I really hope people find this page before making any commitment at this development as I wouldn’t want anyone going through this.

Please tell us what you like and dislike about this area:

Good location, central with Pimlico tube station few minutes away. Few gardens nearby. It has a garden but also opened to public as the gym is used by public and residents.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I read friends of dolphin square on Facebook page or looked at reviews. The site is under construction so always issues with electricity, heating or water

How has the building management responded to any problems or issues you have raised:

the ‘director’ incompetent, rude and not helpful at all

Please tell us what you like and dislike about this area:

Quite peaceful, isolated rom the fast and loud wild life in London. Feels quite safe in the evenings as well.

Please share one thing (or more) which you wish you had known before you moved in:

Honestly everything has been great as expected so there really has not been anything I have been disappointed with.

If there is one thing you would change about your flat or property what would it be:

The kictken space is too small could be bigger but not to bad

The lifts in our building have been intermittently out of service for months, sometimes leaving us having to walk up or down seven flights of stairs.

I have raised our complaints with the management, asking for a rent reduction or early surrender based on these issues, but was sent a strongly worded letter from a solicitor telling me that my complaints were “misconceived” and a refusal to discuss the matter any further.

We can’t wait to be able to move out when our lease is over and would strongly advise anyone looking for accommodation in Pimlico to look elsewhere.

Please tell us what you like and dislike about this area:

Pimlico is a great area to live in. There are a number of cafés, delis and restaurants, and it’s well connected to many other parts of London. There are a few big parks within walking distance, including Battersea Park and St James’ Park.

Please share one thing (or more) which you wish you had known before you moved in:

I would totally modernise the water infrastructure – the hot water supply, the sinks, the creaky pipework.

What is the best feature of your home:

The location is the best thing about the flat – we have enjoyed exploring the area and it was convenient for getting to the office before lockdown hit in early 2020.

It is incredibly overpriced, and facilities frequently break down. I lost hot (and sometimes cold) water and/or heating on a number of days last year, often in winter. There has been a concerning dripping sound in the pipes in the wall of my bedroom for months; it keeps me awake at night, but, despite several requests, they are yet to send a maintenance person to come and look into it.

The lift in my building has been broken for six months, and they claim it will take another three months to fix. I only found this out after chasing them by email for weeks for status updates. It simply does not take this long to fix a lift. There are almost never any engineers in the lift shaft, so I don’t know what they are doing.

Staff are rude—one told me to go away when I complained about bad smells from the floor below, and claimed I was a timewaster. The lettings team will lie to you outright: they deliberately misrepresented their position when we asked for a small reduction in our rent due to the pandemic, claiming all the flats were full and that they had a long waiting list, so I would be evicted (yes, they said evicted) if I did not agree to an enormous rent increase by the end of the week. Needless to say, I have subsequently found out that this is not true, and they have hundreds of empty flats, probably because of the reasons I have outlined in this review.

On top of that, it is worth noting that management are heartless bullies: I asked to end my lease a few months early because I couldn’t bear the constant loss of hot water, the nonstop dripping, or the strange smells that would often linger for days… and, instead of agreeing to discuss this possibility with me, I instead received a cease and desist letter from the solicitors that represent Dolphin Square. I long suspected none of them ever really cared about customer service, given how hard it is to get through to them (even pre-covid), but was not expecting to be bulldozed by a lawyer when I brought up legitimate complaints and politely enquired if it might be possible to leave a few months early after having been a paying tenant for nearly five years.

So, in short, it’s not worth the money, or the hassle. It sounds attractive, and the website makes it look idyllic, but I can promise you, as someone who has lived there for nearly some time now, it is truly dreadful.

Please tell us what you like and dislike about this area:

Pimlico is a lovely quiet area with good shops and transport links.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how bad the facilities were, or how nasty the staff can be. It’s just not a pleasant experience living here. There are plenty of lovely places to live in and around Pimlico for less money, and probably with landlords who actually care about you. Please avoid this place and go to one of them instead!

How has the building management responded to any problems or issues you have raised:

All the complaints I have raised have been ignored, even after multiple follow-ups.