AddLiving

Run for the hills. Appalling experience with Addliving every step of the way, from viewing property, to signing to the boatload of problems that have and continue to occur after I moved in. Don't be deceived by the glowing reviews on here like I was. Everything from communication, procedure, crisis management, customer service to the quality of the refurbishment is shockingly substandard. Not worth the price you are paying for. From poor communication throughout, dealing with multiple windows and titles who half read your emails most of the time, no process and even adherence to procedure when they have one. The agent showing the property just shows you a showroom flat, without showing you an available flat, and you're expected to send an application for a generic flat across two different room types, they insist the layout is the same throughout, but my flat was definitely different to the showroom flat and didn't include some of the features like a spice cabinet that they said came with my room type. I moved into an unclean property with sawdust in the drawers, dirt in the shower floor, dust everywhere and stains in the sink. Obvious there wasn't a professional clean done before move in, and that was the most basic responsibility for any move in. Then to handle the situation, Addliving threw me a dodgy cleaner's contact to deal with it personally and I had to sort out the issue myself when it wasn't my responsibility in the first place, and it was obvious they hadn't communicated the situation and requirements with the cleaners. And the worst part is the cleaners did a half-ass job and I was left with the bedroom left uncleaned. The night I arrived the towel radiator leaked and had to be replaced. The boiler has malfunctioned multiple times, with a night where I couldn't shower because the boiler had to be restarted and it takes several hours to heat. And when you submit a maintenance request, don't expect procedure, but expect being disrupted with unsolicited knocking on the door for someone to check on the issue, or a last minute call from various members of the team asking if you're free "right now" on a weekday afternoon. They'll call you by the wrong name in messages (so it's clear I'm not the only tenant experiencing issues with the property). You're told you have the option to sign up for Hyperoptics broadband, but it's not until you bring an engineer from a different service like EE, that you are told belatedly oh these new flats are Hyperoptics-only. Firstly, strange for any modern flat to have this kind of compatibility set up, and secondly this is key information to share with tenants lest you cause inconveniences and delays in their settling in. The quality of the refurbishment work is poor. From the kitchen ventilation system being duck taped to the wall. I had to push the rubber lining on the shower door back into place. And this is supposed to be a newly refurbished property. Each time I think I can bear with this for one year, a problem happens with either the property or Addliving. So save yourself the trouble and look elsewhere.

Great clean facilities, only negative would be the heating aspect as the buildings lost heat fast due to the large windows. Bar that it was a great affordable apartment with good security and parking. Good extra facilities and perks also present for tenants.

I wish to have gym room , but they will have the gym room soon and very good area and location and more facility will be more convenient to tenants and which is good for every new tenants and maybe open some restaurants and cafe on lounge which can bring more people

Very clean flats, new appliances (dishwasher, thank god), spacious, and suprisingly accessible (ground floor or lift access, wider doors, and mailboxes accessible via ramp-- however several doors which are manual). Lovely green spaces suitable for dogs (which there are a few), the flats are far enough from the road that noise isn't much of an issue (only briefly), and the ground floor flats come with plenty of privacy. The team are wonderful and very responsive for maintanace and general concerns, and they run very wholesome events in the shared lounge. Mail deliveries can be done with ease with the lockers and the staffs help at times. Perfect for young professionals, though there is a range of people living here, some with kids.

All of the property managers are really proactive and kind. They bring a really strong sense of community, whilst also making sure that if there is any issues they are solved really quickly without any disruption. The development is constantly improving and all the facilities are kept really clean and there’s never any worries about reporting anything if it’s not right. Everyone in the buildings are super friendly and easy to get along with! As someone who is a single occupant, I never have to worry about missing parcels or anything to do with safety as it’s all really secure and it seems like everything is really well thought out to make life easier as the tennant. Also as somewhere that’s animal friendly, they are so good with the animals and it’s nice to see everyone with their pets.