Companies

Joseph Homes

3.81 (10 reviews)

Joseph Homes is a property developer based in London. With a focus on improving quality of life, they aim to ensure all their buildings are energy positive by 2025. One of their developments is No.1 Millbrook, NW7. This boutique development offers 149 homes on Mill Hill, with one and two bed apartments, and three and four bed townhouses.

Joseph Homes

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Company

  • Website: josephhomes.co.uk

  • No. of developments: 1

  • Development locations: North West London

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    Developments by Joseph Homes

    Viewing 1-1 out of 1

    Development image of No.1 Millbrook, NW7

    No.1 Millbrook, NW7

    3.81

    (10 reviews)

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    Page 1 of 1

    Latest Reviews

    3.81

    10 total reviews

    Stats

    Overall

    4.00

    Facilities

    3.60

    Design

    3.70

    Location

    4.10

    Value

    3.60

    Management

    3.00

    Viewing 1-5 out of 10
    The development is nice and one of the nicest

    Mike (Owner)

    Verified Resident

    No.1 Millbrook, NW7

    Dec 2022

    The development is nice and one of the nicest, if not the nicest, of the whole Millbrook Park. I particularly like the positioning next to the Panoramic Park. The courtyard is also very pleasant. The surroundings of the development at the top of the hill are really very nice

    Please tell us about the good and bad aspects of living in your local area:

    Millbrook Park is a lovely place to live, I particularly enjoy the proximity to the Tube station with proximity also to nature like the nature reserves and abundance of green land between Mill Hill Village and Totteridge.

    How has the building management responded to any problems or issues you have raised:

    Some things have been fine but others they have simply not engaged in like the unfinished car park

    Please share one thing (or more) which you wish you had known before you moved in:

    I wish I had been aware of the some of the shortcuts the developers would undertake before moving in to be prepared

    4

    Facilities

    5

    Design

    5

    Location

    4

    Value

    3

    Management

    ・・
    Nice potential, needed a little more homework before committing to the build.

    Abrar A (Owner)

    Verified Resident

    No.1 Millbrook, NW7

    Nov 2021

    The development is mostly okay. It’s flanked by a park and is very quiet with a secure car park. The design is somewhat distinctive and stands apart from other developments being at the top of a hill. However, there are some challenges, particularly around design that seem like obvious oversights. My plot is south facing and with the large bits of glazing, is prone to overheating. Even on a cool day (10C outside) it’s not uncommon for the living area to be 25-30C during the afternoon (no heating turned on, just clear skies - I know, handy with energy prices but I’m constantly dehydrated!). In summer, I had temperatures exceeding 37C indoors, which I tried to mitigate by keeping windows open, running a portable AC and such but it was just too much. I’ve complained about this but am told everything is to spec - so now I’ve requested some UV reflective film and a copy of the architect’s solar analysis but await an answer on that. Likewise, my balcony is highly prone to wind vortexes and I’ve not really been able to enjoy it (every contractor that’s been out there agrees). A couple of the apartments, like mine, are exposed rather than sheltered with brickwork. Wind speeds are high, with my heavy patio furniture being toppled so often that I’ve resorted to chaining it to the balcony. I’ve requested some wind mitigation measures but once again, the response was “it’s to spec”. Annoyingly, because of the wind, I can’t leave my balcony door open to cool the flat as it acts like it’s going to fly off (sadly, nobody thought to include some form of latch for the doors). Otherwise, fit and finish has been hit and miss. Most appliances and such are fine - others have noted internal noise isolation isn’t great and you can often hear drainage/appliances etc. However, the appliances and such are solid. Floors, skirting and windows are lower quality than expected and I’ve seen flaking, separation of sealant, sloppy finishing and like others, extremely scratched glazing (literally every window). The upside is repairs to the smaller stuff is usually pretty quick and the management is very polite and responsive in this regard - especially with the transparency we get via Clixifix. Your mileage may vary. At the height of summer, my balcony doors drooped on their hinges, scraping the patio…another indicator that perhaps the materials used weren’t suitable for the level of sunlight hitting this plot. I’ve also had a recurring issue with one my Juliet balconies not sealing completely- a small bit of air leaks through and I can hear a lot of wind noise. I’ve also had loose cladding but given the sensitivity around that word, that one was repaired SUPER quickly :) Lastly, the development comes with bike storage but its placement is odd. You have to bring your bike into the lobby, take it up a small flight of stairs to a mezzanine level, then take it all the way down a residential corridor before trying to pivot it into a room at the end. I imagine it can be disruptive to folks on that floor and it just makes it really inconvenient for quick hops in and out. I’d have thought the secure underground car park was a natural fit. I know the tone here reads mostly negative but I’m confident that folks in the right plots are having a lovely time. My issues are very likely limited to the few plots that share similar characteristics.

    Please tell us about the good and bad aspects of living in your local area:

    Generally, living in the area is serene. The community is new and safe/polite. That comes with the fact that facilities in the area might seem a bit Spartan but commercial ventures will soon start up. Just wish there were some concrete plans to improve the Mill Hill East train frequency as I expect it’ll become pretty busy as we slowly return to the office with all the new residents in the area.

    How has the building management responded to any problems or issues you have raised:

    Somewhat - for small niggles, they’re fantastic and super responsive. Like it’s actually really reassuring. Naturally, nobody wants to accept there’s a problem with my bigger issues as it’s going to cost to fix it. I’ll keep my fingers crossed.

    Please share one thing (or more) which you wish you had known before you moved in:

    I wish I’d asked about the shared spaces in detail - I presumed that the landscaping inside the development would be grass but alas it’s Astro turf but greenery and trees surround the development so it’s not too bad. However, I’ve learnt the hard way that a south facing, corner balcony comes with some headaches.

    3

    Facilities

    2

    Design

    4

    Location

    3

    Value

    4

    Management

    ・・
    Great location

    Dimi (Owner)

    Verified Resident

    No.1 Millbrook, NW7

    Oct 2021

    The location is great, really nice views. The flats from this development are also good value for money in my opinion. The flats are really modern, with underfloor heating, really good double glazing windows, a built-in ventilation system, etc. Some of the buildings are too close together though and in general there are too many developments for the size of the area.

    Please tell us about the good and bad aspects of living in your local area:

    Mill Hill East is a lovely quiet area. There are lots of green spaces and amazing views. However, there are very few restaurants and pubs here.

    How has the building management responded to any problems or issues you have raised:

    In general they have tried to fix issues as soon as possible but the execution has been poor at times. It can take a while to have things fixed and contractors haven't shown up for appointments on quite a few occasions

    Please share one thing (or more) which you wish you had known before you moved in:

    Living in a modern flat has a lot of advantages compared to an old house. Some of these we noticed only after having lived in one.

    5

    Facilities

    4

    Design

    5

    Location

    5

    Value

    4

    Management

    Manager response

    Hi there Thank you so much for taking the time to leave a review for No.1 Millbrook Park, receiving feedback from our residents is really important to us. We're so pleased to hear that you're happy with the apartment you've brought and are enjoying the benefits of a newly built home. With regards to the Managing Agent, we're sure if you got in touch with them directly to let them know about the issues you've been experiencing, they would be more than happy to help you. Wishing you the very best for the future in your new home! Kind regards The Joseph Homes Team

    Posted by

    Danielle Clare, Brand & Marketing Manager

    Oct 2021

    ・・
    Terrible quality and customer service after buying

    Laura (Owner)

    Verified Resident

    No.1 Millbrook, NW7

    Oct 2021

    Development is lovely, building quality terrible… there is a leak in my flat and nothing has been done to repair it. I am so stressed every time it rains… terrible experience with my first property :(

    Please tell us about the good and bad aspects of living in your local area:

    I bought a flat from Joseph Homes (Fellow House - Millbrook Park) 3 months ago and I am very unhappy with the quality. There has been water coming into my flat. The fault was detected the day I got the keys and I was told it was going to be repaired immediately. I have been chasing them but sadly nothing has been done. Sadly I would not recommend buying a property with them. Its is honestly nerve wracking every time it rains.

    How has the building management responded to any problems or issues you have raised:

    They haven’t done anything so far, it has been reported several times but no repairs have been done

    Please share one thing (or more) which you wish you had known before you moved in:

    I wish I knew

    3

    Facilities

    1

    Design

    3

    Location

    1

    Value

    1

    Management

    Manager response

    Hi there Thank you for reaching out to us, we appreciate you taking the time to feedback about your new home. Our purpose is to deliver homes we can be proud of. If we don’t get it right, we’ll always work with you to address any issues and look at ways to improve going forward. We are obviously very disappointed to hear about the issues you've raised above and understand that the Customer Experience team are in contact with you to get this resolved. If you have any further concerns, please feel free to reach out to the team directly who will be more than happy to update you. Kind regards The Joseph Homes Team

    Posted by

    Danielle Clare, Brand & Marketing Manager

    Oct 2021

    ・・
    The location and quality of the development is superb.

    Daisy Lam (Owner)

    Verified Resident

    No.1 Millbrook, NW7

    Oct 2021

    The location and quality of the development is superb. However, the management charge is overpriced for the service it provides. For example, the security measures are impractical for daily usage, residents having to leave the property to pick up deliveries such as groceries and furniture.

    Please tell us about the good and bad aspects of living in your local area:

    The location and quality of the development is superb. However, the management charge is overpriced for the service it provides.

    How has the building management responded to any problems or issues you have raised:

    Not very efficient and usually takes a couple of days to resolve issues. Eg the lift breakdown.

    Please share one thing (or more) which you wish you had known before you moved in:

    The security measures where residents having to tap to use the life is very inconvenient.

    5

    Facilities

    5

    Design

    5

    Location

    5

    Value

    2

    Management

    Manager response

    Hi there Thank you so much for taking the time to leave a review about No.1 Millbrook Park, we really do appreciate all feedback from our residents. We're so pleased to hear that you like the location and quality of the development! With regards to the issues you've raised about the Managing Agent, we'd recommend getting in touch with them directly to let them know about your concerns. We're sure they will be happy to help you. Wishing you all the best for the future in your new home! Kind regards The Joseph Homes Team

    Posted by

    Danielle Clare, Brand & Marketing Manager

    Oct 2021

    ・・

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    These reviews are the subjective opinion of a HomeViews member and not of HomeViews