About Pennyfarthing Homes

Pennyfarthing have over 40 years of house building experience. Pennyfarthing pride themselves on delivering a service that has been recognised by the industry as excellent.

Number of Developments

1

Ratings

3.71 Rating

Rating (based on 11 reviews)

Excellent

27.27%

Very Good

63.64%

Average

0.00%

Disappointing

0.00%

Very Poor

9.09%

Developments

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Pennyfarthing Homes reviews

Reviews

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Major issues still not resolved

We were attracted to Potters Wood by the design of the properties and having been told that Pennyfarthing were a local family-owned company with a good reputation. We bought a new-build for a no-hassle moving and living experience. Unfortunately neither of these are true for us. We have had 3 major problems – drainage and landscaping of the garden, incorrectly built bathrooms and incorrectly laid floors. 11 months on from our original move in date last December we are still dealing with major works and have reached the
stage of escalating our formal complaint prior to going to dispute resolution with the homebuyer guarantee due to Pennyfarthing delaying each time we have had an issue and not responding to problems when raised. In summary of our issues: delayed our move-in by 2 months while significant drainage problems had to be undertaken; not had use of our garden for 3 months while drainage and landscaping were done; had mouldy walls in both bathrooms resulting in both showers having to be completely retiled – this still isn’t finished months after being reported, having a lump in our living room floor due to it not being built properly – this still isn’t resolved despite being reported 9 months ago due to PF disputing the need to replace carpets which have been damaged in the course of work. We have not had use of the bathrooms for weeks on end, had to move all our furniture out of the living room into a container and have had endless months of workmen in the house so now need huge amounts of redecorating in nearly every room. What is most annoying is that all of our problems are remedial and would not have occurred if the house and garden had been built properly. Pennyfarthing have done everything possible to try to avoid responsibility and delayed and prevaricated at every step leaving us exhausted and stressed. In all this time we have not even had a visit or call from a senior member of PF staff nor even any kind of gesture to recognise and compensate for all the problems we have had.

Please tell us what you like and dislike about this area:

Verwood is a small town with a range of small independent shops and Tesco Express all within walking distance of the development. There is a large Morrison’s a bit further away. The development backs onto a SANG area which in turn leads to the woods behind with miles of walks. Access to the SANG has not been prepared properly on the side of the development with the gated entrance impassable when there is heavy rain due to mud which is then trodden into the development by walkers.

Please share one thing (or more) which you wish you had known before you moved in:

That moving into a new house with Pennyfarthing would offer no advantages over buying an older property that needs work.

How has the building management responded to any problems or issues you have raised:

For low level issues It takes PF months to eventually deal with them. For issues involving larger expense they spend months arguing to try to avoid responsibility. Unless we have escalated a problem to formal complaint level it has not been dealt with. We have rarely been given a schedule of works with contractors arriving unexpectedly at anytime. On the occasion we were give a schedule it was not adhered to. Other properties have been built and sold while we still wait for our issues to be resolved and work completed.

2
Facilities
1
Design
3
Location
1
Value
1
Management
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Nice houses but that’s about it

Nice looking houses with great spec as standard. Poor after sales care and the properties are averagely built. Although the development is small they are building a larger development just down the road which is disruptive and has resulted in delays to having the road to our development finished. It also feels as though we are now a second thought.

Please tell us what you like and dislike about this area:

Close to the local shops in a relatively small town. Good access to the main roads to take you to Bournemouth.

Please share one thing (or more) which you wish you had known before you moved in:

Wish we knew how long the road would take to be finished

How has the building management responded to any problems or issues you have raised:

Slowly with little effort to actually rectify the issues

3
Facilities
4
Design
5
Location
4
Value
3
Management
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Excellent quality houses in a in a lovely small quiet development

Great quality houses, finished very well, very smart modern design and all top
Quality appliances included. The development as a whole looks very smart and well designed. There has been a great attention to detail and any snagging issues were dealt with promptly and without fuss

Please tell us what you like and dislike about this area:

Very convenient for Verwood centre – lovely boutique shops and coffee shops, 3 supermarkets, several excellent schools, close to the beautiful new forest and only 30 mins from the beach…

Please share one thing (or more) which you wish you had known before you moved in:

None

How has the building management responded to any problems or issues you have raised:

Yes any snagging was dealt with very promptly and without fuss

3
Facilities
5
Design
5
Location
3
Value
3
Management
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one that could have been improved by better control of the early design process

Having worked in the construction industry as a Design Manager my views may be more exacting than others. I see a development that is of good quality and finish but one that could have been improved by better control of the early design process rather than hand the solutions to the inevitable problems that arise from every construction project to the subcontractors to resolve without a view to the development as a whole.

Please tell us what you like and dislike about this area:

Although Verwood centre is fairly sleepy it does have the basic essentials in terms of amenities. The Potters Wood development is conveniently located to walk to these amenities but for anything special it’s a car trip to Bournemouth, Salisbury or the like. If walking in the countryside is your thing then Potters Wood and Verwood generally is ideal – dog walker’s heaven. Having previously lived in London it’s a pleasure being able to park with ease and enjoying the area with other socially responsible people.

Please share one thing (or more) which you wish you had known before you moved in:

We wish we had appreciated that the developer had intended to have such an elongated programme of completion of the development after we had completed our purchase. We still await the completion of footpaths etc nearly a year after moving in.

How has the building management responded to any problems or issues you have raised:

Customer services have responded to all issues raised by passing the necessary actions to the subcontractor responsible. Whilst this has resolved the problems the developer has failed to provided the comforting ‘ arm around the shoulder’ to sort problems at source or to check that issues have been resolved satisfactorily.

3
Facilities
2
Design
4
Location
4
Value
3
Management
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