Weston Homes

Please tell us about the good and bad aspects of living in your local area:

I am extremely disappointed with my experience. Just two weeks after moving into my new home, I started having problems with the shower control panel and the sensor taps. The shower displayed an EE error, and the taps repeatedly stopped working or activated on their own. When I reported the issues, I was told there was no defects period applicable to me, despite having only recently moved in. I have now been left facing significant repair costs for problems that appeared almost immediately after taking ownership. What’s even more concerning is that I’ve since discovered other residents have experienced similar issues with the same taps and shower control panels. That raises serious questions about the reliability of these products. My advice to anyone considering buying a property from this developer is simple: before you exchange contracts or complete your purchase, ask for written confirmation of exactly what is covered under the warranty, how long the defects period lasts, and who is responsible for repairs after completion. Don’t rely on assumptions. Owning a home should be exciting, not a constant source of stress and unexpected bills while you’re already working hard to pay your mortgage. I will be challenging this decision because I don’t believe buyers should be left paying for faults that arise almost immediately after moving in.

Please share one thing (or more) which you wish you had known before you moved in:

Based on my experience, I cannot recommend buying unless you fully understand your warranty rights. If customer care and after-sales support matter to you, you may be better off choosing a developer with a stronger reputation for standing behind their homes.

What is the best feature of your home:

Based on my experience, I cannot recommend buying unless you fully understand your warranty rights. If customer care and after-sales support matter to you, you may be better off choosing a developer with a stronger reputation for standing behind their homes.

Please tell us about the good and bad aspects of living in your local area:

I like the area. Bin collections have been fine since the developer bothers to put them in place (took many months to convince them though, so now we have mice in the building).

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had realized that customer support was going to leave you hanging for bottom of the barrel elements such as: waste management, heating, door security.

What is the best feature of your home:

I like my home, I am simply not enthused with the customer support’s response whenever there is an issue in the building - which is unfortunately too frequently and makes for a very stressful living situation.

Please tell us about the good and bad aspects of living in your local area:

Rented here for 16 months whilst trying to sell my property and we had so many issues. Lots of anti-social behaviour and issues with the car park alarm going off sometimes for over bad hour in the middle of the night. The garage door to the car park entrance often broke meaning you were locked in or out. On a number of occasions this meant I was late for work. The parking is a NIGHTMARE. You can tickets even when parking in your own spaces if you forget to display your permit. The permits have the start of your postcode so depending on your job you might not necessarily want that on display in your vehicle permanently. Even when you appeal to PCM and explain you are a resident they do not care and proceed with the fine. There is only one visitor space in the whole of the Darlington House car park which is ridiculous. Some people just go in your spot and I had a neighbour who returned from holiday to find the estate agents/management company had simply reallocated his car parking space and given it to a new tenant.

Please share one thing (or more) which you wish you had known before you moved in:

How awful the management company was and the massive issues with parking.

What is the best feature of your home:

Being close to the city centre was good and the actual design of the flat was perfect for us.

Please tell us about the good and bad aspects of living in your local area:

Great area, close to amenities & easy access to transportation, close to parks & river and lovely walks

How has the building management responded to any problems or issues you have raised:

Yes but not resolved the issue and lacking in a resolution

Please share one thing (or more) which you wish you had known before you moved in:

Viewed for the first time the day prior to completion and basically forced to complete as assured all issues we raised would be dealt with swiftly. 3 years on still have issues

How has the building management responded to any problems or issues you have raised:

Failed, lied about responses, didn’t call back on multiple occasions and failed to honour warranty.

Please share one thing (or more) which you wish you had known before you moved in:

MeadFleet raising prices every couple of months, general maintenance not included in grounds costs such as cutting back trees