Moat Homes

Moat is a housing association providing affordable homes for people in the South East of England. Moat Homes is Homes England development partners. Developing around 600 new homes every year, owning and manages over 20,000 homes in the South East. All financial surpluses are reinvested to provide additional affordable homes and services. Kidbrooke Village Shared Ownership by Moat Homes, apart of larger Kidbrooke Village development in Lewisham. Residents benefit from 24-hour concierge, as well as a brand new fully fitted gym. There are a range of local amenities including a David Lloyd Club, local pub, Sainsburys Local, pharmacy, doctors, OneSpace Community Centre, and the brand-new children’s play space at Cator Park.

Moat Homes

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Company

  • Website: www.moat.co.uk

  • No. of developments: 1

  • Development locations: South East London

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    Developments by Moat Homes

    Viewing 1-1 out of 1

    Development image of Kidbrooke Village Shared Ownership by Moat Homes, SE3

    Kidbrooke Village Shared Ownership by Moat Homes, SE3

    3.68

    (8 reviews)

    View development

    Page 1 of 1

    Latest Reviews

    3.68

    8 total reviews

    Stats

    Overall

    3.88

    Facilities

    3.38

    Design

    3.88

    Location

    4.13

    Value

    3.13

    Management

    2.88

    Viewing 1-5 out of 8
    Nice area and development, but service charges are unreasonably high..

    Nikolajs (Shared Owner)

    Verified Resident

    Kidbrooke Village Shared Ownership by Moat Homes, SE3

    Aug 2021

    Positives: Nice design of the area and surroundings, green areas, parks, kid's playgrounds. Availability of the concierge for post collection, gym, and secure parking space for bicycles. Friendly and responsive staff. Negatives: SERVICE CHARGES are way too high!! almost £400 per month including HIU fixed costs.. it is just a rip-off.. Service charges at similar developments in the London Stratford/Mile Green area are £120-£150 per month. In addition to unreasonably expensive service charges, we have to pay fixed costs for the apartment's Hitting Unit System.. My average monthly variable use of heat is about £5 per month and I have to pay an additional £35 of fixed costs for nothing..so it is pretty ridiculous...I think it would be more reasonable to charge fixed costs based on the level of usage...It is a huge minus that all this system can not be scrapped and residents are unable to choose their own heat supplier... I would also expect such a big developer to be able to negotiate a better deal. Also, some services which we are receiving are absolutely pointless..We are getting charged for windows cleaning but windows never getting properly cleaned.. After they are apparently cleaned it looks like they have never been touched...so absolute waste of money...Also the restriction of a balcony use..

    Please tell us about the good and bad aspects of living in your local area:

    Positives: Beautiful, quiet and clean residential area, a lot of parks and green areas around, direct quick train to London Bridge and Victoria, Buses to North Greenwich are very convenient. Negatives: No shops, restaurants cafes in the area...only one bar...no fast or convenient alternatives to trains, it is a problem as trains are canceled or out of service quite often..Also, the last train from the city is quite early. The train company is also not part of the common TFL London network, so you have to pay for it separately and it is more expensive. Current road refurbishment/development at Ryan Close is very noisy, so it is impossible to have windows open, but it is very hot inside of the apartment when the sun is out. Also, the security alarm of the kinder garden next to the apartment goes off all the time when it gets a bit windy outside...quite often at night, so it is very disturbing.

    How has the building management responded to any problems or issues you have raised:

    Building management is very responsive and usually helpful..

    Please share one thing (or more) which you wish you had known before you moved in:

    .

    3

    Facilities

    4

    Design

    5

    Location

    3

    Value

    4

    Management

    Manager response

    Hi Nikolajs – thank you for your feedback. We’re sorry to hear that you think the service charge is too high. Please can you e-mail us at KVInformationCentral@berkeleygroup.co.uk with your contact details so we can discuss this with you.

    Posted by

    Naomi, Marketing

    Aug 2021


    Quality place to live.

    MN (Shared Owner)

    Verified Resident

    Kidbrooke Village Shared Ownership by Moat Homes, SE3

    Jul 2021

    The design and layout are pleasant and green. The landscaping is very well done. Building management is fair, regular cleaning and window washing. Some of the property management and responsiveness from Moat leaves a lot to be desired. Parking was missold as a guaranteed spot, when actually if the garage is full you're out of luck.

    Please tell us about the good and bad aspects of living in your local area:

    All the green and parks are great. Being so close to National Rail is also convenient. We like that Blackheath and Greenwich are also so nearby. Downsides are that the construction is noisy and seemingly never ending.

    Please share one thing (or more) which you wish you had known before you moved in:

    Just how much the developer planned to build up. Many more than the original model we saw.

    What is the best feature of your home:

    View from the living room and floor to ceiling windows.

    4

    Facilities

    4

    Design

    4

    Location

    3

    Value

    2

    Management

    Manager response

    Kidbrooke Village certainly does have the best of both worlds – Cator Park and Sutcliffe Park give you countryside living just a stone’s throw from city centre! Thank you for writing a review MN.

    Posted by

    Naomi, Marketing

    Aug 2021


    In general very satisfied, some things could be improved

    Giulia (Shared Owner)

    Verified Resident

    Kidbrooke Village Shared Ownership by Moat Homes, SE3

    Jul 2021

    The building is very well designed from an esthetic point of view and it seems very well looked after. The house is still new and I haven't encountered any major problems so far. Concierge is very helpful and an absolute life changer sometimes. The intercome system connected to a phone number is not very well though.. It's slow, not always works properly and it forces people to have a phone dedicated to it.. I'd rather have a normal intercome,

    Please tell us about the good and bad aspects of living in your local area:

    I moved into the village in March, so far I'm really enjoying it, lovely neighbors and beautiful green areas. It could do with more amenities (pubs, restaurants, maybe a picture house or cinema) but the area is still being developed so I'm hopeful for the future. Only downside is that trains to central London are normally quite busy, it'll be even more busy after the pandemic and even more when all the new buildings will be occupied. I hope in an improvement from this point of view.

    How has the building management responded to any problems or issues you have raised:

    I have raised an issue regarding some people being a nuisance in the area and the problem has been resolved

    Please share one thing (or more) which you wish you had known before you moved in:

    I wished there were more clarity about the electricity/hot water and heating system/provider

    4

    Facilities

    4

    Design

    3

    Location

    3

    Value

    3

    Management

    Manager response

    Hi Giulia – thank you for leaving us a review. We’re delighted that you enjoy living at Kidbrooke Village – we love having you here! Thanks for also sharing your stunning picture!

    Posted by

    Naomi, Marketing

    Aug 2021

    Review image for review 02e1dadd-d0e0-4376-b51c-50dd9a5808c3

    My Village Review

    Abi (Shared Owner)

    Verified Resident

    Kidbrooke Village Shared Ownership by Moat Homes, SE3

    Jul 2021

    The development is located in a quiet area. This is a pet friendly and multi cultural area with very low crime rate. This comes with free gym free car park and 24 hour concierge . The cleaning of the estate is above average. There are lots of green area and the college has GP surgery, Dentist and super market. The train station is a few minutes walk

    Please tell us about the good and bad aspects of living in your local area:

    The development is located in a quiet area. This is a pet friendly and multi cultural area with very low crime rate

    How has the building management responded to any problems or issues you have raised:

    The building management responded queries within a week.

    Please share one thing (or more) which you wish you had known before you moved in:

    I was told that only 3 bed properties are provided car parking facility

    3

    Facilities

    3

    Design

    5

    Location

    4

    Value

    3

    Management

    Manager response

    Thanks for taking the time to leave us a review Abi. It’s great to hear that you’re enjoying the on-site gym & Kidbrooke Station.

    Posted by

    Naomi, Marketing

    Aug 2021


    A beautiful place to live.

    Dom (Shared Owner)

    Verified Resident

    Kidbrooke Village Shared Ownership by Moat Homes, SE3

    Jul 2021

    The development is surrounded by parkland which has been planted with beautiful native flowers and trees. You can see plenty of wildlife around the development such as birds, butterflies and even bats in the evenings. There are also a lot of water features around the development too. The buildings are stylish although I feel some are built a little too high and ruin the development slightly. Most flats have a concierge which is very handy and also gives a sense of security to the area. The development is kept very well maintained both inside the buildings and outside around the Park area. I would say the development is a pleasure to live in .

    Please tell us about the good and bad aspects of living in your local area:

    First of all the area is beautifully green with Cator Park and Sutcliffe Park on your doorstep and also only a short walk to Blackheath and on to Greenwich Park. The transport links are good with trains to central London and London Bridge in a little over 15 minutes. The parking facilities are poor unless you have a residential parking permit, so any visitors will have problems parking, although there is a paying car park. There are few shops but there is a local Sainsbury’s, Aldi and B&M store. There is one pub, although this seems to be more of a place geared to eating rather than just relaxing and having a drink. A good Caribbean restaurant can also be found in North Cator Park. I feel the area good could do with a nice Cafe and a couple more restaurants- ideally not chains! The area is generally quiet and having lived here for 6 years I can say that it is generally a nice and safe place to live.

    Please share one thing (or more) which you wish you had known before you moved in:

    One thing I didn’t realise was the amount of building going on in the area. I have lived here for 6 years and am still looking over at ongoing building works near me.

    Please share one thing (or more) which you would change about your development:

    The flats get very hot in the summer, so I think air conditioning would have been good.

    4

    Facilities

    4

    Design

    5

    Location

    5

    Value

    4

    Management

    Manager response

    We agree Dom – the vast green space and wildlife at Kidbrooke Village is our favourite part of the development. And how great is the play space in Cator Park!

    Posted by

    Naomi, Marketing

    Aug 2021


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    These reviews are the subjective opinion of a HomeViews member and not of HomeViews