About Stanhope

Stanhope is a property developer with 30 years’ experience in creating and reinventing some of the most recognised buildings in London and beyond. Previous high-profile schemes include White City Place and Broadgate.

Stanhope Developments

The Television Centre is a Stanhope property located in the London Borough of Hammersmith and Fulham. It’s a mixed-use development, comprised of one, two and three-bedroom residential units alongside offices, television studios and independent restaurants.

Stanhope Reviews

“It’s been a year since we moved into our apartment in the Helios building and we love it more than ever. The vibrancy and eclectic mix of the development is fantastic. It always feels like there is something exciting going on and the variety of people is fantastic. The community within the building is really developing and people are extremely neighbourly and Stanhope really looks after the whole estate which is spotlessly clean and well cared for. The front of house team / concierge are wonderful – hugely accommodating and always pleasant.” – SRC, verified resident at Television Centre

Read more reviews by clicking on the Stanhope developments listed below. Are you a resident of a Stanhope development? Click here to write a review. If you can’t see your property listed below, click here to submit a new development.

Number of Developments

1

Ratings

3.65 Rating

Rating (based on 25 reviews)

Excellent

36.00%

Very Good

24.00%

Average

20.00%

Disappointing

12.00%

Very Poor

8.00%

Developments

MAP

Showing 1 development

Stanhope reviews

Reviews

Write a Review
All Reviewers
Owners
Private Tenants
Verified
Showing 25 reviews

Could have been a dream development

We had a lot of issues during our 4 years in the property.
– The underfloor heating wasn’t working at all for 2 winters (we have bought a heater to heat the property during my first winter in the property and used that for 2 winters), had to threaten with legal action the agent managing the flat and the building management until the heating was fixed. The whole deal with the underfloor heating fix was such a stress, these people managing the development can be appalling to deal with! The heating comfort is now much better with the underfloor heating and the extra heater we have.
– The bathroom tiles caused leaks in many flats, they had to re-tile the bathroom in a good number of flats, so we had to stay in a hotel for 2 weeks while the works were carried.
– You can’t change the heating / cooling supplier (SSE) and their daily service charge is immense for the quality of the service (~ £1/day even though you might not use the heating or cooling, so the monthly bill for no consumption is about £30). The are at least 1-2 SSE interruptions per month especially during the night.
– There are a lot of leak issues when it rains in the hallways or in the lounge. At pretty much every rain you start seeing lots and lots of buckets collecting the rain. There are properties that have had leaks inside the property during storms, with people having to move out until works were carried out to fix the leaks. There had been no communication from the building management regarding this issue and that’s telling in my view.
– The development is very noisy especially in the summer. There is a lot of noise from the office building that is being built next to the Crescent building and also from the demolition of the old BBC parking lot. Pretty much the whole 2021 summer there was construction noise quite disruptive all day long. There is also a lot of noise from neighbours, there are plenty of students living in the development throwing parties quite frequent pre-COVID. If you’re lucky (like we were), you might get a soprano living across the hall in a property listed on Airbnb or students living next door throwing parties with club music all night long. Complaining to the Concierge is not really helping with this issues.
– During the summer of 2020, the private garden was unusable given they had to put a huge scaffolding to try to fix some rain leaks. The whole garden surface was destroyed, even in 2021 we had a sad looking garden.
– Gym and pool are run by Soho House so the facilities can be quite busy because their members also have access. Their members are more important than residents which can make you feel unwelcome.
– We had a mice infestation in the flat and that’s a problem with a lot of the flats.
– The finishes inside the flat are very poor: the counter tops are poor quality, the silicon sealing are poor quality with lots of large cracks, the paint on the walls is cracking after 1 year.
– Hyperoptic is pre-installed in the flat, but the connectivity was interrupted even for days during my time in the property. The customer service is poor.
– There are a lot of snagging issues that are fixed very very slowly.

We also had some issues dealing with the agency managing the flat, Strutt & Parker:
– We had some broken silicone seal in the kitchen and that took about 5-6 months to get scheduled to get fixed.
– During the bathroom works, the developers broke the viewfinder and they told us that we are liable for it. I’ve had a long back-and-forth with the managing agent and got the viewfinder fixed.
– We had no black-out curtains in the living area, had to negotiate with the agent managing the property that the curtains are a necessity given the positioning of the flat and amount of sunshine entering the flat. Agreeing that the curtains are needed and then fixing the curtains took about 5 months.

Please tell us what you like and dislike about this area:

There are quite a few small supermarkets, but the area lacks a big supermarket. There are a lots of restaurants and bars. Shopping is very easy with John Lewis & Westfield being literally at our doorstep.

The area is well connected to the rest of the city via the tube with Central, Circle and Hammersmith & City lines available within a few minutes.

Parking is an issue, you can’t really find parking on the streets during the weekends.

There is some anti-social behaviour around the tube stations late at night, but the area generally feel safe.

Please share one thing (or more) which you wish you had known before you moved in:

– A few things about the underfloor heating issues, snagging issues, noise issues, the fact that you can’t switch the heating / cooling supplier, etc

How has the building management responded to any problems or issues you have raised:

We had to deal a lot of the management, but the way they deal with issues has been very poor. Things won’t get fixed without putting pressure on them. The way they deal with the people living in the development is not the way a “luxury” development should do.

4
Facilities
4
Design
5
Location
3
Value
1
Management
Read all Read less

Was this review helpful?

Report

Report

Great history, design but poor value

Appealing in the way they deal with issues. Initially the issues are ignored, sometimes threatening is making them move. This is the general feeling among a lot of the residents. Even for replacing a viewfinder that was broken by the contractors fixing the bathroom we had to exchange countless emails over 4-5 months to replace that. I haven’t pressed enough for the underfloor heating to be fixed because it is so so so expensive (provided by SSE). I’ve stayed in this flat for more than 2 years, but I still can’t use the underfloor heating. They have sent contractors to have a look and test it about 3-4 times, they said they did something to make it work but it’s still not working. One of the contractors said that the issue is that the sensor that checks the temperature is too close to the hot water pipes so it has wrong readings, shutting the system off. The solution would be to lift the floor and move the sensor. This issue with the heating is found in many of the flats, some have just bought heaters, some have pushed them harder and finally they got the After Care team to fix it.

Please tell us what you like and dislike about this area:

Pros:
– Location close to White City and Wood Lane tube station
– Proximity to Westfield + John Lewis with many supermarkets shops around
– Great facilities (when all working)
– Great design (but poor implementation)
– Flats are usually spacious (larger than most London developments at the same price-point)

Cons:
– The building has severe issues. For example the underfloor heating is not working in our flat and they building and property manager (Strutt & Parker) are not in a hurry to fix it since we bought a heater. We have been moved to a hotel for 2 weeks to replace the bathroom tiles because water was leaking to flats underneath. They had to re-do the bathrooms for many flats in the development. They are planning to re-paint all flats since the paint job has issues in many flats. You can see buckets placed in the lounge, in the hallways when it’s raining. I think I don’t have to say more.
– The finishes inside the flat are very poor: the counter tops are poor quality, the silicon sealing are poor quality with lots of large cracks, the paint on the walls is cracking after 2 years.
– The management and the After Care team are appealing. They never get anything done without massive hassling, they ignore issues until you threaten them, they are telling you one thing and to the property manager another thing. Very unprofessional bunch and difficult to deal with.
– Gym and pool are run by Soho House so the facilities can be quite busy because their members also have access. Their members are more important than residents which can make you feel unwelcome.
– They are in the process of destroying the garden to fix structural problems to the buildings. The garden used to look amazing, now it’s full of scaffolding so not much vegetation will survive these works.
– Concierge can be better. They sometimes forget to email you about packages, they are unresponsive when there are noise disturbance.
– Noise: there are a few flats shared by what I assume are students that are playing loud music a lot of nights. The walls are paper thin so you might hear other’s music quite frequently in this development.
– The area can be sketchy at times.

Please share one thing (or more) which you wish you had known before you moved in:

That the underfloor heating is not working and that the building has so many issues.

What is the best feature of your home:

Spacious flats, with lots of storage and large balconies (if you have one)

5
Facilities
4
Design
5
Location
2
Value
1
Management
Read all Read less

Was this review helpful?

Report

Report

Nice surroundings and plenty of facilities for the residents

The building has been refurbished to become residential. It was all part of the television centre before. A studio flat costs around one million pounds here. In terms of facilities, there are gym, with Pilates classes and spinning bikes, electric cinema with moving chairs, concierge, indoor pools with sauna and health bar. In the cinema they organise regular screenings and a variety of events.

Please tell us what you like and dislike about this area:

The area is very well connected, the tube station and Westfield, where you can do a lot of activities like bowling and mini golf are just around the corner. Soho house is a members club with nice pool and activities, our branch is called White City house.

Please share one thing (or more) which you wish you had known before you moved in:

The neighbourhood is not very safe. I have heard about gang issues and the security has been mugged once while walking at night.

What is the best feature of your home:

I like that it is very light and there is plenty of space inside.

4
Facilities
4
Design
4
Location
2
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Impossible to find, some teething issues, but overall a good time

As a little oasis in White City, the development is great. Probably the best amenities of any scheme in London. Quality of construction and finish are good. Great setup of restaurants, bars, first rate gym.
The opening of Scarpetta, Bayley and Sage and The Electric Cinema have all been delayed by some time – as a result of what has been communicated as construction issues. Now that the office building is fully occupied there’s good energy throughout the scheme.

The greatest negative is that it is impossible for people to find your apartment unless you’re in the Helios – If in any of the Wood Crescent flats and hoping to use your building front door on Wood Crescent to receive a friend, Uber, Deliveroo it will take several phone calls to have them find you. Once they do find the building, the level of security (on the whole a good thing), coupled with the intercom issues that remain in many of the flats, means you will be lucky if you’re able to send the lift to them and get them up to your apartment without having to go down and get them. Also the key fob for the car park is on the wrong side which means you have to get out of your car and tap the fob each time you enter. First world problem but annoying.

All things considered, its a good scheme and am enjoying living there.

Please tell us what you like and dislike about this area:

Great micro location of amenities – overall area is a little soulless

Please share one thing (or more) which you wish you had known before you moved in:

that the intercom wouldnt work for 5 months, that the level of secuirty would make it difficult to easily receive guests or ubers.

5
Facilities
4
Design
3
Location
4
Value
3
Management
Read all Read less

Was this review helpful?

Report

Report

These reviews are the subjective opinion of a HomeViews member and not of HomeViews

Load More