Dandi Living

Please tell us about the good and bad aspects of living in your local area:

The heating in my apartment was not working until late January 2026, and I had to live in a cold room throughout the winter. Despite this, Dandi Wembley has stated that all “heating consumption” charges must be fully borne by the resident, and I have been billed £195+ per month in utilities for my 24 sqm studio. Before I moved in, I was told the usual utilities package would be £95 per month; however, an additional ~£100 per month has been added in winter for “heating” that I could not use, and I do not accept being charged for a service that was not provided.

How has the building management responded to any problems or issues you have raised:

After countless disputes to Dandi Wembley regarding heating bills, they still have not acknowledged that they should deduct the fees. Appreciate any information if anyone else has succeeded in negotiating with the establishment.

Please share one thing (or more) which you wish you had known before you moved in:

Apart from utilities, everything else was mostly up to expectation. They don’t have much community event as they advertise which was a bit of disappointment.

Please tell us about the good and bad aspects of living in your local area:

The area itself is nice and convenient. There is a good range of shops, supermarkets, cafés and restaurants nearby, especially around Wembley Park. Transport links are very good, with easy access to the Underground, trains and buses, which makes commuting simple. There are also open spaces and parks within walking distance, which is a positive. Living on the street is generally fine, with regular bin collections and acceptable noise levels most of the time, although it can get busy on event days due to traffic and crowds. Overall, the location is a strong point, even if there are issues with the building itself.

How has the building management responded to any problems or issues you have raised:

The response from building management has been slow and ineffective. Ongoing issues, especially with heating, were not resolved properly and were managed poorly, with temporary solutions instead of permanent fixes and limited consideration for residents’ wellbeing.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how unreliable the heating and building management would be before moving in. From the first weeks after I moved in, the heating did not work properly, and even now the issue has not been fully resolved. This is something you cannot really detect during a short viewing. I also wish I had known that utilities are managed by a third-party company, which can make billing issues difficult and stressful to resolve. When problems happen, residents often have to spend a lot of time chasing corrections. My advice to new neighbours would be to ask very specific questions in writing before moving in: how heating issues are handled, how long repairs typically take, and how utility charges are calculated if services are not working. Keep records of everything and don’t rely only on verbal assurances. These are things I wish I had known in advance, as they have had a real impact on my experience living here.

Please tell us about the good and bad aspects of living in your local area:

Lovely location , super friendly staff and a great community. A range of facilities on offer and the building is super clean

How has the building management responded to any problems or issues you have raised:

The WhatsApp is super useful as it’s a quick way to get a response

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had viewed a few more units in the building to understand the different types of layouts on offer

Please tell us about the good and bad aspects of living in your local area:

The area is convenient in general. Its entrance faces the outlets and basically you walk out of the building and can go to various outlets shops. It is 4mins walk to tesco, 10mins walk to Amazon fresh, 3mins walk to prets, 13-15mins walk to tube station, 3mins walk to bus stop.

How has the building management responded to any problems or issues you have raised:

They responded to my problems timely. It is convenient normally you can find their staffs at reception to help.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I would know the one studio space at this price is small. I also not recommend living in top floors in a corner flat, as it has loud wind noise in windy weather. The heating system sometimes went off in the building.

Please tell us about the good and bad aspects of living in your local area:

I’ve lived in Wembley for the last 5 years and enjoy every moment. Its super accessible and you can get pretty much anywhere in London easily. It feels very safe. Only downside is football matches as then there are lots of rowdy men.

How has the building management responded to any problems or issues you have raised:

They always respond quite quickly and it’s dealt with almost immediately.

Please share one thing (or more) which you wish you had known before you moved in:

Staff have access to your flats and will enter if you don’t answer. A cleaning person walked in while I was sleeping so I had to purchase a separate lock which I can use while I’m inside to make sure people can’t get in while I’m not ready.