Keepmoat Homes

Keep Moat Oriens Field, Scarborough I am extremely disappointed with the service and customer care I have received. Since moving into our new home, we have been dealing with ongoing issues that remain unresolved despite countless emails and phone calls. The communication has been unacceptable — we still haven't been given a clear timeline for when these problems will actually be fixed. The quality of workmanship is extremely poor. Repairs are carried out to a very low standard and often have to be redone. For example, our bath and shower were unusable for over two weeks, and when they were reinstalled, the work was done incorrectly. Old silicone was not removed, the walls were damaged, it was not properly sealed, and it leaked, with water running from under the bath into the kitchen. This is completely unacceptable. In addition, we are dealing with a serious moth infestation that was reported even before the handover. Instead of addressing the issue, Keepmoat dismissed it as “normal in a new home” and has taken no responsibility or action. This shows a complete lack of care for customers. I have already spent a considerable amount of money trying to resolve this myself, and the problem still persists. There has been no accountability, no proper updates, and no respect for our time, money, or the inconvenience caused. Based on my experience, I would strongly advise others to think very carefully before choosing this company.

Don't every buy from Keepmoat. No customer support after moving in. Not sure how they are legally allowed to still stay in the business. Look at Facebook groups about keepmoat before you consider any purchase from them. You will hear all nightmare stories and it will be an easy decision to skip their sites.

We have lived here for 2 years now and we was promised a footpath to be built at the end of Arkwright Way to Brooker Avenue! The footpath is still just a muddy swamp in wet weather so can't walk through and then have to do a 20 minute walk detour with young children to get back on to the footpath at Brooker Avenue. 2 years on and still nothing. I have been emailing Keepmoat customer care & PCC every few months for an update and still get the same reply which is basically nothing. Keepmoat blaming PCC and PCC saying Keepmoat still haven't done their improvements yet the new houses are going up like no tomorrow in the 'new phase' but 2 years on and they can't even finish a footpath or tarmac a road! Please avoid. We are already in talks of selling because we was promised something when moving in and 2 years on nothing!

Facilities here are ok, there’s a shop and a school. Although we didn’t have a shop for a few years. Building management, not sure about that. The rules about the guidebook aren’t really enforced which is good and bad. I don’t want to ask permission every time o want to build a pergola but also I don’t want next door parking a huge white van blocking the light either. It’s generally pretty good

my development the paddocks has been really well maintained, is a lovely area to live in, we pay a service charge which they maintain the groundwork ect, its a very kind well developed area the property is very well managed and if something needs fixing it will be