Manager response

Thank you for sharing your experience with us. We're glad to hear that you've enjoyed the modern design and facilities the development offers, and that renewing your contract was a smooth and professional experience. We're pleased the location has been convenient for your daily needs, with strong transport links and nearby amenities making a positive impact. We also appreciate your feedback regarding the lack of on-site parking and gym. While these facilities aren’t currently available, your comments are valuable and will be considered as we continue to explore ways to improve the living experience for all residents. Thank you again for your kind words and for choosing to stay with us for another year - we’re happy to have you as part of our community.

Manager response

Thank you for your wonderful feedback. We're so pleased to hear that you've enjoyed your time living in the building and that you’ve found it to be a quiet, secure, and energy-efficient place to call home. It’s also fantastic to hear that the location has worked well for you, with easy access to transport and nearby amenities. We’re especially grateful for your kind words about Samira and Aarun—it's always rewarding to hear that our team has made a positive impact by being supportive, responsive, and committed to residents’ comfort and safety. Your note about the cost differences on higher floors is appreciated, and this kind of feedback helps us provide more clarity for prospective residents in the future. Thank you again for your comments and for being part of the community. We're so glad to hear that you love living here.

Manager response

Thank you for taking the time to share your experience. We're so pleased to hear that you enjoyed both the apartment and the surrounding area, especially the convenience of being close to the station and having great connectivity to Central London. It’s wonderful to know that Samira and Aarun made such a positive impact during your stay - your kind words will certainly mean a lot to them. We're also glad that any maintenance requests or concerns were handled promptly and smoothly, helping to make your time here as stress-free as possible. We appreciate your note regarding council tax. While it’s outside of our control, we understand how important it is for residents to have this kind of information when planning their move, and your feedback helps highlight that. Thank you again for your thoughtful comments, and we’re glad we could be a part of your living experience.

Manager response

Thank you for your kind and thoughtful feedback. We’re delighted to hear that your experience has been a positive one and that you’ve found the apartment to be comfortable and well-insulated throughout the seasons. We're especially pleased to hear such high praise for Aarun and Samira - your recognition of their professionalism and dedication means a great deal to us. It’s great to know the location has worked well for you, offering convenient access to transport, groceries, restaurants, and fitness options. We also appreciate your honesty regarding the challenges with noise and bin collection. This feedback helps to inform future improvements.