AddLiving

Please tell us about the good and bad aspects of living in your local area:

The local area is convenient and well connected. There are several supermarkets and local shops within walking distance, along with a good selection of cafés and takeaways. There are also nearby green spaces which are useful for walking and relaxing. Public transport links are reliable, with regular bus services and easy access to main routes, making it straightforward to travel to and from the city centre. The street itself is generally quiet, bin collections are regular, and there are no significant issues with traffic noise or antisocial behaviour.

How has the building management responded to any problems or issues you have raised:

Building management has generally been responsive and professional. Issues raised were acknowledged clearly and resolved within a reasonable timeframe, and communication throughout the process was helpful.

Please share one thing (or more) which you wish you had known before you moved in:

The apartment uses a top-up electricity meter. I had been informed about it, but I hadn’t used one before, so it was new to me. It turned out to be a really positive feature, making it much easier to manage energy usage and keep track of costs. I was also not aware initially that a Wi-Fi router is provided; all that’s needed is to contact the internet provider to activate and set it up, which made the process much easier.

Please tell us about the good and bad aspects of living in your local area:

The area is peaceful and generally clean, with good access to supermarkets, cafés, and public transport. Local parks are pleasant for walks. However, since I have kids there is nothing to entertain them in the compound.

How has the building management responded to any problems or issues you have raised:

The management team is helpful and professional. They respond to emails promptly, and most issues, such as repairs or cleaning, are resolved within a reasonable time.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known the place as soon as I arrived in Leeds.

Please tell us about the good and bad aspects of living in your local area:

You're right by Edgware Road station, 10min walk from Marylebone Station, 15min walk to Baker St Station. Good access to supermarkets and grocery shops and post office in the area. Only street parking on premises. There is a a lot of street noise, it's right by Edgware Road and an alley where many local groups like to hang, so can be unpleasant.

How has the building management responded to any problems or issues you have raised:

You have no clear window to address concerns. I have had multiple members from a transactions project manager to an operations director to property manager reach out to me on something like maintenance requests. Even if there is a maintenance request platform they use called FixFlo, more often than not the people and contractors involved do not adhere to protocol and don't match the communication FixFlo gives you. I have filed a formal complaint with Addliving an initiated their complaints process, demanding reassurances after what has been an appalling experience fraught with multiple issues. I'm told to expect a response in 15 working days. And have the option to escalate further for independent review. But there is no mention of what kind of methods might be used to make amends for all the trouble and frustration caused.

Please share one thing (or more) which you wish you had known before you moved in:

Always insist on viewing the property that is available so you can apply with the flat number in your application. However, my advice is to not rent with Addliving at all.

Please tell us about the good and bad aspects of living in your local area:

Secure apartments, great property management team and commutable to places. Very safe. It is a student area so be warned there will be noise and activity but apartments are very quiet and nice.

How has the building management responded to any problems or issues you have raised:

Prompt and effectively all issues were fixed without any issues

Please share one thing (or more) which you wish you had known before you moved in:

Wish I had known the heating and cool nature of apartments due to the large windows.

Please tell us about the good and bad aspects of living in your local area:

The good service on staff Jess and Charlotte , very helpful and located to gym and restaurant very convenient !

How has the building management responded to any problems or issues you have raised:

Very effective and responsive and love the service

Please share one thing (or more) which you wish you had known before you moved in:

Very safe and very good environment to live and recommend to frds