Tilia Homes

1st day I've purchased the property. I've had no end to problems from ensuite shower leaking. Mould growing on walls due to damp. Patio door shattering glass due to heat conditions. Paint coming of walls as you touch it. Garden fence incomplete. Everything breaking or falling apart. Customer Service to maintenance people are a waste of space.

The designs are great and modern, everything with energy saving, very good location, clean area, primary school nearby driveways re great and many more house still on construction cannot wait to see when the area is completed thanks tilia homes verdant

Do not buy a home from these guys, it will be the worst thing that you do. TILIA = Totally Incompetent Lying and Inconsiderate I could write a novel on the issues that we have had with Tilia from the moment we paid the reservation fee to 6 months after completion where the snagging list is still not resolved. Here are the 3 most illustrative issues. 1. Forging of our Signatures on the Reservation Form On reservation in March 2022 the completion date was June/July 2022 and a range of incentives were included. Over the coming weeks and months it transpired (only after nearly 100 emails and calls) that the lady who took our reservation printed out a brand new cover sheet with a different completion date (December 2022) and removed all incentives expect one. She the proceeded to copy and paste our signatures from the reservation form that we signed to "verify" the new doctored reservation form. This highlights the fact that you cannot trust anything Tilia say or do, even if it is on a signed form or legal document. It takes months of digging to find out whats happening and even then they are not interested in helping. 2. Shoddy Workmanship When we carried out our walkthrough of the property 2 days before move in with the Site Manager I pointed out a number of key issues including the wrong fitted appliances, a poorly fitted back door that didn't shut properly, and a dangerously fitted shower door in one of the ensuites. The Site Manager didn't care and came up with excuse after excuse, "it didn't say anywhere on the paperwork about the appliance", "the door will settle and shut properly in a few weeks", "the shower door is the right one, even though it's different to the show home". It took nearly 8 weeks to get a answer on the wrong appliance that was fitted (a washer instead of a washer dryer) and due to the time of year that we moved into the property we had to go out and purchase a dryer ourselves. When Tilia finally came back they admitted they had made a mistake and offered to fit the Washer/Dryer instead of the Washer, I tried to explain to them that there was no point as we already had to go and purchase a dryer but they were not interested. It took several weeks to come to a agreeable solution. The door was that poorly fitted that after a month or so the handle actually snapped off in my hand, when I spoke to Tilia about this and how we couldn't lock the door they weren't interested because we had more than one route out of the house so it wasn't a priority. Great for security when you can't shut one of your doors properly or lock it. In the end after numerous phone calls we managed to get Tilia to put a temporary fix in place - a new handle. At the time of this review (6 months after reported issue) the door still does not shut properly and the new handle is about to snap off too. Again I have reported this to Tilia and they are not interested. The other major issue was the Shower Door, it opened and slammed hard against a sink, it is perhaps one of the worst design ideas I have seen. This was a massive hazard as we are talking about a 7ft pane of glass slamming into a sink every time it opens. Again I made numerous reports to Site and Head Office who said it was standard, that is what should be fitted. After speaking to the next door neighbours it became clear that it was only our house that had that fitting but Tilia still refused to change it. We had to send numerous pictures to Head Office before they finally agreed to change the dangerous shower door. These are only 3 issues that we had, we had a total snagging list of close to 150 and 6 months on over half are still not resolved. 3. Site Manager and Head Office John the Site Manager doesn't care about any of the houses, he gets his number 2 Matt to sort everything. Matt is a great guy but unable to authorise anything so nothing gets done. Head Office Customer Support do not care either and just read or send canned responses. There are multiple residents who have/are facing similar issues. Gardens and drainage are the biggest issues.

Building quality is great, Tilia are quick to respond to snags and the houses overall look nice and well maintained. Sales team are at hand with frequent updates till completion upon which you are handed over to the customer service representative who is equally as attentive.

Very poor customer service skills and agents will say what they want to to earn their commission and obtain a sale. There have been several developments by Tilia Homes, in different areas of the UK and currently we have a customer who had purchased a property prior to the Leicester development and has exposed the shoddy workmanship and shortcuts taken by this company. To ensure and utilise and emphasise their profits for the lowest cost and at the cost of the customer and their forefront staff are the same at portraying a beautiful picture to entice anybody into buying their properties which are not fit for purpose and to the British standards regulations. If you would like to know more and in further detail I am more than happy to inform you of all the drawbacks