further pubs. It’s quite far to walk into town but there is a bus stop right outside which is handy for those who need it. There could be more visitor parking – we have a lot of people parking in the development to walk around the woods. Since we pay maintenance really the estate should be labelled as private to help prevent this. We are tucked around the side of the development so luckily our area is quiet as we have no through traffic and we are one of the lucky few not to be overlooked by neighbours opposite. Most of the other houses are back to back with little privacy.

Please share one thing (or more) which you wish you had known before you moved in:

Triple check what the plans are for the immediate green area around your property and ensure management inform you of any plans to change these before carrying out works.

The development has a nice community feel – certainly our road of neighbours is wonderful and we feel very safe here.

What is the best feature of your home:

The wide hallway entrance is very welcoming and light, and excellent for accessibility.

2
Facilities
3
Design
4
Location
3
Value
4
Management
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Great location and well built houses but not without external and property management issues

There are no facilities on the development, but in my opinion, the development isn’t big enough to require them. There are ample facilities nearby, such as local parks, convenience stores etc.

The design of the development is good, with a variety of house types, brick and roof tiles used to provide variety to the overall look of the development. My criticism of the design would be the width of the roads. They are rather thin and onsite parking can cause congestion, as well as difficulties on accessing/exiting driveways. Also, the external gardens design is exceptionally poor. There seems to be a total lack of external design in terms of drainage and landscaping; only made worse by the building contractor’s inability to clear their rubble/rubbish away before laying turf and a measly amount of top soil. It seems the externals of the development have been total overlooked during the design phase. Made the developer forgets that their customers are also paying for their gardens, and leaving them with swamps will not be accepted by house buyers.

Finally, the Property Management are a waste of time. The amount each house has to pay is ludicrous for the job they do. There is one patch of communal grass at the front, which they have mown 3/4 times in the 9 months we have lived on the development. The fence around the perimeter of this area was removed months ago after residents complained about the dilapidated state of it. After removing it, dangerous metal wire and rods were left protruding from the ground, which could have caused injury to people or animals walking on the adjacent footpath. Residents had to remove/bend these to make it safe. The fence still hasn’t been replaced, and I would estimate this was moved between 4-6 months ago.

Please tell us what you like and dislike about this area:

The local area is brilliant. It’s a 10 minute walk to the local high street and market square. Transport is good with a train station within 15-20 minutes walk, and there are numerous regular bus services. Doctor amenities seem to be widely available, but dentists are few and far between. There is a high school in the town, and another one nearby, as well as a couple of primary schools.
The street is a lovely street to live on. It’s quite, with very little noise from the adjacent industrial estate. The only downside would be the streets are rather narrow, and at the entrance to the street there is a lot of on-street parking that can make it tricky to navigate.

Please share one thing (or more) which you wish you had known before you moved in:

Get every single thing discussed put into writing. The sales people will agree to things to get you to sign on the dotted line, without full knowledge or care as to whether it is feasible.

If there is one thing you would change about your flat or property what would it be:

The external works. Turf was laid in our garden with a minimal amount of top soil, extensive builders rubble and even spare service installation pipes. When removed, there was a large hole in the ground, which turf had simply been roles over. This filled with water in the winter and created a trampoline-like situation in the middle of our lawn. Similarly, there was no drainage was the ground was solid clay that hadn’t been rotavated. The turf didn’t take to the ground, and we could see the cracked hard ground between the patches of dead grass. The garden flooded repeatedly when it rained, so much so that we had a stream of water flowing from the top of our garden to the bottom and the patio outside our french doors was so flooded that you couldn’t see it.

5
Facilities
3
Design
5
Location
5
Value
1
Management
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