One Collection Group

Please tell us about the good and bad aspects of living in your local area:

Impressive on the outside however really mad on the inside. The apartment is very low quality, freezing or too hot, lifts never work, it’s very dirty, it’s full of young kids with questionable work overall would avoid unless you’re a student

How has the building management responded to any problems or issues you have raised:

Really badly we never got any response from management

Please share one thing (or more) which you wish you had known before you moved in:

The issues surrounding the temperature, noise, untidy/ dirty building, lifts, dogs everywhere

Please tell us about the good and bad aspects of living in your local area:

The building is in a convenient location however very loud. Close to some nice bars and restaurants and city centre

How has the building management responded to any problems or issues you have raised:

The management hasn’t responded to any complaints in regards to ongoing maintenance issues

Please share one thing (or more) which you wish you had known before you moved in:

I think I species a lot more like promised however it’s all smoke and mirrors

Please tell us about the good and bad aspects of living in your local area:

Great location, 20mins walk away from the city Great amenities around i.e local shops Good value for money rent wise Traffic noise is abit loud and due to construction

How has the building management responded to any problems or issues you have raised:

My landlord has been very responsive and try to resolve any issues as quick as possible

Please share one thing (or more) which you wish you had known before you moved in:

The construction that’s still ongoing next door and the amount of traffic

Please tell us about the good and bad aspects of living in your local area:

Due to managements negligence to listen to feedback or implement better living conditions is gross

How has the building management responded to any problems or issues you have raised:

The management here, one collection group are an absolute joke. And are a disgustingly incompetent company to deal with. It Doesn’t matter how many complaints you make or raise problems, ie broken lifts, spilt food everywhere, dogs urine on the walls. There is no backlash for them not delivering on improvements or promises to elevate standards. If you have the smallest issue it takes weeks and weeks to resolve. ( eight months to repair a lift and still on going ) no painting in the halls could apparently be done until 2023 as there was no budget etc ) . It’s constantly one issue after another. It really is shocking living conditions for the price of nearly £2000 per month ( and upwards ) The emails I have received from the managing director are at times nothing short of embarrassing. The most unprofessional, rude responses to complaints/ issues.

Please share one thing (or more) which you wish you had known before you moved in:

To many students. Building is dirty stinks of weed

Please tell us about the good and bad aspects of living in your local area:

Middlewood Plaza's location is great. It's a 6min walk to the retail park that houses Sainsbury, poundland, TK Maxx etc. A number of bus services available at various bus stops just 1 - 8 mins walk away. There's available parking but pretty expensive(£150 a month). While the building is on liverpool street, traffic noise isn't too bad.

How has the building management responded to any problems or issues you have raised:

They were responsive. Had some teething issues which were promptly sorted.

Please share one thing (or more) which you wish you had known before you moved in:

There's an event place across the street. On some nights, during the weekends, they play loud music.