Chalegrove Properties

Please tell us about the good and bad aspects of living in your local area:

Very well located for the amenities of Canary Wharf. 5 min walk to the DLR, a couple of minutes more to the Jubilee line and about 10 mins to the Elizabeth Line. Quiet location - unlike many development in the Canarf Wharf area, it is not built right next to the DLR line!

Please share one thing (or more) which you wish you had known before you moved in:

If I had know that the building creaks when there is windy weather I would have thought twice about living here.

What is the best feature of your home:

The views from both sides of the building are very good.

Please tell us about the good and bad aspects of living in your local area:

Ivy, Roka, Hawksmoor, enough dry clean shops, 2-3 Chinese super market, Lululemon, and newly added ski shops. Well connected to go to work in Bank/central London. The new wood wharf is nice to have a morning jog or evening walk.

Please share one thing (or more) which you wish you had known before you moved in:

Kind of known everything before move in, or the experience didn't very much from my initial expectation.

What is the best feature of your home:

Winter garden, living room, with 4 floor to ceiling windows with London skyline view. The pinkish blue sunset is the most beautiful view.

Please tell us about the good and bad aspects of living in your local area:

No decent food and restaurant around, Very lack of parking space and chargers, expensive to rent a spot, not ideal if you have an EV. Far from west end if you drive, it takes up to an hour. Tube and Elizabeth line is a better option to get to the centre.

How has the building management responded to any problems or issues you have raised:

Avoid this developer and management company, they don’t repair my tv cable signal in my flat even I reported defect for so many times and they just ignore my request and told me the warranty has expired they don’t have the responsibility anymore. My tv is glitching like mad and can’t even watch it after buying a new model and changed cables myself and seek help from Samsung engineers, the problem must be the building, but can’t fight and win them, Disgusting. Moreover, concierge and manager are extremely unhelpful and they made stupid policy to obstruct residents to get their deliveries and made our lives miserable living here, policy only made to be convenient for the concierge employees, it’s so obvious when you look at who they’re hiring, they just want to be lazy and not to work, always chatting and putting on a unwelcome face, never saw them smile at you, not serving residents as they should. Apart from groceries and small packages that can be delivered to the mail room to collect, you have to get their approval for delivery to your door if it’s a furniture or large item, so many times they pretended they have called the intercom but it never rang in my flat in results my delivery was always unsuccessful, when you go down to confront them they just pretended they rang and lied about it or even said your intercom is broken which it was never the case!

Please share one thing (or more) which you wish you had known before you moved in:

I wish I known how bad the concierge and management team is. The worst nightmare in this building. And the service charges is so high that it was 6000£ a year and gone up to 8000£. With no service provided at all and always being obstructed!

Please tell us about the good and bad aspects of living in your local area:

The building quality of the Landmark East Tower is incredibly low compared to similar price points in Canary Wharf

How has the building management responded to any problems or issues you have raised:

They constantly reply with “we’re looking into it”. But nothing gets done.

Please share one thing (or more) which you wish you had known before you moved in:

Bad plumbing, issues with heating, hot water, gym equipment broken and never replaced, bad estate management

Please tell us about the good and bad aspects of living in your local area:

Canary Wharf is one of the safest areas in London. You can walk without danger even after midnight! There are many large shopping malls nearby, cafes, restaurants and pubs! The Thames Riverside is the most beautiful place to enjoy your long walks and exercise!

How has the building management responded to any problems or issues you have raised:

Sometimes it may take longer to respond to our enquiries, but at the end of the day the issues are finally resolved. They have never refused to accept responsibility, maybe they need more members of staff to handle them. Overall they are very kind and hepful.

Please share one thing (or more) which you wish you had known before you moved in:

There is air conditioning in our flat! I have never seen a feature like this in an english house. Very important for hot sunny days of summer, which are more frequent in recent years.