Ballymore Group

Number of Developments

15

Ratings

4.15 Rating

Rating (based on 552 reviews)

Excellent

43.84%

Very Good

42.03%

Average

8.70%

Disappointing

3.44%

Very Poor

1.99%

Ballymore is a family-run property developer with a multi award-winning portfolio of some of Europe’s largest and most transformative urban development projects. Ballymore’s projects are defined by their “originality and a commitment to quality.” The company oversees every element of design, construction, and facilities management, constantly aiming to challenge industry norms. It is driven by a desire to set new standards in architecture, development, partnerships and places. 

Ballymore Group developments

You can find out more about Ballymore Group properties on HomeViews. The organisation specialises in mixed-use schemes such as Millennium Harbour – the first residential-led development in London Docklands – and Pan Peninsula, a riverfront skyscraper next to Millwall Inner Dock. Notable joint ventures include Wardian London and Embassy Gardens, both created in partnership with EcoWorld.

Pan Peninsula is a well run development with an array of facilities ranging from a fully equipped gym with 25 meter swimming pool, private cinema / screening room for residents and business lounges. There is also an in-house restaurant via the dockside called Capeesh which offers excellent Italian food. The Management of the building is very efficient and issues are very quickly resolved.” – Anil M, verified resident at Pan Peninsula

Ballymore Group reviews

We moved in 6 months ago as one of the first tenants and are really enjoying Royal Wharf. The commute to the city is really easy and takes 20 minutes on the DLR, our flat is lovely and the design and layout of the development is fantastic. There were a few early small issues but they were quickly sorted and to be expected in a newly completed building.” – Sarah, verified resident at Royal Wharf

You can read more reviews of Ballymore Group developments by clicking on the properties below. Do you live in a Ballymore Group development? Click here to leave a review.

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Showing 552 reviews

A great place to live!

Verified Resident
Verified Resident
Review Date Mar 2021

My wife an I put our deposit on a two bed apartment off plan in Jan 2016, moved into Laker House renting in April 17 whilst waiting for our block to be completed and eventually moved in to our place in Aug 18.
From the beginning the service from the baltimore team has been great including concierge, security and the cleaning team many of whom recognise me and recall my first name with a wave as I go past.
The quality of the apartment is great , well insulated and quiet.
We love having the access to Thames Clippers so close and can’t wait for that to be opened up.
Visited the Windjammer pub before it was forced to close and really liked the atmosphere and look over the Thames.
All in all delighted – so much so encouraged my sister to move in who now owns and lives in a neighbouring block.

Please tell us what you like and dislike about this area:

Local shops delayed I suspect as a result of COVID 19 but at least Sainsburys is open and the plans look great
Parking fine but would welcome greater enforcement of the rules.
No traffic noise. Bin collections perfect. Some anti-social behaviour but this is tackled by the security team.

Please share one thing (or more) which you wish you had known before you moved in:

Guidance on the heating controls – a bit too fiddly.
All the rest fine

How has the building management responded to any problems or issues you have raised:

Fast and responsive
Small defects were addressed and queries answered

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Manager Response

Dear Bob

Thank you for your feedback. I am glad that you enjoy living at Royal wharf and I am sure once we exit the main lockdown, that this will only be made greater by the community spirit and further commercial units coming to site.

Kind regards

Phillip Minns
Resort Director

Property Pro

A fantastic effort has been made with the landscaping, placemaking and creating a sense of community

London City Island is a thriving new community created by Ballymore and EcoWorld and resembles a ‘mini Manhattan’, centred on a large public square and anchored by the new English National Ballet headquarters, which looks set to be a stunning building. Working as a development consultant in London City Island has always been one of my favourite developments in the capital, and my partner and I therefore bought a 2 bedroom apartment there off-plan. The communal areas are now completed and look fantastic: a retro-inspired gym, outdoor pool surrounded by planting, a grocer and Italian deli, bar and pizzeria and even more facilities still to come in later phases. A fantastic effort has been made with the landscaping, placemaking and creating a sense of community, with regular events being hosted by the developer and a series of artisans moving in. The scheme is easily accessible from the Canning Town tube station (Jubilee Line) and gives the perfect combination of big city life with its amazing connectivity, and simultaneously that of a small-town community, with the classic high-street occupants like a florist, art gallery and grocer. We can’t wait to see it complete!

5
Facilities
4
Design
4
Location
5
Value
4
Management
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Great development for young professionals

I am not happy with property management. There was an issue with one of the communal pipes and them taking care of it was incredibly slow and not proactive at all – we were having to chase all the time to get anything done. In the end it meant that we couldn’t use our shower for THREE WEEKS and had to use the gym facilities instead. The insurance claim is moving incredibly slowly as well and the tiles in our bathroom still have’t been fixed two months after the works have concluded. We received no compensation.

I find LCI perfect for young professionals with the amenities it offers. It is great having a gym and an outdoors heated pool on site, and the Italian restaurant downstairs offers the tastiest pizza I’ve had in London!
I like the design of the common areas, especially the ping pong and the pool tables, which are a great way to pass time on the weekend.
The only negative is that the facilities, especially the gym, often get overcrowded in peak hours, since it is quite small and the resident numbers keep growing.

Please tell us what you like and dislike about this area:

Within a walking distance, there’s a big Morrisons, where we do our weekly shopping, a Co-Op, Nisa, a small Superdrug, a few fruit and veg shops and Post Office. The area also offers a few small cafes with delicious and cheap all-day breakfast, a couple of pizzerias and, my favourite, a really tasty Turkish restaurant on the main street in Canning Town.
Right across the street from the development entrance, you can enjoy a walk on the river path with great views of the Thames and the O2.
You can easily get involved with the LCI community. We have a Facebook group which is updated daily and there’s often residents events organised, including Friday drinks once a month.

Please share one thing (or more) which you wish you had known before you moved in:

If the apartment is on a lower floor facing the inner yard, you will almost never get any natural sunlight in which can start to bother you after a while. On the other hand, I moved to a flat higher up with windows throughout and now my flat is boiling all throughout summer – sometimes it gets to over 30 degrees inside.
Most balconies are incredibly windy, which means you can rarely use them, especially if on a higher floor.

How has the building management responded to any problems or issues you have raised:

Johns & Co are the main estate agent who operates in London City Island and we have the displeasure to be their tenants.
We had multiple issues when we first moved in and our property manager were very inefficient in dealing with those. In the end, I met with their Property Management Director to share my concerns and complaints and we received our tenancy fees back as compensation, but fixing everything still took a whole month.
Later in our tenancy there was an issue with a communal pipe which had to be resolved with LCI’s building management. Both teams were incredibly slow and not proactive at all – I probably spent weeks chasing when it should have been our estate agent who was supposed to move the issue to resolution.

4
Facilities
5
Design
4
Location
4
Value
3
Management
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Promising and hoping for better

The design of The Wardian is very interesting and it could be very promising. I joined at a time of full Lockdown and received no tour of the building. I had to ask another resident where the observatory was and I have no idea where the swimming pool is, or the gym or what on earth a vitality pool might be. I hear there is a cinema and I have no idea where that is. Is there also a business centre? I think there might be but I don’t know.

As a keen gardener I love my garden (a corner plot so it’s a good size). The location of an outdoor tap for watering is a godsend. Far better than filling up the watering can in the kitchen sink. I cannot understand why there is no lighting in the gardens. It seems like a large oversight.

The doors in and out of Bagshaw are difficult to use. I’m disabled and either use a crutch or wheelchair. It is extremely difficult to get out of the building and I normally have to wait for someone passing by to open the door in my behalf. It is entirely impossible in a wheelchair. The building is definitely not suitable for those with disabilities. Even minor ones.

Each hall door to the apartments closes with a violent bang. I suspect this could be attenuated by management of the spring closure system. This should be attempted for every apartment. It is a significant noise disturbance to all neighbours.

There has been a variety of concierges at the concierges desk. Some are amazing. Some decidedly not. One refused to speak with me because I was disabled and dismissed me with a flick of their hand and a wrinkled nose. This astonished me but sadly it is not unique. When the building is not disability friendly the staff subconsciously pick up on that sentiment and magnify their responses accordingly. Some formal training regarding the treatment of disabled people is essential. I look forward to hearing that it has taken place.

When the weather is windy the pipes in the apartment creak and groan like nothing I’ve heard before. I’ve told shocked guests it’s the ghost of someone who died in the construction. Obviously they know I’m joking but it is so loud and disconcerting as to be highly remarkable. I would dearly love this to be resolved. It has led to sleepless nights and this is disgraceful. As hot air heating is something I cannot use as it causes asthma attacks and is the only heating in my apartment. I’m going to have to buy mobile plug in heaters for the apartment. Could the pipes be sealed to stop the noise? I don’t know the solution.

The persistent lack of hot water has led to too many tepid if not cold showers. This is unacceptable. When will this be resolved?

Please tell us what you like and dislike about this area:

The area around The Wardian is undergoing a great deal of development and redevelopment. There has been a tremendous amount of noise pollution as well as air pollution resulting from these building sites and also a budget hotel close by Hobart. Thankfully I’m in Bagshaw but on the east side where I live there has been a tremendous amount of noise and air pollution from a Berkeley development. This has resulted in loss of sleep as well as an increase in asthma attacks. I have a marble table and chairs in my garden/balcony and every day you can wipe away a thick layer of airborne dust and grit from the surface. In fact you cannot sit on the chairs without cleaning them first on a daily basis. There are some shops and restaurants around but not many and I’m disappointed that the promised restaurant in The Wardian seems to have been forgotten. This was a big draw for me. For good restaurants you still need to head to Soho, Mayfair and Marylebone areas. The shopping is negligible in the area. Given the changes following on from Covid it remains to be seen what will transpire in the environs. I feel it could become a shopping desert but I hope not. Parking is impossible in the area causing problems for delivery firms and friends alike. I am on 14th floor on the east side of Bagshaw and initially the DLR passing by was deafening. Happily it is true that with time you barely hear it at all. It shocks any new visitors.

The bin area seems inadequate for the Bagshaw building. It normally smells foul when passing by the closed door and of course worse when you enter the tiny room. The chute system frequently malfunctions and people end up leaving their bins on the floor in frustration. On one occasion I could not get into the room as bins and boxes had piled up and needed to be cleared before entering properly. As much as it malfunctions there are still many residents who do not use the system correctly and a physical note in each letter box detailing exactly what can and cannot be disposed of on site and how to bag it, is now necessary. This should be done periodically given that there is high turnover in some apartments. Access to the Observatory has been sporadic and limited. I’m hoping it becomes near permanently open. It could be an amazing space to visit frequently but I have gone up only to find it closed for no given reason.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known about the hot air heating system. I would not have bought it if I had known it was not underfloor heating as had been described to me.

The gardens attached to every apartment are a delight. A great bonus in a built up environment. I feel some residents don’t take advantage of their balconies at all. There should be some evening/weekend courses for the horticulturally challenged to let them know that you can make a lovely space for yourself without much input. Also those of us who are experienced gardeners, could do with an evening/weekend course on gardening at a height which is radically different from a normal garden.

How has the building management responded to any problems or issues you have raised:

I have had significant issues when asking for large items to be brought up to me when they have been delivered. On one occasion I was told that if I could not collect the item in person (40 litres of compost for the garden) then I could not have it. This was very distressing. Using a crutch makes trying to move the luggage cart impossible for me. Friends who visited and used it on my behalf say it’s difficult enough when you are fully capable. When I mentioned this situation to neighbours they were surprised as they said they always had the larger items brought up to them. So it appears that the issue is again my disability. This is dispiriting.

3
Facilities
4
Design
4
Location
4
Value
3
Management
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Unfortunately there have been numerous issues since I moved in in 2011.

I bought off plan and was one of the first residents to move into High Point Village. I decided to move here for the location and promised facilities – the pool, gym and sauna. Unfortunately there have been numerous issues since I moved in in 2011.

Customer service and communication:

There was about a 1 year delay from the time I was told my flat would be ready to when it was and there was very little communication from the developer, Ballymore. I read that they were experiencing financial difficulties in the press so I contacted them because I was worried, they never contacted me and when I spoke with my neighbours they had the same experience. At that point as I had paid my deposit I didn’t have a choice but to carry on. For this reason Ballymore sold flat to Notting Hill Housing Association which means they are not contributing through service charge to pay for Concierge and Gym, hence higher service charge for private residents. Apparently those people will contribute to the gym only if they decided to do so from July 2019, however I haven’t seen that reflected in my service charge. When I moved in the girl who gave me my keys had only been working there a week and couldn’t answer any of my questions or tell me how things work inside the flat. It was a very stressful process and the developer was not helpful.

Facilities:

In the brochure we were promised we would have a garden, roof terrace, private residents only gym and there were lovely illustrations of restaurants supermarkets, florist and a 4 star hotel. It is now 2019 and there is a Tesco and a café downstairs which is not very nice, but the first restaurant, a Loaded Burgers, is apparently opening in a few months. I understand that the brochure was for illustration but where they proposed a restaurant is now an estate agent, they did not delivered what was promised. I feel this is a total Fiasco.

The gym was meant to be a private resident gym, instead for the first 5 years it was run by Nuffield Health who opened it to the public. This meant there were lots more people using the gym and coming onto the site, people who didn’t care about the facilities, hence treated them badly.  When Nuffield left Ballymore took over and made it a private resident gym – however we (leaseholders) have been charged for the gym to be done up, buying new equipment and fixing equipment that was broken by people who were not residents and lack of maintenance of the facilities from Nuffield Heath. It has a been a nightmare as a constant fight. Due to the mismanagement from the early days of the gym, the Steam Room, Spa Pool, Air Conditioning, Lockers, showers, Swimming Pool have constant disruption of operation, Ballymore contractors are very slow in repairing them, which means that there is always something out of order in the gym. The most notorious thing is the Steam Room which is constantly out of order for months or working poorly.

We still don’t have the promised roof terrace. Landloard (Ballymore) view is that if (leaseholders) would like to have a roof terrace, we( leaseholders) will have to pay through service charge to buy plants,  furniture and lighting, in other words we have to pay for what they should have delivered since 2011, Totally wrong!!!. The leasehold residents are complaining as this was a promised original facility and we should only pay for maintenance and not the installation. The gardens are falling apart and are not well maintained by the management since early days despite me highlighting this problem since I started noticing the deterioration of it.

Other buildings on the site

As part of the original plans there was meant to be a hotel and another building for service apartments which the latter was never mentioned to me. The separate building for serviced apartments  did not have street access. For 5 years we had large groups of noisy arrivals early in the morning and late at night as they had to use our main entrance. They would make so much noise dragging their suitcase through the communal areas. The 4 star hotel never opened so the serviced flats took over the second building, this now means they have access from the street so the noise has improved. The people in the serviced flats used to have access to the gym but this was stopped promptly.

Quality of the flats

I had hundreds of issues when I first moved in. One issue that lots of neighbours were all experiencing was a clear water leak from the toilet, this happened twice in my first year but we had to get plumbers in and sort this out ourselves. The flat looks good and I am pleased with it the big issue is whilst warm in winter they get boiling hot in summer. The corridors are like a sauna and the developer changed the windows in the corridor and keep the fire doors open in the summer which improved things.

Service charge

The service charge goes up each year without proper/valid reason. The service received does not correspond with the amount of money we pay for service charge. Cleaners do not get supervised therefore I have to complaint constantly about their poor performance.  Some neighbours do arrange some social events for residents but I haven’t been able to attend as they have been when I was at work.  Since I moved in in September 2011 has not been many leaseholders meeting with Senior Ballymore Management Staff, I can’t recall more than 3 to be honest. This give you a hint of how much Ballymore cares about its customers.

Ballymore has not shown so far the skills and knowledge needed to manage this kind of estate. I wouldn’t recommend anyone to buy a property from Ballymore, if you do you would regret the rest of your entire life as I do.

Please tell us what you like and dislike about this area:

The location is great because it is next to the station, it takes 18 minutes to get into Paddington and we are also close to Heathrow airport. I commute into central London and it is very easy.

Please share one thing (or more) which you wish you had known before you moved in:

I wish that I had known that Ballymore was not a trustworthy company and a lot of the proposed restaurants would not be completed or that they would not be here at all.

4
Facilities
4
Design
5
Location
3
Value
1
Management
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